ZERO STARS
While they are friendly and seem helpful BEWARE!
I strongly advise getting a second opinion and a price quote before proceeding with any major testing or treatments at PetVet365 Florence, specifically with Dr. Carson. My experience here felt less about my dog's health and more about upcharging at every opportunity.
During our visit, the vet stated her main concern was a potential thyroid issue and recommended the more expensive "send-out" blood work and urinalysis because it would allow them to "see more." When the results came back, I was told the only abnormalities were elevated cholesterol and liver enzymes, and they immediately pushed for an $800 abdominal ultrasound as the next step. (thyroid is in the neck btw but they wanted to scan the lower abdomen)
Because we had just paid a massive bill for the initial testing and fees(almost 800), we paused on the ultrasound. When I explicitly asked what the blood work showed about his thyroid, I was shocked to find out that a thyroid panel was never actually run. Even though it was their primary concern, they excluded it from the expensive panel and then wanted to charge me an additional $78 to do it much later, completely ignoring the fact that elevated cholesterol and liver enzymes are classic signs of a thyroid problem. Meanwhile my dog is deteriorating fast and barely able to function at all and they knew this.
To make matters worse, there was a completely unacceptable medication switch. Without clear communication, they swapped out the medication refill I specifically asked for through text for a significantly more expensive one. At this point it felt like a deliberate attempt to get more money out of us and there was really no excuse for this mistake as the meds were not even named close to the same and they had it in black and white so they didn't hear or see incorrectly.
We immediately took our dog to a different clinic for a second opinion. This vet listened, ran the correct tests immediately, and definitively diagnosed his thyroid problem within 48 hours so she could start the right medication. The most shocking part? The next vet performed all the same tests--including the ultrasound and the specific thyroid test--for less than half of what Dr. Carson and PetVet365 were trying to charge us just for the ultrasound alone.
If you go here, double-check your itemized bills, verify exactly what tests are being run before they draw blood, and do not be afraid to walk away and seek care elsewhere.
*Also fyi if you keep searching on here you will find many such reviews that are just buried and I am sure they will give the standard response that sounds like they did the right thing as they did to the others that dared to call this out. I assure you they did not. Save your money and more importantly the life of your pet and go to another place. read more