Our 7mth old puppy needed some maintenance and the spotted dog salon delivered! He received a bath,…read moretoe buff, sanitary trim and all the little details down to stray hairs on his paws were trimmed. He looks so good and smells great! Will definitely be back.

Samantha and her crew were awesome! Our 4 pups looked fantastic after their grooming.read more

Colleen's Dog Grooming came highly recommended and I can see why!! Colleen was so friendly and…read morepersonable and so good with my dog Bones. It was nice that she only works on one or two dogs at a time so I know she's giving my dog her full attention. Her prices are super reasonable!! I will definitely be bringing my dogs back here again!! Thank you Colleen!!!!

Our dogs have never looked better. We have lives in a few cities and tried quite a few grommets…read morewhen we moved here. I feel completely comfortable with Colleen and the dogs love her too, even my picky overly sensitive yorkipo.

My family had only positive experiences with Dr. Kristin and the rest of the staff at Amherst…read moreAnimal Hospital! My fiance and I brought our cat, Boris, in, thinking we were going to have to put him down... Dr. Kristin assured us with her treatment plan that he had good odds of survival and recovery. She also worked within our budget. Our boy was in their care for 72 hours, and the aftercare and continued customer service has surpassed my expectations! He is continuing to improve and regain his health. Their communication, organization, and compassion is beyond amazing, more than what I've encountered in animal healthcare at other locations. They were gentle, patient, and professional with handling Boris. I felt completely at ease with him in their care. We had such a great experience, that I decided to bring our second cat, Esme, in just for a wellness visit and establish a patient relationship in case of future emergency with this baby. Staff here really listens and answers all your questions, and was able to provide refills on meds quickly and conveniently! I am very pleased with all the experiences I had at this office and look forward to continuing to trust Dr. Kristin and her staff with my precious kitties!

I had a very disappointing experience with Amherst Animal Hospital while trying to get my dog in…read morefor an emergency skunk bath. When I called, I was told that my dog could be seen as long as I sent over her vaccination records showing she was up to date on her vaccines. It took me about 40 minutes to contact my veterinarian, obtain the records, and have them sent over. After they were received, I got a voicemail stating that my dog could not be seen because she did not have the canine influenza vaccine. At no point during the original phone call was I told that the canine influenza vaccine was required. Had that been mentioned from the beginning, I could have saved a significant amount of time during an already stressful situation. When I went to the office to ask for clarification, Delaney's demeanor came across as dismissive and passive-aggressive. She repeatedly stated that my dog was "not fully vaccinated," even though my dog is current on all of her core vaccinations. The issue was not that my dog was behind on her routine vaccines--it was that the hospital also requires the canine influenza vaccine, a requirement that was never communicated to me during my initial call. What upset me the most was not the policy itself. Amherst Animal Hospital is absolutely entitled to require whatever vaccinations it believes are appropriate. My frustration was with the lack of communication and the complete unwillingness to acknowledge that the requirement should have been explained upfront. If Delaney had simply said, "I'm sorry, I should have mentioned that we also require the canine influenza vaccine," I honestly don't think the situation would have escalated. We are all human, and mistakes happen. A sincere apology and a little accountability would have gone a long way toward resolving the situation. Instead, I felt like my concerns were dismissed, and I was made to feel as though I had done something wrong. When I questioned why this wasn't explained initially, I was told, "I don't understand why you're yelling at me," even though I was simply trying to understand why I had spent nearly an hour gathering records for an appointment that was never actually possible under their policy. To the manager's credit, she came out and apologized, and I appreciated that. Unfortunately, by that point, the damage had already been done. The interaction left me feeling disrespected and unheard. This experience is especially disappointing because our family has trusted Amherst Animal Hospital with our pets for veterinary care. They have treated our other dog and our cat, and our in-laws have also been clients. After this experience, however, we all have decided to take our pets elsewhere. Policies are understandable. Poor communication and poor customer service are not. I hope this review encourages the hospital to better communicate its requirements upfront and reminds staff that a simple apology and a little empathy can make all the difference.

We have frequented Polish Paws Salon over the years for our dogs. Our current dog is a terrier -…read morepoodle mix. He seen Cindy since his first appointment. She has been hands down amazing with him. He always looks his best with her. I should say too when we tell him it's time to go see Cindy he wags his tail and gets excited. The minute she comes out to get him from the front she we drop him out, he goes crazy about her. He is immediately running for her or leaping out of our arms for her. I can't say enough great things about Cindy or anyone at the salon!

We have been taking our samoyed to Polished Paws for the past year and are beyond pleased! Our dog…read morehas never liked be groomed and is very stubborn. He began refusing to go into building of the previous groomer we were using. We do not have this issue at Polished Paws, he easily gets out of the car and leads me into the building. Rebekah is always the groomer that we request. She is so nice and good Albie, not to mention he looks FANTASTIC when she is done. I think he is happier once he has all of his dead hair removed too. I highly recommend Rebekah and the Polished Paws team!!! Update: Sorry to say we can no longer trust this place. They charged us $180 for just a dog wash and no groom/trim. I felt like they were gauging us and the workers were not very nice about it.

The girls are fantastic!! They do an amazing job on our akita every time!! she use to never let us…read morebrush her but since she's been going to them she's calmed down and actually enjoys it!!!

From the owner: We are very passionate about our jobs. We treat your loved ones like they are our loved ones !read more

I take all of my fur babies here. The vets here are amazing and the staff is great especially with…read moreanswering questions.

Love this place ! They can handle my dogs with out problems . Love Dr Wood , he is always right on…read more.. The staff is always great with me and very understanding and kind . All the Drs are very knowledgeable would not go any other place

My Dad took his dog for a grooming at this location and was very unhappy with the overall quality…read moreof the job. The hair was uneven and not cut short enough in most places, the whiskers, face and ears were very uneven and her paws were dirty and untrimmed. When he called to express his dissatisfaction with the service he did not receive a return call. we will not be using this facility again.

I emailed for more information about boarding at Total K9 only to receive an email back from Tina…read morestating when I had dates to board my dog let them know. I wanted to know where the dogs stay, how many dogs are there etc. So I called Tina who promptly told me my dog was not a match for her. What? You never met the dog. I asked too many questions and she seemed bothered to answer them. It felt as if she just wanted off the phone. You'd think she would want new business!? I would not recommend a place that doesn't welcome questions and offer to show you the facility. I definitely would not ever let my dog stay at Total K9.