My family had only positive experiences with Dr. Kristin and the rest of the staff at Amherst…read moreAnimal Hospital! My fiance and I brought our cat, Boris, in, thinking we were going to have to put him down... Dr. Kristin assured us with her treatment plan that he had good odds of survival and recovery. She also worked within our budget. Our boy was in their care for 72 hours, and the aftercare and continued customer service has surpassed my expectations! He is continuing to improve and regain his health. Their communication, organization, and compassion is beyond amazing, more than what I've encountered in animal healthcare at other locations. They were gentle, patient, and professional with handling Boris. I felt completely at ease with him in their care. We had such a great experience, that I decided to bring our second cat, Esme, in just for a wellness visit and establish a patient relationship in case of future emergency with this baby. Staff here really listens and answers all your questions, and was able to provide refills on meds quickly and conveniently! I am very pleased with all the experiences I had at this office and look forward to continuing to trust Dr. Kristin and her staff with my precious kitties!

I had a very disappointing experience with Amherst Animal Hospital while trying to get my dog in…read morefor an emergency skunk bath. When I called, I was told that my dog could be seen as long as I sent over her vaccination records showing she was up to date on her vaccines. It took me about 40 minutes to contact my veterinarian, obtain the records, and have them sent over. After they were received, I got a voicemail stating that my dog could not be seen because she did not have the canine influenza vaccine. At no point during the original phone call was I told that the canine influenza vaccine was required. Had that been mentioned from the beginning, I could have saved a significant amount of time during an already stressful situation. When I went to the office to ask for clarification, Delaney's demeanor came across as dismissive and passive-aggressive. She repeatedly stated that my dog was "not fully vaccinated," even though my dog is current on all of her core vaccinations. The issue was not that my dog was behind on her routine vaccines--it was that the hospital also requires the canine influenza vaccine, a requirement that was never communicated to me during my initial call. What upset me the most was not the policy itself. Amherst Animal Hospital is absolutely entitled to require whatever vaccinations it believes are appropriate. My frustration was with the lack of communication and the complete unwillingness to acknowledge that the requirement should have been explained upfront. If Delaney had simply said, "I'm sorry, I should have mentioned that we also require the canine influenza vaccine," I honestly don't think the situation would have escalated. We are all human, and mistakes happen. A sincere apology and a little accountability would have gone a long way toward resolving the situation. Instead, I felt like my concerns were dismissed, and I was made to feel as though I had done something wrong. When I questioned why this wasn't explained initially, I was told, "I don't understand why you're yelling at me," even though I was simply trying to understand why I had spent nearly an hour gathering records for an appointment that was never actually possible under their policy. To the manager's credit, she came out and apologized, and I appreciated that. Unfortunately, by that point, the damage had already been done. The interaction left me feeling disrespected and unheard. This experience is especially disappointing because our family has trusted Amherst Animal Hospital with our pets for veterinary care. They have treated our other dog and our cat, and our in-laws have also been clients. After this experience, however, we all have decided to take our pets elsewhere. Policies are understandable. Poor communication and poor customer service are not. I hope this review encourages the hospital to better communicate its requirements upfront and reminds staff that a simple apology and a little empathy can make all the difference.

Jada is absolutely wonderful with animals. She is the only person I will trust my dog to. And she…read moreis my dog Daisy's favorite human.

From the owner: Now servicing the Lorain country area for pet sitting, dog walking, and other pet care services…read more Message me today!

Great place for boarding our German Shepherd. The staff and owners are amazing. Please give them a…read moretry!

We have been taking our dogs to Trudys Place for many years. Jay and his family are so wonderful!…read moreThey are very attentive to the instructions you have for your dogs specific needs. They are very kind and our dogs seem to feel at ease when we drop them off. Love having Jay and his family to count on for our pups "sleep away" camp!

Smoke Rise Kennel is your typical dog kennel with gated dog kennels and runs for each individual…read moredog. What's not typical is the service that Jesse gives to you and your pet. He loves dogs and that shows. He takes each dog out three times a day to go potty and to play with them. He keeps the kennel very clean and neat. Your dog will be happy to stay here!

From the owner: We provide dog boarding for both short and longer stays. We can also provide "day care" upon…read morerequest.

Heather and Eric are awesome with pets. They took care of my kittens Shadow and Diya for a month…read morewhen I was travelling. I was on the look out for sitters and they reached out. During meet and great itself I knew I can leave my kittens with them and that they will take good care of them. They are awesome and helped me do my travels and did not have to worry about my pets as I knew they were in good hands. Highly recommend them and I know whom to reach out anytime I need help. THANK YOU HEATHER AND ERIC.

From the owner: Please visit our Facebook, Instagram and Website for plenty more info, reviews and exact pricing!…read moreWelcome to Diggity Diggity Dogsitters! Where we like to say we are the BEST for your PET! Currently, we specialize in home pet care; both in our home and in your home! Insured as well! It's not your typical pet sitting business. We don't just let out, feed and done! NEVER! We make sure your pet is on vacation, while your on vacation! Lots of walks, lots of play time and spoiled plenty!! We are experienced in administering pet meds and insulin. Also, experienced in basic pet bathing. 10 years experience and multiple breed experience! Interested? Contact us today! We DIG IT when you do!

i run an animal welfare organization in lorain, ohio. i've had several complaints of botched…read moresurgeries in the last month. relatively simple surgeries. spay/neuter surgeries. extensive incisions, infections, sick and cold felines. this is NOT normal! unfortunately, i had to give him a star.