This PetSmart was a very convenient stop on my way home. This store is open until 9 PM on weekdays which is slightly later than other locations in the area. I arrived about half an hour before closing and the service was still great. That's even considering how many cans of cat food I had in my basket! Checkout was efficient and my trip was very quick. I was in and out with Friskies cat food. I found the store to be very organized and clean. There were a lot of options for cat food. There were a lot of fun options for dogs. My favorite was hiking gear and hiking beds for dogs. Some of the leashes, collars, and clothes were highly reflective. I felt it was a great idea to dress up your companion for hiking. Even though my dogs wouldn't agree. Few things concerned me. I'm a noticer though many customers wouldn't probably notice these things. First is cat grass by the checkout was pretty badly wilted. Not just one of the pots but multiple. It made me question the longevity of this pet grass after purchase. Second is I was standing by the cat adoption area and noticed that litter boxes were not clean. Not for the one cat that was there and not in the empty spaces. This really made me think whether the same happens in the pet hotel. I don't board my pets at PetSmart but mentioning this for the sake of anyone who does. Overall, there are only slight suggestions for improvement. I would visit this store again due to how organized it is! read more

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When my puppers need their food. I make a bee line to this place. The prices are on par with other establishments. The staff is always friendly. The stock is better than most. The salon is quick and friendly. I have never had a problem here. read more

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We take our pups to the groomer at Petsmart, we have tried many groomers in the area, but they don't don't have that special touch to make our honey and too look so adorable! Chelsea and the others do an amazing job. I highly recommend this groomer, you would be surprised because it's Petsmart, but they are very professional and just like higher end groomers that charge $$$$. They are in the price range that's affordable. read more

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My cat was completely normal and healthy through this stay yet Hannah and Kayla harassed me by phone on my vacation and bullied me about not an additional $200 vet bill which was not necessary as he did not have a blockage. I also just spoke to Hannah trying to end this a day earlier and have a reduced expense picking him for an after hours pick up in the event my flight to Cleveland was delayed as it was expected to arrive just before 8pm. I was denied this and will now have to pay for a hotel room to wait to pick up my cat when the store opens the next day of f I can't get off the plane pick up luggage find my car and drive through city traffic to the PetSmart in a total of 1 hour time. This will be the first if many daily reviews of I don't get my cat tonight. read more

Nala loves PetSmarts selection of cat stuff! She is partial to the catnip.... We get all her faves there! They have a great selection of products, and have a wonderful staff! Being right around the corner helps too! read more

PetSmart - This is my Nala she loves PetSmart! - Pet Groomers Near Me - North Olmsted, Ohio

First time visit for us. I called yesterday for an appointment for a bath and nail clipping for my thirteen year old Coonhound. The young lady was very nice and we made an appointment for today. Everyone we encountered was cheerful and kind. Erickson (not sure of spelling) was Pearls' groomer and he is fantastic. Pearl can be timid and very stubborn. Erickson was so patient and sweet with her. I am so appreciative of the great care we received. All the dogs getting groomed looked so calm. Thank you for the great experience. read more

Always a good experience to get my dog groomed as they do a great job. . They are friendly and she really enjoys going there. Thank you.

I went my second time to the grooming salon for nail clippings. I took all four of my girls to go at the same time. Two of my girls are puppies and two are ten years old. I informed the girls again that the techs at the vet did something to the one so she has a hard time trusting people. While she was in the back, two of the ladies were trying to calm her down. They were having a hard time so I was trying to calm her down. Ashley, another girl there, who seemed to be a little irritated, said with a rude tone not to talk to my dog as the girls have her. The tone was very harsh and made me very uncomfortable. They had what I think was a manager come back which also made me uncomfortable because it led me to believe they thought I was going to do something. I gave one star since the girls that clipped all four girls were very friendly. Because of Ashley I will no long take my girls there. read more

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petsmart is a good place to go and get your pet stuff. They have everything a little pricey but the quality is good the service is good and they have rewards some of the dog food that they carry. You can only get there or maybe Amazon but nowhere else I'm planning on going todayand pick up some dog food. I love the diamond puppy. read more

My pup and I both learned a lot from Nathan, the trainer at the North Olmsted location. Overall, it was a great experience!

So I purchased a pair of $29 dog boots several days ago. I paid by check. PetSmart takes the money directly out of you account and gives you the physical check back. The boots were not suitable for the purpose I needed. So I tried to return them today. The young girl at the register was unsure of how to refund a check. So she spoke on her headset to "Adam", who I assume was in management. He told her to give me a gift card, as they couldn't return my cash before 10 days. I argued that they took the money directly out of my account. So I would like cash. I asked to speak to "Adam". She asked him to come out. Instead he sent another young woman, who again was unsure of the policy and again spoke to the "Almighty Adam". He just repeated policy and would not come out. At that point,I said I would return at the 10 day point. But PetSmart needs to employ management that can actually speak with customers. Adam, whoever he is, just stayed in back and let ill trained, but nice employees do his job. This is the reason I will be shopping at Chewy from now on. read more

My dog was safe when I picked her up and that is most important. However, I saw that she did not have her own blanket or her own toys when I arrived. I was told that staff "probably packed them up last night" to get her ready to go home. If they were packed up, that means my dog didn't have them, which I thought would help her feel more comfortable. I never received a photo of the Bedtime Bliss package, which I waited all night for. They used an old email instead of the one on her registration, which they could not find when I arrived to pick her up. I received the photo after picking her up and again she is in a different blanket with a different toy. Looks like she never had her own things. There's no picture of the Sundae or bedtime story so as far as I know they could have taken the picture 5 minutes before I arrived. I paid $142 for one night, including $55 for grooming and a 10% discount and my dog couldn't even have her own toy or blanket. The two girls who were working when I dropped her off were very welcoming but the girl who was working when I picked her up was blase' (with the long black hair and lines shaved through her eyebrows). read more

PetSmart - My dog with not her blanket and not her toy - Pet Groomers Near Me - North Olmsted, Ohio

Thank you, 'PetSmart', for having cheaper prices than 'Pet Supplies Plus'. Most of the items I regularly used to purchase at 'PSP', I found to be cheaper at 'PS'. In this day and age of increased cost of living, this is huge for many consumers! read more

I come here to get my cat supplies, I love that I can find someone to help me. Their employees are so informative and helpful their respectful in every way clean it's so clean even with all the pets that the pet owners being in here read more

Please be aware that if you give your groomer a tip at the checkout, your groomer is only getting a Petsmart gift card...not a cash tip. I found this out today and was disgusted. My groomer did an excellent job; if this review were only about that, she would get 5 stars. However, I'm so upset at Petsmart for asking me if I'd like to leave a tip and then converting it into a gift card without letting me know that this is their practice. Not all employees have pets of their own, what are they going to do with Petsmart gift cards? read more

We come here to get supplies for our German Shephard. They always have what we need in stock, and their prices are reasonable. We can find help if we need it. Sometimes I wish they had a little more variety for the toys, or bring in new items, but otherwise it's a solid pet store. read more

PetsMart in north Olmsted is the best! The manager is always friendly and welcomes you and your pet, when you walk in the door. It is the cleanest bathing area, that I have ever been to. And I have had dogs my entire life! Love the manager at this location ! read more

I just used PetsMart hotel in north olmsted last weekend. I've used them for over 15 years but was unpleasantly surprised to learn they increased their prices over 40% for an overnight stay for my 10 lb. dog. Now $47! I've always liked the hotel staff there and that they're staffed 24 hr in the hotel. Very disappointed booking it via a call center and not notified about the huge price increase until after i picked up my dog. They said it's for additional 15 minutes of play time per day. Wow. May be my last time there. read more

I am done with the grooming salon!!!! This is what you are supposed to get when you ask for a PAWdicure A convenient service to smooth out rough nails & clean the ears. No appointment needed! service includes: Nail trim & grind Light feet trim & pad shaving Ear cleaning & hair removal Scented cologne spritz Bandana or bow I had this service done for both of my Chihuahuas for years, last time they just barely clipped the nails, I noticed at home they hadn't been using the grinder, I let t go. Today AGAIN: Nail trim done, I complained about the grinding, and both girls had excuses, took the dogs back, but their nails did not look much better afterwards. No pad shaving, ear cleaning or hair removal was done. I don't care for the bandana, but when I pay $20 per dog I expect them to do what they promise to do. My boyfriend is my witness, and I took a photo of one of the paws. I guess I will look for another place next time. read more

We dropped our golden labradoodle off here for his first time being in a kennel. He is 8 months old. We dropped him off on a Saturday evening and even enrolled him in doggie day camp. We called Sunday to check on him and the staff was awesome with an explanation and put us on hold to check on him. When we picked him up, he was exhausted just like we were warned but happy and clean. He wasn't starving so we know he ate. They also let us know he played well with the other dogs. Upon entrance they checked him for fleas and had us present proof of his vaccinations. I love that they did this because it will protect our puppy bowser from other dogs that might have these issues. He was unharmed, safe and happy and that's all I can ask for! read more

Only giving it two stars because of the large reptile supply selection, but I always have to wait ten or fifteen minutes for someone to come get me crickets. Grooming is terrible, they're super unprofessional. I now take my babies to PetValu's groomer. read more

I always shop at this store as they are very well stocked with the food that I need to buy for my cat. Always friendly and helpful. I have tried shopping at Pet Supplies Plus which is closer to me but the Lakewood store is never stocked with the food that I want. Also their price for the Advantage Small cat flea medicine is $35.99 while at PetSmart it is $29.99 plus I can find other non-food items that I need for my cat. read more

Due to the stay at home order and no contact, we decided to order our dog food online with curbside pickup and they were absolutely awesome. Order was ready for pick up with in two hours and pickup curb side super easy. One of the fastest and easiest process we had done so far. Way to go Petsmart. read more

I had a Newfie a few years back that I took in for grooming. While she was matted the groomer proceeded to shave the dog to where she was unrecognizable. Even with that happening, I was willing to try again with our new dog. We now have a Great Pyrenees puppy who is about 11 months old. He is a very nervous puppy. We took him up to get him groomed and received a call within 30 minutes that he didn't bathe well and to come back and get him. I WOULD NOT RECOMMEND THIS GROOMING SALON TO ANYONE! If it is too difficult for them they won't do it. read more

*This review is solely based on the customer service experience that I received* Props to Petsmart, your marketing got me to come on in and switch dog foods. I received a coupon for a free bag of dog food, so I figured why not stop on it. Plus I can usually find a cheap toy for my yorkie. Yesterday, Sunday, I met Regina (Gina) who not only helped me, but gave me advise, was a kind ear, and an overall great person to meet. We swapped stories of our babies and she influenced my decision to switch from Royal Canine to Nulo. I'm looking forward to my next trip to petsmart, and this time I'll bring Lucy! read more

The complete opposite of Petco. Not in the game to inflate prices, but to serve the consumer. They have nice employees and a wide variety of healthy products for your pet. To find the highest prices in town, go to Pet Supplies Plus. For the unhealthiest products for Fido, shop at Marc's. Marc's should just be called the duty free of China annex. My dog gives it four paws. read more

Damn where'd Katie go in the grooming ? Anyone know I loved her!!! Only groomer that's actually did a decent job with my pup

Props to the staff at the PetsHotel. I have been taking my dog to the PetHotel here for just shy of a decade. He goes at least once a week min. sometimes more and have boarded him here from one night to a week. The staff at the hotel are amazing. Extremely nice, helpful, and accommodating. They sincerely care for the pets and it shows. I also find that many of the other staff members (outside the hotel) mirror this high-level of service. My expectations at this store have been exceeded and would recommend highly recommend the North Olmsted PetSmart PetsHotel. read more

I absolutely LOVE the Pets Hotel inside Pet Smart in North Olmsted! My boy, Boomer, has benefited so much from his trips here. The wonderful staff have helped with his separation anxiety, socialization and have even helped with his manners. Everyone here is extremely friendly and willing to go above and beyond for their customers (human and pets!) And the "hotel rooms" are very clean! I have and will continue to recommend this Pets Hotel! read more

This review is for the grooming services. Took my baby in for his first puppy wash and trim and omg Gina was so nice and took very good care of my puppy. I will definitely come back and book with her! read more

OMG!!! Melanie is the Best!!! Took my pooch Brooklyn to get a Bath & Brush with nail polish. Brooklyn looked Gorgeous when I picked her up, her coat was nice and soft and her polished nails sparkled! Wow!!! Already made Brooklyn's next appointment. read more

Absolutely the worst, and I won't be going back! I made an appointment for my dogs grooming. After getting there, I was turned away bc he was at the vet that day for shots. The vet said it was absolutely fine! So I guess the groomers know better than his doctor! It wasn't a problem the last time I took him for his vet & grooming appointments! Which is what I don't understand. My dog has bad legs and it isn't easy getting him into the car. When I talked to the manager, he wasn't very helpful at all. Didn't know the store "policy". The girls behind the counter also had an attitude. It sad that I won't be a customer there anymore and they didn't seem to care. read more

The only chain store ill regularly patronize. They always have what i need in stock, and at a good price.

Just when I thought all hope was lost for customer service in Cleveland, James came and rescued the day. I have a new puppy baby so I thought I would pop in to see what they had for him. The first guy was really helpful in regards to the treats we needed for him but when we got to James at the register he was outstanding. He greeted each customer in a polite manner and even answered the phone to help a customer in need. He did it all politely and professionally and each customer before me left with a smile. Way to go! read more

The selection of the supplies at this store for your pet is not that bad. I like the fact that you can watch the cats in the cages and watch the dogs in doggie day care. This is a fun place to look around or just buy their supplies for your pet. read more

My dog was licking her paw Excessively so as a precaution they threw her out of doggy day camp and put her in a small glass "suite" jail cell for over 48 hours with no play time at all!! OfCourse they still charged me the full price of $150. My dog is a doberman, they do not do well in isolation, why they would put my dog in isolation because she's licking her Paw as a precaution is animal abuse and terrible! This isn't the first bad experience I've had the last time I brought my dog here she threw up and they called me from Florida and said I had to come pick my dog up immediately or they're going to take her to the vet and charge me $700!! Terrible service! If you want to have peace of mind when you go on vacation do not take your dog here! I will be contacting peta asap. read more

I took my yorkie here to get groomed, and they did a great job grooming him, however, he came home with fleas that I've been trying to get rid of ever since. We are new to the area, so he doesn't play with any other animals, and he has never had fleas before. Sadly I'll never take my dog back there. I feel like part of it was a scam too to get you to buy things like flea pills, flea spray, and flea shampoo from them. read more

They gave our little guys so much attention! Our boys came home sleepy, calm and fresh from their baths. Heard about Petsmart dog hotel from a co-worker (she does doggy daycare at GN Petsmart). Had a last minute trip out of town, and our doggy hotel was booked up...they fit us in, and were awesome with Obi and Lando. We were texted pictures of them at play time, and given a kind of dog report card. Will be our new doggy hotel. read more

I had two small dogs groomed here before and there was no problem. However, I brought in my other large dog for a bath and nail clipping recently and received a phone call from the groomer that my dog had "labored breathing, didn't seem okay and needed a vet" -those were the exact words!!!! I asked a lot of questions trying to figure what happened and the groomer stated that my dog was drooling (which he does when he's nervous) and panting (again the nervousness). So nothing added up and I raced over there expecting to see a really sick dog and he was fine. Yes --panting and drooling from being scared. The groomers are not that seasoned there and they need to staff more experienced groomers! read more

NEVER take your dog to get groomed here. I took my poodle mix puppy to get groomed at this location with 2 specific instructions: just trim the hair on his face and head and shave the hair on his butt very short. They shaved him the same length all over (1/2 inch), including his face and head. If I wanted him shaved the same length all over, I would have done it myself. He was last groomed a month and a half ago and I brush him every other day, so matting was definitely not an issue where he needed to be shaved. He went from looking like a teddy bear that needed a trim to a gremlin. I'm extremely upset. read more