Easy online ordering and pickup. Lot of sale items. My dog enjoyed exploring the store

Love Lindsey the Groomer and the layout of the store. All the products that I need with reasonable prices, especially with coupons from the mailer ad. read more

I get my doodle groomed by Lindsey at the Plymouth road store. They do full service, as well as have the self serve washing available. She does a fantastic job with him. Lindsey is gentle and I am never unhappy with how he looks. And most importantly, he is comfortable with her! read more

Pet Supplies Plus Ann Arbor - Plymouth - Pet Stores Near Me - Ann Arbor, Michigan

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The pet wash station on Plymouth Road in Ann Arbor was clean and organized. They also have doggie treats at the wash station as a reward. This keeps me from bending over my tub since I do not have a laundry tub. read more

Amanda is an excellent groomer at Pet Supplies Plus on Plymouth Rd., Ann Arbor. She is patient, gentle, and very thorough with my golden, Emmy-Lou. read more

Twice this week I was in there buying large amounts of food,and the guy Karl,came right over and helped me, I really appreciate it Karl, couple of other nice people there too,Kristi and Ryan, thank you guys read more

Pleasant staff, have a good supply of dog treats. They have a grooming place, as well as a self-serve dog wash area. Overall, I really great place to go if you have pets! read more

Selling bad Rachael Ray dog food... Gave immediate refund and took product off the shelves.

Staff is very friendly. They were nice to my dog and made me feel at ease being in the store. Didn't expect such a great experience as I had. Will definitely come back to this location. read more

We loved that we could find well priced gold fish to fill our backyard pond. However, The first batch of 15 fish did not fare well & several (about half) died in the first few days. We thought perhaps our pond treatment had not kicked in & perhaps had some impact on the fish. After insuring a few weeks more pond water treatment with barley straw and other fish friendly treatment, we returned to Pet Supplies to purchase more fish only to find that the entire stock had been quarantined & treated because of an illness (the "ick") which affects the fish and inflicts a white film on their bodies. We tried to share that our first litter of fish perhaps had suffered this illness & thus died but were told that the illness had only just been discovered. We were encouraged to come back a few days later when the fish should be recovered. I had some hesitation about returning but my youngest child continuously begged for more fish & we'd found the other store out of stock with this favorite fish. I did return to purchase double the amount - partly as insurance against unnatural attrition. So far 6 or so have died. Service is friendly & varies in knowledge. Not sure how other pet supplies fare.... read more

Good stuff. It also feels good to support their company. Sign up for coupons--totally worth it. read more

The rude teenagers that are working there on Sunday, May 28th decided to close down the self dog wash over an hour before close. I am sure they can't be bothered to stay a minute past closing time to clean. If that service is not going to be available during regular business hours it should be posted as such. Will not patron this store again! read more

Susan where are you!!?!?!!? Susan was the pet groomer at this store and I lost her number when she told us she is leaving. They closed the grooming section of this store and she was the BEST!!!! If anyone knows where she is, please message me here. PLEASE! REWARD OFFERED IF FOUND! read more

Very helpful and patient. Offered to help me find food. And walked over to show me where it was. Store is very clean and very organized! Consistently excellent read more

I went to buy bird food for my very picky backyard guests and needed help selecting just the right mix. Ashley assisted me in my online and curbside purchase to make sure everything was perfect. read more

The staff at the Pet Supplies Plus has been, consistently, very helpful when I shop for supplies for my 5 year old dog and new kittens. I love that there are coupons for 25% off purchase about once a month. It easies sticker shock lately. The staff is also cheerful when asked questions. I love my store! read more

*shakes head* I don't even know what to say. They are the sweetest, most helpful people I have ever encountered in a business. Anytime I walk in there, I get a smile, a "Hello!" and a "let me know if you need help finding anything." I never need help though, because the store is so WELL put together, that I easily find stuff that I am looking for without any assistance. They've got the best prices for my furries. I typically get the 12oz cans of Wellness in the plain colored cans, at about 2.98 a can. This is about 2.5 days worth of wet food per cat. Honestly, how can that be beat? Seriously. They've always got sales on the treats, just yesterday I bought the little dental treats, typically 10.98, got it for 7.98. I mean, it's almost rude, they're nice AND have ridiculous sales. Don't even get me started on the coupons, half the time I don't even know that I can get discounts, but because I have a member card, the price is always LOWER than what I estimate. I used to think I was bad at math, but what's REALLY happening is that I'm getting discounts for loyalty and/or buying the sale items. When I feel like I've behaved well enough for the week, I treat myself to have a look in the back left corner, there you'll find some bunnies, birdies, and baby lizards that I want, but won't get because I haven't the space for a zoo. Shortly after my visits, typically I get a thank you e-mail with a picture of the kind manager, and a survey to discuss my experience, which is always awesome. I get all of my fur babies stuff from here, I don't go broke and they stay healthy and happy. Where am I losing in all this? I'll tell you... Nowhere. read more

I come here a lot since our household has both a dog and cats. Plus it's up the road from me. The customer service is always friendly, efficient, and super knowledgeable. Most of the time I know what I want. But other times, when I have specific requests for my elderly cats, etc., they know exactly where things are and what kinds of products might match my needs. Plus they are kind people. Once when a price was mismarked, the manager gave me the lower price, which of course is the right thing to do. I often wind up chatting with the employees because they're so friendly. When employees seem to like their jobs (I know they may not), customers are often happier too. read more

This place is just up to road for me and conveniently located near the Kroger I shop at on Sundays. In terms of selection, this place is bountiful. Dogs, cats, birds, lizards, whathaveyou, they got it. They also have the best litter for apartment dwellers (Tidy Cats Small Spaces) and seem to be the only ones in the area who stock it. You need it, they got it. The staff is friendly, young, and energetic. But here is where they fall one star short. It seems that the staff wants to socialize more than ask customers if they need help. A small problem, but it exists. You must check out the birds, reptiles, and rabbits they sell in the far back. But please, be mindful when you purchase these creatures. They live a long time and need to be catered to the same way your dog or cat does. Cuteness doesn't necessarily make it a good pet for you. Volunteering at your local shelter teaches you these things, ya know? Great place! read more

The employees were nice, but all the hamster tanks were way too small, not one was the appropriate size.

My daughter and her boyfriend were visiting and we needed another dog bowl for his dog. The staff were very helpful because I was in a hurry and they told me where dog bowls were in the store. I was out of the store in 5 minutes with the perfect bowl (matched the ones we already had - we have 4 dogs). Also, we feed our dogs (2 Golden Retrievers and 2 Pugs) Hills Science Diet's Perfect Weight Adult dog food. Lately, it has been hard to get it in the large bag and with 4 dogs eating it twice a day, small bags don't cut it! The staff at this store have been very helpful in keeping it in stock. They are responsive to customer's needs. read more

Poor customer service. There were two employees there tonight. One shared with me that she was new. Her lack of help told me that she was not interested in learning anything about the business. She directed me to ask the "guy" at the counter. When I went up there he acted as if I was bothering him. Neither knew anything about the cat food that I was inquiring about - even though it was an item advertised in their sale paper. The bottom line from both of them, "I guess we don't carry it", That will be my last visit to this store. read more

This place is ok - I wish this place offers nail trimming service, so that I don't have to drive 20 min to other Pet Supplies Plus location... read more

As a multi-store marketing director, I spend a good part of my day responding to customer reviews, and it takes a lot for me to actually sit and write a negative one. Today I felt completely disrespected, disregarded and flat-out unappreciated at a store I frequent at least weekly for all of my dog's needs. After this evening, I will shop elsewhere. I walked in at 8pm to give my dog a quick bath (self-serve) as I have done several times before. I asked the cashier if she preferred I pay before or after (the sign by the tubs says to pay before, but sometimes they don't care). She said "either way is fine" per usual and as I headed back toward the wash area, she stopped me abruptly and said "actually we already cleaned the tubs and they are closed for the night." Without anything close to an apology in her tone, I was completely caught off guard. I asked her if she could please make one exception as we are desperately in need of this bath before an event tomorrow morning, but she would not budge. I nearly begged and explained how loyal we are to their store and how much I'd appreciate if she could let me give my dog a quick wash (they don't close till 9, it would take 10 minutes) yet she refused to lend even a slight understanding. I told her she lost a loyal customer and would receive this review, and she could not have cared less. This is the worst, zero quality customer care experience I've yet to receive in Ann Arbor. I feel so completely disappointed and will be sure to make it clear to all who ask where I go for my dog's care. read more

Great store! Awesome service and selection. Great animal room with many animals which are all cared for very well. Amazing wild bird seed and feeder room in back of store. read more

Love this store! Really good customer service and was able to help me find the perfect toy for my new puppy. I will be back soon, thanks again. read more

I have been coming to this pet store for many years for our dog and the staff and service has always been extremely friendly and knowledgeable. The store manager has been there for over 20 yrs and is always willing to drop anything she is doing to answer a question or help with anything you need. Our last trip there I had told my son that he could pick out his first pet. He had his heart set on a lizard, after working with the manager she helped him pick out a wonderful little guinea pig instead. He is SO HAPPY!! She helped us pick out everything we would need and told us to be sure to call if we had any questions. I would definitely recommend Pet Supplies Plus. The store is always clean and bright and the staff has a personal touch you can't get at one of the big box stores. read more

I'll keep it simple. Basically the woman behind the counter found it acceptable to stare blankly at a customer who is struggling in their search for a product without so much as a "Is there anything I can help you find?" Yes, apparently just standing there staring while I pace and look around confused is the very epitome of customer service. Thanks for all your help! read more

The service provided was less than standard; my dog's ear was cut and infected after his first "grooming" session. The young lady who does the shearing has a ghastly attitude; her personal bias would be acceptable, if it did not affect her performance as an employee. read more

Just had the pleasure of visiting this store. I have been to other pet supplies plus stores so I thought I knew what to expect. Boy was I surprised! I was greeted at the door by 2 staff members eagerly wanting to help me find what I needed. The store was spotless and well stocked and I swear everything was on sale if you got their club card at the cashier station.i had some dog food questions and felt the staff really knew their stuff. Wo knew there were so many choices? I have found Sadie's new store for life! read more