I love this store the lady who manages this location is the best manager they've had. She is always on the floor helping with customers and helping stock and check out customers. All her employees seem much happier than with past managers over the years . They all provide great customer service . Great little pet store with a good selection . read more

Don't come here for fish. If you have a choice, go to another shop. You'll waste both your time and money shopping here. They also add small extra charges that you may not notice. I spent nearly $100 on fish, and all of them died in less than two weeks. read more

Absolutely disappointed with the manager at this location. I came in here to get a dozen large crickets for my chameleon. She gave me 13 tiny crickets and charge me for large ones and told me they're all the same price. When I told her I asked for large ones because my chameleon is rather large. She told me that's what you get. When I asked her, could you throw some extra ones in there for me because you guys don't have any large ones and I was charged for large ones. She told me absolutely not. She can give me a refund instead. What a fucking Cunt when I told her politely that it's pretty inhumane to sit there and nitpick me for a couple crickets considering they have undersized ones. And then people wonder why these establishment shut down. Definitely taking my business elsewhere. read more

Pet Supermarket - I asked for a dozen large crickets. I was giving super small crickets and charge for large ones. - Pet Stores Near Me - Orlando, Florida

Do a water test at Pet Supermarket before buying fish. I barely go to Pet Supermarket due to trust issues, So I decided to go last Saturday. I bought a pleco Saturday and on Monday found it dead. So I went back with the fish to exchange it and they gave me another one. I gave them my water so they could to water test and everything was good. This afternoon I was looking at my tank just found the new pleco dead. I gave up on Pet Supermarket and flushed the dead pleco. It would cost me more money due to distance and gas. I have only 5 platys, and a few neons in a 40 gallons tank. o ammonia o nitrite and about 40 ppm nitrate. I will never go back to buy fish. read more

This place is great. Of course I try out other pet stores, but this place has great rewards. I've been coming here for years, always friendly people, pet friendly, you always feel welcome. If you have any questions, someone will always try to get the best answer or solution for you. Nice selection of goods. I've never used the dog groomer, so I can't attest to that, but for all of the rest of your pet needs, I recommend read more

The store itself is very open, meaning there is a lot of unused space. They have your usual array of cat and dog supplies, a few fish, birds, a rabbit and ferrets. Love me some ferrets. But I digress. They have a good variety of pet supplies, and their prices are good. They have a walk in community vet that comes there every other week for prevenative care, like vaccinations. Customer service recieves a big F! The store was empty when we entered. No one interacted with us while we were shopping, and when I went to check out I said good morning to Ms. Dianne in my most sincere and upbeat manner. What I got in return was crickets. In fact, she looked away from me and started talking to her coworker about her register problems, and how she needed to use his. Still talking to him, she slowly started making her way to the other register. I asked her if I should move to the other register, and again she didn't answer me. Her coworker was very nice and acknowledged, while moving my bag of dog food for me. He then left to tend to another customer while Ms. Diane checked us out, still not saying anthing directly to me, and barely looking at me. Either she couldn't hear me, or she was totally dismissive. She is an older lady, so I'm going to believe that her hearing wasn't good, though there was no excuse for not greeting me or acknowledging me in any way. read more

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Pet Supermarket on Michigan charged my credit card three times for a single purchase. I thought they rectified it, but when I went through my credit card transaction history months later, I discovered their error. They charged me more than $200 for a single purchase of $71. When I called their HQ about it, they did the research & came to the same conclusion as me: that they charged me three times. They then told me to contact my bank about it. I will never step foot in a Pet Supermarket again. And I will tell all my friends, family, neighbors, coworkers, acquaintances, exactly why: because an employee there deliberately scammed me & the HQ did nothing to fix it. I was spending about $100 a month there. They lost thousands of future purchases from me. They totally deserve to go out of business. read more

For as long as I've been a dog mom, Pet Supermarket has been my go-to pet store of choice, no matter where I've lived. I love this location off Michigan, mostly due to the extremely friendly & helpful staff. Each time I walk in, I'm greeted warmly and I know help is around if I need it. They have exactly what I need most of the time, and you can always call ahead to see if they have certain things in stock. I mostly come here to use the Pet Spa in the back - all of the groomers are so friendly! They're happy to take walk-ins for nail clippings. I also like their membership program where you can receive every 10th bag of dog food for free & take advantage of discounts. Of course, dogs are welcome to come shop with you - your pup will most likely be offered a treat from the staff. Happy dog, happy life, right? read more

Pet Supermarket - Love the groomers here - my pet spa of choice! - Pet Stores Near Me - Orlando, Florida

Every time I walk in here the staff greets me with a smile, and whenever I need help they're always around. I think that best sums up my experience at this particular location. I love this store chain, all the brands they sell are healthy, and they have a good selection of items. During the holidays they also take supplies for needy animals. In all, always a pleasant shopping experience. read more

They have got it all you're missing out if you have a pet and aren't shopping here. Staff is awesome! They are so good with pets, prices are average and they have quality, top of the line dog couches. Pricey but great quality. read more

I've only ever gone to this store to get fish for my tank. This last time, the employee who helped us with the fish was very friendly and knowledgeable! We were inquiring about some new aquatic friends who we hadn't researched before, and he was engaging and told us what he knew and was honest when he didn't know an answer to our question. The store is always clean and the animals I've seen look well cared for. Sometimes, pet stores have a ton of dead fish in the tanks, but they had very few (I understand it's an inevitability, but I hate when there are several dead in several tanks... it's definitely off putting). read more

Above average choice for catty patties. My vet told me to go there because they have an exclusive deal to sell fuzzy mouse toys for my best buddy, Acer da Cat! I went there and explained the message from my vet. Judy (employee) looked at me like I was crazy. She led me to the cat toy section. There was at least seventeen different fuzzy mouse toys to choose from. It was a profound moment in my life. Acer da Cat will be swept away with the dazzling array fuzzy mouses I'm giving him for Kwanza. Well done, Judy! Y'all keep them catty patty prices down and I'll keep telling my friends and neighbors about your fuzzy mouse toys. BOOMJUICE! read more

Love this local pet store. It's clean and has a fantastic selection of high quality dog and cat food. The staff is always friendly and knowledgeable. Join their VIP Club and you'll get one free bag after you buy 10 of the same bag. I haven't used the grooming service they offer yet, but hope to soon. read more

Came here the other night when I needed some dog food for Jackson and it was getting close to closing time. It's in a kinda in a rinky dink plaza so I thought it wouldn't be a nice store but I was pleasantly surprised. Thy had the dog food I was looking for (Target didn't have it) and checkout was easy. I signed up the the VIP program the next time I stopped in to get a free bag of food! This is much closer to my home than other pet stores and has a nice clean set up. read more

Just took my Pomeranian here , the lady was very nice and she did a great job on my dog !!! He'll definitely be going back read more

Somethings here like toys, treats and pet accessories are a little over priced if you're an online shopper or know how to find deals. I simply came to this store out of convenience when I ran out of puppy food. The staff are all so helpful and also extremely knowledgeable about dog food! I was amazed how much they knew about what brands would be best for my mini dachshund. Much more helpful than anyone I've ever encountered at pet smart. read more

I usually go to the location on Aloma. Have been to this location a few times since its close to work and when I need to use a coupon that's about to expire. The location is a good one and parking is plentiful. Layout is a little different from the store I go to but , for the most part, things are easy to find. I noticed on my last trip here, our brand of dog food was low in supply. Either this is a much busier store or they don't order enough for inventory. Our store is always fully stocked. If you are driving out of your way, probably a good idea to call beforehand to make sure your brand food and size is available. Also, while its nice to get a greeting, I have never been offered assistance like my regular location. Guess I am just spoiled! ;) Make sure to sign up for the VIP rewards card and get it scanned every visit. Your 10th bag of food is free! Also sign up for the texts. Money saving coupons are texted. read more

This place is great when looking for quality dog food. We have been feeding our dachshund EVOO and Into The Wild for a few years now and could only find it at certain dog boutiques up north. They have a large selection of grain-free food. The selection of treats and toys is huge, much larger than their Petco/PetSmart competitors. Prices are what you'd expect. I did find a huge deal on knuckle bones (giant one that had all the loose junk shaved off for $5) and my pup has thought he's the MAN ever since he got it. I have seen them going for $10+ at Target and Petco. If you have a pet, I'd definitely check this place out! read more

Katy helped us with our fish purchase. She is very knowledgeable and super friendly. We had a nice chat about how we all enjoy goldfish. She took the time, to answer our questions and give advice. She signed us up for the free VIP card, for savings and email deals. Thank you Katy! read more

The store is fine. It's the grooming department that has issues. Went today to get my dogs nails cut and they are closed at 4:00. No exaggeration...this is the 6th time this has happened to me, yet they advertise till 5:00. Went one day and was told they were leaving in 5 minutes and couldn't do it. I said, ok, let me make an appointment for tomorrow. She opened the book, I picked a blank time slot, and was told....well, I don't know if she will be here then. WTF is the sense of trying to make an appointment then? I'm done giving them my business! read more

This is the only place I've found locally that carries the BLUE Buffalo brand of cat food. I'm not picky, but my cat is! The employees are extra friendly and helpful here, the prices are fair, and there always seem to be cats up for adoption that I can visit. Continues to be my go-to place for pet supplies. read more

We brought our boy here to this location for nail trimming and grinding as well as to shop a little. The staff was amazing with our boy. Not only did they do a great job with his nails but they assisted us with all our needs and left us laughing. We will definitely come back to this location for future nail trimming as many times we have found that groomers working at a pet shop or market do not have the right experience for trimming and grinding of the nails of a large breed dog. We found that Mary had extensive experience working with large breed dogs and our boy was so happy in her care. He is a great dog all around but is skeptical in the care of others. We were so happy here and will be back soon read more

I brought my rescue dog, an American Eskimo in once before to the Michigan Street location and was very pleased. She is a small lap dog weighing 27 pounds. The cost the first time was $45.00 for the grooming and an extra $15.00 because the groomer Mary was by herself and needed someone from the store to assist her. When we returned this past weekend I was pleasantly surprised that Mary had an assistant and expected my cost to be around $45.00 so I made the mistake of tipping her $20.00 cash up front to make her pretty and when they brought her out I was sort of speechless. The head was not done well, was choppy and not blended into her body. I was then handed a bill for $70.00 (remember my $20.00 tip) bringing her hair cut to $90.00! I called to ask why and was told that they had a "new pricing structure". Priced me right to a different groomer. The staff are super nice and you feel bad giving a negative review but talk about price gouging. Very sad to see a place you really liked price themselves out of business. read more

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Staff here are very helpful and friendly. Store is very well laid out, brightly lit, organized and clean. Seniors & Military receive 10% off the last Tuesday of every month!! read more

I scheduled my dog here for a grooming a week in advance for a Monday morning appointment. When I arrived Monday morning with my dog the assistant manager told me the grooming salon is closed today. Why would a large company like Pet Supermarket schedule appointments for dog grooming and have the pet salon closed. I drove over 20 miles round trip for nothing. The groomer told me she took the day off because it was her birthday and called me to cancel the appointment and left a message on what she thought was my cell number. No message found. One manager said I could have a free groom and another manager said that was not possible. Stay away this place is very unprofessional and talks in circles. read more

There is a new pet supermarket here. It opened up in the old Goodwill location. They are now open and have a nice store. The store is medium size and has a wide selection of pet supplies. There are even kitties here to adopt already. This location is very convenient for me, so I anticipate being a regular. read more

Nice medium size store and they have my favorite brand of cat food, Wellness. I do wish their shelves were organized a little better though. I have to dig and climb a bit to get what I need. But it is convenient though so I will most likely be a regular. I wish they stocked the Dr. Elsey's litter though, it would save me a trip. The folks working here are very nice and helpful so that is always a big plus too. read more

This review is about the crickets- this place is a ripoff!! First they charge 1.50 a dozen, which is 1.5x what they charge anywhere else (including the ace hardware down the street), and they are soooo stingy!! They count every single cricket as if they are gold. I bought 2 dozen, and sat there while the girl counted each cricket for a solid 2 minutes. Not to mention, I counted after I left and she gave me 23!! If you have reptiles, you know this is a ridiculous practice. If you are looking for crickets, DO NOT BUY HERE! Do not promote this price gouging! read more

This is a great store to purchase all you pet supply needs! We recently 'adopted' a ferrel cat that we tried to tame. We found him outside, brought him in and tried to make him comfortable. We bought a large cat 'tree' from PetSupermarket and after the cat decided he wasn't going to be an indoor cat, took the tree back to the store. They took it back without a single issue. Love their customer service and highly recommend them! read more

The weekend before Halloween, my dog Taylor Swift had a date with the groomer to get trimmed up and colored before we went to a friend's party. But it turned out that my groomer's resident color expert was out of town for the weekend, and with the party that night, and a couple's costume with my dog in jeopardy, I had to think on my toes. I stopped by a few pet stores before finally walking into this location. The staff was very helpful in pointing out the airbrush temporary dyes and similar ideas for coloring bae. But then it was mentioned that since it was morning, perhaps the groomer in the back of the store might be able to assist me with my color conundrum. I spoke with Mary in their grooming department, and she was kind enough to get me a quick appointment for a coloring later that day. The staff at this store really went above and beyond, and they were definitely my heroes that weekend. And T Swizzle and I looked amazing. Definitely made a customer for life. read more

Pet Supermarket - Taylor Swift and I in our couple's costume. Darling, I simply cannot thank them enough. - Pet Stores Near Me - Orlando, Florida

I come to this store 3 times a week at least. First time dealing with cashier Bryan. I hope I never deal with him again. He had an attitude about getting me a bag. Then instead of handing the bag to me he drops it in the counter and walks off. Poor customer service. read more

This is our favorite pet store in our area, very friendly people and a good selection without being overwhelming. We have been taking our little maltipoo to Mary for grooming for almost a year now. She is always kind and does a great job on our little man. read more