I've used this facility in the past and wanted to share my experience so other pet parents can make informed decisions. About a year ago, my dog stayed here for four days. When I picked him up, he had bleeding on his feet. He has high anxiety and I assumed it was related to stress or coping in a group environment. Several months later, I brought him back briefly for two days, then did not return again until this week (about six months later). Unfortunately, on his first day back this week, my dog was attacked by another dog. During play the other dog jumped him from behind, grabbed him near the ears, and pulled on him while my dog was trying to run away. Staff did intervene and separated them. What was most upsetting was learning that: the other dog had multiple prior incidents, and my dog had previously had an altercation with that same dog ! and I was NEVER informed of that prior incident (under old manager) This information was never disclosed to me. In hindsight, this explains the unexplained bleeding I noticed during his stay last year -- it was likely not anxiety, but bullying by the same dog. I do want to acknowledge that there is a new manager, and she was professional, honest, and caring. She confirmed that the dog involved is no longer allowed in group play, which I appreciate. The staff also showed genuine care for my dog. Because I had contractors working in my home, I did bring him back the following day. During that visit, staff recognized that he was overwhelmed by other dogs being in his face and appropriately removed him from group play so he could decompress and spend time with staff instead. They were kind to him, attentive, and loving, and I'm grateful for that. Unfortunately my baby did developed a bad case of stress colitis and have not gone back. That said, I strongly believe that dogs with a known history of aggression or repeated incidents should never be placed back into group play. It puts other dogs at risk and creates trauma. I would also suggest this facility consider structured small-group or high-anxiety dog programs going forward. While the current staff clearly care, transparency and proactive safety protocols are critical in a daycare environment. I hope sharing this helps prevent similar situations for other dogs. I'm sure the new manager will make the necessary changes needed for babies left in their care. read more

Amazing both my dogs love it many people probably post negative reviews because they don't understand that they have to turn away certain dogs that are aggressive... also it's mostly college kids that run it so they're bound to make some small mistakes here and there so always just double check your itemized receipt but I rarely had any issues read more

PetSuites Harrisburg - Pet Boarding Near Me - Harrisburg, North Carolina

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Amazing they take good care of out doggie daughter. I do recommend this petsuites in Harrisburg nc read more

Caution: Very disappointed with PetSuites Harrisburg NC. 1. Customer service is below standards 2. Grooming tech has nasty attitude. 3. CNX appointments after my pet was there for 30 or more minutes waiting for grooming . Throws away paperwork No Manager on duty Online app does not work or retain information I can only imagine what's happens behind doors!! BEWARE read more

We have used this location for several years and have been pleased. Recently, however, the hours have changed. Closing @5:00 p.m. on Saturday!! With summertime activities, kids out of school, etc. this doesn't even make sense.! I don't want to change facilities, but may not have a choice! Need pet care especially on the weekend to enjoy activities where we can't take our dog. I implore you to look at this issue. I understand that there have been numerous complaints about this exact problem. read more

We boarded our golden retriever puppy here and had a great experience. The staff was very friendly and informative

Rayna Theriot makes my pets so happy. Shes an excellent caretaker of all of my fur babies. I recommend her to the highest degree! she's such an asset to this establishment and I love her as much as my babies do! read more

Place is unorganized! Told me my dog a pup at the time had worms. He was dewormed three times prior to the visit and worm free. They said he had worms, grabbed some stool from their poop yard with worms, gave to me. My vet next day said no worms!!??who told you this? I explained.. then called pet suites. Their response was "our techs are not vets, so mistakes happen." A two hundred dollar vet bill mistake I paid. Gave them another shot for grooming. Appointment made two weeks plus ago! Appt is Oct 5, 2023. Tomorrow for me.... And I just got a text saying he had to have his distemper and flu shots up to date. Well distemper comes with parainfluenza.. you'd think that's it correct? After all, I'm not a vet either just like them!! But no there is an actual flu shot for dogs?? And they tell me the day before he has to have it before his 9am tomorrow. I literally just got a text (my wife did) that he needs the flu shot not the parainfluenza in the distemper shot they needed updated too... Vets don't tell you to do it.. it's not required everywhere but pet suites will let you know there are plenty of 2-300$ walk in places to get the jab for your dog same day. Just go online and look. This place is a rip off and it's a wonder they stay in business telling people they need this or that the day before an appointment or a boarding. But they say we can't call and tell you what your animal is lacking because you just could have went to the vet for that! How stupid is that? You can call or email or text shortly after the appointment is made or DURING the making of the appointment and say we just want to remind you that "fluffy" needs this and that and we are just making sure you know this WELL BEFORE your scheduled appointment so you HAVE TIME to actually get what you need to have done in a timely manner and not be told to go to a vet that takes walk-ins the day before!!! As if that would be just as easy as taking your dog or kitty to PetSuites! Place is a joke and will give you a different answer every time. Don't waste your time! read more

I was completely disappointed with the service at petsuites. Upon arrival I was told to download the gingr app and I could get a "pawgress" report daily and get pictures of my dog during her stay. Later that afternoon I called to check in on her and no one answered the phone. There was an option to send a text which I did and they did reply. The next day same thing, called, no answer but someone did return a text I had sent. I did however inquire why my gingr app wasn't providing any updates and no one answered that part of the inquiry. 3rd day same thing. Apparently there are no daily updates unless you pay for them but therefore there is no record that any of the play time I had paid extra for was done. I told them they should really educate their front staff with accurate info and an opportunity to upsell upfront because had I known I wasn't going to be able to put eyes on my dog for her whole stay I would've paid extra. I was also informed she'd get a final "pawgress" report the day before she was set to leave, needless to say that never came through. I was given a lot of excuses about it being busy for a holiday weekend, but don't oversell and underdeliver! I did receive a final Invoice via email with what should have been a report but it was all blank. I have no idea if I received the extras I paid for. Then to top it all she returned missing a toy and they said her bed was being "washed" and to come back next week for it. Why did her bed need washing?? Did they not take her out and she had an accident?? I have no idea now... I sure wish she could tell me. Completely disappointed with this experience and wasn't worth the $$. read more

Review for dog grooming: I would give negative stars if possible. Great place to go IF you want your dog to be bleeding in a couple areas after. I dropped my golden retriever off at 7:45AM. Did not receive any news other than a text at 4PM saying it may be a bit longer. He was not done until 6:15PM. $180 later he smelled good, but had a bloody paw from staff cutting nails too short, and a large bloody spot behind his ear due to staff incompetence. All I hear is "we will see what we can do for you". Cannot speak for other services, but the grooming was beyond an awful experience. Staff is kind, but I don't care when my dog returns like this. read more

Every employee gives different information. I spoke to someone on the phone about coming in for a puppy interview and they said no appointment needed just come on in. They also said I could get a tour of the facility. I told them a time and day I would be in. When I arrived the front desk employee said a puppy interview required an appointment and they did not give tours. During this conversation I was reading a sign behind the front desk that said they gave tours upon request at certain times. Then the vaccine waiver when asking how that worked I was told that it needed to be renewed every 30 days. Come to find out 30 days later that that information was not true. The vaccine waiver is a one time waiver. I'm wondering why a business would not train all employees to know the rules so that customers would actually know the truth. read more

I have been coming to this location to get my dog groomed by Groomer Mariah for a year. Today I called to schedule an appointment and the staff stayed someone will call me back to schedule. I call later in the afternoon to follow up and the staff stated " we are not scheduling any appointments with Mariah". So I asked does she still work there? She puts me on hold, when she came back she said a groomer will give me a call and still no one did. To be a consistent customer and to receive poor customer service is extremely unprofessional. If a staff member no longer work at your faculty just say that. Don't say your going to follow up with a customer and fail to do so. read more

if I could give zero stars I would. I wasn't informed that my dog became aggressive towards another dog till a few days later when they wrote up an incident. they lost the best trainer ever that actually cares for the animals. my dog Smelled horrid when I picked her up. like they left her in a dirty kennel her whole stay. not happy read more

This place has been a lifesaver with a new puppy - helping with crate training, socialization and basic commands. The staff is super nice and you can tell the dogs love them! read more