When Your Dogs Love the Groomer More Than You…read more.. Listen, moving to a new city is tough--but finding a good groomer for my two fur babies? That felt like mission impossible. When I landed in Charlotte two years ago, I was overwhelmed by all the options. But then I discovered Rockfield Pets, and let's just say... it was love at first bark! Not only are they super professional with reasonable prices, but the service? Top-tier. My dogs usually act like I'm dragging them to a medieval torture chamber when it's grooming time. But now? Their tails start wagging the moment we pull into the parking lot. I'm starting to wonder if they like Rockfield more than they like me (I'm only slightly offended). If you're looking for a groomer who treats your pets like royalty, Rockfield Pets is the place. Great service, happy pups, and one less thing for you to stress about. Highly recommend! Your fur babies will thank you (mine definitely do). #RockfieldPets #CharlotteDogs #DogGroomingGoals #HappyPupsHappyLife

My cat was groomed there today. The front staff is great. The sanitary shave didn't take long at…read moreall. However I wasn't too happy with how the groomer handled my cat. When trying to get him back in the carrier my cat became scared possibly from hearing the blowers, loud music, or dogs barking (to be expected at a pet grooming facility). He tried to escape the carrier and I watched the groomer try to stop my cat by grabbing his tail so he wouldn't jump down. Which lead to him yanking my cat off of the floor and holding my cat in the air by his tail to get him back on the grooming table & pulling my cat up by the tail multiple times even with me trying to intervene to get him to stop treating my cat that way. Only when I tried to intervene did a young man come with protective gloves to grab my cat the proper & safe way. I was feet away from my cat, at that point I would've grabbed him but the groomer kept grabbing him by the tail. I understand cats are "unpredictable" as the lady at the front desk said when apologizing however I feel like it could've been handled differently. From the start of my appointment I made them aware that he is a very anxious cat and gets scared easily, but he doesn't show aggression when he's scared. If the groomer was scared to handle my cat to get him back into the carrier, he could've called me over to assist. The services were decently priced and as I mentioned above the front office staff was great, but I will not be a returning customer. If they treated my cat like that within my eyesight, I can't imagine how he would've been treated had I not been there.

Words cannot express the gratitude I owe Cynthia and her son. They took care of my dog while I had…read moreto be hospitalized for 2 months! I think of Cynthia often of how well my "Nikki was taken care of. Knowing that my dog with Cynthia was the only thing I did not have to worry about. God makes angels and Cynthia is one of them. Thank You, Carol L

I rarely ever give a five star review...but this fine facility and it's owner (a wonderful…read morelady)... deserve it. We were coming from our home in Indiana....Visiting family in Monroe. Weeks prior I had to find a good facility to board our dog....Who did not mind answering my questions. We were only staying 2 to 3 days....Looking at this fine facilities yelp reviews...well let's just say I'm happy the reviews were right on point....when their reviews are honest they can be helpful... The facility was very clean...the owner was very helpful when it came to answering all of our questions and addressing all of our concerns. We even got a video which was wonderful. The price was fair. We even had to leave a day early. She was very gracious and very accommodating. Our Pets treatment was that of a loving atmosphere. We will definitely use Unleashed again.

I'll preface this by saying the kennel owner is a very nice lady and after the incident I believe…read moreshe fired the person responsible, the kennel manager. I believe the owner genuinely cares about animals and what happened was something she won't let happen again. I'm sharing this in hopes that no one else let's the woman responsible (who I believe was fired after the incident) care for their pets. My dog was mauled at this kennel on September 20th due to gross negligence on the part of the kennel manager. According to the first specialist who saw our Pug, her eye was most likely gauged out on September 20th but she didn't receive care until the evening of September 21st. The vet was able to tell when the trauma occurred by the state of her infected eye and her infected cuts. Since our Pug was left for at least 24 hours without care her eye became severely infected and they had to take her into emergency surgery to remove the dead and infected tissue and graft part of the side of her eye to fill in the part that was gouged out during the attack. She ended up losing most of the vision in her right eye, and was left with bloody lacerations on her face, throat, and front legs. Perhaps the most disgusting part of this was that Tara J. Riley, the manager at Animal Kennel Care, didn't care for her or even tell me or my husband something had happened for 24 hours. We first learned something was wrong when we received a call from Tara on Sunday, September 21st. That afternoon she told us that after she returned from lunch she noticed our Pug's eye was 'a little puffy,' and asked us if we would like to pick her up and take her to the vet. We told her we were in Florida and asked if she could take her. She said she would get around to it. A couple hours later she called us again and told us "It's really not that serious, I don't want you to get too worried, she just has some swelling." Two hours later I called the emergency vet who told us that in 15 years of emergency medicine she hadn't seen an eye injury as severe as the one our Pug sustained. After talking to both the vets and the owner of the kennel, it was clear that Tara had lied to us. Ultimately the owner told us 'we will never really know what happened, but Tara should have had someone else look at it (the eye) on Saturday instead of just leaving her.' We have paid $3,500 in medical bills, not to mention the time I had to take off work. For the first couple weeks we had to give our Pug four kinds of prescription eye drops, three oral medications, and one topical medication for her cuts and sores. She needed to be tended to every two to four hours. Thankfully after surgery it looks as if her eye is accepting the graft she needed. Best case scenario is she will half some vision in the outside corner of her right eye, but will need to take drops twice daily and be monitored around other animals for the rest of her life.

We love Animal Kennel Care! More importantly,our dogs love Animal Kennel Care! All we have to say…read moreis"Who wants to go to puppy camp?" and both of our jack russells,Bijou & Reilly,jump right in the car with huge smiles! When we arrive, they run right to the ladies! They love them so much! We have been taking both dogs here since 2007 and we have never had a bad experience! Two of these stays have been for almost a month! They know our dogs so well and love them like their own! Ellen is an angel! I give Animal Kennel Care an A+!

A great place for your pup! I took my German Shepherd there for 3 days while my husband and I went…read moreout of town and couldn't be happier with the experience. Karen and her husband are really kind people and they have a great system going on. I also received lots of updates and pictures so I was less worried about my fur baby and able to relax and have a great little get away.

We were referred to VIP Pet Services by our Vet, whom I will also be contacting. I would give them…read more0 stars if I could. To start, we told them specifically where the garage door openers would be so they could get into the house the first day. You have to go through the garage instead of the front door because it's too easy for one of our dogs to get out the front door and bolt down the street. When we first landed, we had a voicemail saying they couldn't find the openers and had to go to a neighbor's house to get a spare key. It was a good thing our neighbor was home, otherwise, our dogs wouldn't have even been checked on when they should have been. We returned home to find a bedroom door destroyed and the damage is extensive. Either this was done in one day and no one showed up to all day to help put a stop to it by blocking off the hallway, or it occurred over multiple days and again nothing was done to try to stop it and it was NEVER mentioned to us. They were asked to leave the garage door openers outside the house in a hiding spot so we could get in when we returned. One of the openers was, instead, left inside the house on the kitchen counter within reach of our big dogs. They, of course, got the opener and destroyed it leaving us with only one working opener. There was also so much poop and pee in the house when we got there that there's no way our dogs were let out during the day we returned (we got home after 9:00P). The owners claim that our dogs left that big of a mess every day, but they "require" 3 visits a day specifically to avoid that, so there's no way if our dogs were let out 3 times a day that they left that big of a mess. Our dogs are all house trained - including a 6-month-old puppy - and would never make that kind of mess inside the house unless they were left alone ALL DAY. My puppy is also required to eat all her meals in the bathroom because one of my other dogs is very food aggressive with her. You show her the food dish in your hands and she runs straight for the bathroom. Once we got home, though, she refused to eat in the bathroom which makes us believe that our instructions were not followed and that she was fed with the other dogs instead of being kept separate to avoid any problems. We contacted VIP Pet Services today and they blamed us for the garage door opener being chewed up because we don't crate the puppy - we also have a 3yo Boxer who gets into everything, which is why we don't leave things on the counter - even though we specifically asked them to leave the openers outside. They refuse to refund any of our money to help fix the destroyed door and the garage door opener and although they said they did a lot of things - like clean out the litter boxes - it certainly doesn't look like anything was cleaned the entire time we were gone (5 days). We will NEVER use VIP Pet Services again and I will be warning all of my friends and colleagues NOT to use them.

I recently moved to Huntersville and so had to find a new sitter for my American Bulldog. It was…read moresomewhat of a last minute trip however Cindy and Vinny were incredibly accomadating and helpful. All the scheduling for services is completed online; Cindy walked me through this process with ease. We scheduled our consultation visit with Vinny and Sean the following day. I completed as much of my pups profile on line as I could and Vinny brought the form so we could finish what I missed. They were incredibly thorough; practicing placing the collar on CJ and even doing a "dry run" the next day before we left to ensure that CJ was comfortable. I texted almost everyday for updates and they were more than willing to accomadate. The brought the mail in, turned lights on and off as well as brought our recycling to the road side. When we got home we had handwritten notes from both Vinny and Sean detailing CJs care and reassuring us that the week was uneventful. We signed up for the white glove service with 3 visits a day and plan to utilize their afternoon walking service in the future as well. CJ is not just a dog but a part of our family and we would not have been able to enjoy vacation without knowing he was taken care of.

We have used Kennelina for years however today their customer service was TERRIBLE!! We just…read morepicked up our dogs about 2 weeks ago after spending $1900 for the 2 of them being there for 2 weeks and nothing was said that they would not be able to keep them any longer in the future. One of our dogs is 15 years old and the other is a hyper puppy who stayed for the first time. We called today and they said they did not feel comfortable keeping them again. Then why was that not told to us after we just paid them $1900 for keeping them! Really! Called today and had no problem getting daycare elsewhere!

As a lifetime dog owner who views our pups as a family member, leaving them behind is always…read moresomewhat of internal battle. Kennelina Pet Resort has been exceptional in all aspects of caring for our pups in our absence. Ken & Paty are extremely responsive and considerate with their time. I know that our dogs are not the only ones in their care but when I reach out for updates or with questions, they make you feel like your pets are the only ones in their facility! I would not consider Kennelina "local" to where I live, I drive one way for about 35-40mins past several other options to give Miller & Blue the best when I can't be there! You shouldn't hesitate to contact them if you have a need!

I returned home to dry water bowls (thankfully I have a fountain - which also wasn't refilled)…read moreempty food bowls and the treats that they said they gave to my pets were still in a sealed container. The owner claimed that they were busy and that it was an oversight, but I need to be able to 100% trust anyone I am letting into my home in my absence and looking after my fuzzy children. They did admit that they "misspoke" when I confirmed if they got their treats when I was gone. They also refunded my money.

I been with Alan since 2010. My Jr (miniature schnauzer) went blind so instead of boarding him. We…read morethought it's best to have Alan and his staffs come to the house instead. Charlotte Sitting is still with us til this day after Junior and Tigger passed on. I alway get the same dog walker. The fur babies get familiar. Nikki and Alan keep the keys to my house and my credit card stays on file. This is a long term relationship. I trusted them fully with my kids. Nikki always send me a pic and text when she's done with Piper. The newest and youngest member of the family. We have a couple trips planned and no doubt the kids will be boarding with them. I'm horrible at times at scheduling in advance for them to come and let the kids out.. But I never have to worry. I would text Nikki. She will give me a time and done. No worries, I know she or Alan will get over and take care of my furbabies.

We had to look for a border for our dogs, Bella Paisley, and Buttons. Our Vet was only doing…read moremedical boarding and laughed with me when I said they were both crazy. That doesn't count. I asked for recommendations and "Tails" was the first. Buttons is new to our home, we rescued her last month and she has just turned 8 months. Bella is 8 years old. "Tails" had different accommodations we chose the "Presidential" it was great we loved being able to see them, they made things so easy and played with the girls. AMAZING we will be back for sure!!!!

I have been using this place for almost 3 years now. My dogs love coming here and all the staff…read moreknow and love them. This last visit, through no fault of their own, my dig was injured (accidents happen everywhere!). Thehy were stellar. They contacted me immediately, arranged to have the dog treated at a local vet, took my dog there and stayed after hours making sure she woke up well after anesthesia. Then, they contacted me frquently, sending me updates and photos of my dog. They REALLY went the extra mile and I am extremely grateful and impressed. I always felt good leaving my dogs here, but I fell 100% secure they will always receive the best care.