Services - Pet Star Salon
Bath and groom only
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Took my three small dogs for grooming. Wonderful job, they all smelled sweet and looked great, with necklaces for the girls, Bettie Waffles and Charlotte Ray, and a little necktie for my Floyd!
Very happy with how Pet Star is handling social distancing. Only one client is allowed in the store at a time, and they will also pickup the dogs from your car. I asked for my total before coming to the salon and paid in cash to minimize my time in the store. And obviously you should wear a mask when you're dealing with the staff. My dogs were taken care of quickly and looked great after their visit. One of my dogs is a crank, but Pet Star had no hesitation dealing with him.
Updating as the salon owner reached out to me to let me know that she is no longer going to California after all. Just keeping this rating an average of my two previous ones until I get a chance to give them another shot in the next month or so. Unsure if the newly hired lady still works there but if you decide to take your cat baby in, make sure it is the older (60s?) lady working on your cat and not the younger (40s?) Lady. Anyhow, will update this post accordingly depending on how my next visit goes.
If you are comparing this place to a PetSmart or Petco, then you can expect much better results for dog grooming. I feel unfair for leaving a bad review after years of going here and getting decent services for haircut and bath for my 3yo goldendoodle... However, recently the main owner used to be a guy but now there is an older woman at the counter. She gives me the kind of vibe where I could see why my dog is scared to go here. Granted that my dog gets scared easily, his entire body shivers when he enters the store and he refuses to go in. I must say that my dog loves water and bath at home! (He jumps into the bathtub when it is bath time- a bit unusual but true!) Today as I was discussing the haircut length, the older woman looked at my dog and said - "he has the type of hair that isn't pretty when it grows"... um, what? Also, he was shivering so much in the corner and I saw some treats on the table for customers. I asked the lady if I can take some, she said yes, I fed one to my dog who didn't eat it, and she then says "only dogs with good personality eats it" in the most judging way. I thought it was SO effing rude, but then decided to ignore because they do a decent job with grooming and I admittedly love their shampoo scent... but as I'm leaving, I see the lady put a loop around his neck and drag from afar and my dog coughs from choking. I almost went back to yank my dog back from her hands, but I just told myself, NEVER GOING BACK AGAIN AFTER TODAY. For any type of dog care services, talent and skills are of course important but you want to make sure that the owners truly love dogs and enjoy working with them. I feel saying this but I sense that the new owner just sees this as business and does it for the $$ (not to mention, I go back every 3 months and they raise the price by $10 randomly at times... is inflation doing this to all other places?)- I'm sure grooming a dog is not an easy task (which is why I decide to go to a store) but just don't feel comfortable leaving my dog here anymore. :( Also.. just discovered that the way they trimmed his ear hair.... was so brutal, my dog kept shaking his head and hears... and I thought it was an ear infection but it turns out there are blood clots from his ear hair being pulled too harshly.
It is almost impossible to find a cat groomer in the Northern Virginia area. After my last groomer went out of business, I tried Pet Star Salon after viewing their website and seeing that they offered cat grooming. They were able to make a next day appointment, which was incredible given my cat had some really tight matting under her armpits. They require proof of rabies vaccination, so make sure you bring a copy with you to your appointment. The inside of the location is clean and modern looking. The owner checked me in, and took my cat (who is typically incredible anxious) out to examine her and discuss the grooming plan. It was clear that she had worked with cats before, and I swear she had magic hands, because my cat settled down immediately. She explained what she was going to do, how long it would take, and would call me when it was over. The owner actually has certifications in cat grooming, and it totally shows! My cat looked incredible when I picked her up, and was still very calm and relaxed (which NEVER happens when I pick her up from grooming appointments). Her fur is so floofy and soft, and they gave a great sanitary trim. They also shaved her paw pads which I've never seen before and am frankly surprised she allowed them to touch her paws at all. She used to track her liter around that would get stuck in her toe fluff, so we're very excited this will help minimize that. I think their prices are on par with what we've paid before for a full grooming ($90), and I believe it's a little more if you want a lion cut. We will DEFINITELY be going back!!
They really came through for me when petsmart cancelled my dog's appointment same day (after canceling twice before). They were able to see her same day and it was a reasonable price too! Highly recommend, I love supporting Korean businesses.
The salon called me this morning and said the last time they groomed my pets was in July 2018 which is true. I said I would clarify on the review when the service occurred which is why I am writing this update. I had fully intended to write a review immediately, but a close family member was hospitalized out of state and required my family to manage her care for the next few months. Everything was so busy and hectic I put a lot of things on the backburner. It was not until I went to find a new groomer on Yelp in January 2019 and saw the review of the dog who suffered a cut so severe a vet visit and stitches was required that I realized my dog's injuries was not just bad luck and carelessness but a pattern of abuse. I feel horrible and wish I had made the time to write a review earlier. I feel strongly Pet Star should not get away with hurting pets for profit. I am happy a lot of people have good experiences here. It took a while before we had a bad one, but one is enough and we will not be back.
I cannot recommend this place enough. Rarely do I do reviews, but I was so impressed by the pricing, quality, and friendliness of the work that I must. They were so efficient and professional, and I have a 20 pound cat who had matted fur after having fun with some animal-friends. He was in a great mood and everyone was so kind and great. Remarkable service. Very responsive via their email too.
They brushed my GSD out so well that I had to go back to previous photos and make sure he wasn't given a hair cut! Makes sense though as he had been shedding a crazy amount the past couple of weeks. This place is quaint but clean and professional. They only allow one pet inside at a time which I like, and they have you remove all collars/harnesses/leash as they bring your pet back with their own leash. I love how they handled him and they also said he did good so I guess we found our go-to groomer
Absolutely love this salon. The owner and her staff are so kind and helpful especially to my puppy shih tzu. I was brought here last year when accompanying my boyfriend with his dog. I notice how clean the salon was and friendly the staff was. Most importantly the dog was happy to arrive! Never have I seen a dog so excited to attend his appointment. Well, now that I have a dog. I decided to also give this salon a shot myself. Even tried other locations like petsmart grooming. The results are is what I expected, pet star won me. Don't get me wrong, I had no problem with the other locations. Here some pointers and reasons. Pros -Clean -Cage free unless requested or your dog is not well-behaved -Experienced & certified -Decently priced -My dog looks forward to Pet Star, even walk himself in. -patient Pointers -Make the appointment a week in advance -Ask questions before hand -Make sure to inform any conditions about your pet The reason why it won me over, they do more than what other salons would do. Since shih tzu are one of their most popular clients ( Yorkie and poodles are another) they know exactly how to care for them. They use 2 different shampoo and conditioners for their coat and skin. As for cuts, they explain why some cuts cannot be done, not all shih tzu are the same especially with their coating. So we definitely talked over on finding what is more suitable for my baby. Yes, my baby Ping Ping. Haha My puppy now looks forward to going here and coming out super happy. I recommend to give it a try and to thoroughly go over about your dog. My boyfriend and I never had problems especially his dog. And he's been going there for almost 4 years!
4 years ago
Booked for a Cat grooming (Pancakes, long hair, 6 years old, first groom!) and am super pleased with the results! I called ahead to make an appointment. Didn't get much instruction other than to come at 8:15am and bring medical/vax history, but person on the phone was very polite and nice! Salon was clean and cute! I opted for the full bathing service with a lion cut. Price came out to $120 not including tip, which is very fair for the quality of work done. I got a call about 2.5 hours later to come pick up Pancakes and was so happy to see that my bby didn't look too stressed and was absolutely adorable! Upon closer inspection, I noticed that they were very detailed and thorough. Back door cleaned up nicely, paw pad hairs trimmed (which a lot of other places tend to skimp on), ears cleaned well and face framing was perfect! Also, I regularly trim Pancakes' claws at home so those were good to go, but they even took the time to file the tips to a super smooth point! Love the attention to details!! Overall, my kitty smells and feels so clean, and looks amazing! Highly recommend the cat grooming service here and will definitely be returning! read more
9 months ago
Georgie after his grooming. He looks like a feral adorable bear when his hair is grown but he looks like a fresh cute model after his hair cut. read more
7 months ago
Took my dog to Pet Star for the first time today. I was told about this place by my coworker. They did an amazing job! Nugget was cut exactly as I asked, and she was ready for pick up in 2.5 hours. Very friendly people. Silver was the groomer. I will definitely go back! read more
1 year ago
Took my three small dogs for grooming. Wonderful job, they all smelled sweet and looked great, with necklaces for the girls, Bettie Waffles and Charlotte Ray, and a little necktie for my Floyd! read more
11 months ago
1 year ago
1 year ago
1 year ago
Very happy with how Pet Star is handling social distancing. Only one client is allowed in the store at a time, and they will also pickup the dogs from your car. I asked for my total before coming to the salon and paid in cash to minimize my time in the store. And obviously you should wear a mask when you're dealing with the staff. My dogs were taken care of quickly and looked great after their visit. One of my dogs is a crank, but Pet Star had no hesitation dealing with him. read more
Updating as the salon owner reached out to me to let me know that she is no longer going to California after all. Just keeping this rating an average of my two previous ones until I get a chance to give them another shot in the next month or so. Unsure if the newly hired lady still works there but if you decide to take your cat baby in, make sure it is the older (60s?) lady working on your cat and not the younger (40s?) Lady. Anyhow, will update this post accordingly depending on how my next visit goes. read more
4 years ago
If you are comparing this place to a PetSmart or Petco, then you can expect much better results for dog grooming. I feel unfair for leaving a bad review after years of going here and getting decent services for haircut and bath for my 3yo goldendoodle... However, recently the main owner used to be a guy but now there is an older woman at the counter. She gives me the kind of vibe where I could see why my dog is scared to go here. Granted that my dog gets scared easily, his entire body shivers when he enters the store and he refuses to go in. I must say that my dog loves water and bath at home! (He jumps into the bathtub when it is bath time- a bit unusual but true!) Today as I was discussing the haircut length, the older woman looked at my dog and said - "he has the type of hair that isn't pretty when it grows"... um, what? Also, he was shivering so much in the corner and I saw some treats on the table for customers. I asked the lady if I can take some, she said yes, I fed one to my dog who didn't eat it, and she then says "only dogs with good personality eats it" in the most judging way. I thought it was SO effing rude, but then decided to ignore because they do a decent job with grooming and I admittedly love their shampoo scent... but as I'm leaving, I see the lady put a loop around his neck and drag from afar and my dog coughs from choking. I almost went back to yank my dog back from her hands, but I just told myself, NEVER GOING BACK AGAIN AFTER TODAY. For any type of dog care services, talent and skills are of course important but you want to make sure that the owners truly love dogs and enjoy working with them. I feel saying this but I sense that the new owner just sees this as business and does it for the $$ (not to mention, I go back every 3 months and they raise the price by $10 randomly at times... is inflation doing this to all other places?)- I'm sure grooming a dog is not an easy task (which is why I decide to go to a store) but just don't feel comfortable leaving my dog here anymore. :( Also.. just discovered that the way they trimmed his ear hair.... was so brutal, my dog kept shaking his head and hears... and I thought it was an ear infection but it turns out there are blood clots from his ear hair being pulled too harshly. read more
2 years ago
7 years ago
It is almost impossible to find a cat groomer in the Northern Virginia area. After my last groomer went out of business, I tried Pet Star Salon after viewing their website and seeing that they offered cat grooming. They were able to make a next day appointment, which was incredible given my cat had some really tight matting under her armpits. They require proof of rabies vaccination, so make sure you bring a copy with you to your appointment. The inside of the location is clean and modern looking. The owner checked me in, and took my cat (who is typically incredible anxious) out to examine her and discuss the grooming plan. It was clear that she had worked with cats before, and I swear she had magic hands, because my cat settled down immediately. She explained what she was going to do, how long it would take, and would call me when it was over. The owner actually has certifications in cat grooming, and it totally shows! My cat looked incredible when I picked her up, and was still very calm and relaxed (which NEVER happens when I pick her up from grooming appointments). Her fur is so floofy and soft, and they gave a great sanitary trim. They also shaved her paw pads which I've never seen before and am frankly surprised she allowed them to touch her paws at all. She used to track her liter around that would get stuck in her toe fluff, so we're very excited this will help minimize that. I think their prices are on par with what we've paid before for a full grooming ($90), and I believe it's a little more if you want a lion cut. We will DEFINITELY be going back!! read more
4 years ago
They really came through for me when petsmart cancelled my dog's appointment same day (after canceling twice before). They were able to see her same day and it was a reasonable price too! Highly recommend, I love supporting Korean businesses. read more
8 years ago
The salon called me this morning and said the last time they groomed my pets was in July 2018 which is true. I said I would clarify on the review when the service occurred which is why I am writing this update. I had fully intended to write a review immediately, but a close family member was hospitalized out of state and required my family to manage her care for the next few months. Everything was so busy and hectic I put a lot of things on the backburner. It was not until I went to find a new groomer on Yelp in January 2019 and saw the review of the dog who suffered a cut so severe a vet visit and stitches was required that I realized my dog's injuries was not just bad luck and carelessness but a pattern of abuse. I feel horrible and wish I had made the time to write a review earlier. I feel strongly Pet Star should not get away with hurting pets for profit. I am happy a lot of people have good experiences here. It took a while before we had a bad one, but one is enough and we will not be back. read more
5 years ago
I cannot recommend this place enough. Rarely do I do reviews, but I was so impressed by the pricing, quality, and friendliness of the work that I must. They were so efficient and professional, and I have a 20 pound cat who had matted fur after having fun with some animal-friends. He was in a great mood and everyone was so kind and great. Remarkable service. Very responsive via their email too. read more
3 years ago
6 years ago
They brushed my GSD out so well that I had to go back to previous photos and make sure he wasn't given a hair cut! Makes sense though as he had been shedding a crazy amount the past couple of weeks. This place is quaint but clean and professional. They only allow one pet inside at a time which I like, and they have you remove all collars/harnesses/leash as they bring your pet back with their own leash. I love how they handled him and they also said he did good so I guess we found our go-to groomer read more
10 years ago
Absolutely love this salon. The owner and her staff are so kind and helpful especially to my puppy shih tzu. I was brought here last year when accompanying my boyfriend with his dog. I notice how clean the salon was and friendly the staff was. Most importantly the dog was happy to arrive! Never have I seen a dog so excited to attend his appointment. Well, now that I have a dog. I decided to also give this salon a shot myself. Even tried other locations like petsmart grooming. The results are is what I expected, pet star won me. Don't get me wrong, I had no problem with the other locations. Here some pointers and reasons. Pros -Clean -Cage free unless requested or your dog is not well-behaved -Experienced & certified -Decently priced -My dog looks forward to Pet Star, even walk himself in. -patient Pointers -Make the appointment a week in advance -Ask questions before hand -Make sure to inform any conditions about your pet The reason why it won me over, they do more than what other salons would do. Since shih tzu are one of their most popular clients ( Yorkie and poodles are another) they know exactly how to care for them. They use 2 different shampoo and conditioners for their coat and skin. As for cuts, they explain why some cuts cannot be done, not all shih tzu are the same especially with their coating. So we definitely talked over on finding what is more suitable for my baby. Yes, my baby Ping Ping. Haha My puppy now looks forward to going here and coming out super happy. I recommend to give it a try and to thoroughly go over about your dog. My boyfriend and I never had problems especially his dog. And he's been going there for almost 4 years! read more
2 years ago
2 years ago
5 years ago
I brought my Miniature Poodle to Pet Star Salon today for a much needed cut. Due to surgery and illness it had been over 10 weeks since he had a cut. His previous groomer who always did a fair job, left the other place I used to take him to. Pet Star Salon followed my instructions exactly and he came home looking like the a poodle! No cage drying. I'm more than pleased and I feel like this will be his placed from now on. They answered the phone the first time I called and they scheduled him to come in with only 4 days notice. Their prices were competitive and actually less than the other placed I used to take him to for hit or miss service. I will be driving more than 25 miles to take him there and if they continue doing this kind of work. It will be worth it! read more
4 years ago
2 years ago
10 years ago
My wife and I brought our 6-month old miniature poodle for a haircut and ear cleaning. We were impressed by the professional service of Su and the staff. Based on the dogs that I saw on a Thursday morning, I would guess that at least 33% of their clients are poodles. So if you're looking for an experienced poodle groomer, this is a great place. I can't vouch for other breeds of dogs, but there's really no reason to take your poodle to a PetSmart, when you have the option of a professional groomer that specializes in poodles. We will definitely be coming back as repeat customers. read more
4 years ago
I can't recommend Pet Star Salon highly enough! I've been taking my cat, Max, for a couple of years and haven't looked back or elsewhere since. It's totally worth the drive from DC. We were very sad when Pet Star Salon suspended cat grooming services briefly during Covid as Max was very familiar and comfortable with the groomers and staffs here. The one time I took Max someplace else in NOVA was a horrendous experience that I don't EVER wish on anyone's pet and it took visits to the vet and time for Max to recover. You can imagine my relief and gratitude when Pet Star reopened their cat grooming services. They are extremely professional, clean, attentive to details, and gentle with pets. My cat always comes out looking gorgeous, and smelling fabulous. She is never in distress. When she comes home after her bath and haircut, I'm not kidding - I see her prancing around looking ever more confident, and sometimes looking herself at the mirror for days. Thank you to everyone at Pet Star Salon - you are truly stars when it comes to your profession! read more
6 years ago
I visited Pet Star Salon today for the first time after having read the positive reviews about its services, particularly for cats. I have been so disappointed and frustrated by PetSmart grooming salon's inconsistency and disregard for cat parents when it comes to grooming, and I was beginning to wonder if I was ever going to find another place to get my sweet cat groomed. Thankfully I found Pet Star by a Google search and was able to get feedback about them through both Google and Yelp. I must say that I am extremely pleased with the results and how easy it was to get an appointment and the efficiency of the drop-off and pick-up. My cat is not exactly a super long hair cat but his hair was long enough that it was shedding all over my home and because he is gray it was beginning to look very dull and dusty. I didn't want to hold him as much because I didn't want to get his hair all over my clothes, which cat owners know is very difficult to get rid of. As you can see from the photos, they did exactly what I asked of them which was to just shave him evenly down low as if he were a shorthair cat. He looks fabulous and surprisingly when I picked him up and held him up close to me he smelled great too! They have, as I have been told, three cat groomers there and they have specific days each month that they perform cat grooming services, which makes him very convenient to get appointments. Mr. Nah is the one who groomed my Miles Davis today. Thank you so much Mr. Nah! You did a fabulous job and I will be bringing Miles back to you for all of his grooming needs. Several cat grooming services came up in my Google search and the first one I called was Bark and Bubbles. I called them three times on three different occasions and didn't get an answer. So I decided to call the next one that came up and that was Pet Star. They answered on the first try and I was able to get a next-day appointment. So, honestly I'm glad Bark & Bubbles didn't bother to answer. Miles and I have found our new grooming home! read more
My shih tzu, Izzey, has been coming to Pet Star Salon for full grooming since this business opened ~3 years ago. The groomers have always done a phenomenal job and my girl leaves extra soft and fluffy. This might sound strange but Izzey loves coming here so much that she gets really excited when I park the car out front. When I bring her in and the young lady at the front greets her, Izzey lays flat or rolls over on her back with her tail wagging fast as ever. She isn't scared or doesn't get nervous when we're there. This is how I know the groomers treat her well and they have a positive bond. I moved further away but still make the drive to Pet Star Salon. A year and half ago I got a mini schnauzer and decided I'd take her to a groomer close to where I lived for convenience. They did a great job especially with Pepper being deathly scared of water when I try to bathe her at home (it takes me AND my husband to hold this little 12 pound dog in the tub). One day we returned from a trip, picked up the dogs from the dog sitters, and I wanted them groomed before heading back home. Pet Star was able to accommodate both of my dogs at the same time with the same day request. Plus, they said Pepper did great with no problems! And her haircut looks fantastic. They even gave her a lovely bow tie -see photo. I wouldn't take my dogs anywhere else now. read more
5 years ago
LOVE LOVE LOVE. Went here once, never went back to PetSmart. My dog always comes out smelling really good and looks really cute!! My dog can be very difficult when it comes to nail trims(always is at home) and they have never complained once like PetSmart. Staff is really nice! And they do an amazing job!! read more
6 years ago
8 years ago
Always an amazing experience with Pet Star. My dog Baloo always comes out of there with a great cut, and smelling fantastic for a week. He is a hairy matted swamp dog when he goes in, and comes out a brand new doggo. Highly recommended! read more
9 years ago
Although I don't get my dog [Ginger] groomed as much as I should (maybe 3x annually), when I do, I go to Pet Star Salon. They always do a great job with Ginger even though she is blind and deaf (she's ~14 years old). I really appreciate the patience they have dealing with my difficult dog and make the trip from Fairfax city (with Ginger barking the entire way) each time. They give good estimates and their business is clean and what you would hope for in a pet groomer. They also ask for your input on how you would like your dog's hair to look like (if you go for the haircut option - similar to how a stylist would ask you). They always put a bowtie on your dog after they're done and I think they spray some sort of fragrance(?) on your dog to make them smell better (I don't mind since it's pretty light). You can ask them to brush your dog's teeth while they're at it for a small upcharge. I opt for this option as Ginger absolutely refuses to let me brush her teeth (even when she could see). 5% discount for cash payments - don't forget to tip your dog groomer like you would a waiter! They sure go through a lot more hassle than waiters anyways. Would definitely recommend you give a try :) Pictures of Ginger (since everyone is posting their dogs): https://drive.google.com/open?id=0B8RSjCSZDs6yLThmWktjd3B5Q1E https://drive.google.com/open?id=0B8RSjCSZDs6yaGJ2Y2FKRTFWWGc read more
7 years ago
Thank you Pet Star Salon for MC Hammers Fresh Cut Friday! MC looks like a new feline master ready to take over the world! read more
8 years ago
We love Pet Star Grooming! They listen to what I am looking for and always get it right. The minute we drive up Tidbit can't get out of the car fast enough. She runs in and is so excited. Thank you for taking such good care of my puppy! read more
9 years ago
TERRIBLE EXPERIENCE. if you have a Havanese or other hypoallergenic dog that requires even a bit of work don't come here. I asked for my dog to be trimmed and "to be kept as long as possible" and I picked up a SHAVED dog after $100 and 3 hours. I am LIVID. And she had the audacity to tell me more couldn't be saved. REALLY? LAZINESS! If I wanted a bald dog I'd buy clippers and shave him myself. My god. NEVER RETURNING. Other hypoallergenic dogs, stay away. LAZY GROOMERS read more
6 years ago
Took my Long haired. Turkish Van for the first time there yesterday, told them what to do with hand motions, and ALSO wrote in the comments on the card I was provided what to do with my pet. Close cut around, Tuxedo area, neck, and hind legs. When I picked him him up an hour and a half later they had shaved him completely !! The young gentleman there commenced to tell me, He asked me when I walked in if I wanted a "Lion" cut? I have no idea what a lion cut is so would've never agreed to that and it is Winter!!! WTHexk would I shave my long hair cat... I refused to pay the full $100 price and they did discount it 50% but my cat was traumatized.. poor thing... I wouldn't take my pet there again if it were free of charge... not for a cut... take your chances for a bath maybe he did smell good read more
11 years ago
I went here once with my puppy (that was 3 months old at the time). I did the full package and I really liked how he turned out (: (I'm going today as my 6 month baby is needing some good grooming LOL) Bath: Teddy smelled SOO good for days! I couldn't stop sniffing him LOL Haircut: It was shorter than I had expected (though that was the first time I ever went to a dog groomers). I was shocked at first, though it was cute; BUT I fell in love with the haircut after an hour passed. Ear Cleaning: They took away all of his nasty earwax, took away the hair from the inside of his ear, as well as nicely trimmed all around it Anal Cleaning: His little butthole was extremely clean and they trimmed around his butt nicely. I didn't think it was needed but it is: my dog is a cavachon with more on the bichon frise side, and his poop was get caught on his curly hair. Doing this will prevent that. Nail Trimming: Like I said in the beginning, I did the full package, which included nails. However, I normally cut my dog's nails myself and so when I checked his nails, they didn't touch them. However, I was slightly disappointed because I wanted them to use a dermal and shave it down. And I paid for the full package... but truthfully I didn't care so much. The entire package was $50, but because my dog wasn't behaving so well (as he was only 3months at the time) it was $60, and it took about three hours for them to finish. One small detail I really loved was the fact that when I went to pick him up, they put on a cute red bow tie on Teddy. I couldn't stop laughing because he was so cute. I do recommend this place (: read more
9 years ago
I haven't had much luck with groomers who don't mess up my baby girl's hair by shaving it all off when I ask for a trim or accidentally clip her ears. This place really impressed me and will be going only here from now on! read more
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