I've taken my dog here 4 or 5 times before with great results (thanks to Jen) but this last time he…read morewas butchered by a different groomer who had no business working with dogs in a salon. I was told the other groomers all quit so I guess Jessi was taking it out on the dogs she 'grooming'. We won't be returning to PetSmart on West Main.

Petsmart stuffed my dog in a kennel for two hours while completing other appointments in the…read moregrooming dept. He was so distressed that they had to cancel his appointment. None of their process was explained to me. From 5-7:30 they did nothing but stress out an animal unnecessarily. I will not be returning and ask that you consider whether warehousing animals to increase the amount of grooms in a day is humane.

Don V I have been a customer for quite some time. Late…read moreyesterday I purchased a shrimp and a blue Tang. When I got home I noticed a white spot on the Tang's fin. It was too late to call the store. This morning the tang was dead. I went back to the store explained to the manager{?} that the fish had a white spot on the fin which suggested that the fish was sick and died in less than 12hrs. I asked for a refund and she told there was no refund on saltwater fish. My point, however, is that the policy needs to be a little flexible in certain circumstances such a a fish dying in less than 12 hrs. I believe that I should of gotten a full refund or store credit. The manager would not agree to any reimbursement what so ever. That's gggreat customer service. Wont shop in that store anymore.

Andrea yesterday was super helpful and made my experience of bringing home Simon a fantastic one…read more She is very knowledgeable and passionate about reptiles and I could tell she truly cares. The nice gentleman and lady at the cash register were also very helpful and made the checkout and loading process smooth. (I wish I remembered their names) Please consider hiring more workers. I saw the staff get bombarded all at once but they all handled it perfectly. Which is the only reason it's not five stars. Best Petco I've seen!

I'm always greeted when I come in. The young man who helped me was great. He helped me find what…read moreI needed and carried it out to my car. Always try to buy local.

Pet Supply Plus consistently has the best service, they have fun promotions and good prices. They…read morealso are very well stocked. The only improvement might be adding a dressing room so clothes can be tried on in private. My Winnie the wenier dog was so embarrassed trying on clothes in the store right in front of other dogs male dogs. Otherwise we love shopping at pet supply Plus they are so fun and helpful great prices clean store unless I've been in it no kidding just kidding. Thank you

Cute shop. Nice, but not huge selection. A locally owned boutique style shop not a full-service pet…read moresupply store like Chowhound. So-so selection-- they don't have all sizes of some collars and dog rain gear. Main reason for three stars: They don't do refunds, only merchandise credits. Raincoat I bought for my dog had to be returned because it didn't fit. I don't recall if salesperson told me at time of purchase about their return policy.

The owner was so helpful! He went above and beyond to help us with a small kennel to keep our…read morelittle mutt from destroying our camper while traveling. The shop is so cute! It is full of fun and fabulous toys, treats, quality food and pet supplies! Treat your furry pal to something special! Kalamazoo is so cute! I wish we had time to hang out longer!

We have been customers of Barks for several years. As a matter of fact, our Schnauzer Terry chose…read moreour family when we were picking up our late Border Collie/Golden Retriever from a Barks grooming treat. That was over 10 years ago. Yes, Deb provides a great service to the canine community with Foster care. It is a wonderful convenience to have a reliable local boutique style pet shop and pet grooming facility right in the neighborhood. The best part is Deb also carries a unique selection of premium pet food for our discerning four leggeds. She took the time and made the effort to order samples of a newer food for one of our pets who had gastric challenges, plus made many recommendations as we tried different food options. The store is always clean, well organised and with plenty of special and unique treats and goodies to bestow upon your lovely pets. The staff is cordial, friendly and attentive. I absolutely love the report cards from the groomers, who truly listen to what I request at each grooming. The dogs are always eager to visit the store and eagerly head to the grooming room with no fuss. Head on over to check out a local neighborhood favourite and, should you forget your mask or need a spare one, pick up one in the store along with some toys and treats for your pets and, be sure to schedule a future grooming appointment. Every pet surely deserves the special Barks 5th Avenue TLC. The Clarks

Cute small business with all the goods you could need for a cat or dog. Some items could probably…read morebe found elsewhere at a lower cost but that's the toss up of choosing to support small businesses! Staff is very friendly and willing to help without being overbearing. You can bring your fur baby with you to shop around which is always such a joy to expose them to life outside of the house in a safe and welcoming environment. They also offer grooming services (I have not used them so I can't speak further on any details regarding that) !

Great for pet products, but a little pricey. Like any other Chain stores some things cheap, others…read morenot so much. Friendly staff; besides maybe the intrusive questions for buying fish.

Curbside. Always an amazing experience. Fully enjoyed my curbside delivery guy. He's always in a…read moregreat mood!!

Kind, accommodating and helpful They treat you and your dogs…read moreas you are family Plus Kelsey the groomer is the best in the area

This place is amazing and the BEST. My pup Vega has been displaced from her home due to flood and…read morereconstruction work and we've been forced to be out of our normal routine and her nails were out of control. Kelsi and Amber got her in right away and got her all fixed up and so easy and so fast. Kelsi is the absolute best we've found in 15 years of needing nail trims! These girls deserve all the support and business! LOVE.

These folks are absolutely the best. Monique makes my boy beautiful and he loves her. Also loves…read morethe baked treats we bring home. These folks take serving the customer to a whole new level. Best I've ever found.

As a pet parent, I was very happy to discover Bone Appetit Bakery - and just down the road from my…read moreplace! While they sell dog and cat toys and accessories, the biggest draw, of course, are the fresh baked pet goodies! I have a pug named Arthur and every year, we take him in on his birthday to pick out special treats for him. For other occasions, too, sometimes. Also, for Christmas this past year, I went in and bought treats for all the dogs in the family - they all approved, haha. There is a wide variety of treats - all very cutely decorated. We've bought squirrels and nuts and puppies and ice cream cones and I also bought a 'Corgi Cannoli' for my friend's dog - who is a Corgi mix. ;-P They also offer some grooming services. We have taken Artie in for nail trimmings in between his grooming appointments - a cheap and convenient service. And since it's a pet-centric store, bring your furry kid in with you when you visit! :-D

We had a beautiful experience here! The staff are super friendly and kind. They have beautiful,…read morewell cared for animals on site - so it can get a little noisy. Their application process was simple, though with really great questions to do their best to make successful matches. The pup we adopted stayed there a little longer due to her medication needs and our older dogs at home. We were able to go visit her for a few hours on a day before we were able to bring her home later that week. The staff were wonderful during our 'meet and greet' and definitely loved meeting our older pups! We went through great information about vet care, spay/neuter and more and they provide awesome supports for bringing home a young pup - even sending us out with puppy food. Wonderful experience!

The staff were very helpful, the facilities were clean, the animals seemed well cared for. The…read morekitten I adopted is extremely friendly, and is the sweetest little trouble maker. The problem is that, after getting her home we discovered she was still infested with tape worms. We had to get her to a vet a.s.a.p and have her de wormed .. again .. apparently. This animal should have never been put up for adoption in her condition. We paid quite a bit of money for a kitten we thought was thoroughly treated. It cost me even more money .. this facility was going to issue a partial refund for the unnecessary expense and aggravation, but NEVER followed through on it.