A while back I got a dog for the first time in my life and went here to get food and toys for him. I explained to the guy working here (I believe it was the owner) how I was a clueless, first-time dog owner and that I had just gotten Bonsai the day before, and asked for advice about what kind of food to get. He inquired about the breed, age and weight of Bonsai and made a couple recommendations. So far, so good. I bought some toys, enough dry and wet food for about a month and was on my way.
Unfortunately, Bonsai wasn't a fan of the food we bought him. We got him to nearly finish it with extreme reluctance on his part each time we fed him, but after a couple days it was apparent we had to try a different brand. We ended up buying food from elsewhere and Bonsai inhaled it. Problem solved!
I don't fault Beowoof for having or selling me food that my dog didn't like, but I sure as hell do for what happened next.
5 or 6 days after initially buying the food from Beowoof, I went back to return the unopened cans of wet food (I had no expectations of returning an opened bag of dry food). The same gentleman who sold me the food was there (again, pretty sure he's the owner). I explained what happened, showed him the receipt and asked for a refund. He said they don't do returns on food, even unopened cans. I asked why not, and he said "I can't take it back because for all I know it's been subjected to the elements, such as in a hot car in the sun." I pointed out that, per the receipt, it had been less than a week since I bought it, and assured him that it was in a kitchen cupboard the whole time (never mind that this was during a period when it didn't exceed 60 degrees). He even said that he remembered me, but still said he couldn't sell it "in good conscience." He then said that if I wish, I could *give* it back to him and he would donate it.
Where was this "good conscience" of his when he sold me a month's supply of food, knowing at the time that I was completely new at this, that there was a possibility my dog wouldn't like the food, and knowing, all the while, that he had a "no return" policy (for which there was, and currently is, no sign anywhere in the store)? And if he was so concerned about the possibility of the food no longer being any good, why would his good conscience allow any dog to eat it after it had been donated?
I wanted to make sure Bonsai ate well so I opted for what the guy said was the best (which happened to be the most expensive, of course). All in total it was almost $40 worth of wet food that I had to take a loss on (I ended up donating it, but not through this guy). In hindsight, I shouldn't have purchased so much without knowing whether Bonsai would eat it, but as a first-time dog owner I hadn't considered that possibility. Being in the business he's in, this guy was absolutely aware of that possibility. Had he not been a douche about refusing to accept perfectly good food, or at the very least simply advised me to just get a couple day's worth when I was buying it, this review would never have been written. read more