Giving it three stars because of its convenient spot and some nice employees, but I have had a few negative interactions with two different condescending/judgmental, know-it-all employees.
The first time I came in to purchase a bag of dog food and the brand was royal canin. I thought it was an ok brand - not the healthiest but not the worst. I couldn't see it on the shelf so I asked if they had it. The lady said, "no we haven't carried it ever since they started adding fillers and artificial dyes back into their food a few years ago," with a tone of judgment in her voice. Ooookay....left the store after that.
The second time was when I came in looking for some eye wipes to clean up the white fur under my dogs eye. He has an issue with tear stains in only one of his eyes, which we have researched, spoken with our vet about, and are implementing several things that hopefully fix it. I was looking for some wipes to help clean him up in the mean time, while our food and water change hopefully help him internally. I said I was looking for wipes for tear stains. The lady said shortly, "well wipes won't help. It's about his food." Trying to be nice and not argumentative, I said I understood but we were also trying some other things, like changing to filtered water, flushing his eyes, etc. She said again that it was just about the food. I was like, "that's great, I'll go find the wipes."
The third time was when I was in after my dog was neutered. He had to take a couple of pills he couldn't chew, so I asked if they had any jars of cheese or peanut butter. (It's easy to disguise the pill in them and they will lick it and swallow it whole.) the lady said she was out of stock of the peanut butter, but you shouldn't give your dogs cheese. I didn't respond at all to the cheese comment, but I was very confused/surprised on what data that was backed by, because the veterinary clinic we go to uses cheese, and the three different puppy training organizations we took him to in the Seattle area all encourage using cheese as a high reward treat.
It very well could be that we are doing all of these things wrong, and I definitely will change them for my puppy's sake (as we clearly did by changing his food later), but it's a little off-putting when you go to a store asking for help, and the people working there decide to give you advice on things you didn't ask for and unwelcome judgment that is abrasive and unwarranted. read more