Excellent service and product knowledge... extremely helpful and kind staff. Clean and well lit establishment. We are fortunate to have such a nice business in our community. read more

For years have always been very welcoming I've never entered the building without somebody saying hello very helpful staff

We love their self-service dog washing stations! Towels, apron, waterproof collars, soap, warm water, a gentle dryer, and towels are all provided for you. It makes the task of washing your pet so much easier! read more

Very knowledgeable and helpful every time I go in there. Only bad thing is sometimes the water is cold in the pet wash but it's always clean read more

JACK IS THE BEST ‼‼. He's the manger at this Per Food Express location- & everyone can tell he is very knowledgeable and gives honest advice for the well being of your pet. He has been giving me advice on how to care for my doggie since I got her back in May of 2023 :)!!! The staff here in general is super cool :). I love that they have good quality dog food here and they have sales and the constant.... "4 for the price of 3" deal. read more

Pet Food Express - My doggie :}. - Pet Stores Near Me - Pacifica, California

Today (5/14/25) I came in with my newly adopted senior teacup (4.1#s) Chihuahua, Bear. Bear is my 3rd dog but 1st tiny dog. He needed a bath, harness, treatment for hot spots and a jacket. Dawn and another woman were extremely helpful with assisting with recommendations. Stellar service. We will be back at the end of the month when we will be in the area again. read more

Tallis was very knowledgeable and very helpful. We told her what we needed and she explained everything in layman terms. Tallis mentioned there's puppy training so we can't wait for Jax to get all his shots. Thanks Tallis! read more

Love this Pet Food Express! The entire staff is so friendly, knowledgeable, and anxious to help. My puppy loves visiting because of all the attention she gets from the staff! The store is clean, organized, and well stocked. I have been to many Pet Food Express locations, and the Pacifica store is by far the best! read more

Associates are very helpful and friendly. They are knowledgeable and can help you find the right product for your pet. I love the pet wash too. read more

We literally live just around the corner about three blocks away in Linda Mar and we couldn't be more than happy and thankful to have this Pet Food Express location (plus their wonderful staff) so close by. As local Pacificans, we've been buying our dog food here ever since our little golden retriever Jax was a puppy and ONE of the many (positive) things that has always been consistent through the years is the great customer service! Most recently I want to note an interaction that is worth this review. I'd love to recognize Dawn, one of the managers, who went above and beyond to ensure I was retained as a happy loyal customer. Prior to Thanksgiving I called to inquire about the Black Friday pet wash token sale, and the associate who I spoke with on the phone had unfortunately given me wrong information stating that the sale went until Monday 11/28. When I spoke with Dawn on Monday 11/28 she had informed me that the sale had actually ended on Sunday but due to the miscommunication I received, she would make an exception to go ahead and honor this one time for me. She did so without hesitation and moreover with a lens of empathy. Thank you Dawn for your understanding and making a situation right and whole for the customer after employee error. When I went into the store that evening, I also bought 4x bags of 28 pound TOTW dog food, and Teyhla (really cool name by the way) was more than happy to help me load my cart and also load my car out in the parking lot. This holiday season I am grateful to have this Pet Food Express in our local shopping center to make meeting all of our doggie's needs easy! I have to also say these days it's pretty damn rare to find retail staff members who are genuinely kind and prioritize the customer experience. At first, I thought it's pretty odd to write a Yelp review for a pet food store but I appreciate them so much I don't mind taking time to submit the positive feedback here! Hopefully it reinforces the positive behavior and continued amazing service! PS - we love the dog wash station, here's a picture of Jax loving life!! read more

Pet Food Express - Spa day! - Pet Stores Near Me - Pacifica, California

Great experience with updated my dog's vaccines and help in choosing a raw food while traveling. Friendly staff and easy to find.

First time using the self wash station and I have to say for $13 ($18 with a $5 off coupon for first wash!) it was worth every penny and more. I have a 54 lb staffy so giving him a bath at home is a nightmare. Factor in his recent TPLO surgery and well... yeah lol This is what the $ paid for 1) 25 mins at the wash/dry station 2) unlimited towels 3) free shampoo 4) plastic collar (s) 5) restraints to hold dog at wash area and dry area Staff was friendly too! Safe to say we'll be back! read more

Pet Food Express - me and Roscoe - Pet Stores Near Me - Pacifica, California

Thank you to all the attentive, friendly and knowledgeable staff at this Pet Food Express!!! Especially through these tough times! I loved how the staff who I talked to so far (sorry, forgot ya'll names) told me their tricks bout having a dog vs. just selling what's in the market today. Ya'll made me feel welcome here～ Hope to keep striving!!! Cheers :) read more

THE BEST PET FOOD EXPRESS EVER!!! I love this location everyone greets my kid and I with a warm welcome. I come here at least once a month and the dog food I buy is almost always in stock and if it isn't a sales associate is always available to help me find it in the back or recommend an alternative. I always have a great experience here. :) read more

I want to thank Christina at pet food express for saving the day. I needed to get a birthday gift for a co-worker who has everything, including two dogs. Christina suggested a gift card, so the owner could pick out what she wants and needs. That might be hard with a store that has the best of everything. Saved the day thanks! read more

Pet Food Express - Thanks for your help Christina - Pet Stores Near Me - Pacifica, California

Dog people are the best. This particular Pet Food Express is fairly new and opened several months ago in Linda Mar Shopping Center. We happened to take advantage of the FREE pet wash coupon and we were impressed. Regular price for the pet wash is $15 and you can purchase 4 at $11.25 each which gives you a saving of $15; totally worth it. The session is 25 minutes long with options for a pre-wash, shampoo, conditioner and blow dry. They have free treats available for a little encouragement for the stubborn ones. Extra towels are available upon request. If you've been to one of their stores, the layout of the store is pretty much similar to every Pet Food Express, but this store in particular has got the best staff I've ever encountered. Every single one I've met who assisted us were genuinely caring, friendly, attentive and loving towards your four-legged family members. The people that work here genuinely loves dogs in all shapes and sizes and they give everyone the extra attention, and they seem to enjoy working here. They're not faking this and it shows with their smile and interaction. There's a couple of PFE stores that's closer to us, but I wouldn't mind driving here because of the wonderful staff. It's also a great location near the beaches along the coast and I would highly recommend giving your four-legged loved ones a bath here after a day's worth of outdoor activities before headed home. read more

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The staff in this Linda Mar store are especially helpful and informative, especially the assistant manager Tallis who is the very manifestation of wonderful customer service. read more

In April I needed to buy a birthday gift for a friend who has everything. I know she has a dog and goes to Pet Food Express on her way to home Half Moon Bay. I thought I would stop by to see if I cold find a gift. Christina gave me a warm greeting and asked if she could help. I said yes and what would she suggest for gift. She suggested a gift card, so the owner my friend could get exactly what she wants and needs. Since different dog have different diets and likes. So she rang me up. I was very happy. I know I couldn't go wrong since all my other friends shop and use the pet washing stations at Pet Food Express. It was so clean and organized they seem to have everything including advice, which hard to find at other stores, where you can't even find help or they are just too busy. My friend was very delighted and I was very happy. Pet Food Express is a very friendly place. read more

Pet Food Express - It is great to find help at Pet Food Express. And people who love animals. - Pet Stores Near Me - Pacifica, California

We love our local Pet Food Express! We adopted our dog during COVID and it's been so helpful to be able to place orders for her food and treats online and pick them up the same day. The people who work there are polite and helpful, and sometimes they add in extra samples of things in our pick up bag to try at home. Everyone and their mother orders from Chewy now, but we prefer to support a local business that does great work with animal rescue groups and be able to get our food same-day rather than waiting for it to be shipped. read more

The staff here is always incredibly helpful AND knowledgeable. Pricing is on the higher side with their high-end brands. They do have a doggie wash area but that has become expensive at $18!!! I think it would only be worth it if you have a very hairy dog, a big dog or a combo of the 2. read more

First time me & my dog Johnny going into this Pet Food Express in Pacifica and the staff were very welcoming and educational. Johnny was able to go home with two samples from JustFoodForDogs. The frozen and regular one. We left pretty pleased. Will be coming back again ! read more

Pet Food Express - My Standard Rat Terrier Johnny loved this and hes such a picky eater. Hes currently eating Acana Duck & Pear Formula. - Pet Stores Near Me - Pacifica, California

I've been here a handful of times since Pet Food Express has opened and each time I come I'm pleasantly surprised by the level of service (like I forgot it was great every time before or something). Although their entire team has been awesome the only name that comes to mind is Winston. Winston was friendly, personable, and attentive which makes for a great shopping experience. Their food selection is top shelf so expect to pay a little more but I don't mind going broke over my fur babies. Highly recommend these guys! read more

I absolutely highly recommend this store to anyone who needs quality pet products at a great value. I used to shop at the big stores for my dogs who have a dietary allergy and need special food but after my past few lack luster experiences at these stores I started shopping at Pet Food Express and now I won't shop anywhere else. The difference with the customer service was noticeable immediately. I often have questions about the food ingredients and find it almost impossible to find anyone at the larger stores to help me, this was not the case at Pet Food Express. Everyone is so helpful, especially Christina who has helped me most lately. Christina was so kind and patient with me, she really took the time to listen to my concerns and answered all my questions. Christina had some great suggestions for different products I could offer my dogs that would be in compliance with their food allergies, something that had never been offered to me at other stores. The store is always sparkling clean and seem to have new items each time I go in. I do not generally write reviews but this store and their employees are so great that I felt I had to let other pet parents know, this store is an absolute gem. read more

Pet Food Express - Pet Stores Near Me - Pacifica, California

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I have three Pomeranians which receive ''Bathing Service'' whenever I'm at the store. I can bring all three of them even when I have a reduced coupon at $5.00. The staff is great, the store has a little of everything yet mostly a variety of food for all pets. The store has contests for Halloween costumes, Santa Photos as well. The VIP Service comes in every Saturday for your dogs certain needs, ie.. Rabies shot, nail cutting, teeth cleaning etc. This has been a great place to come down to try socializing my dogs as well. read more

It's always a pleasure when we visit Pet Food Express! The staff are knowledgeable, professional, friendly, loving, genuinely care about your pets and they take the time to play with your furry friend! Here you see Dawn, taking Kirrä Mahal for a joy ride and giving her some extra love! Kirrä must be thinking, what is happening with these humans, they laugh too much and they're out of control, lol ... Hang in there Kirrä, were just loving you! My favorite location to shop at. Thank you to all the staff for always making our visit a positive outcome! read more

Pet Food Express - Dawn taking Kirrä Mahal for a joy ride and giving her some TLC ... Just some good'o fun - Pet Stores Near Me - Pacifica, California

Awesome self serve dog washing, and very helpful staff! Great way to wash two dirty bulldogs. read more

Pet Food Express - Hammie and Coco post-bath - Pet Stores Near Me - Pacifica, California

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Tallis is a very kind and warm individual who is willing to help! Knowledgeable on products and takes her time explaining what they are useful for. She is a great team member to Pet Food Express company :) Sassy and I thank her very much for all the goodies she recommended. read more

I used to like this place, but not anymore! Every time I go in there, there are about six kids harassing me trying to get me to buy their most expensive stuff. I have been going there for years and most recently is when this has become a much bigger problem. I like to run in and out when I go in there, but this constant harassment has made it impossible. The customer service is absolutely ridiculous; if I choose not to grab one of the brands that they try to sell me, then the offers begin, i.e., oh you can get two for one, etc. these offers didn't exist before then. What is up you guys? Learn how to leave the customer alone please! read more

Absolutely love the people working here. Very friendly and accommodating. ( thanks again for the 8:05 pm purchase;) I feel like this chain really does a great job keeping quality items stocked and even more importantly they keep the junk out. read more

**UPDATE to my review. Our appreciation of Pet Food Express grows. The night before the World Dog Surfing Championships in Pacifica, Dawn from Pet Food Express organized a Pre-Pawty for the surf dogs, their people, and the Pet Food Express customers. My daughter and I met the most adorable group of pups and people - and discovered Pedro Point Brewery located in our part of town. We attended the surfing event the following day and had an incredible experience. Part of the fun was visiting the Pet Food Express tent that was set up on the beach. This business continues to bring so much joy into our lives. We really appreciate that Daniel got things off to such a great start that we became loyal customers on our first visit! My daughter just adopted a gorgeous rescue cat named Moya from Ella's CatHouse & Catnip Bar in Napa. With the adoption papers, we got a 20% off discount coupon to use at Pet Food Express. We found a store conveniently located in the Linda Mar Shopping Center. On our first visit, Daniel greeted us and spent a lot of time helping us find the best litter box & litter, bed, toys, food, and other items to get us ready for Moya's arrival. Since the litter box is in a small storage area connected to my daughter's bedroom, he recommended a Litter Genie and Dawn was very helpful in showing me how it works. We love the odor and mess control of the Litter Genie and highly recommend it for those dealing with cat litter. On our second visit, Dawn helped us find the perfect pair of scratching towers for our new queen. We look forward to stopping in Pet Food Express whenever we need food, litter, or other quality pet products for our new family member. We adopted Moya, but Pet Food Express adopted us! read more

Pet Food Express - With our 20% off adoption discount coupon, everything in this photo was less than $150! - Pet Stores Near Me - Pacifica, California

I have been here several times now and every time, the staff is so friendly and helpful! They seem like they are all happy to be working here- (a rare occurrence these days). I was given great, detailed advice from a young man concerning dry food options for my cat. AND, they have a buy 3 get 1 free deal! It's good on multi flavors too. I used to drive over the hill to buy my cat food- don't need to anymore! read more

The staff is always super helpful and the store is always super organized. I love their wash stations as well. The bathtubs are a great height. They keep the wash area super clean too. read more

This is just ugly as a bag to give to people buying your products. I mean c'mon where's the branding! Where's the "thank you for shopping with us! Come again!" This just spells out lackluster of all that. I say "hell naw!" To this bag! read more

Pet Food Express - The bag - Pet Stores Near Me - Pacifica, California

Love your wonderful staff. Appreciate easy return ans a great selection of products for all our pets: 3 cats, rabbit, geckos and a frog

Excellent, excellent neighborhood pet store! They have adoption events almost every weekend and they have high quality pet products! They are also a local store founded by a two pet loving San Franciscan friends. It feels good to support small, local businesses! I just adopted my dog about a month ago and I have been here several times for supplies. The staff is super, duper, uber friendly and they already recognize me! I have always had all my questions answered in knowledgable ways and not only that but did I mention they are friendly!?!?! It is wonderful. I love coming here. P.S. They have a DIY grooming section in the back where you can give your dog a bath, and they have high quality Veterinarians on site on the weekend for quick questions and advice. I love this place. It's my new neighborhood stop. And yes, you'll pay a bit higher prices, but for me it is worth supporting our local businesses. :) read more

Horrible service. Cashier told me to wait to purchase items which was fine. Couple minutes pass by and I'm just standing there with no explanation whatsoever and all she was doing was putting bags in a cardboard box... which probably wasn't even important. Don't know what kind of business model they have for customer service. Don't know any business that would make a customer wait for checkout without communicating... read more

I love this pet food express, they keep the store well stocked and clean. The staff is always very friendly and you always see the same faces behind the cash register which is nice. I dont shop here for my cats however because the food prices can be quite expensive sometimes, but this is the only place we shop for our bird food at! Thier parakeet food is by far the best price out of any store i have been to. read more

They are the best! The staff are so professional and helpful. Everything is so organized and clean. Huge selection of toys and bones. It was a blessing to have them open during Covid too.. read more

OMG, I could not imagine a more enjoyable shopping experience. I've been shopping here for my cats for many years and have always been greeted by staff with kindness and a genuine desire to help. I recently adopted a rescue dog Loretta, and had such a pleasant experience with all the staff! They teamed up and gave me great advice, product recommendations, and spent a little time loving on our new girl. It is clear that this company knows who to treat their employees because they are all wonderful. In a time when genuine customer service is extremely rare this place seems to have figured out the secret. Could not recommend the Linda Mar store and staff more! read more

We have a beautiful, funny, cuddly 8mos domestic short hair, black kitty named Binx! Yes, like Hocus Pocus but, Binx is a girl, Thackerella Binx...like Thackeray Binx, get It?...no?....just me? We always talked about how we wanted Binx to have the best of the best, especially when it comes to food. Contrary to popular belief, we are her humans and she is our fur child. When we took her to her dr, they pushed science diet on us. Being silly, gullible (when it comes to being first time fur parents), we went with it. We fed Binx science diet BS. It was when we took her to her groomer, we were told that her coat isn't as shiny or vibrant as black cats could be. We went over Binx' diet and in that moment I felt like the worst person in the world. How could I sit there and read labels for myself and my husband and not for Binx. After I did some crying (so shame), we went to a local high end store where we live and we stocked Binx up on the good food! Before we flew into town, I looked up which pet stores carried her food. To my surprise, this location carries all three brands that Binx eats! -Fromm -Tiki Cat -Weruva/B.F.F SCOOOOOOORE! Dawn is the best! She helped us out the two times we stepped in to drop dough on this bubbly, fun loving, hilarious, baby kitty. She's super friendly and was able to answer all of our questions. I love this location and I'm so happy its right around the corner from my house. read more