Great assortment of quality items, friendly and helpful staff! we enjoy shopping there. We also…read morelove supporting local businesses and encourage others to do the same.

Great service and interesting items! Appears family owned and operated. Very nice experience.read more

Very knowledgeable, helpful and honest exotic pet shop. I get all my cichlids from them. I love…read morethis place!!!

Datzcichlids & Reptiles is by far the best place to go for all types of fish, and without a doubt…read morethey have the best cichlids. I built a tank for my son and got it ready to put some nice fish in it and the staff at Datzcichlid's was beyond impressive with their variety of fish, and helpfulness with picking out the right species for our specific tank. Their customer service couldn't be better and they the condition of the facility is far better than anywhere else I have looked at. There is no reason to buy cichlids anywhere else in Illinois. Very reasonably priced, amazing selection and incredibly great customer service.

Afriendly knowledgable staff helped me to find what I was looking for, and I learned somethi g,…read moresome good deals as well, I git what I needed, better quality than expected!

Took the dog to the beauty salon. The dog is a good dog with people but can be a lil anxious…read morearound other dogs. She they got her and did all the nice spa stuff. But she had an issue getting her nails trimmed. They did the best they good and advise is in a call that they were not able to get the last paw. They were so kind and nice to her and us I would go back again

Have taken my dog here twice. Both times we were walk ins. He got taken right back and I…read morewatched him get taken care of. Staff seems to love animals and are very friendly. Reasonably priced and fast service. Happy hour is 2-5 and is $5 off

I walked in and immediately the friendly employees helped me find a good deal on the product I…read moreneeded today. In and out in 5 minutes!

I have had salt water reef tanks for 22 years. These guys know their stuff. They know what is…read moresupposed to happen they know how to find and fix issues. They can design new systems or help u tweak yours. They are Also experts in birds - of many different types. They even pet sit birds. How cool is that? They don't waste YOUR MONEY making their store pretty. They take care of business. Oh, and ps. THESE GUYS ARE HONEST..FOR REAL!! True integrity !

The birds are extremely stressed out, not enough room at the minimum!! they have a HUGE parrot in a…read moreTINY cage. Koi "tank" is literally a kid pool with a MOP HEAD in it. the tortoises have absolutely NO enrichment or space either they looked so sad. the rabbits looked sick and had NO room. the people that work there are nice but they need to do BETTER. these are animals you need to provide for, you cannot call yourself a pet store and your animals in YOUR care are suffering. someone shut this place down.

If you are looking for excellent food for your dog or cat and you want expert advice, this is the…read moreplace for you. Jody Page has vast knowledge of what is good for your pet and what isn't. If you are having a problem with your pet this is the place to go for advice. Two locations Lake Zurich (larger store) Island Lake.

Love this store! Very friendly and you can earn reward dollars on your purchases. I saved $10 on…read moremy last order and did not even know I earned points!

Please donate to this business they do a lot of wonderful work with animals Then make sure there is…read morefood for little fuzzballs

I love this place and am so glad I found it! Why go to Petsmart or Petco when they don't even tell…read moreyou what food is actually good for your dog? My boyfriend and I just recently started going here to get a specialized food for one of our dogs that Angels with Tails only sold. We were pleasantly surprised just during our first visit. A sweet lady, who owns both the pet store and resale shop beside it, is very knowledgeable about what your dogs should and shouldn't be eating based on their size, breed, and specialties. To test her, I suggested that we needed Canidae for our dog who has a sensitive stomach, which is the furthest thing you should be feeding your dog with that problem. Straight away, she told me not to get that and to get Nutrisca (which is why we were there). She explained why we should be feeding our dog Nutrisca and not Canidae, which no other pet store owner/worker had felt the need to explain. After showing up where we could find our dog food, she suggested a few treats/bones for our dogs to chew on. A great saleswoman and also, again, very knowledgeable about pets. Now we always go here to get our pet needs. :) I would highly recommend this place!

Bought a mini bernedoodle from here and I am very happy. Puppy is amazing seems nice and healthy…read moreand the owner was really nice would definitely recommend for anyone looking for a great pup

I adopted a Cockapoo from them and I am more than pleased!! She provided vaccine records, a bag of…read moregoodies, food and more to help with my new pup!!! I will recommend her to others.

Very professional! Linda is great! She treats my 2 dogs as if they were her own! Also does an…read moreamazing job!

From the owner: Dog Grooming & Pet Supplies. We also offer Reiki treatments for pets and people and Reflexology…read moretreatments for people. and sell young-living essential oil;

Have only been to this location once…read more They have everything well stocked and organized. Given all the shortages of supplies nowadays, i am surprised at how well they were able to fill their shelves. They carry many brands and many varieties of pet supplies beyond what the supermarket or box store carries. I saw workers helping people out on the floor. Cashier was friendly Overall, it was a pleasant experience and I got everything I needed for our 3 cats. Prices were generally within about 10% of cutthroat online competitors, which makes this a decent option for value shoppers.

I had a very disappointing experience at Pet Supplies Plus in Wauconda…read more I purchased a play cable that ultimately did not meet my needs. I opened the package and began assembling it, only to realize it was not the correct product for what I needed. I returned to the store shortly afterward to return the item, expecting a standard refund. To my surprise, I was informed that I would not receive a full refund because the package had been opened. At no point during the purchase process was I advised of this policy, nor was it clearly communicated on the packaging or receipt. Had I known that opening the package would result in a reduced refund, I would have made a different purchasing decision. The employee processing my return stated that the store is franchise-owned and that there was nothing he could do regarding the situation. While he was polite, the lack of flexibility and customer-focused resolution was frustrating. What made the experience even more disappointing was that I was prepared to purchase several additional items during that visit--items totaling considerably more than the approximately $17 that was withheld from my refund. Instead, I left the store without purchasing anything. Based on this experience, I will not be shopping at this location again and would not recommend it to others. Customer service and transparent policies matter. For those in the area, I have had a much better experience at Petco in McHenry, where I felt valued as a customer and was treated fairly. Hopefully management will review its return policies and improve communication with customers to avoid similar situations in the future.