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    Pet Bath USA

    3.0 (66 reviews)

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    The back door is where the dogs are
    Amanda H.

    Not the best place! I called & asked for an appointment. On the website it says to call on certain days/times to get it faster. I called & she said to come in right away. Thought that was a little strange but I went with it! My boyfriend went to take our dog & when he arrived, he said the place smelled awful. As if they haven't cleaned their carpet since they first opened. There was a guy grooming a dog when he went in & he saw that the dog was being a little resistant & the guy grooming had no patience! You could hear him make noises and slightly tugging on the dog. The older lady went to go show him our dog & he wasn't interested. She then told him his name was Turbo & he immediately said "dogs who have names like that usually live up to it. Put him away" how rude? This dog is like my kid so you're going to say a smart ass comment like that about my kid? Not having it. The groomer should watch his mouth & not be so aggressive with the dogs. Especially since we were new customers! Bad first impression. If I was there to drop him off, I would've walked out with my dog after a comment like that & his attitude. We dropped him off around 12 & picked up him around 4. 12-4 & he still smelled like a dog! That long ass time & $50 just for him to still smell? No tip and no thanks! I didn't read the reviews when I first took him but I should've. We got lucky with our Frenchie meaning, nothing bad happened to him. If your dog is restless it's because of the vibes they're getting from the place and staff! Take them somewhere else where it's more updated, friendly & inviting for the both of you. Please !

    *** PSA: DO NOT bring your long haired dog here unless you're okay with them being shaved!!! I wish I had a better experience here but that was not the case. They are not educated in how to groom different breeds or different types of coats. I brought Blue in requesting a bath, and trim with scissors for her coat and a sanitation trim for her butt hairs (very common in aussies). The groomer made me believe she understood what I was requesting and didn't ask any questions. 3 hours later when I picked up Blue and already payed for the service, I found her shaved on the top and no sanitation trim given (her butt hairs were a couple inches longer that her body). After my shock of seeing Blue this way; I voiced that I wasn't happy with the results and ultimately very confused. Aussie owners know the breed should not be shaved (unless matting, etc.) and I thought the groomers know this basic fact as well. When discussing my concerns of the shaved coat potentially ruining her fur, as well as the common sense of it being cold in the winter; her response was "we are not show groomers". That was an obvious fact here, but additionally voicing how they didn't know how to groom Australian Shepard after the service and them still going through the motions of taking her in making me believe they were capable of taking care of my dog, was BEYOND UNPROFESSIONAL. SO PLEASE BEWARE THESE GROOMERS ARE VERY UNEDUCATED IN HOW TO CARE FOR DUAL COAT BREEDS and they are aware of this fact. Long story short, they did offer to fix her sanitation trim, but after awkwardly standing there for a few minutes with no action to actively fix the obviously uneven cut; we decided to leave. There was not any good customer service, no discount/money back offered, no apology, nothing of that matter. Just a very poorly shaved dog in the middle of a rainy winter. The first picture is an example of what I requested, the other pictures are what I got.

    Einstein waiting for his bath.
    Annie Z.

    This is my second time coming here and I've had a pleasant experience each time. The location is clean, I had access to the bath, towels, shampoo and dryer with no issue. No time limit and plenty of warm water to make my dogs bath enjoyable for him. I paid $17 for the self service and feel that the pricing is fair. Good place to come give your furbabies a bath.

    They shaved his back and left clipper gouges and sores.

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    19 days ago

    Been going here for 10 years and never been disappointed. Sharon always does a great job running the place.

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    4 years ago

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    3 years ago

    I could not leave my dog there after the male groomer was scolding a very compliant dog.

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    5 years ago

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    5 years ago

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    7 years ago

    Deceiving at most. Give a price at the beginning only to double it at the end. Very disappointing.

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    18 years ago

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    Page 1 of 2

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    Review Highlights - Pet Bath USA

    . Sharon, Robert, Amanda and the rest of this staff is AWESOME!

    Mentioned in 7 reviews

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    Pet Bath USA - groomer - Updated May 2026

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