I could not leave my dog there after the male groomer was scolding a very compliant dog.

Sharon and her team are wonderful. Our sweet ruby came home looking like a brand new dog. They are through, friendly, and make sure that you're satisfied. We've been coming here for years and will continue to do so for years to come. read more

This is my second time coming here and I've had a pleasant experience each time. The location is clean, I had access to the bath, towels, shampoo and dryer with no issue. No time limit and plenty of warm water to make my dogs bath enjoyable for him. I paid $17 for the self service and feel that the pricing is fair. Good place to come give your furbabies a bath. read more

Pet Bath USA - Einstein waiting for his bath. - Pet Groomers Near Me - La Verne, California

*** PSA: DO NOT bring your long haired dog here unless you're okay with them being shaved!!! I wish I had a better experience here but that was not the case. They are not educated in how to groom different breeds or different types of coats. I brought Blue in requesting a bath, and trim with scissors for her coat and a sanitation trim for her butt hairs (very common in aussies). The groomer made me believe she understood what I was requesting and didn't ask any questions. 3 hours later when I picked up Blue and already payed for the service, I found her shaved on the top and no sanitation trim given (her butt hairs were a couple inches longer that her body). After my shock of seeing Blue this way; I voiced that I wasn't happy with the results and ultimately very confused. Aussie owners know the breed should not be shaved (unless matting, etc.) and I thought the groomers know this basic fact as well. When discussing my concerns of the shaved coat potentially ruining her fur, as well as the common sense of it being cold in the winter; her response was "we are not show groomers". That was an obvious fact here, but additionally voicing how they didn't know how to groom Australian Shepard after the service and them still going through the motions of taking her in making me believe they were capable of taking care of my dog, was BEYOND UNPROFESSIONAL. SO PLEASE BEWARE THESE GROOMERS ARE VERY UNEDUCATED IN HOW TO CARE FOR DUAL COAT BREEDS and they are aware of this fact. Long story short, they did offer to fix her sanitation trim, but after awkwardly standing there for a few minutes with no action to actively fix the obviously uneven cut; we decided to leave. There was not any good customer service, no discount/money back offered, no apology, nothing of that matter. Just a very poorly shaved dog in the middle of a rainy winter. The first picture is an example of what I requested, the other pictures are what I got. read more

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I have a frisky full grown Old English Sheep dog. She loves being groomed here and she's beautiful and happy when I pick her up! 2 years and I couldn't be happier with the care my dog gets here. read more

This place is structured for little dogs. The tub doesn't have a door and the ramp they provide is unstable and narrow. Really great place for small and medium dogs. Unfortunately I couldn't utilize their services as my dog was scared of the ramp read more

The worst service ever, if I could give a -10 stars I would. The older lady is rough with pets, do not take your pet here. she had my lab by the collar he yelped out loud and cried. my dog has never cried out loud. I think she hires student's, the do not know how to handle a dog she had my dogs leg bent back to cut his nails. My dog did not calm down for over an hour after leaving read more

I saw what this place did to my friends puppy it was HORRIBLE the poor baby has Nick's, cuts, and scabs all over him! On top of that when asked for a refund they got mocked and laughed at! Super unprofessional! I would not trust them with your babies! read more

Worst customer service EVER!!! As well as their grooming skills. Please save your money & time and take your pets somewhere that will treat them well & give them what they deserve. read more

Wish i could give this place 0 stars... seems like they dont care about your dogs at all and only care about is your money. They gave a puppy a haircut, but they shaved him and knicked him in the back alot and did a horrible job grooming him. The owners were upset and asked for there money back because it was a lack of effort. The owner of the grooming shop laughs at them and claps his hands. Im ashamed of this place. Petsmart does a better job then this place and i dont like petsmart. You should take your dog somewhere else where they care about your dog. read more

This business and the employees should be ashamed for what they did to our family dog. They left gouges And sores from the clippers when they shaved our yellow lab, which happens to be a puppy. They should be charged criminally for animal cruelty for what they did. When this was addressed they simply laughed and did not take any responsibility. Do not take your pets to this business. read more

Pet Bath USA - They shaved his back and left clipper gouges and sores. - Pet Groomers Near Me - La Verne, California

I've been taking my dogs here for many years. Place isn't the cleanest or it isn't the the most high tech facility but they normally get the job done. My one and only complaint is that they just don't listen! The last 3 times I've taken my Maverick in I've specified that I wanted him shaved completely from the tip if his nose to the tip of his tail, including his ears and each time I get him back both his tail and ears aren't clipped... Please just listen to the customer and get it right the first time... read more

I hate writing bad reviews but this was my first and last time coming here. If you come here, DO NOT get your pet groomed by a guy named Cesar. I was waiting for my dog to come out after getting groomed by someone else and it sounded like the guy may have accidentally (I hope) cut or hurt the dog he was shaving/cutting. I could see him handling the dog and once the dog whimpered after getting cut, the dog may have tried to nip at him and he grabbed the dog by it's throat and slammed the dog down, continuing to cuss and scream at the dog, he then screams "why do I always get the stupid fucking retarded dogs!!!?? God fucking damnit" And the lady up at the front desk yelled "Excuse me!", I think to let him know that there were customers in there(only me), and he screams back, "you're fucking excused!" Loudly. She then screams "Calm down Cesar" which is how I found out his name, the dog was a little white curly haired dog, owner wasn't there. If that's how the dogs are being treated there, there's no way in hell I'm coming back here, HORRIBLE. read more

Awful, dirty and lacked basic grooming needs (brush or comb) and proper dog entrance to tubs, requiring lifting large dogs in and out of tub. Drying tables not present and tables not designed for large dogs either, yet they charge you based on the size of your dog. Crazy. I was very spoiled with the soon to be closed Unleashed in La Verne which had tubs with doors, adjustable drying table, basic grooming aids and was much cheaper! Did I mention that Pet Bath was dirty and cluttered with junk. Horrible! read more

Went in for the self service wash was greeted by a very nice lady. The shop is clean and well maintained I'm a groomer my self and didn't feel like driving to my shop in Pasadena. I seen past reviews and don't know why one person would have all there friends give this small business such a hard time. The spots on the dog are not from the shaving process they are from a underline skin condition which is why they are all over. These people love dogs and would trust them with my own dog and cats thanks for taking the time to read my review. This place is amazing and will be going back. read more

I took my doggy here to get groomed, and the owner was nice and welcoming the first time. I have a 10 lb shih tzu, and she charged me about 35 dollars, and when I took my dog back to get a hair cut for the second time- the owner gave me attitude and complained about how my dog moved so much that's why he didn't turn out so well and in stead of charging me 35, she charged me 50 dollars. I was confused by this. I know this place have been there for years, and I was referred to this place by another friend. I'm very dissapointed by the service, and it's a sad thing for me to even believe that the groomers may have done something really mean or horrible to my precious dog because she was complaining about my dog moving too much, and she seemed really irritated by the fact that I brought him in on a saturday, which I know is their busiest day. If she couldn't take my dog, she should have said something in the beginning. Anyways, it's hard to find a good place where your dog will be treated with respect. They way I see it is: if they are rude to you, that means they are rude to your dog. read more

The service keeps getting worse and worse each time around we bring our Maltese to get groomed. I'm a pretty patient, optimistic person but this time I've lost faith! We brought our little guy here after our vet recommended this place. New pet parents that we were, we followed the advice. So yeah.. we've stuck around as loyal customers for about a little over a year now paying the $40 a pop each time. The lady owner used to man the front of the establishment, but now it's this grumpy old man (who I think is the husband) that doesn't even look at you or your dog when you come in. This time around I made it completely clear that I wanted my dog's ear length to be shorter because last time they neglected to trim it even though my bf specifically requested for it. When we came to pick him up 4 hours later, the ears weren't even touched, again! Additionally, they put a freakin bow on him. What!!?? He's a BOY. And ever since day 1 I said not to put any bows on him, which I know is specifically written down on his record card. Are you guys not listening? I proceeded to point out to the gramps that my dog's ears weren't even touched when he cut me off and hurriedly told me to go to the back room where the groomers were. Hey, that's all right. If it can be remedied then I'll be forgiving. The groomer admitted that she forgot to trim the ears. I ask her if she can trim it a little shorter and rounded it out a little bit. She took my dog's ear and just cut straight across. WTF? My puppy now has a puppy bowl cut straight out of Chinatown! Good thing Chance's hair grows fast. But no longer will I be a customer of Pet Bath USA. I'm in search of a better establishment - one that treats their customers and dogs with more respect. read more

Deceiving at most. Give a price at the beginning only to double it at the end. Very disappointing.

If I could, i would give them no stars! This place doesn't know how to groom. Do NOT take your pets here! They have unprofessional groomers who don't know what they're doing and are absolutely rude! You NEVER laugh in a customers face because they werent happy with their dogs service. They specifically told us they wouldn't shave my dog and when I picked him up, he was shaved and now has cuts all over his body! read more

All these bad reviews are the same person posting on separate accounts.. -_- This place might not be the nicest looking but the water pressure for the self bath is great and the owner is friendly and polite. I normally take my dog to a self bath in Claremont and it takes forever! to rinse my german shepherd. Took my two dogs in for a bath right now and will be back for sure. read more

This is the worst place I ever took my dog to. Our Upland shop closed and we were referred there. The initial cut wasn't what we wanted. We wanted it a little shorter in the face. They said "sure! Come on in"! My wife wakes up early and gets there when they open and they tell her.... "Sorry but Caesar isn't here". WTF. Aren't you a business??? My wife left and trimmed Jack herself. Sooooo disappointing. Customers are last here. Profits first. Don't subject your family of pets to this BS read more

I AM SO UNBELIEVABLY DISGUSTED AND DISAPPOINTED WITH THIS BUSINESS. Earlier today i took my 8 month old lab here for his first groomers trip. When we arrived they asked us what services we would like and we said a haircut. They called all the serviceslike nails, anal glands, ear cleaning,etc. a "haircut" (unknowingly that labs coats aren't supposed to be touched because it could be detrimental to their health and could cause hair shock) they told us that they weren't going to touch his hair or cut it in anyway because it was his first time and dogs could get too nervous. When we arrived to pick him up we were dumbfounded by what we saw....a completely shaved dog. We paid and left and did not know what to do, i told my mother and we went back to ask for a partial or full refund because this haircut and service was completely unacceptable. The older lady upfront (assuming was the owner) said "she couldn't see what those were" so she asked the man cutting another dogs hair named ceaser to come get a closer look. When he did so he said that it was normal and possibly from knots (we brush him daily and give him baths weekly and they should've brushed him before they cut his hair) ....I have never seen another dogs hair like this coming back from a PROFESSIONAL GROOMER. When we requested a refund they both laughed at us and the guy ceaser started to clap as if i was joking. We told them we will be writing a review and they said " Go Ahead we don't need your business we have plenty" This is not the first time this has happened to their customers. During this time of Covid 19 i've been trying to support local small businesses and this is what i get. i will be filing some sort of claim ! read more

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I have my dogs washed every other week. They are reasonably priced and have a dentist once a month. read more

Pet Bath USA - Pet Groomers Near Me - La Verne, California

I found out about this place on the NextDoor app. I have a long haired cat and no one grooms cats. I called one morning at 0830 and she said bring him before 0900 and we can get him done (or 1200 that day). I got him there and they did a great job. Thank you so much. read more

My 1st time here. The lady up front is nice. The facility is a bit dated. I don't like that they have carpet in the front, full of dog hair. the shampoo was watered down read more

We've taken our German Shepherd for the self service wash for about five years now. We've been to other self-service pet wash places in the area but keep coming back because they have great water pressure, the water temperature is warm and consistent, and the tubs are near near the entrance. Our dog fears walking on tile floor with wet paws and most places have the tubs in the back of their building. I only wish they would have at least one larger tub where our 100lb shepherd could be more comfortable. read more

PET Bath USA is awesome! They take care of my Misty and handle all my color requests. As for the quality, they are quick and make my baby smell wonderfully. She looks beautiful every time. read more

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I love the lady that works in the front she is the sweetest been taking my dog to get groomed for years and they are always treating us like family read more

This place is GREAT! Sharon is lovely and so willing to accommodate! I bring my dogs there for grooming and they always do a great job! Best value for the $$$!! Thanks, Sharon! read more

I was at a business right next door, which share a wall, I could hear a small dog crying in pain as if a paw might be caught in something, I heard it 3 times so I walked over to ask if the dog was ok the lady in front said very nicely the dog is fine the groomer is just pulling the hair from the ears. I said I can hear the crys through the wall. When I went back to the adjacent business told the clients there I could hear this dog crying, they said yeah. I would Never take a pet of my there. IF I COULD RATE IT LOWER I WOULD. read more

If I could rate them a Negative # I would. Picked up my little Doggie with cuts that were open and bleeding down to the flesh. She was stabbed by a staff member cutting her hair with the scissors. When I picked her up they handed her back to me and didn't even mention it, it wasn't until I got back in my car and had blood on my hands. When confronted they had the nerve to blame me and said its because she must be abused at home....crazy!!! I would never take my little baby back there again, think twice when dropping yours off. read more

My doggies always come out beautiful, and get their teeth cleaned by the monthly Hygenist at the same time! That is a huge benefit, as it is very reasonably priced, and they do not have to be put under, like the vets office does. Silky fur and fresh breath, at an affordable price! The shop is no frills, but the staff is friendly, it's in a convenient location, and they do great work! read more

Let me say, this place could be a lot cleaner and even updated. The shelves need to be changed. They are rusty. The carpet when you walk in is old and dirty. It needs to be replaced. They need new paint and just a fresh clean new look. I probably wouldn't leave my dog here because its dirty. If its dirty in the front then it makes me wonder what its like in the back. With that said, the employees have always been friendly. I get my dogs toe nails trimmed here for $8. Not a bad price. I return for solely this service. No appointment needed for nail trimming. I just wish they would fix these problems where I could give them a higher rating. read more