Review is long overdue. I called due to having an ongoing issue and the current exterminator did…read morenot eliminate even after 2 years. Billy came and thoroughly went thru both of my units. The issue was mainly in my elderly father's room and occasionally my other tenant. Unfortunately I had to throw away his wood bed frame. I love how patient Billy and his assistant were with my parents and explained every process. Yes Billy is fast talking lol however some people are who they are. I haven't had an issue since he's treated my units. My advice is to please follow his guidelines and call the minute something reappears during the guarantee period. I was and am thoroughly satisfied and can rest easy now. Hopefully I won't have to use him again but will call in a heartbeat if needed.

I can't vouch for his service but I can tell you he treated my neighbors house and left a mattress…read moreand frames in our alley. My neighbors are out of the country due to Covid and he treated their home after the renters complained of bed bugs. I've included pictures of all the stuff left in our alley. Not only is this embarrassing, but also a hazard that was left by his team for 5 days. Once again I can't vouch for his actual treatment of bed bugs, but I can tell you this is 100% not ok!!

I can't remember exactly when it was, but an exterminator showed up from this company while I was…read moreoutside watering the lawn. I was so stunned that he was there because I didn't even know we had a bug problem. I stood there watering the grass and wanting to know why he was there (I was on the condo board at the time), and was growing upset that he wouldn't tell me. In retrospect, because he was hired privately, I can see why he wouldn't. He'd have to air out the extermination issue in someone else's unit. I wasn't thinking of it like that at the time though. (I'd lived in an apartment years ago where a tenant said the roaches were her "friends" and refused to let anybody in to spray. I was reliving that nightmare neighbor when he arrived.) I grumbled about it and kept watering the lawn. Fast forward two years later until last weekend, the same person who hired him before arranged for this company to exterminate our entire building. And this time I was totally on board. Also, exterminating only one unit in a building will only lead to bugs going to the next unit and the next one after that. I absolutely support that they charge for ALL units to apply pressure on those roaches-are-my-friends types. For the life of me, I cannot fully remember what the guy looked like who I was complaining about while watering the grass. It's been too long. Physically, he (Sam) vaguely reminds me of the exterminator who showed up in my unit this time, but it could be two different people. All I know is I liked Sam who treated my unit in 2023. He patiently explained where he was spraying, persistently explained where he wouldn't spray (because he was worried about my dog AND he had very kind things to say about dogs anyway, which won me over immediately) and was a friendly guy. If this WAS the same guy, he sure didn't hold a grudge against me when he returned. He was professional, informative and had a dry sense of humor. I am not in a position to know what their rates are so I can't say whether they're reasonable or not, but I liked the service. I didn't have a bug problem either time the exterminator from two years ago or last weekend (assuming it's not the same person) arrived, so I'm hoping that continues. So far, so good.

I can't say any of the negative reviews are wrong nor if any of the positive reviews are right…read more I can only say anyone reading this trying to consider choosing a company, in my case bedbugs, to consider all reviews and make a decision yourself and do what you think is best. I was giving this company the benefit of the doubt. After seeing the negative reviews, and their response to those reviews. (And probably they will respond to my review, too. I think its unnecessary in this case.) But their responses usually explain the situation explaining their point of view ultimately saying how it was the customers fault or they had a "special situation" I was skeptical but again gave the benefit of the doubt, like maybe it was the customers fault in those cases. I've worked in customer service before, you cant make everyone happy. By now I already talked to Kevin (bedbugs specialist) and have had a positive experience. He was very informative and educational about bedbugs. Things I've never heard about before, like using your car as a oven to kill the bedbugs when weather is over 75 degrees, thats a great idea. And I appreciated all of that. On top of that, the price of $1250. For all visits was a good deal for me. Other companies seem too cheap or too expensive, so with the good experience I had with him with the price seem like a good bet. The only problem that came along was that I've said twice they might come on Saturday, June 5th. Because thats the best day for me to pay for it. And I say MIGHT because he said I had to prep the house before they come. First they said confirm that the company will be doing the treatment then they will send prep list, THEN let them know when they will come. Thats what I thought the process is supposed to be. First time was on a call I said that Ill try to for Saturday but I'm not sure so ill let him know. He tells me if I have any questions to let him know by call or email. And I did, I asked a lot of questions on email and It was really nice. I thought some of them were stupid and he said that "no questions are stupid, let me know if you have any more" I then said "Alright still have to do the prep im trying to shoot for Saturday but ill let you know when im ready and sure. Thanks" (June 1st) He then said "let me know by tomorrow end of day how you are doing" (June 1st) I can say thats where Im at fault. I didn't message back to let him know. And I mentioned Saturday. But does that confirms they should come? So its June 5th, And their here. I have my own reasons why I wasn't ready. But I shouldn't have to explain them. Kevin did say I didn't have to dry all the clothes. Just bag them is fine. But with all the clothes we have I thought it was best to. I'd rather treat the clothes just to make sure before they come so its as affective as possible. But I didnt reach my goal for Saturday. Thats my fault. But eventhough I did not message him to let him know. I STILL DIDN'T CONFIRM. I'm surprised not only did they not tell me what time they were coming, there was only one guy there to do treatment? Maybe thats okay but I don't know to save time wouldn't you have atleast two people?? I tell them the house isn't ready And they give me a call A woman tell me in an upset tone. "But you scheduled for today" I try to explain but it didn't matter and said Kevin will be giving me a call. Kevin calls me and says "I'm not very happy..." I tried to explain but he cuts me off saying "I had to say no to many customers. Now they have to sleep with bugs for another week because I scheduled today for you" And I had a problem with that and I say "hey I didnt even know what time!?..." And now we are at an argument cutting off each other. Then ends and he says hes not comfortable treating my house and to choose another company And I said Great and hung up before him saying "have a nice day" because just wow. To me it was unprofessional when it didn't have to be. Why would you schedule me not knowing SURE im ready?He even told me he is not going to schedule me until I tell him I'm ready? I'm sorry for the people you had to schedule for next week. But why would you have to tell me? I'm not the person who scheduled them?? And now of course I feel bad and want to take the blame because thats the type of person I am because I know where I was at fault. But no, its still not right. For him to take no accountability AT ALL?? It didnt even have to be an argument. I was just shocked because I had faith in them. They gave me relief like Ill actually be able to treat this problem. And I was going to be ready for Tuesday and let them know when I would be ready. Take it as you will, thats my experience. If you are going to consider this company. Be a better communicator than I was to make sure they come to help and treat your problem. Because unfortunately they might not provide that. Now back to company searching...

UPDATED REVIEW: I'm…read moreupdating my review because the owners of EZ Bed Bug has taken great measures to provide superb customer service after my initial review. They called and discussed my concerns and did everything in their powers to make it right. They even refunded my payment because of what happened. Their efforts certainly made me feel better as a customer and I can tell they were deeply apologetic and really do care about their customer's happiness. Now, this is what great customer service is all about! _______________________________________________________________________________ I was looking for a rodent control company and somehow EZ Bed Bug popped up. I only chose them because they were able to send someone immediately (same day). I had rats this year coming to my back patio and I couldn't get rid of them myself so I decided to call professional help. I caught a live one on a physical trap that got caught in a drain hole. Don, from EZ Bed Bug, said no problem, he'll be able to come and dispose the live rat plus treat the areas with bait station and prevent further rats. He sent an employee that was unprofessional from the start. He didn't have work attire, brought bait stations without poison and no equipment. I was hesitant to continue with them but knew I had to get rid of the live rat. So he continued and asked me for my own household equipment (broom, metal tongs and forks) to kill the rat because he had NO equipment with him. After about an hour, the rat was killed but he had to cut my electrical wire. Needless to say, I was very traumatized and upset about all this! I called Don right after the service and told him how upset I was. The only reason I paid them is because the poor employee was sweating kiling the rat. I told Don that his company was very unprofessional because 1) he didn't tell his employee that he was going to deal with a live rat 2) employee had no work attire and NO equipment with him and 3) had no rat poison to set in bait stations. Don said he would make it up and send someone the next day to fill the stations with poison which he did. But the subsequent follow ups for the next month were never completed. I called Don again for the other followups and he never picked up my phone or fulfilled the services. Do NOT use them - they are not professional!

The owner reached out to me to make things right. Even though it was quite some time later (couple…read moreof months) it was a good effort. He refunded some of my money and sent the guys over to my house again. They tried the heat treatment, but still weren't able to get the temperature high enough, although they did treat the room with pesticide which seemed to have done a good job. I did find some bugs still alive days after they left, but the owner assured me that the treatment will keep working even after several days. I was also told that a new heat machine was bought and that if I have any further issues, that I can call and they will return.

The service provided is fast, professional and affordable. We had a roach problem in our apartment…read morebuilding that was driving everyone nuts. Gilberto was efficient and explained everything he did to stop the problem. Turns out our neighbor had a huge infestation and within days, the roaches were gone. Ven Pro is affordable and they work efficiently to stop and prevent future infestations. I hired them when I moved into my new home to do preventative measures (in case any roaches stowed away in my stuff) and other than some spiders, I did not have a bug problem. HIRE THEM!

I needed help as my home property in the West Loop area of Chicago shares an alley the Billy Goat,…read moreDunkin Donuts and Subway all share. Rodent issues are an issue. I contacted all the restaurants and shared my issues, bring photos of garbage on the ground in the garbage area. They all reacted positively, which was a surprise and cleaned the area up. Still, nests of rats had gotten under my garage's flooring. The rats would have a field day. I tried on my own to with pesticides to no avail. Net I went to google and read about local exterminator firms. I called VenPro and can say that they took care of the job. In between June and November, they caught over 50 rats. I never see any but am continuing their service into the summer to be sure the nests are gone as well as the problem I referred them to 3 of my close friends who live in other parts of the city. Same great results. If you want people who follow through and do what they say there do, go no further. Stop and call them IE in the West Loop

I have had a mice problem and after my kid saw one I decided to call a pest control exterminator…read more Pest Experts came and inspected the house for where the rodents were nesting!!! This tech laid traps and explained the process and how to control them with follow ups :) I recommend the Pest Experts because they were professional and they got the job done!!!,

After a pleasant conversation about scheduling an appointment to address a pest issue, I was…read moreassured that I would receive a call RIGHT back, after the scheduler had her calendar in front of her. That was Saturday. Today is Monday. No call. I should rate Pest Experts with no stars since I never received any service at all. My advice is to buy a cat if you have to a mouse problem! Don't wait for the 'experts.'

A few years ago they were great. Friendly team showed up as agreed and performed great work. In…read more2023 called the main number again and one of the employees got back to me for follow up. Then.....ghosted. Got voicemail when calling the employee back to get an appointment set up to take a look. Tried 1x week for a month. Then voicemail full. Called main number again twice, left messages, nothing. If they weren't that great before I wouldn't had bothered. Evidently they went downhill. Good thing there are other places & they were responsive.

I will definitely recommend Never Nest to anyone I know with a Pest problem. I called this morning…read moreregarding a squirrel situation and Never Nest was at my Mom's house in 30 minutes to see if we had set up the trap properly and gave great advice regarding the removal of our "guest" and how to prevent this happening going forward. Thank you for your help in turning this situation around!

I found Tom Vel on Yelp and called him for a minor pest control problem. He: (1) Called me back…read morepromptly; (2) didn't try to sell me a one-year service agreement; (3) asked me if I wanted to try an over-the-counter solution before having him come over; and (4) gave me great advice over the phone that solved the problem. What a great local business! I hope I don't need his services again but I would gladly use him.

The only thing that might rival Tom's expertise could be his professionalism. Tom is easy to work…read morewith and will provide you the help you need, without cutting corners or playing any other games.

I couldn't tell you if they are any good. They blew off two appointments in three days. The second…read moretime there was no explanation at all. Although I did get this charming message the next day-no anger management issues at all...

I believe that the owner actually believed he did a good job. I've come to believe that pest…read morecontrol regarding eliminating insects results in very modest results. After explaining the background as to how water bugs started to appear via a leaking faucet and pipe, the owner proceeded to spend 15 minutes spraying around the area where the insects, including ants, were showing up. Now a week later there is very minor change in the number of insects that are active in the sprayed area. The approach taken by most pest control is to simply spray around the area and not trying to figure out where the insects are in fact breeding. The owner advertised a fee of $100-$125. He then gave me a bill for $150. I mentioned what his stated fee was on his advertisement and he tried to double talk me about a consultation and something else that made no sense and then lowered the fee to $125 which I paid. Pest control companies count on people hiring them for monthly follow up work, or they want a minimum 3 month agreement. I believe the only real successful pest control is when they are trying to eliminate rodents, as it is easier to find the source from where they are breeding, etc. So, given the best result that can be achieved is modest at best, are the pest control fees too high. I think so! Also, a customer should have a fee agreement before starting to spray, etc.