avoid this branch! lies, late, no phone calls, poor work. Work never finished. Attempt to deceive…read morecompleted work, beware!

We had four companies out to our home to inspect for termite damage and Orkin was one of them…read more Jonathan from Orkin was the last of the four that came out to inspect. I can't tell you about their offers as we never received them. He may have done a good inspection but he seemed more interested about buying his new truck than doing a thorough inspection. We never received any proposals from him regarding service. Don't recommend.

Amy is the absolute best. Very friendly, very professional. Great customer service. And with her…read moreyou get results.

They need to follow up with potential customers when a contract is accepted. I have been trying to…read moreget them out here for over a month. I accepted the contract. She emailed to me and then nothing.

DO NOT trust this company for bird exclusion services…read more We paid $350 after their technician showed us video of birds actively flying in and out of our house. Another crew later came out, claimed there were "no birds, just twigs," sanitized the area, installed a metal cover, and left. Now there are flies surrounding the covering, birds trying to get back inside, and we can still hear chirping and movement in the wall/vent area. Instead of fixing the issue, it seems they trapped live birds inside our home while creating an even bigger sanitation problem. Terrible communication, conflicting explanations, and a complete waste of money. Absolutely unacceptable.

We had bats the previous year in an old building on our property. We had a different company out…read morewho placed tarps and a couple of entry points and barely looked in the attic space. This year we had bats in the siding of the house. After making repairs ended up with a couple in the house. Called the first company and they said they couldn't make it for a couple of days. Called another company and couldn't come out for 2 weeks. Summit came out the next day and ensured we had animal control get the bats that were in the living space. They had a much better plan than the first company and did a through inspection. They gave us peace of mind.

The service is good and has worked pretty well. I got a…read moreservice tech at my door today that said we were signed up for the pro service and could get basically the same at the premium rate $40 cheaper so he adjusted our account and didn't have to extend our contract. I will say that when we signed up we were told that the service was normally over $300 per treatment and we were getting a deal at $180 a treatment but after the tech came to the door acting like the $180 was the normal price for the service I think we were lied to and did get any discount for signing a 2 year contract.

They do not provide the service they promise. It is impossible to get ahold of anyone at their…read moreoffice. I called the tech that originally came out, and they told me they could not help me. We have mice and insects coming in the house and they will not deal with it. When you try to cancel the service, they ignore you and will not contact you at all.

Have dealt with Scheduler, Supervisor, Inspectors, Technicians, and found them to be excellent at…read moreall these levels. Particularly must acknowledge Dave, Devin, Connor, and Mark. These men have been wonderful at keeping me informed of issues and responding to my calls and questions. They have been super polite, sensitive to my needs, efficient in their work, respectful of my time. Yes, there have been some corrections that needed to be made on their part. But even these have been well handled. Therefore, I highly recommend them. Are they expensive? Yes! But in this case, for me, the old adage of "You get what you pay for " is holding true. Zoila Ortega, R.N., Ph.D.

I have now interrupted 2 instances where they have prayed on the elderly leading them to believe…read morethey have a mice, rat and bat infestation. My aunt was told she had a huge infestation, when she did not, showed her pictures of her attic with mice feces and rat/bat droppings and pushed her by scare tatics of signing up for a $25k repair, I halted them and called my own pest control person and there was ABSOLUTELY NO sign of infestation!! 2nd instance a client of mine same tactic-they must be stopped, beware of this and run away!

Incredible service. Not what I expected at all! While searching for a pest control service to deal…read morewith an ant problem in my home, I knew I wanted to avoid the corporate companies who I've used in the past. They're all more worried about getting you signed up on their monthly service contract than actually treating your home for pests. NOT VANGUARD. The treatment was applied (for an incredibly reasonable price), I was given instructions on what I need to do and what to look for, and if the treatment hasn't cut down the ant colony in 2 weeks, Charles will come back out and re-apply the treatment at no extra charge. I would recommend again and again.

From the owner: Everyone needs pest control. The problem is getting quality help for an affordable price. You can…read moreget the help you need from Vanguard Pest Services, LLC. We offer all types of pest control, including house insect, yard pest, bedbug and rodent extermination. Our staff has 20+ years of pest control experience.

I needed some termite prevention and wanted to know about pest control. My realtor recommended…read morePestnow, so I added them on my list to reach out to. After some research with other companies, they were the best value. So far, they've been great! They've only had to spray in the house once (so far), and I've had 2 quarterly pest treatments as of today. After the first spray I did notice creatures on the outside framing -- but they happily came back and treated it again per the agreement. Great customer service, and always on time.

This is for the Ruther Glen, Virginia branch, Not Maine…read more Signed an annual/quarterly pest control contract for my new home in Virginia. First treatment was fine. Called for a re-visit in June for an ant problem in the kitchen. While the technician was re-treating, he asked if I'd paid -- which isn't his job, and put him in an awkward position. I called the office to flag this as inappropriate; the office staff suggested I just pay the technician anyway since "he's there." I declined and asked to be invoiced properly like every other service company does. I then called the president directly to raise the concern. Instead of addressing it, he canceled my contract on the spot, telling me it's "industry standard" to have technicians collect payment in person. I'd never been sent an invoice the entire time I was a customer, and now suddenly the field tech is the one asking for payment? Completely unprofessional. I simply asked that a billing practice be handled properly, and got my contract canceled by the president himself for raising a reasonable concern. Honestly, the reason for the re-treatment -- one day later, the ants are already back. Between the billing issue and the treatment not even working, I'm not confident this is a company worth being with long term.

Guys stopped to help me out after the snow. They plowed back the snow pile so I could get my car…read moreout. Good guys!

Horrible customer service and terrible service that was not thorough at all. If I could give the…read morecompany zero stars I would. It's extremely frustrating to pay $500 for an incomplete service that only took the technician 40 minutes and did not get the job done. Subsequently, I persistently called, left voicemails and emailed for 2 weeks letting them know of my issue and they kept giving me the run around. It's unfortunate because they were so quick to get me scheduled to take my money but when I told them they obviously didn't do the job I paid for, they have been completely ghost. Because of the nature of the situation and the health hazard, I had to call another company to fix the faulty job they did. The new company is excellent, great customer service and I will recommend them to everyone with any similar issues as well as my HOA because we have wildlife issues is my neighborhood quite often. Companies like Jesse James do not care about customers... customers who work hard NOT to throw away money! I do not write reviews often so when I do it's because I value my dollar and do not want others taking advantage. Sadly, I was referred to Jesse James by another company who could not get to me sooner so I'll have to also let them know about my experience so others do not have my same fate!

I don't often write reviews so when I do, it means I was thoroughly impressed…read more We found and hired Kevin during our home buying process. He found the termites and we asked the sellers to consider using him to treat for them. They agreed and were just as pleased with him as we were. He was responsive, professional, courteous, on time, and did an outstanding job for us. To be specific, he catered to our schedule, completed the job, gave follow up emails with details, and shared how to be proactive in the future to protect our home. After we completed the termite (and other wood destroying insect) inspection/treatment, we signed up with Kevin for his annual (quarterly scheduled and unlimited call in request visits) pest control service. We've been here three months now and he has been at our "beck and call" ever since. Any time we have seen anything, he has shown up quickly and handled. He always wears his mask without being asked (which is a HUGE deal to us especially as so many people have stopped wearing them during the pandemic or scoffed at us for asking), he ensures he takes off his shoes or wears booties in the house to protect our rugs (again without being asked), and HE proactively emailed for our quarterly service. Additionally, he went above and beyond for our rodent control needs, as we did not want to use bait which slowly and painfully kills critters and can cause secondary kill on predators such as owls who may unknowingly eat poisoned rodents. We wanted to use quick kill snap traps when we heard what we believed was a mouse, and he came and set the traps, checked them frequently and we were able to catch the one mouse that was causing the sounds we heard. We also were having mole trouble in our yard, and didn't want to use snap traps that might be found by our little dog nor slow-kill bait, so he sourced a pet and environmentally safe repellant that we happily paid for (he only charged us cost) - and it works! On top of THAT, we could not find a decent spreader for the mole bait, so he indefinitely loaned us his. We also had trouble with an ant infestation that was disturbed when a plumber replaced our sink strainer/basket and we could not get them under control. He was willing to do fogging, etc. after the bait kept killing but was a little slower than he would have liked because of how large the ant infestation inside the walls must have been when disturbed. He was relentless and nothing but a perfect gentleman, without EVER showing signs of frustration at the many times he had to come out here. I mean, really, how many service industry people can you say all of this about? I can not speak highly enough about Kevin, his personality AND his business. I would not hesitate for one second to recommend him to anyone seeking pest control services, small or large.

Just started working with them. Does seem like I'm seeing fewer bugs now. Price may be a little highread more