I needed some termite prevention and wanted to know about pest control. My realtor recommended…read morePestnow, so I added them on my list to reach out to. After some research with other companies, they were the best value. So far, they've been great! They've only had to spray in the house once (so far), and I've had 2 quarterly pest treatments as of today. After the first spray I did notice creatures on the outside framing -- but they happily came back and treated it again per the agreement. Great customer service, and always on time.

This is for the Ruther Glen, Virginia branch, Not Maine…read more Signed an annual/quarterly pest control contract for my new home in Virginia. First treatment was fine. Called for a re-visit in June for an ant problem in the kitchen. While the technician was re-treating, he asked if I'd paid -- which isn't his job, and put him in an awkward position. I called the office to flag this as inappropriate; the office staff suggested I just pay the technician anyway since "he's there." I declined and asked to be invoiced properly like every other service company does. I then called the president directly to raise the concern. Instead of addressing it, he canceled my contract on the spot, telling me it's "industry standard" to have technicians collect payment in person. I'd never been sent an invoice the entire time I was a customer, and now suddenly the field tech is the one asking for payment? Completely unprofessional. I simply asked that a billing practice be handled properly, and got my contract canceled by the president himself for raising a reasonable concern. Honestly, the reason for the re-treatment -- one day later, the ants are already back. Between the billing issue and the treatment not even working, I'm not confident this is a company worth being with long term.

Been using services from these guys since fall 2019. Easy to work with, affordable, friendly and…read moreknowledgeable staff. They've treated for mice in my new house, termites in March of 2020, ground bees. I know if I have an issue, all I need do is call & they'll come out. Some other company came soliciting weekend before last and I told them I'm happy with EcoPest & they're wasting their time on me.

My technician was on time, thorough, and considerate. He was there to treat my termite problem,…read morewhich was found during an inspection last week.

Amy is the absolute best. Very friendly, very professional. Great customer service. And with her…read moreyou get results.

They need to follow up with potential customers when a contract is accepted. I have been trying to…read moreget them out here for over a month. I accepted the contract. She emailed to me and then nothing.

Guys stopped to help me out after the snow. They plowed back the snow pile so I could get my car…read moreout. Good guys!

Horrible customer service and terrible service that was not thorough at all. If I could give the…read morecompany zero stars I would. It's extremely frustrating to pay $500 for an incomplete service that only took the technician 40 minutes and did not get the job done. Subsequently, I persistently called, left voicemails and emailed for 2 weeks letting them know of my issue and they kept giving me the run around. It's unfortunate because they were so quick to get me scheduled to take my money but when I told them they obviously didn't do the job I paid for, they have been completely ghost. Because of the nature of the situation and the health hazard, I had to call another company to fix the faulty job they did. The new company is excellent, great customer service and I will recommend them to everyone with any similar issues as well as my HOA because we have wildlife issues is my neighborhood quite often. Companies like Jesse James do not care about customers... customers who work hard NOT to throw away money! I do not write reviews often so when I do it's because I value my dollar and do not want others taking advantage. Sadly, I was referred to Jesse James by another company who could not get to me sooner so I'll have to also let them know about my experience so others do not have my same fate!

DO NOT trust this company for bird exclusion services…read more We paid $350 after their technician showed us video of birds actively flying in and out of our house. Another crew later came out, claimed there were "no birds, just twigs," sanitized the area, installed a metal cover, and left. Now there are flies surrounding the covering, birds trying to get back inside, and we can still hear chirping and movement in the wall/vent area. Instead of fixing the issue, it seems they trapped live birds inside our home while creating an even bigger sanitation problem. Terrible communication, conflicting explanations, and a complete waste of money. Absolutely unacceptable.

We had bats the previous year in an old building on our property. We had a different company out…read morewho placed tarps and a couple of entry points and barely looked in the attic space. This year we had bats in the siding of the house. After making repairs ended up with a couple in the house. Called the first company and they said they couldn't make it for a couple of days. Called another company and couldn't come out for 2 weeks. Summit came out the next day and ensured we had animal control get the bats that were in the living space. They had a much better plan than the first company and did a through inspection. They gave us peace of mind.

The service is good and has worked pretty well. I got a…read moreservice tech at my door today that said we were signed up for the pro service and could get basically the same at the premium rate $40 cheaper so he adjusted our account and didn't have to extend our contract. I will say that when we signed up we were told that the service was normally over $300 per treatment and we were getting a deal at $180 a treatment but after the tech came to the door acting like the $180 was the normal price for the service I think we were lied to and did get any discount for signing a 2 year contract.

They do not provide the service they promise. It is impossible to get ahold of anyone at their…read moreoffice. I called the tech that originally came out, and they told me they could not help me. We have mice and insects coming in the house and they will not deal with it. When you try to cancel the service, they ignore you and will not contact you at all.

I have been a customer for two years and am very pleased with the services they provide. Mr…read more Pendleton providing my service was personable, knowledgeable, and efficient. He explained all the services, what chemicals were used, and treated my house both inside and out for ants, slugs, spiders, etc. I highly recommend this company. You will not be disappointed with their professionalism and attention to detail.

I watched this company release mice (dead and alive) into my neighborhood. Hanover county has…read moredesignated sites for waste disposal, including options for residents dealing with mice and other pests....so now I will have to be on the lookout to ensure I don't have a mice problem! Thanks for nothing!

Since I just had my first pest and mosquito treatment, I can not comment on the pest control…read moreaspects of the business. But my experience thus far prompted a review. I am impressed by their customer service, customer relations technology (text message updates, easy online billing and documentation), and overall friendliness of everyone that I have encountered so far. John M. was my technician and he was great. His attention to detail and thoroughness was outstanding. He arrived early after verifying that was OK with me. He clearly explained everything he was going to do and why. He sprayed every nook and cranny both inside and out of the house, and enthusiastically showed me a couple of wasps nests and giant spiders that he found (I had no idea they were there). So far so good with this company. The customer experience is fantastic, much better than the other 3 (big name) pest control companies I have worked with.

Tim came to our home and was very polite, professional, and personable. Having pest issues is never…read morea great feeling but I have appreciated the entire process with ClearDefense. I originally spoke with Brandy on the phone and she was very reassuring and got someone out to our home a few days later and they were able to treat the same day. Service and inspection took less than two hours. We signed up for a year treatment plan and everything is very affordable. It's an excellent choice for peace of mind in your home.