I wish I could give zero stars. I called Orkin out to quote termite bait stations. Instead, what…read moreunfolded was a nearly 2 hour long inspection of my home where the inspector, Blain pointed out everything that could possibly be wrong with my home - from moisture in the basement to mold in my insulation. The visit quickly shifted from pest solutions into selling all kinds of services that Orkin has nothing to do with. I repeatedly informed the inspector that I had other companies out, was already addressing these unrelated issues, and really wanted the termite bait station quote. The inspection ended with Blain in my attic telling me I had mold in my insulation and needed the attic to be entirely gutted and reinsulated - which of course they would do. Fast forward, two weeks have gone by and I have received no word or quote from Blain - my paranoia drives me to call out an actual mold remediation company who swiftly inspects the attic and tells me there's absolutely no mold. Eventually, I received a $16k quote to reinsulate my entire attic ... not due to mold - now quoting MICE which was absolutely never discussed. Not only that - no quote for termite bait stations, nor any of the 5 other things discussed, was ever provided. I felt strongly that Orkin was more focused scaring me with problems throughout my home and upselling me on tertiary Services than they were on booking relevant pest related solutions. I was ready to sign up for service, but after this experience - no freaking way. Complete waste of time and a lot of lost sleep for nothing.

Everything about this company should change except for some of the guys that came to my house to do…read morethe actual work. They missed things, they forgot other things. They even messed up my attic door; it won't close all the way. I have called the Senior Customer Manager and the office and left messages because they didn't answer their phones but not one person has returned my calls. There is no way I would recommend this company!

Nothing but good things to say about this company and the job Jason and his team did treating our…read moretermites. Thanks!

Haven't had the service yet but was impressed by the knowledge and professionalism of the company…read morerepresentative. I intend to hire them

Jack, from AIM came out to our house and was able to show us where the rodents were able to get…read moreinto our house. We recently had a new HVAC system put in. The HVAC installers did a horrible job at sealing the hole they put in the side of our house. The mice appreciated that. WE DID NOT!! THANK YOU, Jack.

We had a small wasp situation on our deck and the owner came out the next day and knocked it out…read more The wasps haven't been back and I'm not expecting them. I think there was a message sent. It's expensive, but that's how it goes when you need someone to do something you can't/won't do. I'm very satisfied with the price for the result.

Lonnie did a good job spraying today. Even brought in the garbage can from the curb..read more

Once again Dom did an outstanding job! Explained, walk through, and was able to provide service to…read moremy plants since I bring them in and out the house. Their special spray accommodates my babies/plants. Plant, animals, and most importantly kid, friendly spray that takes care of everything. Thanks again for always providing above and beyond service! Excited to be spider/bugs free in our home this winter. The ATeam will be the only bundled up in our home. Everyone who has come to our house to provide us with whatever service we got has been awesome. On top of their awesomeness they come out if you need extra service to make sure the job is done! What a GREAT company, and thank you for always listening and providing the best service.

Barak our service tech is great. He is thorough everytime and we have had no issues since…read moreSherzinger started providing pest control.

Stan was great! First experience. Very knowledgeable and thorough. He answered all my questions…read moreand educated me as well. Very professional and a wonderful personalized service as well.

Save yourself the trouble and use a different company…read more I continued service from the previous homeowners for the termite baiting system. For the first few years of service, they were great and consistent. I would NOT recommend this company if you are wanting to start a new service. The last time someone came to my property to check the bait traps was in March 2023, I paid for service renewal after for 2024, and no one checked or rebated the traps in 2024. I called to have someone come out and check the traps and to reinstate my service and it has been a complete runaround. Technicians have come out to my property two times over the past couple of weeks, but didn't rebait the traps because of the payment issue. I paid for a service that was never rendered in 2024 and consequentially 2025. They initially tried to get me to pay for a complete new install even though the bait traps are still installed, and I already paid for service renewal. When I provided evidence of the payment I retrieved the check number and the date it was cashed by OPC/Ace) with no service they said someone from central offices would give me a call. I have called this place multiple times over several weeks, the offices that handle payments do not call back. I have received no further communication when I was told the latest I would hear back was by the end of last week. So much of my time has been wasted calling this place with resolution. Additionally I tried to set up an online account- I have the same account number as someone in another city and I can log in and see their info! I let the company know and they were able to get me to log into my actual account, but I can still log into this other person's account and I want my info to be removed from the other account.

Terrible performance-they don't show up. They don't return…read morephone calls-would never use this company !

They were fantastic. I needed a ground hornet nest taken care of right away. They also do an…read morearound the house extermination to get rid of the hornets' food source. Josh, our technician, was very good. He found two hornets nests also and got rid of them. He explained things well without talking down to me. Very pleased.

We had a very large bald-faced hornet nest high up in a tree next to our house. Corbin responded to…read moremy request immediately and was out to our house within an hour on a Sunday! He explained the process and got to work. He did a great job getting rid of the nest and explaining what could happen next. I would highly recommend him and Happy Hive Pest Management!

We were in a pickle. A birthday party was planned for Sunday, Oct. 8 for our one year old grand…read morenephew. Many of us came from across the country to celebrate this little guy's birthday. And at least 30 more people, including small children, were coming as well. When we arrived at the house late Friday afternoon we gasped. Swarming all around the front porch were many, many wasps! And this little guy came out of the front door with his mom to greet us, wearing the sweetest smile on his face. I don't believe his mother was fully aware of the dangerous situation at hand and had been treating the area with a wasp spray. Based on the sheer number of wasps that were buzzing around, this definitely wasn't working. I am highly allergic to these wasps having been attacked a few times and knew the potential consequences if these wasps were disturbed. And with so many people coming to the party - this was a real probability. On Saturday morning a desperate call was made to Terminex in Erlanger. My daughter, a nurse explained the situation to David Young at Terminex who took the call. He made a Herculean effort to find someone to treat the property. Within one hour Michael Smyth showed up and worked for hours to methodically eradicate the nests that were around the property. He did a fantastic job and was most professional! The price that David quoted on the phone prior to the servicing was the actual price that was charged. We cannot thank these two men enough for what they did to prevent this celebration from turning into a serious life threatening situation for the many attendees. Thank you David and Michael! And thank you Terminex!

DO NOT USE TERMINIX. I would not wish the experience I have had with Terminix on my worst enemy. I…read morehad to call them 5+ times without a phone call back for a service that was never completed 8 months ago. I had Terminix come out due to a racoon nuisance. I eventually had to trap the racoons myself as their cage still sits closed on top of my roof without anything done to resolve the problem. I then requested a refund or a portion to be refunded due to the lack of service provided and was denied without reason.