Sandy was very helpful. My husband has rented a storage room for the last 10 years. We needed…read moreassistance in managing our monthly rental amount. Sandy was very proactive in helping us get the best deal for our loyalty! Thank you Sandy!

I have rented from this facility 3 times. This last rental was by far the worst. Two months into…read moreour monthly agreement, the monthly rent was "reevaluated" and increased by 25%. Renter beware. They can reassess your rental agreement and raise the price whenever they choose to. In addition, this time our contents got wet due to flooding and many things were damaged. We were unaware of the issue but only discovered it when we moved out. Not worth the expense. I will not return to this location.

Have had a unit there for over two years, manager Kimberly has always been amazing and very…read morehelpful. I've never had a single issue. It's a company unit and if anything, delivery drivers are the worst! Kimberly and her team are always finding my packages in other people's units and either holding them for me or putting them into my unit when they have time. Above and beyond 10/10.

This is by far the worst business I've ever had to deal with. Would give 0 stars if I could…read more You can only access your unit from 10am - 5pm, Monday thru Saturday, however this information is posted nowhere. Their customer service is directed to a call center in another state. What kind of storage unit restricts access like this? How is a working person or student going to access their belongings when you can't go after work or on the weekends? They give you a "gate code" to trick you into thinking you can access your unit after hours but the codes don't even work. Not only are the times absurd, 75%+ of the units are located upstairs and there is only one elevator that works as the other is broken. If this wasn't bad enough, I got a unit over the phone and was given a price and when I got to the building the price wasn't honored and they had no idea what I was talking about. Do yourself a favor and go literally anywhere else. You'd be better off storing your things on the side of the road.

The manager, Carol, provided great service to our family as we rented a unit remotely for temporary…read morestorage during the summer months when off from college. Everything was handled via email and phone...no problems at all. Move-in and out was quick and painless. There are a few storage places in the Gainseville area but this one is conveniently located in a not too busy area.

I was going to give two stars but after a recent email, I bumped it down to one. Last year, when I…read morefirst started using this location, I would have given it four stars, but things have drastically changed. The property is fine and relatively well-kept even. It is, however, difficult to get trucks in and out due to the layout. If there's too many people already at the facility accessing their units, you'll have a really difficult, if not impossible, time getting around with your car or truck. The office staff does rounds pretty frequently to check on things. Security is standard and I've had no issues. Some of the buildings have structural cracks in the flooring that look concerning but I don't know if it's a big issue or not. The bigger problem is that Devon Self-storage is private equity. If you're unfamiliar with that, in my experience so far, it means that the owner(s) can do what they want when they want. An example is their rates. Their rates seem great on the website. That's what got me to rent with Devon in the first place. They seem cheaper than a lot of places around town. But I've had my rates raised every six months since I moved in. My most recent rate increase was $42. That was on a unit that I just moved into in June 2026. I was paying $182. The rent will increase October 1st to $224 (with insurance it will be $242). They also owe me $146.47 as a refund when I moved out of one of their other units back in June. I've attempted to address the issue repeatedly with Chris the manager. He continues to refuse to address it. Initially Chris was great. Not sure what happened. There is a new person in the office now in addition to Chris and she's very nice but wasn't thoroughly trained and unable to help directly with a lot of issues. She just passes it along to Chris. So I cannot in good faith recommend this particular Devon Self Storage. Maybe the other ones are better but I have heard that they raise their rates often just like this one. I've waited months for my issues to be addressed. Renter beware!

I used Interstate Mini Storage last April through August, 2019 to store my daughter's and her…read moreroommates dorm essentials. They were more than courteous and a pleasure to deal with. Our unit was spotless and fit all of their things with a little room to spare. When we went to pick up their stuff in August, again everything ran smoothly. I booked them again in early March to store their things for this summer of 2020, but we were faced with Covid-19. Since we live in NY and the roommate lives in DE, we could not get there to use the unit. I worked with Gina, who is an absolute gem!! and we worked out a perfect solution. I look forward to using them again next summer if the world returns to being normal. Anyway, I highly recommend this facility for your storage needs!!

I can't even begin to explain or put into words the personal satisfaction I have with the people at…read morethis location. They go above and beyond each time just to make it easy for us the clients. I am never less the amazed at the kindness and willingness and compassion from them!! For any and all storage needs go here! The best is here!

I vowed I would never ever use a storage facility again. Public Storage (I used one of the…read morelocations in Lakewood, CO) was horrific when it came to customer service. But there I was, in Gainesville, FL, and once again needed a self-storage facility. Public Storage was out of the question, so I decided to give Archer Road Self Storage a try. And I'm glad I did. Dave and Sam are wonderful and make me feel like a valued customer. They go above and beyond to earn and keep your business. The storage units are clean and the climate control is more than adequate. You cannot go wrong with them.

This is a nice facility and well run. Both guys are very nice and helpful. They have U Haul…read morerental vehicles there. I would recommend you call them directly to see if they have vehicles available. Also they have the good moving boxes like the ones used by moving companies.

Pat is a great guy, always reachable by phone, and gives you a great deal. Facility is well-kept,…read moresecure, and very convenient, especially if you're downtown. Dealing with Pat was, by far, my best experience with a storage unit.

This place is great! I would definitely recommend this place to anyone looking for storage! Great…read moredeals and customer service! The storage facility is secure and up-kept and I feel comfortable leaving my belongings there.

Haven't been to this facility since they changed to StorQuest, but I tried last week. They happened…read moreto be resurfacing the lot that week, and I needed the storage right away. Tracey at the desk was able to move my newly-signed online lease to a different StorQuest facility down the street, so 5 stars on the customer service!

From the owner: It's a big world out there. You're going to need somewhere to keep your gear. At StorQuest, we know…read morethat a storage space is more than a storage space. It's an invitation. A springboard to an awesome life. That's why we go to great lengths to help you get your stuff into storage, get it organized, get it managed, and get back out there to the things that matter. Rest assured that we've got your stuff handled.

Extremely disappointed with customer service. I had booked a move for July 31st but had to cancel…read moreit because of a family emergency. I called MULTIPLE TIMES throughout MULTIPLE DAYS. Now, I checked the hours and thought "well, maybe the hours have changed due to COVID, so I'll call later in the day to see if they'll pick up." They didn't. The first few times I called, no one answered and I tried to leave a voicemail. Mailbox was full. Understandable. I call the next morning, no one picks up, and I was able to leave a voicemail. Sounds to me like they emptied the mailbox which was great. I wait two days, and no one calls me back. I call several more times, and leave another voicemail. I WAIT TWO MORE DAYS, AND NO ONE PICKED UP. In my voicemail, I also wanted to ask if the $100 I deposited was refundable because when you book a move, you need to put a $100 to secure your booking. So, I got fed up of waiting to call the next day and sent an email asking to cancel my move and ask if I could be refunded. I wake up this morning to an email, an AUTOMATED EMAIL, that my move was canceled. Okay, that's good. My original objective was done. However, the fact that no one wanted to answer my simple question of a refund was already making me angry. I called this morning twice to ask about the refund. And again, it went straight to voicemail. The first few times I called, I figured it was because of COVID and I'd been lenient. But now that it's been over a week, I'm done being patient. Had someone picked up to tell me they're understaffed or even mentioned it in the voicemail, I would've understood. 1) ALL of my calls were ignored and NO ONE thought to call me back even AFTER I left two voicemails 2) They clearly didn't care when I voiced my concerns in an email that I simply wanted answers for a refund and a cancellation. Cancellation was done but I guess they figured it would be easier to just cancel the move without having to deal with a paying customer. 3) I had heard great things about this moving company and saw so many great reviews about their services. This was a huge let down. Customer service is a big part of what makes someone want to pay for your services. Next time, when I move, I think I'll just stick to moving furniture myself.

I was put off by the attitude of the one mover, they sent three. He was the one in charge. He for…read moresure knew what he was doing with moving things and had to direct the other two. It was just incredibly stressful and I could not wait for them to be gone. I'm older. I used to be able to do things on my own and I can't anymore. Letting people into your home and handling your personal things is stressful in itself. I felt the leader was disrespectful and made fun of me being older. I'm not sure why that's ok in today's society but it seems so. He made constant noises and when he called for me to ask a question it was in a high pitched weird voice, sort of imitating a cat. I did at one point tell him I was not sure if I should be offended by his high pitched woman voice imitation- trying to give him notice to stop. He did not. It did seem as his two helpers were made a little uncomfortable by it also. They moved my stuff, thought it was made more stressful than it needed to be, and I probably won't use them again. The person I spoke to on the phone was polite - too bad he didn't do the move.

The signage in the office (see my pics) is meant to be comedic but it communicates the tone of the…read morelady at the counter. Thanks to prior reviews I came in cautious and was properly prepared. After making a reservation online, I came in to pick up and started the transaction with a casual "good morning." Nothing over the top but just respectful. A couple of yes "ma'am's" and "no ma'am's" and the transaction was fine - uneventful. Everything was satisfactory to the pick up, the truck functionality, and the drop off (at another location). I did get the feeling (from transactions ahead of me) if you are going to challenge anything that you need to stay respectful. I felt any negativity would be met with a low tolerance level. Very small waiting room (also in pics) so hopefully you don't have to wait long for anything. I would have no qualms about using them again.

The woman at the counter was very rude to us. I had a reservation for 1:30 pm made on line. She…read moresaid that reservations online are not guaranteed and there were no trucks available. We had come from Miami to Gainesville and our window to move the furniture was 2 hours. She could care less about us. I asked how we could cancel the reservation and she said she could offer no help and to call the online reservations. She truly misrepresented budget and its policies. I had to find a pick truck from enterprise and do the moving in 3 trips. I don't understand the previous reviews. She is a master in mistreating people. Congratulations for your horrible treatment of customers