Have had a unit there for over two years, manager Kimberly has always been amazing and very…read morehelpful. I've never had a single issue. It's a company unit and if anything, delivery drivers are the worst! Kimberly and her team are always finding my packages in other people's units and either holding them for me or putting them into my unit when they have time. Above and beyond 10/10.

This is by far the worst business I've ever had to deal with. Would give 0 stars if I could…read more You can only access your unit from 10am - 5pm, Monday thru Saturday, however this information is posted nowhere. Their customer service is directed to a call center in another state. What kind of storage unit restricts access like this? How is a working person or student going to access their belongings when you can't go after work or on the weekends? They give you a "gate code" to trick you into thinking you can access your unit after hours but the codes don't even work. Not only are the times absurd, 75%+ of the units are located upstairs and there is only one elevator that works as the other is broken. If this wasn't bad enough, I got a unit over the phone and was given a price and when I got to the building the price wasn't honored and they had no idea what I was talking about. Do yourself a favor and go literally anywhere else. You'd be better off storing your things on the side of the road.

I used Interstate Mini Storage last April through August, 2019 to store my daughter's and her…read moreroommates dorm essentials. They were more than courteous and a pleasure to deal with. Our unit was spotless and fit all of their things with a little room to spare. When we went to pick up their stuff in August, again everything ran smoothly. I booked them again in early March to store their things for this summer of 2020, but we were faced with Covid-19. Since we live in NY and the roommate lives in DE, we could not get there to use the unit. I worked with Gina, who is an absolute gem!! and we worked out a perfect solution. I look forward to using them again next summer if the world returns to being normal. Anyway, I highly recommend this facility for your storage needs!!

I can't even begin to explain or put into words the personal satisfaction I have with the people at…read morethis location. They go above and beyond each time just to make it easy for us the clients. I am never less the amazed at the kindness and willingness and compassion from them!! For any and all storage needs go here! The best is here!

Sandy was very helpful. My husband has rented a storage room for the last 10 years. We needed…read moreassistance in managing our monthly rental amount. Sandy was very proactive in helping us get the best deal for our loyalty! Thank you Sandy!

I have rented from this facility 3 times. This last rental was by far the worst. Two months into…read moreour monthly agreement, the monthly rent was "reevaluated" and increased by 25%. Renter beware. They can reassess your rental agreement and raise the price whenever they choose to. In addition, this time our contents got wet due to flooding and many things were damaged. We were unaware of the issue but only discovered it when we moved out. Not worth the expense. I will not return to this location.

Customer service on the phone was very helpful and understanding. She took the time to explain and…read moreprovide me with options

Amazing place for storage and a quick truck rental! Edwina the manager is super friendly and…read morehelpful at all stages.... Can't recommend this business enough! Cheers!

The couple that runs the place are very nice, and very efficient. Unit was clean and all went…read moresmooth. Highly recommend if you need a storage solution.

Great experience with this place. I really needed a unit but ran into a hiccup with my credentials…read more Luckily the employees here are extremely considerate and understanding. They were courteous and provided excellent customer service by understanding my needs and meeting them. Everyone should take this business as an example of a job well done. Thanks for your kindness. Best wishes in business and please continue to provide excellent service!

I returned to my unit after a year to empty it out. I was only in town for 24 hours so it was a…read morevery stressful time. Mike at the front desk was SO nice and patient with me! He answered my questions and helped me get my lock off. I was also transporting a scooter back to CA and was waiting on a transportation company to pick it up. It was raining so Mike offered to put a tarp on it for me! The transport guy called to say he wouldn't be there until late at night (after my flight left), so Mike offered to store my scooter behind the security gate and created a one-time passcode for the transport guy to access. He went above and beyond and really put my nerves at ease! I appreciate his kindness!

Carol is a total pleasure to work with, even from out of town. Highly recommend.read more

I hopeU-Haul will forgive me for saying I did not expect a trailer rental business to be so…read moreexcellent. I picked up a trailer here and was astonished at the helpfulness, friendliness and professionalism of the staff. (On top of that this place is the Disney World of U-Haul as it is very clean and spacious).

My recent experience with U-Haul was extremely disappointing, and I would not recommend their…read moreservices. A few days before my rental, U-Haul asked me to transport one of their trailers for a promised $100 payment. However, when I arrived to pick up my truck, the offer was suddenly withdrawn without explanation. My rental was scheduled from May 31 to June 2, 2026. When I arrived at the location where I had made my reservation, the representative did not introduce themselves and simply informed me that my truck had been moved to another location, wasting my time and requiring an additional trip. At the second location, another representative failed to explain the rental process and placed a $100 hold on my card without mentioning it beforehand. The truck was delivered with only a quarter tank of fuel and the check engine light already on. I immediately called U-Haul to report the issue. My original drop-off location was Daytona Beach, but when my plans changed, I called ahead and informed U-Haul that I would be returning the truck to Gainesville. Only then was I told that changing the return location would alter my contract and increase my charges. This was never explained when I picked up the vehicle. Despite returning the truck a full day early, U-Haul kept my $100 deposit, told me I owed an additional $37, and has now sent another bill for approximately $67 while threatening a $30 late fee if it is not paid promptly. The lack of communication, surprise charges, poor customer service, and constantly changing information made this one of the worst rental experiences I have ever had. I left feeling misled and frustrated, and I will not be using U-Haul again.