My experience with this storage facility Gainesville 34th st, has been nothing short of a logistical nightmare. After making an online reservation, I expected a prompt call for assistance. Unfortunately, a full day passed, and no one reached out. When I finally took the initiative to call them the next day, I was informed that an accident had occurred within the facility, causing them to be preoccupied and resulting in the delayed response. The virtual move-in process turned out to be a chaotic affair .It took a frustrating freezing 90 minutes to finally access my unit. The series of phone calls I made during this ordeal only added to my dismay. The first call was abruptly cut short due to a system freeze, leaving me without any resolution. The second call, though somewhat informative, led to a bizarre scenario in the freezing cold. I was instructed to open a lockbox and retrieve the locks for my unit, only to find the box empty. Multiple attempts ensued, and after the tenth try, I finally stumbled upon a locker with an actual lock. However, upon closing the unit, I discovered a critical flaw - there was no hole in the door for the lock to secure. Subsequent calls, handled by different individuals, proved equally frustrating. One call abruptly ended as soon as I reached the lockbox, leaving me hanging in the cold. Another call, handled by the same person as the second, resulted in the realization that I had been given the wrong type of lock for outdoor units. Back to square one, we embarked on a trial-and-error process of opening different lockers until the correct one was found. At this point, the freezing temperature made me reconsider my choice of unit. I requested a change to a climate-controlled one, understanding the transfer fee but suggesting, in a somewhat joking manner, that the fee could be waived given the considerable inconvenience I had endured. The response was less than empathetic - a half-hearted acknowledgment that they could try to waive the fee but a reminder that I was, at least, being allowed to change my unit. Despite my reservations, I paid the transfer fee, marking the end of a grueling hour in the freezing cold. Now, with the transfer completed, I faced the challenge of finding my new unit. The staff seemed equally clueless about its location. After navigating different buildings for what felt like an eternity, I eventually stumbled upon my unit. The immediate impression was disheartening - a terrible, pungent smell and the overall ambiance akin to a trash area. Upon opening the unit, I was met with the sight of wrappers scattered within. Fatigued after a day's work, I reluctantly picked up the debris, resigning myself to the fact that the day's trials were far from over. To add context to the initial communication lapse, the facility explained that their delayed response was due to the aftermath of an accident on their premises. While this information shed light on the reason behind the initial lapse, it hardly justified the subsequent cascade of issues that unfolded during my virtual move-in. This entire experience stands as the single worst encounter I've had with a storage facility, calling into question their competence and professionalism. read more

First time renter, loved the place. Location was great, layout was very easy to learn, and I got a really good deal on a unit. But honestly, Melissa at the front desk is who really sold it to me. She is absolutely wonderful! She was one of the most friendly and accommodating persons I have ever dealt with. She even lent me a lock while I was waiting to get mine in the mail. She, without a doubt, made me end up going here. The hours weren't the best, but in the interest of reducing theft at night, I totally understand. If you live in South Gainesville, this IS the place. read more

This was my first experience with a storage unit and it was great. Since the first day the staff was very courteous and friendly. The start-up process was very easy and completely hassle-free; no hidden fees or anything like that. Got a tour of the units and we were shown all the different unit sizes available. The units are very clean and well-mantained and never had a problem with my property in it. Love that you can pay by phone. Would definitely recommend. read more

Kept my stuff here for 6 months. Best prices, air conditioned, good hours. They also stay on top of all their units: I moved out a few weeks early and the very next day they call to check that I moved out since there was not a lock on my unit anymore. Amazing! They won't forget you and your stuff is 100% safe. You get a lock with your purchase or you can use your own. Always has good deals and discounts too if you rent for 6 months or more. read more

The staff here are so incredibly friendly and helpful. I have been a trouble maker of a renter since day one and they have only been patient and kind with me. The prices are fair, the units are clean and dry, its secure, and the location is good. I would recommend this self-storage to anyone who asks. read more

The receptionist was soooo nice and full of humor. He was very understanding and gave each customer his full attention when t was there turn. The storage units are well kept and spacious and the prices are very low compared to the neighboring competitors. read more

1st time storage renter here and I have to say everything went smoothly. The price was respectable, the location was good, and the service was great. Amazing costumer service from Melissa behind the desk! Would definitely recommend to everyone! read more

1st time storage renter and college student here. Everything went great. I was able to view the unit with ease before renting. Pricing was great and I felt very comfortable and satisfied with my purchase. read more

Good, clean storage facility with AMAZING customer service. The girl behind the counter was seriously just an awesome, amazing person. Highly recommended! read more

Excellent customer service!! friendly and professional staff. First time renting a storage unit for my son. The area is very clean and secured. read more

The staff was so friendly, not too expensive, and had a great sense of security when coming here. Will definitely rent here again!

Very afforable and spacious. They have great deals for students as well. They are very friendly and professional as well.

Omg! I love this place. I've used other facilities in the past but this one is way nicer. Yay for self storage!

Couldn't have been easier to get everything done. Everything was well explained and just easy to understand.

Great customer service! Office was very accommodating. Easy check in. 7 day access. Would refer to a friend.