What a terrible experience:
Dr. Perri told me on February 1st of 2024 that my insurance will cover 10 free sessions, I told her that I will wait until the insurance approve these sessions and that I would like to the know the copay before my appointments, that I don't want to have a bill in the end of the month. She insist that everything was fine and just go for my appointments. well last Saturday 03/09/2024 after my visit, Dr. Franklin, he asked if Dr. Perri informed that I need to pay $40 for that session and for the others ones, that my insurance denied my 10 free sessions, she never call me, she lie to Dr. Franklin saying that she talked to me about this, I never received a bill for these sessions, so now I need to pay $160, when I call dr. Perri to ask for an explanation, she don't even apologies for her mistake, she just said that she didn't know that the insurance will no give me those free sessions and now I need to pay, I told her that I will pay but never will be back to her place, she charge to my credit card without my authorization $200 on 03/10/2024. What a terrible customer service for this person. I would like to share my terrible experience so this doesn't happen to another person. read more