I can't speak highly enough of Perna's Pet Care, and Caitlin too. Really, there aren't enough superlatives I can come up with to properly praise Caitlin Perna's extraordinary petsitting service. But in the interest of time and space, I'll share just a few:
Exceptional, meticulous, superb, professional, reliable, trustworthy, smart, conscientious, consistent, kind, funny, caring, thoughtful, incredibly passionate about animals and her work, remarkably attentive, dynamic, energetic, engaging, enthusiastic, empathic, warm, interesting and interested, the embodiment of followthrough, hard-working, second-to-none....in a word, incredible!
I'm a very anxious traveler, for a few reasons, and one is because I hate leaving my cats... I'm anxious about that, even though I've never had a bad experience with petsitters, thank goodness. I just hate being away from them, I guess. I moved to Austin in the fall of 2019 and the first time I needed to travel was Feb 2020. I found Caitlin on Yelp that autumn (she was one of three petsitters I interviewed, and while the others seemed fine, Caitlin immediately struck me as exceptional, the way she connected with the kitties [they loved her too!], the way she was actively listening to all the boring minutia I was sharing about feedings and such (I was boring myself, but she never seemed bored!), the way she really wanted to get all the details right and care for the cats the same way I do in my absence. So she was my clear choice, without a doubt.
I immediately felt good about knowing Caitlin was our petsitter, so then I set out to make travel plans (to visit my brother in L.A.). However, those plans were months away, so as we got closer to departure date I asked Caitlin if she minded visiting once more so I could run her through all the details in person again, show her the apartment access stuff and all that, all those details I worried I might forget how to explain well in writing. I felt like that was a big ask, and I apologized profusely, but she was so kind and said it was no problem at all, she was happy to do it. Just lovely, the way she alleviated my anxiety about leaving the cats and the way she alleviated my guilt about asking her to make another trip out. Just one example of how Caitlin goes above and beyond her job description, and doesn't even make a big deal of it.
Because of Perna's Pet Care, I was able to actually enjoy my long visit with my brother (good thing I had a fun trip, because that's the last place I've traveled to, and I don't know when I'll feel okay about traveling again, ugh). I love the Perna's Pet Care software (love it!) that allows me to get updates and add notes and all right in the app. So great, so organized. As promised, Caitlin sent me updates after each visit, including pics, and her playfulness and sense of humor came shining through, too, such as how she bestowed "awards" after each visit (like "floofiest tail" and "sweetest face"). So fun for me, always made me smile. And I returned home to happy cats (they got lots of attention in my absence so they weren't mad at me for leaving, and everything was perfect while I was away, even though they have kind of a complicated feeding routine due to health stuff... Caitlin got all the details right!). A pleasure coming home to happy cats and the apartment just the way I left it.
I really couldn't be happier with Perna's Pet Care. Caitlin is fantastic, exceptional in her work, and she loves animals so much, that so clearly comes through. Because of Perna's, when I travel next, I'll only need to worry about stuff that doesn't have anything to do with the cats (i.e., parking at the airport, catching my plane, missing the connection, getting the rental car, etc etc etc).
If you have animal companions you love and care about, and if you will ever travel (or be away from home during the day and can't let your pooch out) and need someone you can trust completely with your furkids, you need Perna's Pet Care in your life. I cannot recommend her enough, truly! Thank you, Caitlin, for all the hard work that you do, and the way that you do it!! read more