Denise is a savior! I called her up with a last minute request for over night sitter for our two mini doxies and she was so kind and helpful and informative. Denise was professional on the phone and works fast on finding the right person in her company to help us out. Denise has an app that is easy to communicate with her and your pet care taker. You can schedule appointments and get updates. Again, professional. I felt secure that our pet sitter would not only take wonderful care of our fur babies but also respect our home. I will choose Doggie Latchkey for all small and large services. read more

we needed in-home service for a cat with cancer and a dog with pancreatitis. Jeni moved in for three days and provided around the clock care for our furry family members. She was always in contact and sent wonderful updates about their status and any questions we might have had during that time. we are extremely fortunate to have found Doggie Latchkey and Jeni! read more

We have been using Doggie Latchkey for over a year and absolutely love the care and attention they bring. They consistently go above and beyond, from the pictures of each visit to the detailed reports they provide. Heather is one of Stanley's favorites and I believe he looks forward to our trips just so he can see her. It is so nice to know that Stanley is being loved and care for! We will definitely continue using their services! read more

The Result: One dog with kidney disease being given incorrect medication (Chemotherapy). Another dog being given the wrong dosage of Chemotherapy. Disrupted Wedding/Honeymoon. Large vet bills being covered by their insurance. Doggie Latchkey refusing to issue a full refund. The Experience: We hired Doggie Latchkey since they had great reviews, were allegedly professionals, and were fully insured for any issues that may occur. We were going to be gone for one week for our Wedding/Honeymoon in Mexico. The initial dog sitter came the night before and was quite good after we showed her exactly what to do with medications and feeding. We gave her emergency contacts and an extremely organized, color-coded feeding/pee/medication schedule. We were told she would be there every day and night for the first half of the week, and the second half of the week she would be back at nights/mornings for the feeding and medications. What happened is that we were told without any warning that the second nanny would be taking over completely from the initial nanny. This is someone we've never met and hadn't personally shown how to take care of our three dogs, all of which have medical issues. We tried to facetime her the first morning she was working to make sure she didn't have any questions about the routine, however she seemed frustrated we were calling and seemed as if she wanted to get off the phone as quickly as possible and told us to call the owner of the company, Denise. We only called her at the request of the nanny and asked why the sudden change in nanny's while we were talking to her. She ended up being quite rude to my wife and suggested that if we have someone, we know that could take care of our dogs that we should call them. On our last day in Mexico, we received a phone call from the nanny saying she gave Chemotherapy to the dog with Kidney Disease rather than the one that needed Chemo. The sitter was not prepared for this situation, did not know about the Pet Poison Hotline, nor had a way to pay for the $60 fee for a case number from them that the vet required. We had to coordinate the point help line and the emergency vets from Mexico. The nanny got to the vet 1.5 hours later rather than the 20 minutes it usually takes to drive there. We had to book the first flights we could tend to our dogs. Upon talking to the vet, it turns out this was the second time they had been in contact with here. She had apparently given too much Chemo to our dog that was prescribed it and was seeking advice 3 days prior. Same story from our regular vet, but she kept mixing up names on the call, so we are unsure if she knew which dog was which. When we arrived home the house smelled horribly. Upon reviewing our cameras around the house, the second sitter didn't follow the pee schedule we laid out (which was needed due to the frequent urination of our dog with Kidney disease), so the dogs would wake up earlier than her and pee and poop around the house. The nanny picked up poop but didn't clean up the pee. They insurance was a pleasure to work with. They covered all the vet expenses that we racked up, however informed us they can't reimburse us for the pet sitting expenses, that's on Doggie Latchkey's end. After trying to request a refund on a poor service on a call with their Director of Operations we were only met with equally poor customer service, we were told they were willing to refund $450 of the $1304 we were charged claiming they did an adequate job of taking care of our dogs, until Denise the owner called us again and was extremely nice about it and was quite remorseful and so mortified about what happened. We were issued the Full Refund of $1,304. In the end Denise came through and acted professional in her communication, and willing to work with their customers to make things right. read more

Doggie Latchkey - Dog Walkers Near Me - Novi, Michigan

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Doggie Latchkey was amazing for a recent week long trip! They were very respectful of our home and took great care of our pets. Each visit we received personally written updates and silly photos- we knew our pets were well taken care of! The sitter we had (Chloe) communicated very well with any concerns and even was open to helping us with our Chickens so we didn't need to hire a separate sitter for them. The online registration/scheduling process was simple and the owner or coordinator was very helpful and professional. We will definitely use their services again when we need them!! read more

We've used Doggie Latchkey for a couple recent vacations to care for our (very spoiled) dog and we could not be happier. They tailor the care to your pet's needs and work around your schedule, including flight delays etc. We also really appreciate the text and photo updates for added peace of mind. Highly recommend! read more

We have two very old doggies and thanks to Doggie Latchkey and Julie ! we were able to take a long needed vacation. We have 4 needy cats too, but Julie just ran with it and did an awesome job. She made it look easy, so we plan to take off again. Thank you for service so that our old doggies can stay home and safe. We have no worries and we will enjoy our next trip too!! Thank you, Renee read more

Until recently, I'd had a decent experience with them. The major issue for me was rotating sitters otherwise, they had been timely and provided feedback from their visits. I've appreciated how they've typically communicated- providing arrival time and pics of the walk. Last week, a sitter didn't show and I thought I'd booked incorrectly on the site. Denise insisted that the sitter had shown up. The company has a separate code to enter my house. Entry into my house is logged and notification is sent to me. None of that happened and the sitter did not contact me that she was at the house or send pics which has been the company's protocol. Denise suggested maybe the visit log just didn't transfer to me but she had it. The alarm system also didn't detect entry. She suggested that perhaps my door and my security systems just malfunctioned at that particular time. Willing to believe something other than willful deceit, I opened and closed doors multiple times to see if there was ever a failure to detect this. Obviously both systems were working. Plus, the sitter on the prior day was logged. I appreciate Denise's loyalty to her employees however when she attempted to provide documentation of the alleged visit with photos from a prior visit in August, I became extremely concerned about their professionalism to say the very least. When I notified her that the pics were dated (providing proof that my dog had in fact grown her summer cut and that I had the same pics from the sitter from her prior visit), there were other excuses regarding the pics ("maybe they sent the wrong ones", "maybe they didn't transfer correctly") but no apology or concern that there was an attempt to deceive or any concern regarding how unsafe this seemed. The sitter who reportedly wanted to meet with me and was very upset up about this per Denise, did not respond when I asked what happened. This sitter has stayed in my house and also with my daughter, so this situation has left us rattled and feeling a bit unsafe. Perhaps this was a momentary lapse on Denise's part since there are so many positive reviews. Just be aware. Had she handled the situation appropriately and maybe acknowledged a scheduling error, I probably would've continued to use them. At the very least, she didn't take responsibility for her employee's deceit. At the worst, she also lied. Good luck! read more

No word but...AWESOME. Doggie latchkey put my mind completely to rest when I went on vac for a week. My first time ever being away from my 2 cats. The texts and texted pics really showed me how very much my sitter, Bailee, loved cats. She even was able to get my extremely scared, rescued 2yr old to trust her enough to let her pet him and he even came out of his hiding places for awhile. You will NOT be disappointed and moreover you will feel at ease that people who love animals are loving yours almost as well as you do!! read more

Both Sarah and Susan were wonderful with Mable and Murphy. Everytime they would come to check on them they would send pictures and an update on how they were doing. I would definitely use Doggie Latchkey again. read more

We scheduled with Doggie Latchkey to look after our pug-a-poo, Oscar. This was to begin with a meet-and-greet in our home. We live in La Salle Gardens, on a very safe block. The sitter said she did a "drive by" and didn't feel safe because there is an abandoned house next to ours. This person didn't even have the decency to knock on our door to discuss it with us. Mind you, our home is very nice. It's outfitted with a state-of-the-art security system, neatly appointed, clean, and nicely landscaped. Because I, a very professional person who enjoys being successful, can't conceive of a grown person being scared of an abandoned house, I can't figure out if the would-be pet sitter is actually too lazy to take the job, or perhaps uncomfortable in a black neighborhood. Whatever her reasoning, lacking the human decency to even arrive at the scheduled time to discuss this issue tells me everything I need to know about the quality of this company. read more

We visit Michigan several times a year and needed a dog sitter to visit at various times. We found Doggie Latchkey from the Yelp reviews (so thank you fellow Yelpers!). Linda has been visiting with our older Vizsla, Tango, several different times. First off, the data points: Doggie Latchkey sets up an initial meeting with your dog sitter which is very informative and follows a comprehensive process to clearly inform you about their organization and how things work. They make it very easy to submit payment electronically and schedule appointments through their website. You receive a confirmation so you have comfort knowing they have you on the schedule. We haven't needed one yet, but they have a backup dog sitter in case your primary sitter is unavailable. That's important for us because we have prescribed days and times when we need sitting. They were responsive to our inquiries from the start - also important for communication and knowing plans are firmly on the schedule. And now to my most important part of the review: Our dog sitter, Linda, and her relationship with our Tango. Tango is 12 years old, a bit finicky in his older years and doesn't warm up to strangers easily. Linda took the initial meeting in stride observing him and his peculiarities. She is very comfortable around dogs and understands that they come with different personalities. Anyone can hang out with an easy-going, super friendly dog. But it takes a real dog-lover truly develop a close and trusting relationship with one that is not as gregarious. They have had several visits now and get along wonderfully! The peace of mind it provides us is priceless. Linda also sends us detailed text updates after their visits with pictures of their escapades. I highly recommend Doggie Latchkey. We are so fortunate to have found them (thank you again Yelpers). read more

Great company. Gets somebody out whenever you need them there, can handle any of your needs and is very professional. They even text you telling you a detailed message of how it went along with a picture. Couldn't ask for anything better! read more

I would definitely use Doggie Latchkey again, and have already recommended their services to friends. I am delighted with Doggie Latchkey! We scheduled visits for our cat during a recent trip out of town for the holidays. In the city, security is important to us and I appreciate the professionalism of Doggie Latchkey. Scheduling was smooth--it was no trouble to accommodate our calendars, even though we called somewhat last minute during a busy time. Communication is excellent--both during scheduling and while we were away, we always knew when to expect the sitter and that visits went well. Most importantly, when we returned, we could tell that our cat enjoyed her visits with Autumn. In the past, our cat has been very stressed by change and when left with family members. It is so nice to have peace of mind on vacation knowing that she is well-cared for and content while we are away! read more

I highly recommend Doggie Latch Key. Denise. the owner, couldn't be more friendly, concerned and understanding of my situation with an elderly dog, a puppy and my daughter's 5 yo dog. She worked out a schedule with me that gave me peace of mind to leave on my family vacation. Roslyn was my dog/house sitter. She spent quality time with my pups (meet and greet), before I left, leaving me feeling I would have no worries while away. I'm very neurotic about anyone in my house and taking care of my pups. However, after 5 min of her being at my house, well over an hour, I knew I could trust her and my pups would have excellent care. I was right! Roslyn went above and beyond my expectations. Communication daily and with pics of each on walks, playing, eating and sleeping. She was amazing and SO sweet. My house was neat- the way I left it. The yard messes were cleaned up. All 3 pups were SO happy. I was the happiest. I went on a beautiful trip with my whole family and had peace of mind while away. Thank you Denise and Roslyn!! read more

We had a problem and once the owner was aware of the situation she did everything she could to make it right. She followed up carefully in a timely manner. We are extremely happy with their professionalism and will now continue to use the service. read more

We have used Doggie Latchkey several times over the past 1+ year. I have two Great Danes and five parrots, not an easy household to simply walk into and take charge. Rochelle and Ashley are great. They go above and beyond in their care of our pets, even changing parrot cage papers when I didn't ask them to do so, which was very much appreciated. Our house is always spotless when we return, usually very tired from traveling, and that means a lot. Denise, the owner, has always been willing to accommodate changes in our plans, and there have been times even I was surprised she was able to do so. I highly recommend this group. read more

I totally and confidently depend on Denise and her crew to take my place caring for my girls any time necessary.

We can leave for an extended period of time with peace of mind. Our pet sitter, Ann Marie, comes into our home and cares for our cats. She feeds, cleans litter boxes and makes sure they have fresh water. She also sends a text message, with picture, each visit. I would highly recommend. read more

We have been using doggie latchkey for our lab/pitbull mix since we got him 2 years ago as a puppy. We need someone to walk him during the day when we were at work & didn't have much time to find help. Kathleen immediately developed a bond with him and treated him like her own pet. Our dog has had issues with anxiety & shyness around people, but nothing seemed to faze her as she patiently worked to earn his love & trust. We truly believe that she played a huge part in his training & social development! Now that we have moved, we wanted to keep using Doggie Latchkey, and Ashley & Christine fit right into our family & schedule. We have also continued to use Doggie Latchkey for overnight stays when we travel. The Doggie Latchkey team is reliable & always provide photos & updates after a walk, so we can feel confident that our dog is safe and happy while we are at work. These people have become like family to us, and we would highly recommend them! read more

I have used them for several years on an as-needed basis when I can't get home in time to let my dog out. After walking my dog, they send me a detailed text to let me know how it went. I also like that all of their employees are insured. read more

Denise, the business owner, is incredibly caring and considerate and has always helped with my various pets over the last several years. Any of the petsitters who have visited have also been great, sending pictures and updates via text and email whenever I'm out of town. I wouldn't consider using anyone else for petsitting in the area. read more

We've been using Doggie Latchkey for several years, every day. Our dog is our only child and we take his care very seriously. DLK is top notch! Denise is very detail oriented and everything runs like clockwork. We love her employees and trust them implicitly. Highly recommend!!!!!!! read more

We started using Doggie Latchkey about a year ago and could not be more pleased with their professional, helpful and accommodating business. They are always a pleasure to work with and have always given our "furry" child the best of care! read more

I am so happy to have found doggie latchkey! Denise, the owner, is so nice and great at communication, i never have to wait long to receive a reply to a question or email. I have a dog who is a bit of a handful and denise was very understanding and sent the perfect petsitter to watch him while i was out of town. Samantha watched my dog for a week and sent me updates and photos everyday, and i felt so comfortable knowing he was in such good hands! I could not imagine a better petsitting experience! In fact, i have already scheduled my next day for samantha to come watch my little troublemaker :) read more