I don't like write bad reviews but they took my copay in errors. After 10 calls since Oct 1,2025 to…read moreFeb 18,2026, they have reimbursed me $63.68 out of $980 and still haven't reimburse me the rest.

love the Swampscott physical therapist at ATI. they are simply amazing and very personable. shout…read moreout to Adam and JR., thank you for helping me and you both are simply the best..

Fabulous company for treating you! Front desk assistant Stephanie is always so helpful and funny ,…read morejust great; very welcoming. I've seen two physical therapists and both are so warm, caring and really address any needs regarding your treatment. The hours are great, it's open from 7a.m. through to the night. So easy to make convenient appointments. I can't say anything but good things about this Saugus location!! They have great a.c. when temps are high : ) and is a very relaxed and awesome place to be when needing a physical therapists !

The people in charge of scheduling appointments for this company are so rude, I never got as far as…read morethe PT. When I first spoke to them to try to create an appointment, the woman seemed angry that I was calling. After I decided to look elsewhere for PT and cancelled, they called me back to see if I wanted to reschedule (even though I told them I didn't), and then hung up on me after I told them I had found another PT provider.

Be very aware of this place ! The therapist never steps in to help the PTAs! And to be honest…read morethey're not trained enough to be left alone ... They will refer to their doctor that does a FaceTime call with you and you tell him what's wrong and he automatically says "you need a month off " .., Then they'll refer you to a atty that will lie and try to get you to lie to the insurance company... Be very careful here if you have a case ! Insurance fraud is a serious offense! And that's just what you might get going to this place ! Beware !!

Just finished up 4 months of physical therapy here with John. He was extremely patient and…read moresupportive of me the entire time. In fact, the entire PT and support staff were nothing short of professional, friendly and supportive of my rehab. Their Covid protocols throughout my time there were very diligent and I felt very safe the entire time. Hoping I never have to go back, but if I do, this is the place I will go :-)

I first went to another PT clinic which gave up on my issue. Several friends all recommended…read moreFitzgerald so I gave it a try. Fitzgerald cared about my injury and worked hard to help me rehab. Alicia was a fantastic therapist, who I can't recommend highly enough! She provided a great program and worked closely with me throughout. Elizabeth was great, too! Fitzgerald is a friendly group and provides varied, fun techniques to make rehab an easier process. I will be recommending them to everyone I talk to who needs PT.

Very professional staff and friendly, caring physical therapists. I had shoulder surgery and did PT…read moretwice weekly for four months, and from the initial assessment until the final session my experience with Christi was great. They have all the equipment you could need and a clean well-kept space. Customer service was great in helping with scheduling, as well. (I've been to Fitzgerald three times now in the past few years and if I need PT I will only go there.)

WOW AMAZING! GREAT!…read more I have heard good and bad stories about different places for Physical Therapy. (I have a torn PCL and MCL problems, and needed a place to go!) I looked at other places people recommended, but MGH was right next door to work - so I hoped I could go there (for convenience as well as reputation) Once I confirmed with my insurance I could, and scheduled up a few appointments, I started on my way BACK to a strong leg and knee! Asyou walk in, you see all the framed jerseys from Athletes, from David Ortiz to Ray Bourque and more... Yes, a lot of Boston Pro athletes (and pro athletes form elsewhere) go here, so you know it MUST be top notch. The equipment and facilities are top notch, as you would expect, from the locker room with showers, to the machines and therapeutic equipment. My therapist, Kailin, is GREAT. She has the patience to deal with a difficult and stubborn patient like me (yes, I said it, and will admit it!), and the knowledge and experience to help me out. I have pushed aside my imaginary knowledge, stubbornness and desire to do things my way and put myself in her hands 100%, and could not be happier. So far after a month, I can tell positive change, and as long as I keep listening to her versus ignoring her, I have no problem I will keep improving! The other staff around has always been helpful (they are busy, so people help out on some things), and they have always been accommodating on every aspect. I ave never been afraid to ask another therapist a question or for something if Kailin was not in the immediate vicinity. The front desk staff of Vicki and Harry is also top notch. Very helpful, friendly, and work to help you get in when you can versus the entitled nature you find at some offices. (in other words, they put you, the patient first all the time) Understand before you go, MGH is BIG. You have to register with the hospital, get your MGH ID card/number, and it might take an extra week or two to get an appointment. But in my case, where i suffered a traumatic injury nd had to heal, I would RATHER go to teh best, instead of the quickest. I hope you never have an injury or a need to go here, but if you do, and you need PT for a joint or tendon (or anything), then This IS THE place to go in Boston... who knows, you may find yourself on a table next to one of Bostons finest athletes.. sharing in the best PT and rehab in the city!

Hey! PT...the way it should be! Dont steal that. Imma trademark it!. Friendly staff. Comfortable…read moreenvironment. So cozy it feels like the staff is doing the work for me! And none of that steroidly, ped-y, still failed, feeling you get elsewhere. Recommended!

I first came here after tearing my patella tendon in 2017 and within a few months after surgery, I…read morewas back to running again. Over the last few years, I've had to come back for over-use injuries and every time the ATI team has helped me get back to being active. It would obviously be better if I didn't have to go to PT but it is nice knowing there is a place I can go to address my pain and feel confident in the care that I am receiving.

Franklin st ati .. exceeded my expectations dramatically .. kiernan was excellent in facilitating…read moreappt times and explaining procedures upfront. Christine was my first interface for my friend and was very helpful in setting simultaneous appt times to help with our logistics in arriving and parking and she was also very attentive to the special requests and issues of my friends therapy . Ali was my therapist and has been very professional and insightful with her comments and recommendations about my situation which requires at least 4 weeks. They make the experience as relaxing as possible and they were together so well . Therapy is not high on my list but Ali is very flexible changing approaches and listening to my needs ... it has been very rewarding and constructive for me.

I cannot say enough wonderful things about Broadway PT! I have been going there for about two…read moremonths for sciatica pain, and from the very first moment I walked through the door, I felt welcomed, cared for, and truly part of the family. The entire team is exceptionally knowledgeable, dedicated, enthusiastic, encouraging, and kind. What really sets Broadway PT apart is the combination of clinical expertise and genuine compassion. You never feel like just another patient. They take the time to understand what you are experiencing, explain the "why" behind the treatment, and make you feel like an active partner in your recovery. I especially want to recognize Phil for his incredible expertise and true dedication to his patients. He is extremely knowledgeable and has an impressive ability to assess the underlying issues, tailor treatment to your individual needs, and continually adjust the approach based on your progress. He takes the time to listen, answer questions, and make sure you understand what is happening with your body. Most importantly, you can tell that he genuinely cares about getting his patients better. His commitment and passion for what he does are truly exceptional. Michelle and Tom are absolutely amazing and deserve special recognition. Their level of knowledge, expertise, and attention to detail is outstanding. They are incredibly thorough and clearly have a deep understanding of physical therapy, movement, and the mechanics behind pain and recovery. They don't simply walk you through exercises -- they pay close attention to your form, understand your limitations, recognize what your body needs, and know how to challenge you appropriately without pushing you beyond what is safe. What I particularly appreciate about both Michelle and Tom is how confidently they apply their knowledge while still making every interaction feel personal. They are patient, encouraging, and always willing to explain what they are doing and why. Their expertise gives you confidence that you are in very capable hands, while their warmth and kindness make you actually look forward to coming to therapy. And beyond their clinical knowledge, Michelle and Tom genuinely care about their patients. They notice the small things, remember where you are in your recovery, encourage you when progress feels slow, and celebrate the improvements along the way. That combination of exceptional clinical skills and sincere compassion is rare. After dealing with the pain and frustration of sciatica, finding a team that not only knows exactly how to help but also makes you feel genuinely supported has meant so much to me. Every person at Broadway PT contributes to an environment where you feel respected, encouraged, and cared for. I am incredibly grateful to Phil, Michelle, Tom, and the entire Broadway PT team for the care they have given me. Their expertise, dedication, positivity, and compassion make Broadway PT truly special. If you are looking for physical therapy, I wholeheartedly recommend Broadway PT.

Workers here are really cool, down to earth and they try to make your experience pleasant. They do…read moreget busy sometimes and you feel like you've been doing the same rep for an hour but it's more rare than common and when they know you're on a schedule it's basically the same thing every time. I came here in extreme pain could barely walk and went for a couple of not a few months, I'm back on my feet and just with some patience it paid off and I feel back to normal

My previous PT provider didn't have any masking requirements, so I tried ATI, and am I glad I did!…read moreI found them to be excellent in all respects; most importantly they helped me quickly regain range of motion in my shoulder. I primarily saw Sara, who was extremely focused on what was going on with my shoulder. She was deeply knowledgeable, as well as pleasant and helpful.

I am very grateful for Xerxes and Rachel at ATI. I sprained my left ankle years ago, this time the…read moreright and it was much worse. I worked mostly with Xerxes and he was VERY thorough. He explained everything so well and did not sugar coat anything. I knew going in I would have to put in the work. Everyone there, front desk people included, were very pleasant. The facility was very clean. They were constantly wiping everything down. I never once had to sit and wait, they were always running on time. This is the place to go for your PT.