IF I COULD RATE 10 STARS I WOULD!! We came in with bad credit looking for a good Honda. Our Sales…read moreRepresentative Garri met us with warmth and a positive vibes. He sat down with us and went through all of our options carefully and he really showed that he cared about getting us the best deal he could. When I wasnt sure about the first car he showed us, he worked hard to get us a good deal on the car we really wanted even with our credit situation. He was extremely patient when we were sorting out bank and insurance. He waited for us and helped us through the whole process. In the end we got a very reasonable financing rate and left with our almost new 2018 Honda Civic. I couldnt be happier! If I had to do it all again I would, and whenever it IS time to get another car I will be coming back and asking for Garri by name. Garri is a great asset to this dealership! He was fantastic!!!

Purchased a vehicle here. Dealer failed to submit registration paperwork; temp plates expired…read moreMonday. My vehicle cannot legally be operated. Staff has refused to provide management contacts and hung up on me during a 30+ minute call. Issue confirmed with New Hampshire DMV. Escalating to regulatory authorities.

We had an absolutely incredible experience at BMW of Springfield! We originally came in to have my…read moreparents' 2020 BMW serviced, and less than 48 hours later, they were driving home in a brand-new BMW X5. A very special thank you to Patrick, our salesperson, who was truly unbelievable in every way. He was kind, patient, knowledgeable, professional, and made the entire leasing process incredibly easy and completely stress-free. He took care of everything from start to finish and genuinely made us feel like family. The entire team at BMW of Springfield was outstanding from the service department, to the finance team, to everyone who took the time to walk my parents through their new X5 and make sure they were comfortable with all of its features. Every detail was handled perfectly. This is exactly how buying or leasing a BMW should feel. First-class service, wonderful people, and an experience that exceeded our expectations. Thank you to the entire BMW of Springfield team, and especially Patrick, for taking such great care of my parents. We truly appreciate everything you did for us and couldn't be happier with the new X5! Highly recommend!

Great experience buying my BMW here, all thanks to Steve B. I was recommended to a local dealer by…read morea close friend who has referred over 10 sales to them, but their salesperson's while friendly wasn't quite honest. Steve, on the other hand, was completely trustworthy, transparent, and easily the best salesperson I've ever dealt with. It was the last day of the month so it was clearly one of their busiest day but it was service with a smile! By the time I finished up meeting with finance, it was about 11:00 PM. Steve should have headed home since my business with him was done, but he stayed until the very end just to shake my hand and say congratulations. That kind of dedication and awesome experience will definitely be remembered. I live about 3 hours away, but I will happily make that drive again to buy my next car here if Steve is still around. I'll also be sending all my family and friends in the tri-state area his way. Steve is a class act. If you are considering a BMW, go see him in Springfield, NJ!

We purchased a car from Diana and George and it was a very pleasant experience. They didn't…read morepressure us in purchasing the vehicle. They were efficient, courteous and professional in our dealings. I can honestly say that this is the first time purchasing a car that went very smoothly. I would recommend dealing with Diana and George in the future. They are an amazing team. If you need a new vehicle please contact them. You won't be disappointed .

Autoland service department is the GOAT! Absolutely spectacular service, with timely, detailed,…read moreincredibly helpful updates from Jim, the kindest help from Katherine, and EXCELLENT work from the whole mechanics team. My car went from flashing warnings and not working to gleaming like it was new, with everything taken care of in the most professional way. Thank you Autoland!!!

I purchased a Certified pre-owned Jeep Wrangler during COVID19. I needed an appointment and made…read moreone first thing at 9AM on Saturday morning. They tell you are meeting with the manager but then someone else helps you. My salesman was very nice and helpful. The finance guy was rushing me and trying to force me to buy extras. Make sure you look at each line item of what is charged. They didn't even tell my interest rate. I'm happy with my new car but not the service from the finance guy.

My sister went to get her free oil change here. They told her she needed an alignment and showed…read moreher an incorrect alignment sheet. After going to our family mechanic we were able to see he alignment was perfect. DO NOT GO HERE

I went to this shop for ~2 years for each oil change. Each time, the staff was friendly, respectful…read moreand informative. Sometimes as a young woman, a mechanic can be intimidating, especially when you're not too familiar with cars. There were a few instances where they explained work that needed to be done in the future and walked me through the garage to show me directly what was wrong on my vehicle. Great people, great service.

8 min oil change isn't exactly 8 mins, but it's very quick and the prices are great too. They…read moresometimes have a line so I call ahead to see if they're busy, but they seem to be able to handle at least 3 cars at a time so the wait is never terrible. This is my go to oil change place for our vehicles.

The way they give service for the car you bought from them is bad, they made me leave my car there…read morefor almost 3 days over some small little noise I told the service guy about it and said he will order the parts, one week later I come back and doesn't have a clue what I'm talking about after already making an appointment with him a week ago and I ask for a loaner until fixed and couldn't provide one, supposedly because to many people have there car in service, after receiving my car back it still had the same issue, and they told me is like brand new, such liars, I wouldn't do service with them, just go to a local BMW mechanic or mechanic that are specifically know to work with BMW cars. Overall the cars are nice and everything and the negotiation with the workers, I like how they got to your level of how much you can pay only, they really take care of you in that part of buying a car.

Worst place ever. My son purchased a WRX from them at the end of July. His temporary plates have…read morenow expired. We called and got an answering service with no call back. Went to the dealership and found out they have moved!!!! We continue to call and are told they will call us back. We called DMV and they have no record of this dealership obtaining plates and registration for my son. Very unprofessional business. They had no problem selling us the car even calling us multiple times to see when we could look at the car but once they sold it to us and took our money we get ghosted. I have read other reviews reporting the same issue we are having. Everyone that has had this issue should report them to the BBB.

I've had the best experience with Rich Passananti. He helped me every step of the way with…read morepurchasing my brand new 2025 a spec MDX . He made me feel comfortable the entire time with no pressure on purchasing . He has the best patience, most care and amazing advice. If you come to Acura in spring field I recommend rich P 10000% . You will not regret it .

it's the worst place to bring your car for service. they cracked my front windshield and denied it…read morecompletely. The manager is so rude and ridiculous. Even after a week I left my SUV over there they didn't fix it. Many people told me that I shouldn't make that mistake to go there.

I was shopping online for a couple of weeks trying to do my research and I finally decided to pull…read morethe trigger on a Honda passport since they did the redesign. It's honestly an absolutely great vehicle bang for your buck. I did a ton of research and quite honestly planet Honda provided me with the best most transparent service compared to all the other dealerships. I had a horrible experience at a dealership in Edison, New Jersey, and if you wanna be lied to manipulated or treated as a fool, avoid garden state Honda at all cost and Route 22. This dealership treated me with the upmost respect, provided me the information that I was looking for answered my questions provided exceptional finance assistance, and the sales person and management team were top level service. I had a very nice conversation with a new manager by the name of Ruben and his overall demeanor was trustworthy and humble. The sales person was thorough knowledgeable, and went above and beyond to explain the vehicle and answer all of my questions. I give the dealership a 10 out of 1010 star rating review there is no better Honda dealership in the state of New Jersey then planet Honda. I went to many dealers that barely have any inventory on their lot and planet Honda has the largest inventory on the ground available for immediate delivery they had the color I wanted didn't play any games and gave me the most hospitable experience that one should encounter. I even had a very nice warm dinner from their amazing café while my car was getting prepped special. Thank you to the finance team that was also very patient cordial and understanding and answering my needs. Highest remarks 100% the best car buying experience I have ever felt.

I had a really great experience working with Luis Hernandez. From the moment we started working…read morewith him, he was incredibly patient, kind, and understanding throughout the entire process. Buying a car can be stressful, especially when you have a lot of questions and different things to consider, but Luis never made us feel rushed or pressured. He took the time to listen to what we were looking for, answered all of our questions, and explained everything clearly. Even when we needed extra time to think things through or had concerns, he remained professional, respectful, and patient. What stood out to me the most was that Luis genuinely seemed to care about helping us find the right option rather than simply trying to make a sale. He went out of his way to explore different possibilities and did everything he could to help us. Whenever there was an issue or something we weren't sure about, he was willing to step in, look into it, and find a way forward. His communication and attitude made a big difference in the experience. We never felt like we were just another customer. Luis treated us with respect, listened to our needs, and made sure we understood what was happening at each step. I really appreciate the amount of effort and patience Luis showed us. His kindness and willingness to help made what could have been a stressful experience much easier and more comfortable. If you're looking for someone who is patient, honest, respectful, and willing to go the extra mile for his customers, I would definitely recommend asking for Luis Hernandez. Thank you, Luis, for all your help and for making this experience a positive one!

We had an exceptional experience working with Open Road Subaru and their salesman, Bennie. Bennie…read moreis straightforward, honest, and attentive. We had a lot of challenging experiences during our search until we found Open Road Subaru and luckily connected with Bennie. Bennie is a professional and you will actually enjoy the experience of purchasing a car when you work with him. We were out-of-state customers and I was a little nervous purchasing a car 400 miiles away, but Bennie has had a lot of experience with long distance buyers and expertly and efficiently managed the whole process from start to finish. Bennie made the experience easy. If you are in the market to purchase a car, I would highly recommend Open Road Subaru and make sure that you ask for Bennie--he is a professional. Thank you, Bennie!

my experience stated out great. I was searching for a Subaru Outback Touring XT with a brown…read moreinterior. i was shopping four dealers. Now could find it. Open road is an hour drive and I have to pass four Subaru dealers on the way. Their salesman was excellent. Like a dog with bone, He found the car in one week. Everything up to and including the pick up was excellent. Everything after could not have been worse. I am an out of state buyer, I warned them at the start that they needed to apply so that I would not be driving with an expired registration. Well the first one expired. It is over 6 weeks and still waiting. I wanted to get a hitch and stone guards installed. Dealing with the parts department is bizarre. I was told that I could pay over the phone I would need to drive (an hour) to go to the parts department and order the parts. That's two hours of driving and every expensive gas. Well they finally let me order the parts and submit a form with the CC card info. The kick in the ass, I get a call that there will be a 3% surcharge! I just bought a $50,000 top of the line car from them. So if you are looking for the definition of cheap it is spelled OPEN ROAD SUBARU.

Brandon was a professional and great salesman. He worked hard to get me the best deal possible.read more

During our vacation to Virginia, we experienced three failures of the Automatic Streering/Braking…read moresystem on our 2026 Nissan Rogue Platinum with 2500 miles. Upon our return, I called the Service Department of Nissan City Springfield to schedule a repair. It was scheduled for Tuesday, September 1st at 8:15 am. Ten minutes later they called me back to say Tuesday was booked, please change it to Wednesday at 8:15 am and I agreed. Upon arrival at 8:15 that day (and rush hour traffic on Route 22 is horrendous at that time) we arrived and met the Service Consultant. He booked us in and cautioned us that the probably would not get to the car today. I questioned him "then why did I have to get up early to drive on Route 22 at rush hour if it didn't need to be here at this time or even today?". He explained that they were "backed up". We received no word that day. The next day I called to find out what he cars status. I was told that the Consultant would get in touch with us. At 2:01 pm the consultant texted us and said "Hi your car is not in the shop yet, but wanted to let you know, I didn't forget about you. As soon as I have info on your car, I will reach back out to you. Any questions, you can text back or give me a call. Thanks Alex Reply STOP to opt-out." At 8:56 am on Thursday he wrote "Hi your car is not in the shop yet, but wanted to let you know, I didn't forget about you. As soon as I have info on your car, I will reach back out to you. Any questions, you can text back or give me a call. Thanks. Reply STOP to opt-out." At 9:10 am he wrote "That the check in time. Vehicle needs a diagnostic specialist to work on vehicle. Vehicle will be assigned tech soon. Just wanted to give you an update. Have a great day. Reply STOP to opt-out." At 1:54 pm he wrote "HI, Just wanted to touch base. The car is in the shop, but I don't have information yet. As soon as I have an update from the tech, and I can provide you an accurate promise time, I will reach out Reply STOP to opt-out. " There was no further communication Thursday. Today (Friday) I waited until 11:30 am hoping to hear that my car was ready. Not hearing anything, I called. After be put on hold, I was told my Consultant was not in, and another Consultant would help me. The new Consultant could not discover anything because he could not find the Service Manager. I told him I expected more and he promised to get back to me in "10 minutes after I speak to the Service Manager". I waited 85 minutes and no call or text. I called again, eventually got the Consultant who said he still hadn't spoke to the Service Manager and that he is very busy today because he is alone. Furious about the poor service, broken promises, and lack of communication; I told him that I would be at the shop within the hour to pick up my car...fixed or not. When I arrived at the shop the Consultant told me the car was being washed and it would be ready soon. I waited in the shop and after about ten minutes the freshly washed car was brought into the shop. Once there, he had a tech hook up a diagnostic device to the car to FINALLY find out the problem. Once discovered, he took a copy of the diagnosis and promised to to show it to the still missing Repair Manager. I then left with my non-repaied car. This is just poor customer service. Someone should look into practices such as this and make corrections before this becomes another dealership that bites the dust.