McNab's Hardware…read more Came in to find a metric bolt which was hard to find. ACE, Home Depot and Lowe's didn't carry this bolt. Got good help and purchased the needed bolt. Great service. FYI, they also do propane refills too! Highly recommended

Experienced help. Always understand what your talking about...probably heard it dozens of times…read morebefore. Also, the cheapest propane around. Go here first!

Nice discount tool outlet store with brands unique to Harbor Freight. This outlet has pretty much…read moreall the bases covered when it comes to the typical tools that a DIY guy would ever need and also has a decent selection of contractor grade tools as well. Tools that I saw while at the Pontiac store included all the typical hand tools you would ever need and expect to see in places like Lowes and Home Depot to include both A/C and battery operated DC tools. Also you will find Jacks, air compressors and large assortment of air tools, Paint compressors and paint guns, generators, large assortment of yard tools, tool boxes, band saws, grinders, jack hammers, mitre saws, table saws and the list goes on and on..... On this particular trip I was on a mission to find a new compressor to replace my 25 year old Craftsman compressor that had just failed. I ended up going with a fortress 2 gallon model that was ultra quiet with a brushless motor for hopefully long life. The cost was a very reasonable $179 for a model of this type/performance and was backed with hundreds of reviews rated at nearly 5 stars. As these tools are Harbor Freight branded tools and are not usually included in the typical tool reviews/comparisons you see on line like the major brands you typically find in Home Depot/Lowes, the key to getting a good reliable tool are these reviews (of which there are many) that give a discerning customer like myself the comfort in knowing I have purchased a solid/reliable tool. Aside from the compressor I also bought a high quality rubber air hose and tire inflator/gage at a cost roughly half of what you would pay at the other aforementioned tool stores. Being retired, savings like this are very very important to me and are what makes me keep coming back to Harbor Freight tools. Overall, if you are a DIY guy and looking to get a good tool at a reasonable cost you should definately check out one of the Harbor Freight outlet stores in your area or visit them on line. You definately will not be disappointed if you do.

I purchased a charger from Harbor Freight that turned out to be defective and not functioning…read moreproperly. When I returned it after one day, Steve still charged me a restocking fee even though the item was faulty from the start. I understand restocking fees for normal returns, but charging one on defective merchandise is disappointing customer service. Hoping management reviews these policies more fairly in the future.

I make a conscious effort to support local businesses instead of the big chain stores and have had…read moregreat experience Two Ace Hardware stores nearby, however, every time I walk into this location there is a nice young man that greets me, but every other associate avoids eye contact, and fails to ask if there is anything I can do to help. The final straw that caused me to write this review was an attempt to return a few items. The associate at the desk was clearly very inconvenienced by the fact that I did not have a receipt and had to look up my membership to find the items in my purchase history. Consistently poor customer service at this location!

My 16-year-old stopped in there to buy windshield wipers today because one of hers broke. She asked…read morefor help because she had no idea how to get it on. They declined her request for help her and instead I got a call from her crying from the parking lot trying to get the windshield wiper on. Most auto parts and hardware stores have better customer service when they have a customer in need.

I've been a long-time customer at the store. I've had a lot of good experiences some terrific…read morepeople that I've worked with sales people who help me select product but lately I'm running across a lot of people with a tremendous amount of attitude. They delivered the wrong tile to my house when I went to customer service they set up someone to deliver the new tile that person couldn't pick up the old tile so they had to set up another delivery person to come out and pick up the wrong tile but they won't pick it up without a signature and I'll be damned if I'm gonna take a day off from work to wait for them to show up to pick up tile that they delivered on the wrong color in the first place they give you a window of delivery time from 8 o'clock in the morning until 7 o'clock at night give me a break. I told customer service today that if they didn't pick the tile up the next week it was going all in the garbage for pick up on Tuesday he said that's your prerogative! Indeed it is and I will throw it out there belongs to them not to me.

Terrible Service. The employees I'm referring to obviously do not want to be there. i had been…read morewaiting for help with getting a key made for 20 minutes....? The manager of the service desk was unable to answer my question unless I walked around to the entrance to the service desk. When I did finally reached the front of the line , the service desk employee could not find anyway to help me and needed to asked the manager(same person standing in the isle I had previously asked for assistance) Finally an employee showed up to help make a duplicate key but it so happened to be this same employee that I had encountered earlier when I had asked for assistance locating 2" furnace filters, he must have been having a bad day and was short and angry dealing with me so i gathered they do not sell 2" filters in store. However, during checkout a wonderful young girl wished me a good day. Too bad that couldn't have been from the other two employees I needed to deal with earlier. Then in the parking lot a grumpy young man scowled at me with arms crossed waiting for me to return my shopping cart at the cart corral?! hmmm tough day at Home Depot

My FAVORITE home improvement store is Menards in Bloomfield Hills, MI. This two story gem is by…read morefar better than any HomeDepot or Lowes. In my opinion, HomeDepot is more for construction workers, Lowes is for those looking for better quality and Menards is totally upscale and beats them both hands down. Before relocating from Keego Harbor, MI to San Angelo we purchased 2 ceiling fans for our San Angelo condo. Not sure what happened during our chaotic move, we discovered that one light didn't work after installing them in our condo a month after moving in. I emailed Menards customer service and explained that we purchased them in MI and installed them in TX with no way to easily return/exchange it for another fan. Menards doesn't have a store (yet) in TX. Linda w/Menards customer service took the bull by the horns and within 2 weeks we received not 1 but 2 light replacements for the ceiling fans. Talk about GREAT out of state customer service! Menards is simply the BEST. They could have said "you need to return the defective fan for a refund".

Everything here even a Piano player! I thought it was radio! Easy to find everything and they still…read moregive you a map! Ever rode an escalator with a shopping cart? People here are amazing and prices are readonable.

I will drive by the Lapeer Rd store (which is closer to my house in Oxford) for one simple reason;…read moreemployee attitude. From the time we arrive we were greeted and welcomed by not one, two or three but more employees and it didn't stop there. Went into the lumber area and actually greeted by and assisted us in not only cutting the straps of fresh wood to loading it on our dolly to take to the cutting area. Where another associate was there to assist in the cuts we needed and reload the wood. Best service of any Home Depot around. One note, I am a Pro member and sometimes have to visit other Home Depots, this place is the best by far in customer service. Thank you

Customer service is legitimately lacking at this location, unfortunately. Associate was not willing…read moreto locate an item that was known to be in stock. I worked for Home Depot previously, and it is NOT an option to simply say "I don't know where it is" and leave the customer hanging. UNPROFESSIONAL.

No mask at all on the woman cashier, not on our way into the store, nor on our way out. They didn't…read morehave either of the things we went for, so successfully avoided any contact with her. The young man helping folks in the aisles was trying, but his mask doesn't fit well, so it's mostly below his nose, sadly. Won't be back, as there are two other ACEs nearby.

I visit ACE often as I live in the neighborhood. It is my go-to place for everything…read more The staff is awesome. Very knowledgeable of their products. I have always received exceptional service. I am so glad I live near ACE on Dixie Hwy in Waterford. They are nice, supportive and extremely knowledgeable.

Russell Hardware is a high-end store but with poor customer service and communication…read more We bought 3 drawer pull. After waiting an inordinate amount of time they arrived the incorrect style. We reordered another & waited an inordinate amount of time. Called periodically on the status, requested we be called on arrival - it never happened. WILL NOT PATRONIZE RUSSELL HARDWARE AGAIN.

If you need something special, or hard to find, they have it. Extremely knowledgeable staff, huge…read moreselection of high quality hardware. They are the go to source for custom builders in the area. But they also take care of the general public extremely well. Totally different experience than a ACE or a big box.

I've been coming to this store for or the past year or so since I moved to the area…read more It's a very large store that has just about any household item, DIY material, tools, building materials, flooring, electrical, plumbing, etc. they even have a decent collection of food items are available. The difference with this store is that you can actually find an associate that is more than willing to help you find what you're looking for or answer a question. If you're lucky to catch their 11% rebate / discount they do a couple of times a year you can save a fair amount of money. I'll be a regular customer for as long as I live in this area because as any homeowner knows, there's no end to things that need to be done, repaired or created.

I'm always surprised as to with this place has to offer. I even once bought a shirt and a belt from…read morehere. But i mainly come here for Hardware . We bought a fan for the kitchen here. It had a light. And the surfaces usually pretty great. This is a very very good Menards . Nice people and a lot to offer. The tools are not too expensive and they've got tools for every need. Into our outdoor furniture as well.

Very nice garden centric business that covers all aspects of gardening and so much more to include…read morea large selection of plants/trees, flowers, vases, planters, fertilizers, soils, outdoor decorations, full service florist and so much more. This business is much larger than what it appears from roadside view as it has a large footprint that extends outward from the road. During our first visit here we ending up purchasing a large assortment of floral arrangements for a family members funeral which we were very pleased with the end product which they delivered and help arrange upon arrival and not departing the church until we were fully happy with the presentation. The staff were so helpful and provided excellent suggestions as we gave them a broad outline of what we were looking for and helped us tune it into the final presentation. These flowers were a wonderful send off for our loved one and recieved numerous complements from the people who attended the mass. Aside from the flowers, I also purchased some specialty fertilizer while there, Jacks Petunia fertilizer, which is a specialty item not sold in most stores. The cost was $14 and was less than what I had paid for my Amazon lowest cost option I had bought previously for the same product. Nice! Overall if gardening is a passion for you than you should defiantly check this business out as you will not be disappointed. I already have my eyes on two beautiful large vases that will be going on sale shortly for there fall sale and will be returning then to buy them!

Andrea and Nicolas came out and repotted two large very old (over 20 years old) plants that hold…read moresentiment-value and my plants look Amazing! They handled my plants so gently and they worked fast and carefully! I am so very pleased and will use this nursery for all my plant and flower needs! So satisfied!