Why I won't go anywhere else. Fireplace insert..... Had a…read moreissue with my transmitter and receiver, what was going on that I could not figure this out. Recently replaced the batteries of both, which calls for a learning of the system. Which I did and still nothing. Calling the store and prepared to have a service call to house I was walked through a issue with the manufacturer and their shitty directions. The gentleman today k ew his product and I am now a warmer and happier person. Problem solved.

This place is fantastic! I went in for some info and a quote for gas fireplace logs and the staff…read morewas so helpful !

Just incredible. Bourlier's is your one stop shop for all things BBQ and Fireplace related. The…read morestaff are incredibly friendly and helpful. Where they really win is inventory. Everything from high end lump charcoal (hard to find in the area), great wood CHUNKS for smoking meat, grill accessories, and tables. The meat rub/spices collection is top notch. The Big Green Egg accessory inventory is probably best in Michigan. If you are a BBQ hobbyist or Big Green Egg owner, Bourlier's should be your only stop in South East Michigan. The staff clearly love what they do and are always sharing grilling tips. When I come in, they remember what my previous purchase was, ask how it went, and are continuously sharing other customer input/tips/tricks.

Amazing deals on vented fireplace log kits. We really like this system. It's simple and really…read morecompliments the space

Found Heat'n Sweep via a recommendation from a friend. Had priced out running a gas line to my…read morefireplace 5 years prior (with a plumber) and backed out due to the high cost. The staff at Heat'n Sweep were great. They asked us all the right questions to lead us to the proper log set and helped us quickly set up an install date for the gas line. Oh, and as my friend had suggested, they were very reasonable. Their installers showed up on time and later that day when we had concerns that there may be a gas leak, I shut off the gas and called their store. Alex there, walked me through the issue and explained that it was almost certainly the smell from the initial burn that was concerning me. Although I felt safe after our chat, Alex drove all the way to my house that evening to assure my family was safe and happy with the service- And my house isn't close. Once at the house, Alex walked me through everything and made us 100% comfortable. He was kind enough to give me a lesson on fireplaces and I picked his brain on a chimney issue I was having at a rental home. I ended up hiring his company for that job the next day and saved money there as well- As the previous contractor appeared to be taking advantage of me with his proposal. My tenant was super happy with the results. It's been several months since our install and no one is happier with it than my wife, who sits by the fire almost every evening during the winter to relax. Oh, except maybe for our neighbors across the way who we recommended they also use Heat'n Sweep! I was reminded to write this review as I sit here by our fireplace on a freezing winter morning with my pup, enjoying some peace and quiet before the craziness starts. Something I now do almost daily. I'm very appreciative of their work and happy to support a great Michigan family-owned business in these difficult times.

Corey repaired our very old and discontinued gas fireplace after another company came out and said…read morethey could not. Nancy did the homework to identify an alternative pilot assembly replacement for the discontinued one. Corey (clearly an experienced and skilled technician) came out to do the repair, worked around some problem issues, communicated well, and fixed it--all for a fair price. He was meticulous about cleanup leaving the fireplace and immediate surroundings cleaner than before. While their service backlog was a month, the knowledgeable, efficient service was well worth the wait.

​ I feel that this is a company that treats their customers right. They are helpful, knowledgeable…read moreand do what they say they are going to do.

Bill & Rod's delivers good customer service, sales experience, and repair service! I've recently…read moreused both their installation and repair services and can say that the techs know their stuff! Plain spoken, respectful and competent. Great admin experience too. With the exception of the person at the scheduling phone, who seems to never be there, I can usually reach someone with questions. And they are helpful. The products they sell are........well.......the products of today. These are not the reliable, affordable, and fixable appliances of the past. I've even had the mighty Bosch fall apart due to cheap plastic parts. Dishwasher flooded my kitchen! Aside: How do I interpret the fact that my new Kitchen Aid Dishwasher COMES WITH a water leak alarm? A thoughtful precaution or an admission of the inevitability of product failure? My Mom's old dishwasher was 15 years old and never leaked! So, we cross our fingers, sigh at the prices, and hope that it won't fail in 2 years. That said, I appreciate having Bill & Rod's additional warranty beyond the basic one from the manufacturer's. My best guess is that it will be worth it. I've given up on the big-box stores for major appliances. Very cheap products, little customer concern, incompetent admin service, and unresponsive technical service. How about you? Got any experience with those stores? Long story short, Bill & Rod's is doing what they can to preserve a modicum of the old-school experience. We do live in the economy that surrounds us.

Great company, I was greeted by Josh right away as I was entering the store, He introduced me to…read moreBob and they both were very helpful with my problem I have been having with my gas fireplace. I was having a problem installing the part so I had them send out a tech, Adam not only fixed my problem but went above by situating my logs and making my fireplace look great again. Thanks Jim

Knowledgeable and good to work with in understanding the Weber grille in detail…read more Thank you Shores!

This location is still open Due to the Coronavirus19 with Temporary Hours: Monday thru Saturday…read more9:00 am till 5:00 pm. Shop in the store with safe distance, or use their App to shop as I did with a credit card and pickup at the store's curbside. Great Lakes is a medium size hardware store business providing residents nearby and customers with thousands of name brands and of course "ACE" brand products for over 70 years! Great Lakes Ace hardware has mostly everything you need for a Home Improvement, Automotive, DIY projects or those breakdown needs! I've been a resident in the area since 1992 and a shopper at this reliable store. It has gone through a few name changes, (ACO, and ACE Hardware), yet the merchandise, staff and organization has been always operating in a friendly helpful way for a "local" hardware store. Upon walking in this location an employee is always ready to greet and offer help in finding a small or large item for a quick repair or major project. Sometimes there are many employees working in different areas that can help with the stress of a DIY project with their expert advice. Yes there are the two "Other Big Chain" home improvement stores, but Great Lakes Ace is always easy to shop being nearby, compared to driving in traffic on M59. :-) The organized layout of this store makes shopping efficient. Some areas offer videos, helpful checklists for those DIY projects. This store has a phenomenal selection of products: Hardware, Home, Window & Door Weatherization, Fasteners, Door Knobs, Locks & Hardware, Key-Cut Service, Driveway Maintenance, Everyday Essentials, Grilling, Home Goods, Lawn & Garden, Lighting & Electrical, Outdoor Living, Outdoor Power Equipment, Paint & Supplies, Plumbing, Pool, Tools, Smoke Detectors, CO2 to name the top items. This location also offers: Lawn Mower Blade Sharpening, Carpet cleaning & Power Washing Rental, DNR licensing, Propane Service, Screen Repair, Window & Glass Repair & Curbside Loading for Garden Purchases. This location has always been my quick trip "GO-TO" for a few projects at home to save time, money and driving. One example when I was outside decorating my house for the Christmas holiday a few years ago, a set of netting lights not under warranty anymore, would not work. So I called ahead for the same or similar light set and for sure ACE hardware had them and put the box aside for my quick purchase. Recently my current landscaping company which I have contracted for 10 years, has stopped lawn fertilizing due to the COVID-19 which put Me in a stress mode. Now is the time for Spring with new grass growth and dandelions. This store has a fertilizer price sale going on till April 30 plus $5.00 off per bag when downloading their App to carryout /curbside pick up. Yes I did opt quickly on this offer and it worked out in a happy positive way. Photo attached too. :-) Thanks to employee "Kyle" for his friendly attitude and fast customer service I picked up 2 bags of Scott's weed and feed in 15 minutes from my home to the store and back. Their motto: "ACE is the helpful hardware place!" Yes they are especially with our Michigan seasons and all year round projects as well. When you Sign up for their ACE Rewards you will start saving on your in store or online purchases and receive coupons monthly. The current manager working at this location when I shop in here is: Theresa Szilagyi as it prints on receipts. I definitely recommend this Local Great Lakes ACE Hardware Store.

We're fortunate to have such a decent hardware store so close to home for any of the usual…read morehousehold repairs or emergencies. I've had to run up here many times to grab a plumbing part or another piece of hardware. As far as their services, I've had keys made and paint mixed. We also purchase our lawn fertilizer here each year and bags of topsoil for any yard or lawn repairs along with grass seed etc. Their deck stains are another item we buy when it's time to spruce up the color of the deck. It's a handy store indeed and whether it's spring, summer, winter or fall- the nicely laid out aisles and seasonal department usually have what we need. From small items to large, they have you covered and if it saves a trip to the big box stores, then you've saved yourself some time as well. The store is always neat and clean which is always something I notice when entering any establishment and that speaks volumes that they care about their customers.

1/22/2025 Mark and two gentlemen arrived on time to install our ventless gas logs in our fireplace…read more The guys put drop cloths over our newly tiled floors, brought in their tools and the accessories and began work. They used a 3' long drill bit to bore a hole thru two block walls and natural stone lining our fireplace built in 1958. They simply don't build fireplaces like this nowadays. Since we didn't have a mantle we chose a 60" long concrete mantle that went with the design of our home. They ran the gas line and assembled the burner, logs and decorative rock. Afterwards they showed us how to operate the remote w/a thermostat and also showed us how to operate the system manually. These guys were friendly, professional and pleasant to visit with. They tidied up and were off to their next job. The process started at 8:10am and finished around 10ish. I would recommend you give them a call if you are interested in ventless gas logs. We are happy with the service and sitting next to the additional heat gazing at the fire is nice and cozy on this cold January day.

they were late to installation without calling. they never called to follow up with the rest of the…read moreinstallation. After I called and left a message they never called me back. So I went to the store to talk to them but they lost all the information about my installation order. They don't own up to their mistakes and when I was leaving the owner asked me, "are you just wasting my time?" Funny, but there was another unhappy customer there while I was. Don't use these guys.

This business is great for all seasons. LAWN MOWERS parts, service, tune ups, blade sharpen in…read moreSpring, summer and Fall. Then BBQ Propane fill ups, price = 14.95. Then before winter they do an awesome service prep on our Toro snow blower and sell parts for it at low reasonable prices. Much cheaper than Weingartz! Highly recommend this business year round

We have all our outdoor equipment (lawn mower, snowblower, power washer) serviced by Bourlier's…read moreover the years. Have never been disappointed. Highly recommend.

Technition Keith was amazing. He was extremely professional, kind and helpful. My husband and I…read morewould recommend Keith for any further future projects.

We had an older fireplace gas log system, with problems well beyond me, a semi-talented DIY guy…read more Mr. Foster stayed with it until he figured out what was wrong and what had caused the problem ( improper initial hook up). My thanks to Keith, whom we highly recommend

Is there even such a thing as visiting a SW store only once during a painting project? Not in my…read moreworld! So I've been here more than my fair share of times and every time the staff has been just the right amount of helpful- letting me know they are there if I need them but certainly not hovering when I don't! I've asked a zillion questions and have always been educated in an honest way. I love the Sw products so much that I just can't get any others. And the color selections are wonderful! With the frequent sales that go on, there's no need to even consider another place!

I was disappointed when I went in for assistance with a paint mix. There was only one girl working…read moreand she was swamped with customers. She was giving each customer her full attention but other customers got very rude with her. I get it we all want things right now, but the assistant manager was there alone, and doing her best. If people want to be mad it should be at the company, not the employee. I felt the gal was busy enough without me trying to get the perfect color. I will only go back when there is staff to help me.