Buyer beware! Store will sell you old gunky paint that will leave you cleaning up after every roll…read moreof it on your wall. We stopped by here on Sunday morning to pick up a 5 gallon container of paint for our store remodel. We purchased 5 gallons of paint for $350 and some quick dry mud for the walls. We purchased the paint separately and hired a painter for a business remodel. The painter had suggested that we buy the paint from a Benjamin Moore store, because they supposedly have a higher quality paint and it would only require one coat and it came in the perfect color we needed and wanted too. Our painter said the paint quality was so poor and bad that it would take him more than one day of painting since there was so much paint slime and gunk in the paint. He would he spending half of his time cleaning up the gunk off the wall as he rolled it. The painter spoke to Hasan N. to find a resolution for the bad paint issue, he was of no help. The paint was old and had chunks and gunk all throughout the container after opening it and all of the gunk that stuck on every roll of it too. The paint was so bad that it would have taken 3 times as long. We would have been better off getting our one coat paint from Sherwin Williams. The rep from Sherwin Williams would have at least picked up the bad paint and delivered new paint with no questions asked. The owner, Hasan said he would swap out the bad paint for us, but the we didn't have hours to use up for the commute back and forth to drop off and pick up the paint. The bad paint has already cost us an additional day of paint time and delayed the finish of the paint for a second day. Hasan should have dropped off new clean paint to us ASAP, sent out a staff or someone to bring it to our site to save us some commute time and hours of extra time cleaning up after every roll. He simply didn't care at all that he gave us bad paint in the first place. He flat out told us it's not returnable. Essentially telling us it's our problem he sold us the bad paint. We had a tight window to get the painting done in a day and that was with the belief the paint would be good from the start. The owner even admitted to our painter that some of his paints gets gunky, this was after our painter sent the owner some requested photos of the gunky sediment from the paint. This location absolutely refused to anything about the horrible paint. They have terrible customer service or rather nonexistent. Avoid this place if possible. If you end up here, always make sure you see the paint and mixed in front of you and on a stick or flat surface rolled out before paying and walking out of this place. Don't regret buying from here like we did.

In 2020 I bought a fixer upper and so have frequented this store SOOOO many times. I've never had…read moreanything short of an excellent experience. Most recently they helped me finely tune the color of my white interior trim paint to best match the Cabinet Coat trim paint I'd used previously but was now discontinued. Products are costly being that this is a Benjamin Moore store, but the quality is incredible and my experience with the personalized customer service and the interest they've taken in watching my house come together keeps me coming back again and again and again. Even when I come in with a PPG or Behr color swatch, their color matching is the best I've experienced and they've even helped me fine tune colors of paint that was purchased elsewhere. Hands down my favorite paint shop.

The guys that work at this store are so awesome. They are full of ideas, friendly and super…read morehelpful. Benjamin Moore paint is the best anyway, but this store goes way beyond paint. I really can't say enough about the customer service. Awesome and highly recommend.

Great quality, variety, and selection of paint. Before purchasing they provided me with color…read moreswatches that were larger in size than what is offered at big box stores, and the color was spot on with what I ended up selecting. Have been here several times and on both occasions the guys working there were very friendly, knowledgeable, and helpful.

This was the first time I attempted to do a major paint project myself, a basement staircase…read moremakeover. The staff was helpful in answering my questions and showing me the Benjamin Moore colors available. I bought paint and materials such as a paintbrush, plastic drop cover, and paint rollers. I was so pleased with the final product - it looks almost like I had hired a professional. If I can become a paint pro, anyone can. I recommend using Benjamin Moore paint from a small business like Northville Paint above anything you will find at a big box store. I bought the Ben, and now that I have more confidence in my painting skills, I want to buy Aura to paint several of my bedrooms. I was also shown floor and patio coating, and I may tackle painting my basement stairs next.

Helpful staff & all of the supplies you'll need to do your project - Benjamin Moore paint is the…read more Est - well worth it

These guys (and girls) are the best. Not only are they very friendly but of course extremely…read moreknowlegable on paint and offering advise to best suit you needs. One thing I love is that an take a sample piece of something painted that you bring in and get pretty close on matching by using thier computer or by the naked eye. That is a great service they offer. Also, I have taken cans of old paint and had them dispose of them, not sure if they still offer that. You will be happy going there for all of your paint, stain, primer, and painting supplies.

I am just a homeowner, not a professional but they are nice people and do a great job of helping…read moreyou and especially good job of color matching.

Tom at BM paintoutlets is awesome!! He went beyond customer service to ship out the last cans that…read morewere available for my stain! He was very nice and professional!! I wish every employee was like him, I will definitely be ordering more paint from him, thanks again A+++++++!!!!!!

I was pleasantly surprised by the customer service. I never heard of the outlet store but found it…read morein a google search. I saw something that I needed and was at a significant savings if I ordered from regular store. I placed the order even though I never heard of them and was assuming it would take a while to prepare for shipping and to get it to me. To my surprise, I received an email with shipping label within a couple hours and received the package in 1 day. I was so surprised and extremely happy.

Awful, awful service from a snarky person. I pride myself on promoting local businesses and being a…read moreloyal ACE customer. Imbued with this "buy local" spirit, I drove to the store to purchase a product priced $30 higher than I would have paid on Amazon. The person who worked in paint on Aug 13, 2022 at 3:30pm, who asked if they could help me, turned out to be condescending, demeaning and downright rude, leaving me no choice but to walk out of the store, extremely agitated and frustrated, and with great restraint, not irate. I then went to Great Lakes Ace in Novi, and by stark contrast, the service I received in Novi was stellar, making for a very pleasant 5* experience. It doesn't take much to treat a customer right to build loyalty and advocacy. But when the customer has been wronged, they will go out of their way to take their business elsewhere. In this case, I am no exception.

This store is so convenient from our house and we go here all the time. Calvin and the staff were…read moresuper friendly and helpful. The store is always clean and I love the reward program!

I was under the impression Ethan Allen furniture was high quality, certainly the price of what they…read moresell would lead you to believe that. We ordered 2 reclining leather club chairs, one with an ottoman. They are beautiful and mechanically and structurally sound, but the leather began to peel after several years. They are pricy but I thought Ethan Allen was a premium company. I felt it important to let people who shop here to be aware of this.

Walking into this store in Birmingham, MI, I was treated like a homeless person off the street…read more Maybe because I was in gym clothes? Needless to say, the small sample swatch I was given to look at in my house of the wing chair I wanted to buy was to be back to the store within 24 hours. Talk about pressure. But, I did take it home and I thought it was perfect! Once I ordered the chair, it was delivered to my house and sadly instead of being the color "Ivory" was more like cream with a yellow tinge. I was so disappointed. I called the designer and said I was willing to furnish my entire living room from the store, if they would exchange it for a different shade of the ivory color and I asked the Designer to come out to look at it. Even she agreed with me that it had a yellow tinge. However, Ethan Allen refused to exchange the chair. I guess the rest of my living room will not be furnished from Ethan Allen. Stupid business decision on their part as I was prepared to spend upwards of $10,000 or more to get a couch and another chair. I will never go back to this store again. It was my first and last time.

Great local place to pick up Benjamin Moore paints. Owner is very knowledgeable and helpful.read more