i bought the used truck. i received number plate after temporary plate expired he didn't help take care of in a timely, i called and texted no answer. after selling car read more

We had no issues with the sales department but we are very upset with the finance department. We were sold a 3rd party extended warranty, when we called the warranty company we did not like what we were told about the coverage. We immediately called to cancel the warranty (bought the truck late Friday evening, called the next Monday morning to cancel so less than 3 business days). We were told to submit a request online. We did that but received no email stating that it was received and in good order. We contacted our sales person and they have been working hard to help us but there really isn't anything they can do. I sent an email to Dustin, the finance guy who sold us the contract. No response. We asked to speak to the Finance Manager and we were told that Dustin is the manager but he will not talk to us. WHAT!!!!! This is so crazy. We don't usually cancel our extended warranty but we did once in the past and there was no hassle. Not sure what is going on but I am worried that we may have to go to small claims court to get our money back. I sure hope not. read more

We had a huge issue with Performance Truck and Country, where we originally purchased our Ford Explorer ST. From the beginning the car was a total lemon. However, Performance Ford Lincoln Bountiful has everything within their control to help have my car fixed many times. Rob from the service department was absolutely amazing! I definitely recommend the service and this location. Rob was so helpful and worked so hard to get our car fixed, took 4 months but it was well taken care of. I appreciate his professionalism and hard work. read more

Chase on service and Jason Sales manager help me with my purchase. I come to them from Denver and when I got there I need something done with the truck and they got me in right away. Service was amazing I will suggest to any one thing dealer and service. Thank you Chase and Jason for your help. read more

Bad experience A to Z. When we went in they bumped price and mileage for car listed on website then could not find it. When they did find, it was filthy and hours later when individual salesperson cleaned we bought it. That is when our big problems started. The finance guy gave us the wrong warranty and refused to fix. We contacted customer service person (who has no authority) then learned that the "new car" we purchased was sold 6 months prior to someone else and did not have a clean title. We are on our second temporary tag and the DMV still shows the prior owner and a lien from prior owner's bank. NOBODY returns calls and it is impossible to get this fixed. We are getting an attorney involved to undo the deal for lack of clean legal title. Buyers beware!! read more

We were initially happy with our sales experience at Performance Ford, but when we signed the sales contract it included $499 for "paint protection" that we did not have the option to opt out of. I have spoken to several people at the dealership who have all told me this is a charge applied to every vehicle, but the accompanying documentation explicitly states the paint protection is not required to purchase or finance the vehicle. When trying to resolve my questions, I am repeatedly told to speak with the person who did our financing but he will not return my calls. read more

Performance Ford Bountiful - Paint protection documentation - Car Dealers Near Me - Bountiful, Utah

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Had a wonderful experience with the Fleet sales manager in purchasing my Ford F-150. Breath of fresh air after a terrible experience with a California Ford dealer. However, the finance manager did not properly calculate the sales tax and registration fees and as such I was left w/ an unexpected $600 in DMV fees. Who does that to a customer??? In addition, they messed up the odometer reading and I was unable to refinance the loan with my local institution. I now am waiting for who knows how long to register the vehicle even though I purchased it back in June. The dealer should pay me the $600 at a minimum but they are refusing. read more

came here with my husband to look at cars. after that we went in to see the price of the car that we liked they said it was 20,000 turned out it was over 47,000 after we have purchased to car. when we were inside thinking about getting it turned around and looked at the car we came in and they had already took off the license plates and everything after me and my husband told them that we were still going to keep our original car! the sales man came back and gave us paperwork for the new car. they did not say the paperwork was for a trade in at all even when we read the paperwork nothing about it said trade ins!! when I tried to call them back the next day my calls were'nt going through as if they blocked my number from trying to get in contact with them. to this day only had the new car for a month and it won't start nothing. I tried jump starting it nothing!!! this place is a RIP OFF!!!! never ever go here!! read more

I gave a 1 star review because 0 stars wasn't available. We were looking for a car and had been communicating with Don Mendoza the owner. After a few days he texted and said the car we were looking for became available. He then called and explained how it became available. I told him we were on our way and verified it would be still there as we had to drive from Layton to bountiful. When we arrived he said that he just sold it and invited us in to look at other cars that we didn't want or he didn't have. It was such a massive inconvenience to my wife and I. It was one of the greasiest sales tactics I've seen to get people to come into their dealership. After further review, there have been dozens of negative reviews of his dishonesty. Warning...do not do business with this dealership. read more

These people sure do like to waste my time. To get a hold of any one in the service department is a complete joke. I understand if my car won't be done on time but someone has to let me know or at least I have to be able to call and check up on it. Good heck! Their customer service is terrible. read more

We were going to purchase a car from Performance Ford Lincoln Bountiful. We live 1200 miles away. I had arranged trucking. We had agreed upon deducting $400 from the price, as they advertised free delivery within 350 miles. When I received the final bill to pay, they had added $499 for a ceramic paint coating, $101.00 govt fees, and $297.50 for proc/doc fees. So, now our $10718.00 car is $11615.50. Why not just advertise it for the full cost to begin with? Instead, they try to be sneaky and underhanded. No thanks, don't want to buy a car from them sight unseen. I usually trust big brand name dealers. Not this one! read more

Super awesome people to work with, Petra was very professional, polite and was excellent in helping me get the vehicle I wanted, definitely recommend them. read more

Zero communication on my service repair (which was a recall) quoted me several hours, dropped it off in the morning, didn't get it back till the afternoon the next day. If you need a Ford dealer skip this dealership. It's like they refused to communicate with my on the status of my repair, asked for the dealer manager left a message and they never got back to me. read more

Don't buy from Performance Ford!!! Buyer beware!!! The most ridiculous and unprofessional experience I've ever seen. We recently bought a 2022 Ford F-250 from Performance. Since we live in Texas, we worked with the salesman to understand the vehicle and made the deal. The financing person was extremely nice but got the numbers wrong. Good thing we check paperwork as we were overcharged $5000. We had to pay for shipping as well. During the transaction, the salesman told us the truck would need to take up two spots (which explains the high shipping cost but also shows intent to load onto a trailer or car hauler). Well, it showed up--but was never put on a transport truck. An older man and his sister (70's or 80's) DROVE it 1500 miles! Not a company but a random person driving with his sister in our new vehicle without our knowledge and under what liability, who knows? For the record, they were incredibly nice people and it was no fault of their own that the dealer "hired" them? But they had road tripped in it with fast food spilled and a literal mess left inside. Empty on gas, a mess inside, a rock chip on the windshield, a rock chip that broke the front grill Ford emblem, non-detailed, no paint coating (paid for) and 1500 extra miles than when we paid for it. I cannot BELIEVE this is their service. To "make this right" we got offered $1000 dollars which doesn't pay for detailing, coating, gas, a windshield deductible, and a new emblem. I am floored over this. I will NEVER trust or recommend this dealer to anyone. If you want to get a truck, go ANYWHERE except Performance Ford. What a joke. read more

I have been to a lot of car dealerships before, but none of them compare to the service I received at Performance Ford in Bountiful. Sylvia took excellent care of us, was friendly, attentive, and a dream to work with. There was no pressure to purchase anything. We even had some issues with one of the tires and she was quick to handle the situation and fix it for us. It was an extremely hot day out and we were immediately offered an air conditioned waiting room and cold bottles of water. After a test drive we were ready to make an offer. After working the numbers, we were handed off to Ghassan who made sure we had the best deal possible and that all of the paperwork was clearly explained and organized. He was very personable and friendly and he made me feel like I was his brother from another mother. I would highly recommend purchasing your vehicles from here. Everyone was friendly and what I would expect from a car dealership. Everyone else falls just falls short. read more

I wouldn't let their service department work on a tricycle. If you make an appointment to have any service work done, plan on being there for an hour and a half before they even look at it. I have two more free oil changes in my service contract and I will be changing the oil myself to avoid dealing with these idiots. read more

The finance manager tried to get me to sign a contract with numbers that did not match our verbal agreement. Watch out!

Won't answer the phones and when you take your vehicle in just expect to not here from them for a week and when you call 5 times and leave messages and you here nothing back. Then you drive over there and everyone acts like they don't care they just give you insincere apologies and just act like there's no problem read more

I purchased my Ford Edge from Performance Ford Bountiful. I love the vehicle...except the back latch stopped working about 1 week after I purchased it and wont open. After 3 trips and days without my vehicle it is still not fixed. I dont recommend this dealership unless you have alot of time to waste. read more

If I could give 0 stars I would. After signing a contract and being all set to trade in our two vehicles for a new 2021 Expedition they attempted to tell us the contract was cancelled. This is after my husband drove 10 hours while towing a trailer and having a return drive ahead of him. They tried to force him to pay thousands more than the agreed to price and threatened that he would just have to drive home with our two cars if he didn't agree. After speaking to a manager they finally agreed to honor the purchase price, but are now withholding our cash-out that is owed to us. We also found out that the original purchase contract and financing agreement is still in place with Ford Motor Credit, so we have two loans against one vehicle. We are now trying to deal with Ford Motor Credit to get support. I would absolutely not recommend that anyone do business with this dealership. read more

I take back the 5 stars. These people deserve a -5. See the update below this paragraph. I just bought my dream car from Performance Ford-Mercury. It's a great car but we found there were a few issues. The salesperson said it had some options that it didn't have. Small things that were important to me. A simple mistake. So the people there wanted to make everything right and not only supplied my car with the missing options but surprised me with tinted windows which I had not asked for. I'm so happy to have them though! They have gone the extra mile to be all they promise to be. I'm very grateful that they care so much about their customers and their safety. Thank you Performance. Nice doing business with you! Update. I'm still discovering more and more problems proving that as of today, the first week in Dec., almost 3 months after I bought the car, they still have not done the testing that the warranty claimed they had done. The car was recertified without being tested. Had they done so they would have found the following issues: 1 - The frame is twisted so badly from an accident that they claimed was minor, that the tail light covers break each time they repair them. They can't install a cover for the lights because they crack ats they attach them. The lights don't work sometimes. Nor do the blinkers. Very dangerous. The headlights turn on and off automatically but if you pull the emergency brake they don't turn off at all and my battery dies. The service people told me I had been hit by a other driver. A lot and run. They said I had been rear ended and that had twisted the frame. But there are no marks on the car showing even a scratch. When I pointed that out they said there was slight buckling on my fender. I had to put my glasses on to see it. It appeared to me to be a bad paint touch up where paint ran slightly. Duhhhhhh. 2. To prove I had been rear ended, they unscrewed the light compartments in the rear and things fell apart. Wires are twisted and when they put them in place it cracked the light covers even more. I told them that only proves the car was not properly repaired in the first place. They can't tighten the screws properly because the light covers crack more so things rattle around back there now. They said they don't know where the car came from so they don't know whose fault it is that things keep going wrong. They even suggested that I had done the repairs myself before I owned the car!! So they refuse to find who was responsible for not doing an inspection and allowing the car to be revertified anyway. Double DUHHHHHHHH! I called them and they don't return my calls. DO NOT DO BUSINESS WITH THESE SILLY INCOMPETENTS ! You will get nothing but lies! They said I should make my insurance company pay for repairs because of a hit and run. My body shop person said I should sue this company because I'm in danger every time I get behind the wheel. He said the damage was not about $1000 as the selesteam claimed. It was far worse. But he said it makes him angry that they take advantage of a single 76 year old woman. I wish I could give them a MINUS 5 STAR RATING. read more

I did not feel safe here. This place has absolutely no concern for the safety of their customers. I pulled into the service garage and not one service advisor or technician was wearing a mask, and they did not don masks before approaching my vehicle. I had to yell through my closed window, asking the advisors to wear a mask. Then they pulled handkerchiefs up over their noses, not N95 masks. Today Utah made the national news for having nearly reached overflow capacity of ICU beds. I fall into the high risk of death if exposed category. I was in fear for my life. read more

I had a great experience buying today from Performance Ford. My son just turned 18 and was looking to buy a car. We had some issues at other dealerships-not coming out, not calling back, no answering-so we took a trip down there to look at a specific car. Joe was there as we pulled up and gave us the keys to the car we were looking at. He treated my son like an adult and let us drive the car within being there for only 5 minutes. We quickly decided that this was the car and left an hour later. Joe brought the car to my home,m as my son was a little unsure about driving his new car on the freeway. Joe is a keeper and a "no pressure" salesman. I highly recommend him if you need a new or used car. Thanks for everything Joe! read more

Don't go there to buy a car. They hide all kinds of dealer fees and do all they can to hike up the price. You down payment will mean nothing because they will just replace it with fees. If you go with outside financing they tell you they can get you a better deal when they really can't. It took them three days to finalize the financing and the rate was not lower. I ended up just going with my banks financing. I feel like they were not honest at all DON't BUY THERE. read more

1. Sales process was awesome from the get go. 2. Service afterward did not go as planned. For that reason, my original post was very negative; however, Natalie called me and totally turned my experience around. She went above and beyond to make sure I was taken care of and treated fairly. She has stayed in contact with me and has completely reset my attitude and experience with the dealership. Thank you Natalie for being so awesome. read more

I'm shopping for a new F150 and I noticed this dealership had a match on the style and color I liked. I reached out via their website and two minutes got a phone call (well trained , that's good) Anthony Montanez) and I discussed what I was looking for for a few minutes and he was helpful. I asked him to send me a break down of costs out the door for the vehicle I had selected via email. I found the truck, all he had to do was follow what I asked, simple request right? No. I get an wholly incomplete half complete quote. And of course when I ask him why the price is 6000 dollars higher than their website. He tells me to get that price on the website you have to finance the whole amount with Ford at 7.9 interest. Clearly he is following managements lead and takes his potential customers as ignorant fools. This isn't him making a mistake, this is training sales reps to pack points on a credit deal to gain profit. Thanks for nothing. As I look at all the other reviews this isn't a one off. This is fundamental deceit that comes down from the general manager to the sales manager and then to the sales people. read more

I've been working on and off with the staff at Performance, not at all pleased with the way the vehicle was priced on-line and then changed at the dealership during discussions. Bait and switch? After giving the sales process another chance we came to an agreement with the salesperson via e-mail, no follow up when promised, then received a late PM text from the dealer advising us at the 11th hour the truck was sold to another party because they didn't hear from us. Very poor customer service and sales process. Will move on to another more reputable dealer. read more

Had my car serviced for Ford Recalls. They picked it up Monday. I was called on Monday afternoon and was told it would take another 4 hours and they asked to keep the car another day. (No big deal but I had an appt Tuesday at 4 pm). Tuesday came. I tried several times to get a hold of someone. Called 5 times throughout the day, no response. I had to cancel my 4 pm appt for that day because I don't have another car. Wednesday came. Finally someone called me at 10 am and said it's not ready. It won't be until Wednesday afternoon. I said- I have an appt and needed to leave at 12. He offered to send me a loaner vehicle. Finally on Thursday! my car has been returned. Giving 1 star because they credited my oil change. BUT! My car windows must have been left down while it was there because it was returned to me DISGUSTING! A 1 day job, took 4 days. My car came back dirty. And it's impossible to get a hold of anyone at the service department. Brad was the only person who responded in an appropriate time. So disappointed read more

Performance Ford Bountiful - Dirty steering wheel and dash - Car Dealers Near Me - Bountiful, Utah

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Their customer service is horrible! I spoke to someone through the chat feature and they were very nice, but when I called to speak to a salesman, he was very short with me and not willing to try to help. I still don't have an answer to my question, but when I do, I will definitely not be buying from them. read more

Wow! I thought these types of dealerships had gone the way of the buffalo- nope! If you want to go back in time, or like pain- this is your place! Plan on a pushy salesman, and when they don't get you hooked, plan on them being snippy and raising their voice at you! Then, you can plan on them adding in mystery costs when they say what the "out the door" price will be- I guess they don't realize that sales tax and licensing cost can easily be obtained from the DMV. Then, plan on them repeatedly calling and texting you saying that they think they have a deal! I would never buy a car from this place- nor would I wish a visit to this place upon any of my enemies. Edit: I forgot to add, that you can also plan on the car you're looking at magically increasing in price by around $800 overnight! lol read more

Don Mendoza called us to come in and purchase a vehicle we had been looking for, said we were "first in line" to purchase the vehicle. Drove immediately from Layton to Bountiful to make the purchase. On arrival, Don told us that someone else "beat us to it." Terrible customer service. read more

What a waste of time... I called to make an appointment and made it clear and agreed with the service department that if I bring my truck in I don't want it sitting around for more than a day untouched. What does the service representative ask me when I get there for my appointment? "Are you ok with leaving it for a few days? It will take a few days for our techs to get to it." Wtf is the point of making an appointment? I had a great dealership I went to from my previous town who got to it the same day every time I brought it in. DON'T MAKE APPOINTMENTS IF YOU KNOW YOU CAN'T GET TO IT WITHIN THE SAME DAY!!! I might as well do the job myself in a matter of hours and not pay anyone a dime. read more

When dealing with any used car dealership, I seriously questioned the judgment and the integrity of the staff technicians and mechanics. Let's be honest their goal is to sell you on nonsense fees, not a car. Here at performance Ford Lincoln bountiful that is exactly what I experience. When dealing with the sales person by the name of Isaiah, I'm Not sure what is more short, his physical height or his inability to give good customer service with attention to detail. Both are lacking and underwhelming. For example, it seemed impossible for him to answer his phone or text messages in a reasonable time. So much so that I had to call the dealership 3 times to speak with a different sales person just to find out more about a truck. Luckily Royce was able to help, temporarily. I purchased a used F150 with all the features that I was looking for. The truck is in pretty good shape for the mileage, however would have been in better shape if they actually detailed it properly as well as cleaned the brake dust from the rims. Further more, when I came to pick up the vehicle to get inspected by a mechanic, Isaiah requested my insurance from my other vehicle, in order to drive off the lot. which is strange because other dealers never ask for that until purchasing a vehicle. Already sensing Trust issues with this little guy. As we continued, Isaiah couldn't have parked the truck in a more inconvenient spot between some of the biggest box trucks and brand new trucks on the lot, making it extremely difficult to even back out. Luckily an employee was there to help guide my backing process so I could leave the parking lot unscathed. As I wrapped up with mechanic, the pencil whip process begun. (If you're not familiar with this term, I highly recommend looking up Kevin hunter, the homework guy on YouTube) after settling on a decent price, I literally had to go to battle with the used car manager, Charles. I found Hidden fees all over their purchase agreement. I insisted that I will only pay tax, title, license. Document fee should be subtracted from price of vehicle. Eventually, after several gaslighting attempts by manager and finance manager I bought a truck that immediately needed a tune up... wasn't stoked on this but also didn't want a rip off of a warranty so I fixed the plugs at a local mechanic. A tune up at a dealership probably costs $245. Prior to purchase, it would allow them to charge more for the vehicle. Only giving three stars because they came down $1000 on original price. My advice, do high intensity research and sales negotiation training before going here. They don't want to sell you a car, they want you to buy their hidden unnecessary fees! read more

Sadly I can say that I've had less than stellar experiences with sales, parts, and service all three. However, this most recent disaster was in service and was surely my last time doing anything with 'Performance' Ford. It would take me 20 minutes typing to do justice to all the pain I endured dealing with these guys. Suffice it to say after literally 6 phone calls across as many weeks, each accompanied with a commitment to call me back, I was called back precisely zero times. I was failed not only failed by Mike and Veronica (service techs), but also Dave (the parts manager as they couldn't raise the service manager for anything, he 'promised' he'd make sure I was 'taken care of') and ultimately by Brandon Squires the 'Service Manager' himself. To even say his name together with the words service OR manager is oxymoronic as this guy couldn't manage his way out of a wet paper bag. Brandon was downright indignant as I attempted to explain my situation, he actually laughed at one point apparently enjoying my frustration. In the end he invited me in to see him in person to handle my situation, I can only assume as some sort of a veiled threat (unreal). Mind you I was literally only trying to get my windshield replaced and simple warranty item addressed. In a final attempt to salvage something or at least find someone that cared, I placed a call to the GM Bill Barns and was told to expect a call back. Would you believe the call never came? Shocker. This dealership is a disgrace to the Ford name and deserves to be out of business. My recommendation is to take your business ANYWHERE, but here. If you doubt my account, just read some of the other service reviews as I'm clearly not alone. read more

As you could see I wrote a glowing review during my initial experience but since then it has gone downhill fast. The GM decided to hold me hostage to repair my rotors that were warped but I didn't notice until I was going down a hill about 2-weeks after I bought the truck. In the buying process I told them I hadn't received my title from CA and was waiting on it we it took over 2-months to get the title and I had to drive around with warped rotors. Very concerning they wouldn't correct a problem I inherited on a "Certified Used Car". Be weary. I will not purchase from them again. read more

Took my 2017 Escape last year while under warranty because it was having transmission issues. They claimed to not find any issues so we took it back multiple times as the problem persisted. Eventually they replaced the short block stating it was cracked. Problem never went away but we did lose pieces of the car on the freeway after they worked on it. Took it back, they replaced the parts that flew off after lying to me saying it was replaced then arguing with me, and forced me to take the car in yet again. We told them the original issue was never fixed but Josh stated again nothing was wrong. Now the car barely starts, smells like gasoline, and still has the transmission issue. I attempted to contact the managers and never heard anything back. Taking it to another dealer Monday. Now the warranty is expired and we will likely be screwed and have to hire an attorney. read more

If i could rate a 0 i would. Long and detailed review. I was looking at a 2018 Ford Focus ST today and I had been texting the salesman since yesterday. Tells me to let him know when I can come look at the car to make sure it's "ready" for me to see. Told him I was on my way and he gave me the address to the woods cross location. The ST was actually at the bountiful location, so we had to drive to the bountiful from woods cross, which wouldn't have been a big deal but the salesmen said to make sure we came specifically to the woods cross location not the bountiful one. When we got to the bountiful location he pulled the car out and it was absolutely filthy. Exterior and interior. I later found out that the pictures of the car they had posted were from 8 months ago and the guy who purchased the vehicle just had returned it on trade. The tires were completely worn down from the time the pictures were taken 8 months ago so it was obviously drive quite a bit since the pictures were taken. The car had tint on it, which it didn't in the picture (not a big deal). The interior of the car was absolutely disgusting and nothing i would have expected by coming to look at the car at an actual dealership. The seats were stained and the back seats had some oily substance all over it (i'm assuming grease from the food that was also all over the car.) crumbs were all over and in where the shifter was. The cup holders had dried up sticky liquid (assuming soda) along with more food crumbs. Dog hair was everywhere throughout the car. Regardless of the filth, we took it on a test drive. Car drove decent out pulled very heavily to the left and when I mentioned it to the salesman it was "yeah well we can fix that.". What I really don't understand is why show the car when it is in that condition in the first place? I'm not spending $18,000 on a car that has quite obviously not been taken care of by the dealer or the previous owner. The pictures that were posted to KSL made the car look brand new, so when I drive to come see the car that's what I expect. Not a good experience at all and will most defiantly not be returning. I wish I took pictures of the car when I was test driving it to show how nasty it was. read more

Sales person did not know what he was talking about and ended up screwing me out of 3,000. Terrible communication from dealership when trying to resolve. Don't trust what they're saying because they don't know what they're talking about, take the time to read the fine print cause they'll scam read more

Nothing was lost between me and your sales person... happened exactly as I stated. But, we did have a happy ending; Larry H Miller sold us a beautiful brand new Lariat the next day! read more

Picked up my new company car. Everyone was very helpful even though the fleet coordinate hadn't come in yet. The car was out front, I swapped all the stuff from my previous car to my new one and I was outta there. I've also had service done here a few times even though it's an hour from home, definitely worth knowing things were done correctly. Thanks Annie! You rock! read more