Where do I even begin. I have been in this store NUMEROUS times as I have 2 tanks (20gal and 55gal)…read moreand was in the market for another tank but this time I decided to step into the saltwater world. So while on one of my many "research trips" to the Fish Cave, I met Erika (hope I spelt that right) and she was amazing. She took her time with me, walked around the store to explain things to me and really seemed to be engaged with making sure I got what I wanted. Fast forward to a couple weeks later I came back in and told her I found my perfect tank and I was ready to set it up. He response was "awesome let's do this"! Not sure who was more excited about this tank me or her! She helped me pick the right canister filter, sand and more importantly the rocks. She knew I was a hands on type of person so she told me to "pop a squat" and she brought out a box of rocks for me to situate on the floor so I can plan out my tank. This was by far one of the best shopping experiences I have ever had anywhere. Her ability to ensure I got what I needed, while also letting me be hands on and help me plan my tank was phenomenal! There were two other young ladies (one was pretty young, one had recently had a baby!!!! Congratulations!) at the registration who help me check out. Whether, it's a "research" trip, a quick serotonin lunch trip, or to buy freshwater fish for my two freshwater tanks every single time I stop in I receive top notch customer service! Thank you again Erika for dealing with my "crazy"!

The tanks were dirty the staff wasn't helpful and prices were kind of high…read more Was not happy with that place at all I would not recommend anybody to go there

Great place to buy dog food and toys. They have a puppy training class that I hear is great!!read more

PetSmart Grooming Department Review:…read more We have a 10-month-old GSP. I've brought him in a few times in the past and have always had wonderful experiences. They told me he did amazing, and I left feeling confident and happy. Today was completely different. I booked with a groomer named Regina for a bath and brush with a nail grind add-on. We usually bathe him at home, but with the dry weather causing dandruff and a beach day full of sand, I decided to bring him in for a good cleaning. The appointment was supposed to be a 60-minute service. An hour and a half went by with no update. I called the grooming area and was told he was finishing kennel drying. I was extremely confused because I paid for the blower service. I asked if all his other services were done, and she confirmed yes -- he was just drying. I told her I would come in to get him, and I immediately felt off with the vibe on the phone. There was a little bit of pushback about me coming in while he was still drying. I paid at checkout and went back to get my dog. He was sitting there waiting. She asked if he looked good to me, and immediately I noticed a ton of shedding. I said out loud, "Wow, he must be stressed out given all this shedding," because this level of shedding only ever happens when we travel long distances. It has never happened with grooming before. It honestly looked like he wasn't brushed. She responded with, "He's definitely got GSP energy," completely straight-faced and without acknowledging what I said about him looking stressed or the excessive loose hair everywhere. As she was saying that, his back paw caught my eye. I focused on it and noticed the fur wasn't trimmed around the paw, and there was a red tint coming from his toe. I immediately knew it was blood. I looked at her and said, "Is that it?" She confirmed yes. I said thank you and walked out slightly upset with the lack of communication. I should have examined it right there, but I just wanted to get him outside because he was obviously distressed from the experience. Once I loaded him into the back of my car, I looked closer. His nail was still actively bleeding. This was over 30 minutes after the service had supposedly been completed while he was "drying." The quick was cut far back -- so far back that I could see the raw center inside of his nail. I felt awful. I trusted this groomer to take care of my dog, and that was not the case today. Nothing was said about the nail. Nothing was mentioned about how he did. No communication at all -- which is the complete opposite of every other experience I've had there. Accidents happen. I understand that. But not saying anything about it? Not acknowledging it? Letting me walk out without explaining that my dog's nail had been cut that far back and was bleeding? That is what upset me the most. The appointment ran late and was blamed on drying, but honestly it felt like they were waiting for the bleeding to stop so it would go unnoticed. I am extremely unhappy with this grooming session. I've had great experiences here before, but I do not recommend booking with Regina. The interaction felt cold, dismissive, and uncaring, and my dog left stressed and injured.

I love to going to the shop!! Because so many animals we…read morecan see for free!! My boys are love it!

This store is a joke, especially after seeing that Facebook live from Ncbeat!! I've gone here over…read morethe years and have notice a serious decline in happiness and care of animals. Terrible advice overheard to unknowing customers when it comes to general knowledge, care and setup for most of the animals, let's push product before we push correct care procedures. The tall guy in fish when I happen to walk past always smells of cigarettes and weed, he somehow manages to be nasty with people while he asks if we need help when he doesn't even wear a company shirt, who can blame them for not wanting help from someone who looks like another customer it also doesn't make sense How can you be so nasty while high . I have pictures of birds, fish and so much more from my visits, I love the reptiles and birds so I have more pictures of them. It's a declining business and it shows by the overall care for these animals. More recently I've noticed Dirtier tanks, enclosures, cages & kennels. Not to mention the disgusting attitude from everyone. There are maybe two nice workers there, you have to be lucky when you visit to cross their paths. It's a fun place to look around without a doubt, When you're not getting shocked from metal shelves in reptiles or stray volts near fish tanks & manage to wear headphones to block out the disgusting tone from the unhappy staff. As an animal lover and collector I am continuously disappointed by the uneducated staff, lack of thoroughness with care and laziness from staff who never seem to be in their department. I remember, almost every visit talking to the little guy in reptiles and other customers always coming up to ask for help elsewhere in the store, only to see the rest of staff are up front laughing and joking. The experiences keep getting worse each visit, sadly this is the only store of its kind in jville. Take your family for a nice little indoor zoo, just do your best to not mirror their procedures when it comes to animal care.

For context, we got our dog from the Puppy Place in Wilmington. We got a Goldendoodle and…read moreabsolutely love him, and overall we had a great experience there. We've even gone back to visit, and the Wilmington location has always been very welcoming. People who came back to visit, brought their previous puppies and even told us, we are coming back to get a second dog because we had a good experience. Recently, I stopped by the Jacksonville location to look at another Goldendoodle. I asked a few questions about the puppy, including the weight of the parents, whether the dog was F1 or F1B, and where the puppy was bred. One of the girls helping us was friendly and answered the questions. After finding out the puppy would likely be smaller than what we were hoping for, I told her that it probably wasn't the right fit for us. Because of that, I asked if we could look at a Labrador instead. At that point, another employee responded rather abruptly and said, "You have to be serious, if you're just here to play, you can only look at one." The comment felt unnecessary and a bit rude. I had asked detailed questions about the first dog because I was genuinely interested, but once I realized the expected adult weight didn't meet what we were looking for, I simply wanted to look at another option. I think it would have been much more appropriate for her to ask whether we were seriously looking to adopt a dog rather than immediately insinuating that we were just there to play with the puppies. The way it was said felt more like a jab than a policy explanation. It was disappointing because we had such a positive experience with the Wilmington location, I've also been to the Jacksonville location before, and they were very friendly and I expected a similar level of professionalism and friendliness. On top of visiting, we've gotten a dog already there and that shows that we are not only visitors, but we could've been second time customers.

AVOID THIS PLACE: In January, we purchased a "Cavapoo" for $2,550. Today, we received the results…read morefrom the vet's Wisdom Panel DNA test, confirming that our puppy has the genetics of at least three different breeds--none of which include King Charles Cavalier. The DNA test did, however, identify 43% Poodle and 35% Yorkshire Terrier. Be cautious and do your research before purchasing a pet from here. Attached is a photo of the "Cavapoo" we adopted, alongside a Google image of a Yorkie Poo. I would give negative stars if possible.

I stopped by today because I love gemstone collection they have plus they have different animals…read moreand really cool stuff you don't see in other places.. hence the oddities..the business has many aspects.. storefront, they do parties they do research, they are a rescue and outreach. They are big asset in our community and I will support thot 100%! The employees and owner are helpful and if you have questions they will help any way they can. When I spoke to them they said they plan to expand and grow in location they are in. They used to be in antique to chic but they have lot more room and control of the business I. Current location. I think they will do very well and can't wait to see what they do next. When I went today they had a touch tank outside and a pretty good sized iguana who I have to say was gorgeous sitting in his cage outside the door. When I went in I was of course welcomed by employee but also by the office dog! So sweet I just loved the pup! Then I walked around there was a ferret in a cage , a parrot, and some baby rescued bunnies! I think it's a great place to take kids because not only do they have animals but the gem collection is awesome. I purchased 4 and can't wait to go back!! Some I knew some I didn't but it's a really cool addition to our community! I highly recommend it

Our Cocker Spaniel, Tucker, is now almost 8, and Sherry and Shannon, the owners at our Sneads Ferry…read morePetMart have been absolutely amazing with their guidance and support. We're truly blessed to have these two sisters who have a genuine love for animals. They're well-versed in their quality products as well as what's best for whatever your beloved pet is experiencing. I've abandoned Farmer's Dog for Dr. Marty's now after speaking with Sherry earlier this week. Other than our vet Doc Martin, I go to Sherry and Shannon. You have to look a little closer now because of the massive storage building that blocks their signage but it is well worth finding these special, community-oriented, and animal health, foster, and adoption advocates. Let's support our small businesses that have stayed in our community through thick and thin.

I love this store due to the fact it's close to where we lived and I used it all the time vs…read moredriving to Jacksonville or Wilmington for the things I needed. If they didn't have it rest assured they'd try their best to get it in for you. The staff is amazing and very professional as well as just hometown caring about you and your pets needs. If you are in town on vacation and your pet needs supplies, supplements etc come Pet Mart. They are right across the bridge from North Topsail at the second stop light you'll see them. Amazing people and store!

We've taken our two huskies here several times over the last year plus. We're always able to make…read morean appointment on the days we prefer. The employees are always nice and seem to treat our dogs with care. We usually get a bath, hair trim, and claws trimmed. Sometimes we'll get the deshedding, but this time we decided not to. As always, our dogs look happy, clean, and trimmed up. Today was no different. We think the prices are fair because of our dog breed specifically. Huskies are drama queens and can be difficult. We'll continue to bring our dogs here.

Great job and very patient with my arrival. My dogs pink was fluffy like I wanted it.read more