I came in late for the opening weekend and so many things were sold out. Still, I wanted to get…read moresomething for my puppy Raven, but none of the sales staff were very knowledgeable to help me. I was ready to walk out of the store when I was approached by the manager who noticed the look on my face. I explained I have a German Shepherd puppy who requires certain things as she can not chew or eat just anything. Raven has a delicate system and on top of that if she were to get a hold of a toy she could destroy it would pose a risk to her life if it were ingested. The manager pointed out a couple of things that would work for Raven. He was very patient and understanding of my concerns. The manager is a shining example of what customer service is and what should be.

Super sweet staff and have a great selection. Sometimes they're out of the food I like for my dog…read morebut it isn't an issue bc, if you let them know, they get it ordered for you right away! Love the service here and that's why I always go back

We feel very lucky to walk into this Petco and meet Blake. We were looking to get a small aquarium…read moreand a fish. We walked away with a 20 gallon tank and 10 new family members. Blake was so knowledgeable about the entire process. He taught us so much about species that would be good for a 7 year old. We are thrilled with our purchase and strongly suggest anyone who wants to learn about fish to go see Blake.

Employee was distinctly unpleasant. Aquarium area was wet with coiled hose in the floor. Ignored in…read moreinterest of aquarium sets. Was harassed by pink haired employee with a nose ring. Unprofessional, ignorant of their products, unnecessarily antagonistic. Store condition was poor, multiple puddles with no warning or labels. At least the young man in the store was polite. Whomever hired the employee with pink hair and a nose ring, its not their fashion choices, the indicators used here are an accurate descritpion sans the whole gendered argument. They are truly business damaging. Had the experience been with the young man, it would have ended in several sales. Pink hair was outright rude to my wife, myself, and my child. Whatever issue it was experiencing has cost a customer. Theres nothing at this store to justify the exceptionally poor customer service, unmanaged hazards, and extremely inflated prices Theres a real reason it has bad reviews.

Best. Pet store. Ever! We are traveling and popped in while walking the water front. Jeff is…read moreknowledgeable, friendly and really knows his stuff! We wanted to switch Milo's food and we were sent back to the boat with lots of samples for him to choose from. Milo got to run around the store and had a fun time choosing some treats. We returned to purchase Milo's choice (Fromms lamb) and picked up a few more treats. If you live in the area you need to check this place out, I would love to have this very warm and welcoming store in my home town!

We are down at Atlantic beach for our pups first beach trip and we stopped in today to get him some…read moregoodies! The service was amazing! Our pup, Opie, got to roam around the store off leash, he met all the other dogs and puppies that came in and of course his favorite part, he got many TREATS!! The owners are very knowledgeable about their products and they carry good quality products for our fur babies! Prices are very reasonable and the atmosphere is very welcoming! We will definitely be stopping back in before we leave and continue to come back on future trips!

If you have a pet, you should definitely stop at Pawsitively Purrfect Pet Store while vacationing…read morein Carolina Beach. They are situated across the parking lot from Flaming Amy's, and have food, toys, and treats for dogs and cats. I wanted a small chewy treat for my dog, and the owner has several bins with a wide variety of individual chews (like bully sticks, veggie chews, and no-hide salmon sticks). We got two of them. She also has a good variety of bagged treats, toys, leashes and harnesses, and even some food. The owner was very sweet and helpful, and even gave us a couple of small treats to go. We'd definitely return!

The lady was super kind! We stopped by to get a crate liner for our dog who had an accident in his…read moreold one that was falling apart. Normally, I would try to just find the cheapest place, but honestly, this place would probably be very comparable to a big box store and was the closest to our rental. In addition to being super hospitable, she was very kind to my five-year-old daughter, very patient, and even has children's books for kids to look at while their parents are shopping. Lots of good quality natural ingredient products and the kicker is she gives out small bags of sample dry food (Max 4 per customer) which is great for people like us who didn't pack enough. I can't recommend this store enough! Please stop by and support her business.

Beware! I bought a puppy that was supposed to be healthy per Victoria and the Vet certificate. My…read morepuppy had tapeworm and bot files which is a maggot under the skin. She has a permanent scar from it. She was so sick I have to go to the Vet more than expected to get her help. Mustard Sandwich is another puppy mill and offered no compensation for all the additional Vet bills.

I always have a great experience taking my dog to Pawville! From day care to boarding I know that…read morehe will be well taken care of, have a great time and come home tired but happy. The staff is very friendly and it's obvious that they love what they do. I'm so happy that we have them to care for our pets!

Brought pee pads for my little dogs because they can't go from 6 or 7 pm til 7 or 8 am without…read morerelieving themselves. The pads were used 1 night out of 5. So my dogs peed their beds. The beds were removed to wash but never returned. They had to sleep on the concrete floor for most of their stay. They did put a comforter in there for 1 night. But it was peed on because pee pads that I supplied were not put down. So after that was removed, they had nothing. The camera is grainy at best especially at night. And my dogs stayed by the glass doors so I couldn't see them most of the time as the camera didn't show that area. So it was useless to pay for that when 90% of the time, you can't see them. It made me sick to look at the camera and not see any beds! My dogs will not be coming back! What's not in the photo? My dogs or beds!

For context, we got our dog from the Puppy Place in Wilmington. We got a Goldendoodle and…read moreabsolutely love him, and overall we had a great experience there. We've even gone back to visit, and the Wilmington location has always been very welcoming. People who came back to visit, brought their previous puppies and even told us, we are coming back to get a second dog because we had a good experience. Recently, I stopped by the Jacksonville location to look at another Goldendoodle. I asked a few questions about the puppy, including the weight of the parents, whether the dog was F1 or F1B, and where the puppy was bred. One of the girls helping us was friendly and answered the questions. After finding out the puppy would likely be smaller than what we were hoping for, I told her that it probably wasn't the right fit for us. Because of that, I asked if we could look at a Labrador instead. At that point, another employee responded rather abruptly and said, "You have to be serious, if you're just here to play, you can only look at one." The comment felt unnecessary and a bit rude. I had asked detailed questions about the first dog because I was genuinely interested, but once I realized the expected adult weight didn't meet what we were looking for, I simply wanted to look at another option. I think it would have been much more appropriate for her to ask whether we were seriously looking to adopt a dog rather than immediately insinuating that we were just there to play with the puppies. The way it was said felt more like a jab than a policy explanation. It was disappointing because we had such a positive experience with the Wilmington location, I've also been to the Jacksonville location before, and they were very friendly and I expected a similar level of professionalism and friendliness. On top of visiting, we've gotten a dog already there and that shows that we are not only visitors, but we could've been second time customers.

These are puppy mill pups and NOT purebred at all. If you know anything about specific dog breeds…read moreyou can tell immediately, the coat colors, the faces, etc. They are sick, sneezing, coughing, throwing up. Charging you thousands for a dog that you can buy the sibling of for a few hundred. They don't have paperwork for the parents, nor do they do any genetic or health testing. If you really care about dogs do NOT give this place your money.

We have patronized this place for years for both dogs and cats and now as "retired " people we…read morerealized that we still need paws in the house! We returned and found a wonderful dachshund and Pekingese! A side note; we had Pekingese for our children growing up because they are smart and loyal which is where I learned to love them. Finding them now was very difficult but P.W. found them! Our pups were healthy and up on "puppy shots " and seen by a familiar local vet. They were clean and happy and transitioned well to their new forever home. The staff has always been great and helpful. We have consistently referred people to P.W. and will continue to do so.

I have been going to The Pet Warehouse for several years now. The animals are well taken care of…read moreand the staff are ALWAYS awesome!!! I highly recommend if you are looking for a new critter to check this place out.

Great pet store! Very kind to your pet, offering a treat upon entry. I was able to buy many high…read morequality pet treats, all USA made, and some biscuits from their barkery case. My pup also picked out a toy. Great selection of products to keep your pet happy on their travels. When I'm in the area again, I will visit!

Love this business and the folks who run it! It has become…read moremy dog and my favorite place in Beaufort! After a "small" problem in the beginning, which was satisfactorily cleared up, I can't think of EVER going into PetSmart again! I hope they are successful cause Axel and I wouldn't know what to do if their expertise and knowledge weren't around! They are truly an asset to the town!!!! My thanks to all!!!... and see you again soon!