I walked in this summer genuinely interested in getting into analog, and left having been told I…read morewasn't the kind of customer this store sells to. The owner didn't ask what I listen to, what I own, or what I was hoping to build. He told me he typically sells to people with the "means" and the "space" for an analog setup, and that he couldn't help me. That was the whole interaction. For context: I already run a KEF LS60 system with two KC62 subwoofers. The KC62 is roughly the size of a shoebox. Neither means nor space was ever the issue, and one question would have told him that. I don't know what he was actually reacting to, and I'll never know. What I do know is that a dealer who sizes up customers on sight instead of asking them anything is bad at the job. Plenty of shops in this city will take your questions seriously. Go to one of those.

Best shopping experience I've had in a decade. Tim was super helpful, talked me out of spending…read moremore money than necessary, and obviously knows his stuff. Will return and highly recommend.

Music Lovers Audio & Video is exactly what its name promises, and Spencer Giel is exactly the kind…read moreof person you want guiding you through one of the most rewarding and dangerous journeys you can embark on as an audiophile. I came in as someone just getting into the high end audio market, surrounded by gear I could only dream about, and Spencer never once made me feel unwelcome or out of place. I've visited other stores where you can feel judged the moment you walk in based on your wallet size. That was never the case here. As someone around my age with the same passion for amazing sound without millionaire budgets, he got it immediately. He worked with me from start to finish, helping me build a system that punches well above its price point. The result was a carefully curated blend of tubes and solid state that created a synergy I didn't fully appreciate until I heard it all together. He helped me select my Paradigm Persona 5F speakers, Audio Research LS27 preamp, Parasound A21+, AudioQuest Niagara 3000, and interconnects. Each brand chosen with intention, Paradigm out of Toronto, Parasound originally based right here in San Francisco, Audio Research from Minnesota, and AudioQuest from Irvine CA. Respected names with solid reputations in the audiophile community that fit my budget without compromising on quality. Any system I was curious about I was able to audition without any pressure or hesitation. That kind of access says a lot about how they treat customers. And it doesn't stop at the sale. They helped with three moves of my audio gear, something regular movers simply are not equipped to handle with equipment this precious. They also helped connect my system which is a level of service you just don't expect from a retailer. That kind of relationship goes well beyond a transaction. The store itself is filled with incredible gear across some of the most coveted lines in the industry. McIntosh, Audio Research, Boulder, Anthem, dCS, and speakers from Paradigm, KEF, Wilson, Sonus Faber, and more. They also specialize in home theater if that's your thing. Just be warned, every visit is a little dangerous to the wallet. And don't overlook their preowned section either, it's where real bargains hide. That's how I picked up my Audio Research preamp for half its original price. This place is a "Music Lovers" dream whether you are just starting out or building your end game system. Ask for Spencer Giel, he's the real deal!

Great gear and great staff! This store has a wide selection and fantastic demo rooms. The staff are…read morevery knowledgeable and friendly. Spencer was very generous with his time and spent a good 45 minutes discussing speakers, and amplification with me. He also allowed me to demo a bunch of my favorite tracks. I will definitely be back next time I am in town!

High-end gear, low-end hospitality. I should have read the…read more1-star reviews first. They describe a specific, repeatable pattern that I experienced firsthand. I came in to audition Devialet Phantoms, intending to support a local store rather than a big-box retailer. I was immediately told demos require an appointment and a $150 fee, credited toward a purchase within a month. That unexpected barrier set a cold, unwelcoming tone from the start. The experience deteriorated completely during a demo of YG speakers paired with Goldmund amplification. I offered a neutral listening impression: the soundstage was excellent, but the bass sounded strained to me across multiple tracks. Instead of treating this as a discussion point or setup variable, Randolph (who identified himself as an owner) became defensive, questioned my "reference," and implied I didn't know what I was hearing. As a former Goldmund owner, I tried to engage technically--asking whether power delivery or buffering might be a factor. He was dismissive and uninterested in dialogue. When I clarified that I was describing my subjective experience, not asking to be convinced, the interaction became argumentative until he eventually walked out of the room. That ended any intention I had of purchasing here. In hindsight, it's entirely possible the bass character I heard reflected the voicing of the YG Sonja 3.3 speakers combined with the unforgiving nature of the Goldmund Telos 800--not a flaw, just a presentation choice. High-end audio is a relationship business built on trust and collaborative listening. This shop operates on ego and gatekeeping. If you want to be told what to hear, you'll be fine. If you expect a professional, consultative environment that respects the listener's ear, look elsewhere.

Audio Vision is an excellent resource for Hi Fi audio. These guys are great and will steer you…read moretowards the right components for your system- not necessarily the most expensive. I auditioned several floorstanding speakers with my existing amp. I ended up with an excellent set of speakers I wasn't initially looking at but worked perfectly with my system and were below budget. Win win. They have an excellent selection and are great at system matching/maximizing synergy. 5 stars. -PM

I ve had great experience with MLA in the past. Graham of MLA in the East Bay would bring items…read moreout to my home and put them in my system to evaluate. Then if I I chose to I could buy or return without any obligation on my part BTW, I've done business with both stores and found their sales & service to be excellent.

Found as I walking by. Went in, it's a very nice shop! I was not looking for anything in particular…read moreand just browsed around. Employees were nice and let me look and spend some time in the shop. Can't speak to price or anything didn't inquire about anything.

Gene returned my call after his vacation. I didn't think he'd want this job but he came over and…read morepatiently connected broken electric connections by saudering the chair's wiring. These were 3 electric breaks in the cords I had left unrepaired for 8 years! I initially found Gene on Yelp looking for a stereo repair. Then I got an idea to also ask for his help with the chair. He did a wonderful job for a reasonable price. I highly recommend Gene for repairs like this. Did a great job!

Worked quickly and knowledgeable Quick turnaround…read more Highly recommended 50 year old technics turntable now works perfectly

terrible service. I set up support through hermarys years ago as they proved . they now have…read moredaisys doing their support. awful. on 10 mins so far and they can't log in. Then the call dropped as they had bad connection why should I pay hermarys if daisy is what I need. and worst daisy is awful

We've used Hermary's for the last 8 years. They installed the blinds in our apartment and every…read moreyear there seems to be a problem. The blinds have never really worked well. Hermary's is expensive and service has ranged from so so to horrible. This last service visit this past week was the final straw and we will be replacing our blinds so that we will never have to deal with Hermary's again. The technician they did not manage to fix our issue and said he was not a blinds person (yeah...). Then he managed to destroy one of the blinds by letting it roll up unevenly--it is not unusable and the tech could not fix it. Do NOT use Hermary's.

I never thought to write a good review for them till now. I…read morepurchased a blue tooth Pioneer Audi with Back up Camera in Feb 2018. I noticed that lines of the back mirror is more triangular than square. So I called them if there is a software update available for the unit. They said it's adjustable by setting. So I went the shop last Saturday. And they showed me how I can adjust the line the way I want. I feel their customer service is outstanding and highly recommend if you want to install a blue tooth backup camera for your vehicle. Quite often sales people are nice when you try to buy something. But after you buy a item, most salesman don't care about the service. But they are different. Hatch took care my issue. He is excellent. Thank you very much.

Audio Symphony updated the sound in my old school Tacoma truck. The new speakers sound a million…read moretimes better than to stock speakers, and the installation was fast. I made an appointment, dropped the truck off, and picked it up at the end of the day. They are COVID conscious and are respectful of personal space, so you don't have to worry about your space being invaded during a pandemic. The construction out front is a bit confusing, but they have their own private driveway / access to their shop just off of Pine Street behind the gas station. They used the existing, original speaker space to install the new ones, so everything looks the same, but the sound is MUCH better! They also insulated inside the doors, keeping the sound inside the cab. I use the truck for off road adventure, and they assured me the connections would be solid and not come loose. They also made it known that they stand behind their work and product and would address any future concerns should they arise. All in all, a great shop - These guys have been around for years and years and I highly recommend them.

Carlos M. I have…read morebeen a costumer of future sound for about 10 + years when their installer Ken was around (RSP) but now the owner Peter has taken the sale and installing equipment. Around April 2026 I visited the shop in South City Ca. I was looking to upgrade my receiver he went right away and suggested a NAD receiver, also went on to demonstrate it with all his sophisticated gear, we decided to purchase and Have Install By him but he said I had to do some cable fishing thru my wall for him to run cables? He installed the receiver but at the same time wanted me to buy a remote valued at$2,050.00 (?) since I refused and return it now he does not answer my calls,Emails,text. Since the system needs tweaking. I will never buy a thing from him again,! On tap he charged me for install by the hour. Rip off.... Ps. Did not give me manuals nor equipment to set up speakers levels if needed.

Thank you Peter! My…read morewife and I had the pleasure of working with Peter from Future Sound, and we couldn't be more impressed. He took the time to walk us through the problems we were having with two separate systems. After Peter asked us specific questions, he knew exactly what the issues were with both systems. Peter was very professional and was excellent to deal with. He was very friendly, courteous, and as well as very knowledgeable. We recommend anyone to call Peter at Future Sound based on our experience, as well as others. In the future, I will continue to do business with Peter and his company. In this day and age, nothing beats the experience of having a true and knowledgeable individual who cares about taking the time with the customer to truly understand their needs.

Called to ask whether they had an extra belt for a turntable, because some record shops will carry…read morethese accessories. Lady who answered the phone was super unpleasant, coldly saying "No, Never" and they're all different sizes. Yes, thanks Einstein, I'm very well aware that belt sizes may vary depending on manufacturer. What a crummy attitude. No surprise the website for this place still has a Gofundme prominently displayed. I would take my business elsewhere.

My first time in the store and I will definitely go back, i picked up 4 records ,great price the…read moreowner is super sweet and really helpful! I love this place!!!