We had a pretty great experience with Advanced Air this summer…read more ISSUE was our Lennox unit's A Coil, which apparently has a manufacturer defect that causes the coils to corrode over time. We had it brand new about 6-7 years ago, and it had to be replaced under warranty. Even so, the labor isn't free, only the part is free... and the labor is where the industry gets you. PRICE was a fair deal all around. It wasn't dirt cheap, but it was fair market expectations (we did shop around). Other places wanted to charge us simply for confirming the problem we already had diagnosed (in writing); these guys didn't. And another fairly reputable place, Morris-Jenkins, wanted to charge nearly twice the amount these guys did. TIME/SCHEDULING was fair. Morris-Jenkins told us they wouldn't be able to source the A Coil for a few months, whereas these guys did confirm they worked warranty services for Lennox and were able to source it within about a week and a half. COMMUNICATION was pretty good. The first time we messaged, they answered right away and gave us a call to schedule a look-see that day. And on that same day, we got an ETA on estimate and parts (the estimate seemed to take a little longer because they had to confirm the warrantied part before sending us documents). They're good with texting as well, which works great for our household. THEIR WORK looks solid so far. They came in and kept things fairly tidy, troubleshot issues on the spot, communicated what they needed, and after a few hours of labor they had everything running again. It's been a couple days now and the AC is actually running cold enough we had to raise the temp a little lol. OVERALL, usually we feel near cheated when dealing with HVAC situations - they're not a cheap thing to fix, especially during this economy. However these guys seem to be straight shooters and we would be happy to work with them again in future. Definitely recommend.

Just the facts- they had great pricing, and did a good job installing (I thought). A couple months…read moreafter install, we had a serious leak from the attic unit- it caused $1,500 damage to our ceiling. Advanced came out and fixed it-though they did were unclear whether it was caused by a bad install, or faulty equipment. If bad install- they should own up to it and cover damage, or at least have the discussion. If it was equipment then they should have had a discussion with the manufacturer. What did they do? Nothing. Never responded to my multiple calls. This all could have been resolved with a conversation about who is liable after damage is done due to their installation. Great pricing, but make sure you factor in the cost of potential damage to your home.

Never again! Less than 30 minutes from house and I was told it was too far to come out for big jobs…read morebut they would do small things like hooking up a dish washer. I initially reached out for a refrigerator water line install and dishwasher water line install as well as a quote on new pipe hangers and shower, toilet, and sink install which I told the receptionist when booking . I asked the receptionist since I did not have kitchen cabinets and sink installed yet if the water line for dishwasher could be done or if I needed to wait and was told it wasn't an issue. Fast forward and plumber came out put in a line for refrigerator and said dishwasher couldn't be installed until sink was installed. I was charged over $300 for work and never received a quote for other work. After calling back twice inquiring , I finally got called back to say I was too far away for big jobs.

JPS PLUMBING IS THE BEST! We had a pipe leak in our kitchen destroying everything and Dakota at JP…read morePlumbing replaced the pipe, reconnected the dishwasher and sink perfectly. Also repaired the commode in one of our bathrooms. All done at a reasonable price. Thank you Dakota and all team members of JP Plumbing!

I was incredibly pleased with the work done by Andrew and his team. They cleaned all our air ducts…read moreand dryer vent. They were courteous, professional and clean. I could not believe all the build up in my dryer vent!! They even discovered a problem in one of my ducts in our crawl space that a previous company could not. That could have been a serious issue if not fixed and they were able to fix it at no extra cost. Before and after pictures of several areas really hilighted how much of a difference their service made. I highly recommend them.

I called Ductz to come and clean out my dryer vent. From the time I called and spoke with Andrew I…read morefelt as though I was in good hands. Andrew was very knowledgeable and explained how the process would work. Andrew and his crew showed up less than 24 hours due to a cancellation in their schedule and went to work. I spoke with Andrew during the appointment and his guys were quick and efficient. I learned a good bit and am glad I know a good, reputable company in the area for future work. I would highly recommend Ductz to anyone in the LKN area.

I recently had to replace my AC unit and had an excellent experience with Ken and Chuck. 10/10…read morewould recommend and will continue working with them in the future

Great experience working with Titan. They are so easy to work with. Our AC went out Sunday and…read morethey were able to come by the next day and fix the problem easily. Would definitely recommend.

Great customer service; from answering the phone to support on problems…read more Arrived on time. Quick diagnosis and parts available on the truck. Technician gave an excellent explanation to my wife while I was not at home.

Justin was very helpful to us this week. Our unit stopped working two days before Christmas. He was…read moreable to get the part we needed and have it replaced on Christmas Eve. We have also used Race City previously and had a good experience. Pricing is reasonable in comparison to other quotes. Highly recommend.

I cannot speak highly enough of this company! We have been using Hodge for several years now and we…read morehave found them to be honest, super reliable, so kind, and one of the few reasonably priced HVAC companies in this area. We had an emergency and our unit wasn't working, so I searched for 24 hr companies to come out because it was late and the other company's technician was dramatic and shady, telling us things were far worse than they were, was dishonest, and tried to get us to sign up for their subscription before even coming out and then wanted to sell us a $15-$20K replacement unit, which we didn't even need yet. We will ONLY trust Hodge and learned that you can call after hours and if they are available will come out because someone is on call and if not, you will be put into the queue for first thing the next morning. Love these guys!

I used to like this company. We do not have HVAC problems in general just use them for general…read moreseasonal maintenance. However, this is the second time in a couple of years when I reach out during summer, and no one is answering the phone. They supposed to be open from 7:30am today. I reached out on the phone line four times since this morning, left a voicemail, then a few hours later a callback number and nothing back. I am wondering if they are out of town 3 days before 4th of July and they are not making it public. I would much rather know that they are not available and on vacation than expecting them to call back. Their voicemail is misleading.

Great customer service and the tech that came out was great the staff was excellent and the whole…read moreprocess was a great experience

They showed up quickly and as scheduled. Knowledgeable, friendly and didn't try to upsell. Was a…read morewelcome change. The price was fair as well. Highly recommend.

My gas furnace was short cycling for a while and everything I tried to solve the problem didn't fix…read morethe short cycling. I called 2Roots and Nick Jr. was there the next morning at 8 AM. He quickly analyzed the problem and identified the issue. He was able to fix the issue and stayed around to ensure that the problem was solved. 2Roots is my go to for all my HVAC work. They are professional, efficient, and trustworthy. It's great to support a business that really cares about their customers.

Two Roots was recommended to us by a friend about a year ago. They came out and serviced our 10+…read moreyear old HVAC unit a few times and were always affordable professional, prompt and efficient. Our HVAC unit was on its last leg and it finally died. When we called Two Roots they came out the same day did a full evaluation on replacing the entire system. We had a very professional quote with four pricing options later that day. We made our selection based on our budget and the HVAC features we cared for most. The unit was ordered and installed two days later and we are now enjoying the comfort of cool air in our house thanks to Two Roots... The team of three, Nick Sr, Nick Jr and Ed made sure that all precautions were taken to protect the inside of our house as they had to access our attic for one of the units. We highly recommend the professional team of Two Roots for all of your heating and cooling needs...

They will rob you, charged me $42 for an $18 part......find somewhere else, the guy at the counter…read moreknew he was robbing me, stated "all sales are final" as I walked out.....thanks

From the owner: For after-hours emergency, will call and/or commercial water heater full service delivery, please…read morecall (800) 217-9480. Ferguson HVAC is an industry leader in wholesale heating & cooling supply offering the equipment, parts and supplies you need for commercial and residential heating and air conditioning projects in Mooresville, NC. As HVAC supply professionals, Ferguson associates offer unique advantages over the competition with premium HVAC equipment, parts, tools, product knowledge and business solutions.

One of my air conditioners stopped working in the evening on one of the hottest days of the summer…read more Called Putnam Mechanical and they were there the next day, replaced the faulty part and everything was back to working great. I always use them for my yearly maintenance.

On November 21, 2021, Putnam Mechanical, from Mooresville, NC, installed a Lennox HVAC system, at…read moremy business, Sweet Cakes Bakery. I have attached the copy of the contract. The contract drafted by Putnam contained an error in the model number of the air conditioner and a fraudulent representation that the unit included a "one-year parts and labor warranty and ten-year manufacturer's warranty". We relied on the ten-year manufacturer warranty when we decided to use Putnam to install a Lennox unit. We never received any paperwork for the unit, such as warranty, installation/instruction guide, or registration form. In fact, we could not register the unit with Lennox because the unit number in the contract is incorrect. It was not until the unit stopped working, in July of 2024, and Putnam refused to service the unit, that we hired another HVAC company. The new HVAC company took a photo of the actual unit model no. which is TSA036S4N44Y. We registered the unit with Lennox after learning the correct model number and clearly could see there was never any warranty on the unit. When we contacted Putnam regarding the broken system, we were instructed to call any other HVAC company to honor the warranty (Putnam manager and owner knows there is no warranty). We called 2 HVAC companies to get estimates for repair. Both well known reputable companies, stated in their estimate that Putnam did NOT install the proper 3/8 inch line for the refrigerant. Putnam used an undersized liquid refrigerant line which damaged the thermal valve. The pressure resulting from the undersized line directly cause the A/C system failure. We are a small business, struggling to survive. Putnam's use of the undersized refrigerant line (which should have been 3/8" per the Lennox installation guide), AND Putnam fraudulently leading us to rely on a nonexistent 10-year manufacturer warranty need to be rectified. If I were to be gracious with their mistake, you could say Putnam "may have" accidentally entered the incorrect model number in the contract, but the statement of the "one year parts and labor warranty and ten-year manufacturer's warranty" is clearly a fraudulent statement used to convince us to use their services over their competitors. Due to Putnam's fraud and incompetence our unit was damaged. If you want to spend thousands of dollars on an HVAC unit, only for it to last less than 3 years and have to spend even more money to fix negligent work or to get an entirely new system, Putnam is the way to go for sure. For the cherry on top, their owner, Michael Fortin, will speak to you directly on the phone and repeat the lies in their contract verbatim to really double down on their fraudulent practices. So if you'd like someone to lie to your face, choose Putnam! Otherwise, I'd look elsewhere.