We rented a van for 11 days. It was clean, ready on time, fair pricing. Counter help was friendly,…read moreprofessional, appreciative of the drop off area after hours. Everything was perfect, hassle free and no complaints. Third time renting here, we're loyal customers!

This is the best place to have your Toyota serviced. The service managers are super. The waiting…read moreroom is clean and spacious and has water, coffee, and some packaged snacks. Toyota does a multipoint inspection with the oil change. Service was quick, and the results of the inspection were carefully explained. I opted for a needed alignment that was completed within another 45 minutes. Highly recommend Ed Martin service!

Came here as they were suggested by Honda of Fishers and my car was in an accident by another…read moreparty. I had to drop my car off during a holiday week, and they were very accommodating. Ended up being around $2,500 worth of damage. Also handy that there's an enterprise not far from here so if you need a rental car, you don't have to travel far. The best part of this place? They would text me updated every time something was happening. Time to take it apart? Got a text. Time to paint? Got a text. Time for pickup? Got a text. It was such an easy, but refreshing thing. They also got it done a week earlier than planned. I had one minor hiccup when I went to pickup but they were closed on the weekend (google maps said they were open). My car looks amazing, and they even deep cleaned the car inside and out. Very, very impressed.

I worked with Dallas for a minor mishap and found this business to be very professional courteous…read moreand helpful. I chose this auto body shop as I felt their pricing was fair for quality workmanship. One of the things I really appreciated is they kept in touch with me throughout the repair process by text informing me of each stage. They cleaned and washed the car before pickup plus provided porter service to my home after drop off and also for pickup once the repair was completed. Nice people to work with and did quality work. I would definitely recommend them!

Best Experience purchasing a vehicle ever. Hands down the kindest staff! Eric our salesman, was so…read moreeasy going and very patient with all my questions and our little girl. The staff interacted and was so welcoming and loving with her, letting her be little. I am truly humbled by my experience! I absolutely love my car. Thank you all!

We recently purchased a used Cadillac XT6 from Tom Roush Lincoln. It came with all weather floor…read moremats but not the carpet type floor mats. I searched craigslist for floor mats and found some for sale by an individual in Anderson that were perfect for our vehicle. Upon arriving at the seller of the floor mats, it turns out that HE was the previous owner of our XT6 and he had traded it in at Roush a few weeks back. He advised us that not only did he trade it in with the carpet floor mats, but also a luggage cover and mesh cargo net. I called Tom Roush and asked our salesperson about these items. His response was that they did not have those items and that we purchased the car based on what was in it on the lot. Okay, so they lied, because obviously they did have those items. Other issues, they low balled the trade in value of our 2020 XT6. Two days after we traded it in they were selling it online for $6000 more than they gave us. I know they all do that but that seems excessive. I would be very wary of Tom Roush Lincoln. They are not honest.

If I could give more than five stars, I would…read more I had been searching for a new vehicle for quite a while. I was driving a BMW X1, but with my 14-year-old son and his very tall friends, it just wasn't cutting it anymore. I needed something with real legroom, and I had my heart set on a Honda Pilot. I originally came in to lease one, but unfortunately, it had literally just been sold before I arrived. Instead of sending me on my way, Edward showed me a pre-owned Pilot that ended up being an even better fit. Here's what really impressed me: I called around 7:30 PM, and they closed at 8:00 PM. Most dealerships would have told me to come back the next day. Not Edward. He took the time to get me out on a test drive, answered all of my questions, worked through the paperwork, and even agreed to take care of a few items I wanted inspected before I finalized everything. The experience didn't stop there. When I brought the vehicle back for those items, Edward was there waiting to greet me--even though it wasn't during his normal working hours. I have NEVER experienced customer service like this. Not at a dealership. Not anywhere. Edward went far above and beyond, and because of the way I was treated, they have earned a customer for life. When it's time for my next vehicle, I won't even shop around. I'll be back. Thank you, Edward, for proving that exceptional customer service still exists! I love my 2023 Honday Pilot even more because of the service.

Came in for a recall check - all went very well - in & out in an hour. Comfortable guest waiting…read morearea with 3 options (TV, workspace & a coffee/juice area). Jim Adams checked me in & out - very professional, personable and efficient.

Erik @ Fritz Noblesville was great to work with, fast easy experience buying my 17 yr old a car!…read more Would recommend Fritz Noblesville!

What a joke. Electric dash didn't work out they fixed it. Then oil leak that they wouldn't fix. I…read morehad to at a cost of $650. Water leak coming in on passenger side grab bar. You don't know this until it rains so of course. Guess who gets to fix this. Painted the bumper with black paint that wore off. Tried to cover up dents and scratches. It work for a few months then all the deficiencies showed up. I would never ever buy from these people. If you want a used vehicle go to a auto dealership that has a good reputation. I needed a vehicle fast and this is what I have. JUNK.

I can only speak to my one time personal experience which was fabulous!…read more While out of town I had a few issues with a Toyota rental and wanted checked out. I first called and they sad I could bring it over immediately which I did the next day since it was late afternoon. Jake was my service rep and jumped right on the car to have it inspected. He was knowledgeable and friendly. As a matter of fact all the reps were. No promises, but they hoped to have me out in an hour. That's unheard of. The dealership lobby is a lot of fun to browse. Antique cars are displayed. Also award winning trophies from over a decade of achievements by Toyota Corp. My car was ready to roll out with everything inspected and explained within 45 minutes. Wowzers! No charge as it is as covered under warranty. If I lived in Muncie, IN area this would be my dealership.

I have been working with this dealership since 2007. All told I have driven approximately 700000…read moremiles in aggregate in my 2007 Priuses (2 different vehicles) and now my 2015 Prius. My experience has been a positive one. They stand behind their work. All that said I want to relate my observation an overheard conversation between a customer and a service tech. Last Monday a service tech was advising the customer that they will need new tires. She knew nothing about the nuances of the choices of ride vs wear & performance and the pricing of each. This tech explained the choices very clearly, covering most of the information I had previously learned from the Consumer Reports articles on buying tires. Information that will enhance her purchase decision and help her avoid buyer's remorse. I was pleased to see that interaction. That is the level of service I have come to expect at my Toyota Dealership.

Tom Wood treats customers like guests. I love that when I had my car serviced today, I was walked…read moreto my car that had been freshly washed. I also have found in 26 years of their service, that they are always polite, friendly and seem to genuinely care about me as a customer. I would never buy a car anywhere else.

Dropped my car off the night before for next day SCHEDULED appointment. Around 10a technician…read morecalled to confirm oil change, alignment and tire rotation.... Never mentioned recall repair although it was scheduled too. At 3:30p I call Lexus for an update -directed to AI-got disconnected called back only to be told I will be called back. BC I live in Noblesville my friend and I decide to begin driving there for scheduled 4p pick up. Tech calls-they may have my car done before closing, haven't worked on it yet due to short staffing. I COULD HAVE BEEN TOLD THAT AT 10a. I can't pick up my car at 6p, nor tomorrow or the next day due to surgery. You see I scheduled ahead, paid close to 60k for my car and Lexus doesn't value me as a customer bc inconveniencing me is no big deal. I expect better, much better and Lexus can bring me my car if they really have a crap about customer service. Surgery tomorrow, overnight stay in hospital and I should be home late Wednesday. So sad Tom Wood.... So sad. Tracey Sheehan