Willie was assigned to service our AC unit through American Home Shield (AHS). During his first visit, our unit was not connecting to the thermostat. While the fan was working, the unit wasn't cooling. Our unit is less than five years old, so it's relatively new. After examining the unit, Willie informed me that a connection had burned out, but he was able to fix the problem by using a secondary connection.
However, the same issues persisted the next day. We typically set our thermostat to 71-72 degrees unless it's extremely hot outside, but we noticed that the temperature would rise dramatically to 78 degrees or higher, even though the thermostat remained set at our usual temperature. Initially, I didn't reach out to AHS because I wasn't sure if we were imagining the issue and didn't want to waste anyone's time.
After closely monitoring the situation, I observed that the unit would start cooling fine but would stop at a certain point in the day, with only the fan running for hours. I attempted to reset the unit by turning it off and back on, hoping it would reconnect with the thermostat, but it typically didn't start cooling again until late in the evening.
When Willie returned for a second visit, the unit happened to be working, so he concluded there was no problem and left after a brief inspection. When the issue continued, I recorded several videos showing the thermostat set at 71-72 degrees, while the actual temperature in the house was significantly higher, typically around 78 degrees or above. These videos clearly show the thermostat settings, the actual temperature in my condo, and the AC unit on the rooftop not functioning correctly. If it would be helpful, I can share these videos with you.
During his last visit, Willie made a minor adjustment to the AC fan settings but seemed uncertain about the root cause of the problem. Unfortunately, the issue has persisted. Yesterday, when the outside temperature was in the 90s, the unit stopped cooling around 2 or 3 pm, despite being set at 71 degrees. The indoor temperature rose to 86 degrees, and I eventually turned the unit off until 10 pm, when it began cooling again. This morning, the unit worked fine initially, but around 7 am, the same issue occurred. When I turned the unit back on around 2 pm, only the fan was running, and there was no cooling. Each time this happened, I also checked the copper pipe on the unit, and it was cold, despite the lack of cooling. As mentioned, the unit is less than five years old.
When I contacted AHS, I was surprised to learn that the matter had been closed, I am guessing by Willie. The AHS representative reached out to Perfect Temperature HVAC while I was on the line, and when she returned, she informed me that the person she spoke to claimed the problem had been fixed (even though it was 86 degrees in my house). read more
