Worst Pool Cleaning Experience, do not use. I have used Perfect Pool for the past several years and recently had many issues. #1: I had replaced my pool gate last year and somehow a post snapped off at the ground level and it just happened to be near where the skimmer basket is at that they access weekly. While I have no way to prove that it was Perfect Pool who broke the fence, it's strange that it broke in that exact spot that they need to access. #2: My neighbor called me on 6/15/24 and said that my pool guy was throwing leaves over the wall and into the street. After speaking with Freddie (Perfect Pool Owner) he said 'no we don't do that!' Giving him the benefit of the doubt I left the issue alone. #3: I happened to be home on 8/30/24 when Perfect Pools came to clean my pool. I watched as he skimmed the pool and then emptied his basket over the wall at least 3 times before I walked outside and called him out on it. In his words, he said that he does it all the time. I fired him on the spot and reached out to Freddie but have received no response as of this post. read more

Perfect Pool Service - Text message from Freddie, Owner of Perfect Pools. - Pool Cleaners Near Me - Las Vegas, Nevada

BEWARE! Perfect Pool Service is horrendous! There are so many other good companies- Perfect Pool Service is rarely on time, too expensive, sloppy, untrustworthy. I had my water checked and this company was way off on the chemicals they added. They will ruin the expensive pool components with substandard dopes doing the minimum. read more

Perfect Pool Service - Perfect Pools are the worst! - Pool Cleaners Near Me - Las Vegas, Nevada

Horrible. Unreliable. Not pleased with the billing practices either. You never know who is coming into your backyard to do the "work" when they bother to come at all. They send hacks to do the work and they leave a mess. Today they sent somebody out to supposedly maintain our pool. He used our hose to clean the filter and left the hose in a heap on the ground. He cleaned the pool and dumped the debris in our landscaping. Again. This is AFTER we told the owner about this happening previously and nicely asking them NOT to throw debris on our yard. These people are slobs. Spare yourself the hassle and find someone who will respect your business. That's what I'm doing as we speak. read more

Perfect Pool Service - They throw debris in our landscaping time and again after repeatedly being told not to. Slobs. - Pool Cleaners Near Me - Las Vegas, Nevada

Absolutely the worst pool company in Las Vegas. They have caused property damage three times at my residence by cleaning out pool filter debris into inappropriate areas: a sprinkler valve box, onto artificial turf (staining it), and most recently into rocks that frame the property, which will likely result in the death of several plants, after they were asked to never clean the filters in the backyard again. There was no response when I called to report the third and final incident. There has been no offer of credit or cleanup, just a toxic biohazard their staff created. There has been no follow-up to acknowledge that they have been fired. And this only scratches the surface of the service lapses and issues we've experienced. Their name should be changed to Perfect Pool Disaster. read more

Perfect Pool Service - Biohazard. - Pool Cleaners Near Me - Las Vegas, Nevada

They are a -5. DO NOT HIRE DO NOT HIRE DO NOT HIRE The biggest problem with pool service companies is continuity of employees It's a job for guys want no responsibility on the job because it's not a difficult trade at all Which is clearly evident in Perfect Pool's because I've had six different cleaners come out in the six months of pool service I've used them for I fired them because they weren't able to change the timing on my intelligence flow programmable pool pump after three weeks of requests In the beginning when they programmed it, they didn't realize that it's a 24 hour clock and kept setting it 12 hours off of what it should've been I can't remember having as much grief for such a simple task Additionally, the only time the owner is contacting me is when my Caesars visa card, which was stolen during the compromise they had Didn't take the payment So of course, they contacted me them but they don't listen to anything you request I cannot stress STRONGLY enough not to hire this company read more

Amazing knowledgeable guy came out . Fixed a problem I've had 3 other pool guys look at and couldn't fix . They respond quickly read more

Our pool guy got really sick and recommended this company. 1. They charge so much more. 2. They are not reliable. They're supposed to come on Tuesdays but they change their sked w/o notice. 3. I've had an algae problem for 3 weeks and they couldn't fix it. read more

Perfect Pool Service - Algae they could fix. - Pool Cleaners Near Me - Las Vegas, Nevada

Wow what a jerk. I have elderly parents that I need a pool service for and I only asked that I know who's coming in their yard and this guy tells me that just to much hassle. The last pool guy robbed my parents so I need to know who comes on the property. It cost me $1700 for a new pump and scared my 78 year old parents. This guy was completely unwilling to let me know who would coming to do service. How is that an unreasonable request? can't even stand behind their employees. Beware this guy is a total ass! read more

Came back into town to check on my property that's being rented. My pump was running at 0 psi, pool skimmer non operational, floating chlorine dispenser empty, broken pool leveler parts on the cool decking. I'm not sure if they were even showing up weekly or just charging me the money. read more

Horrible company they are dishonest charge a lot to never show up . When they do show up they are only here for 5-9 minutes and never clean pool properly charged me for filter cleansing and never did it but refuse to reply to me filed report with BBB I hope someone reading this doesn't get ripped off like I did. There are a lot of companies in vegas for pool cleaning save yourself thr headache and call a reputable company both this one You will regret it read more

After being with this company for almost 2 years (we did have a few glitches) they informed me they need to do a special treatment due to the winds we had. The cost of this is $350, but I get it for the discounted rate of $250. If I don't get the service they will not continue to service my pool. I have never heard of such a thing. They have fired me as a client for refusing a service I don't feel I need. BEWARE read more

Had a great experience. Fast, completed the job on time. With good results. Recommend them highly. read more

Pretty rude guys here. 50% of the population is women. You can't be rude or crass..... ever. It's unprofessional. You should answer the phone with your company name so customers know it's you and not a scam. read more

Update: Freddie called me 2 hours after receiving my text on Thursday. I told him it was disappointing to wake up to a text from his wife telling me they are discontinuing service ASAP. He became defensive and started raising his voice. He asked me if I think he really wants to lose his customers but he cannot find quality technicians. I told him I understand; however, I do not appreciate how as his long time, loyal customer for close to 6 yrs that he didn't have the decency to call me. His technician literally came out the day before to service my pool and now he's telling me he has no technicians, only a few repair technicians on payroll. After our conversation, he sent me a text asking if I would be kind enough to remove my bad review because he thought I understood his situation. I have no intention of removing my honest review. I had no issues with his service before and gave him a glowing review the first time because he deserved it. I updated my review because of how horrible things became and how many mishaps occurred within the last year. If you read other people's reviews, you'll see they have similar complaints. read more

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This company / service is shady at the very least. I had more mishaps and damages that were unexplained than ever before. I would not recommend this company to anyone. Please be aware read more

We were looking for the best company to clean our pool tile. Perfect Pool LLC is the company we chose based on an advertisement we received in the mail. We have an older home with a corresponding 30 year old pool. The tile is original. As you can probably imagine, the calcium buildup, particularly on each side of the raised spa spillway is ugly. Perfect Pool LLC's technician cleaned all of our tile yesterday late afternoon. Today, it is the best it's ever looked since we purchased this home over 20 years ago. If you need your pool tile cleaned, you will not find a better company to do it then Perfect Pool LLC. read more

I rate this company at ZERO. They are not dependable. They only spend 8 minutes servicing the pool. They never return calls or online messages; most of the time their mailbox is full. Because I'm on auto pay they charged me for a full month in March of this year when they had skipped service on 03-03. I finally cancelled 04-17-23 and have been trying to reach them before my payment is taken. I have requested they make good on March and not only pro-rate for my cancellation, but also not charge me for 04-07-23 when no one showed up. This company is far from Perfect. I think they need to change their company name. read more

I received a flyer in the mail and happened to need my pool drained and cleaned. So I gave Freddy a call. He was very knowledgeable and friendly . He was able to give me a quote over the phone. I had a lot of build up of white stuff which I assume is salt on the tiles and needed it cleaned and "blasted off". The price was better then a couple others I called and Freddy was able to schedule me in right away. The guys that came out did a great job. The pool looks brand new! They came back a few days later to do the chemicals and add salt . Overall I'm very happy with the service and would use them again and recommend to friends! read more

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I have left NUMEROUS messages with this company advising them that I have cancelled my service effective immediately. For over 2 almost 3 weeks now they have NOT returned any voicemail messages, emails, texts or phone calls. I was a longtime customer with them and I will tell you from experience. DO NOT HIRE THEM. Their customer service is horrible read more

big disappointment with this company', started off well.,did a good job cleaning up the pool and then we caught them trying overcharge us and trying to slam us on service. They were suppose show up to today and decided just cancel contract. Don't hire these guys!!!!!!!! Will report to state and BBB. They are more interested in getting your credit card that running a legitimate business. read more

Our pool was left in bad shape from our previous pool company. I received a flyer in the mail for two companies and got quotes from both. I found the communication and service with Perfect Pool Service to be top notch and immediately decided to continue with Perfect Pool. They are prompt, very friendly, and helpful. Words cannot express how happy I am with their services. Thank you Perfect Pool Service for making my pool pretty again. They have gained a new loyal customer! read more

Perfect Pool Service - After Perfect Pool Service - Pool Cleaners Near Me - Las Vegas, Nevada

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The worst pool service I've ever dealt with. Unreliable, shady business practices and don't even show up to do the job. Cleaned my own pool for a month while they still charged me. Do not waste your time or money. read more

Perfect Pool Service does amazing work. Technician Josh is very knowledgeable and provides perfect service each time. Would definitely recommend Josh and Perfect Pool Service to all of my friends that have pools. read more

This company is a joke. Called 3 times to get them out to our pool for service. You can't even leave a message. Voicemail has been full for 3 weeks. I will never use this company read more

Very bad service did not take care of my pool or spa my spa is yellow in the corners.did not add tabs it's just not good service technician broke my community gate by coming in the out gate also empty trash from net in my garden. When I talked to Freddy the owner and told him I was getting a chemical test kit and I would get back to him he told me to find another pool company instead of fixing the problem . I give them a zero read more

Unreliable, dishonest, over priced. They say there is a contract. What contract? Won't use again. read more

Perfect Pool Service - Pool Cleaners Near Me - Las Vegas, Nevada

We have used "Perfect Pool Service" for several years. We recommended this company to many of our friends and neighbors many times. They are very reliable and after each weekly visit, I receive via text, a picture of our cleaned pool. If you want a company that is consistent and dependable, this company is the one. Even on those rare occasions if they are backed up due to a holiday, they will text and notify you and come the next day. Freddy, the owner has been great in meeting our needs for any problems with our pool (i.e. bead blasting and cleaning) and Freedrik who comes weekly does a great job. If you need a pool service in which you need not worry, call them. read more

Perfect Pool Service - Pool - Pool Cleaners Near Me - Las Vegas, Nevada

I have been using Perfect Pool Service for a year now and they have been great! Freddie and his team are very attentive and care about their clients. I recently had to have a pump replaced and they took the time to explain why and what pump they were going to use and were able to make this happen ASAP. I highly recommend! read more

I received a flyer in the mail about acid washing and tile cleaning, and decided to give it a try. Freddie was great! Very responsive, friendly, etc. Following that I cancelled my previous service company with whom I was not thrilled, and had Perfect Pool Service take over. Quickly the degree of customer service fell. Then...about 6 weeks in, I see that a charge on my credit card that is 60% higher than it should be. After two texts Freddie responded that there was an extra $75 to change the filter. I was a little surprised as this was not part of my original quote. When asked, Freddie said that he had quoted it, and it was a recurring charge every 3 months. I do pay attention to my finances -- and he never quoted that. My previous pool service never charged for it, and when Freddie started he told me my filter was clean -- so, presumably the previous service managed it. Anyway...I was not wild about this, was pondering what to do, and then a few days later I get an email advising that there would be a 35% increase immediately because the price of pool chemicals had gone up do to Covid (what hasn't?) . That was it for me! Cancelled and hired someone else, and that tech told me that I had no chlorine in my pool. ‍ So...Idk about all that, but I will say that I was very drawn in by the acid-wash deal, THAT was great so I was very susceptible to having them take over my service...and it was all downhill from there. The second star is only because the actual servicing tech who came out each week was great. read more

I would never ever recommend this company to anyone. They are awful. I had them for a year of service. I had multiple issues with technicians not showing up, my pool turning green, repeatedly leaving my trash can outside the gate(Hoa violation) and complete lack of the ability to get a hold of them. I notified them no one had been to my property for 2 weeks. The pool was dirty from landscaping I had done near the pool that knocked some dirt in. They assured me someone had been there and let me know of my next schedule date. By the next schedule date no one shows up, I get home and my pool is dark nasty green. No one will answer the phone. No technician proceeded to show up for THREE MORE WEEKS. I can't get a hold of them call text email nothing. Then at the end of the month they still charged me $175 and will not answer phone calls or texts. This company is absolutely awful, has no standards for their business, and will screw you over without a second thought. read more

Perfect Pool Service - Condition of pool the day after they told me someone was at the property to service the pool - Pool Cleaners Near Me - Las Vegas, Nevada

Do not let this company's name fool you....they are the worst!!! If I could give them zero stars, I would! They do not return my calls and text messages! Their voicemail box is full...so I sent text messages! Still no response...after days of trying to leave a message! I called to let them know that their pool tech had not shown up to service our pool last week! We were expecting guests over the weekend and the pool looked like crap! We also discovered that the pool sweep had been detached and was just thrown on the side of the house! No wonder the pool looked like crap! Who would ever detach the pool sweep and not re-attach it when they were finished cleaning the pool! Unreliable company! We will not be using this company any longer!!! read more

If I could give zero stars I would. Honestly I'm about ready to SUE! I had this company for a year, originally I was quoted $110 a month for services. I have NEVER been charged $110, always $140-$175. They are unreliable. I have been trying to get ahold of someone for 2 months, phone, text, email etc. no response and no answer. Meanwhile my pool has been turning greener every day over the last two months. (Keep in mind they have me on auto pay, with no way of removing the card myself. so I can't stop the charges until I can fire them which I can't do because no one will respond to me.) Finally, after so many failed attempts at reaching them. I took this matter to the bank, to block their charges and dispute the final charge on my card. I hired a new company, they came out and did a full test on the water to see if it's even SAFE for people. It's not, it is now going to cost me $2000 just to have all of this FIXED. I'm irate at this point, like I said ready to sue for the cost of fixing this. Save your money! Worst company ever. read more

We have been with Perfect Pool Service for many years and I can honestly say we have never had a problem with them. They are thorough and dependable. They send us pictures after every cleaning or service they have done. I highly recommended them. read more

No call no show. Total flakes. Fired. Would not recommend for anyone. They do not do their job. They do not answer their calls. Their voicemail is always full. They fucking suck. read more

This is the worsed pool company ever,they never Anwser there phone,I left like 10 messages,there guy comes out to my house,I leave the gate open,shut the doggie door,and he still doesn't clean my pool,They charge me 100$ a month,to come out 2 times a month,they came out once,I had to clean my own pool.Worsed Company ever. read more

Not only did they trash my pool, they also broke into my house and stole a credit card off my table. I just wanted a clean pool. Now I'm filing police reports and having to go to court for a lawsuit. Definitely more of a hassle than I was expecting. read more

Perfect Pool Service - Pool Cleaners Near Me - Las Vegas, Nevada

We had a terrible experience with 4 other pool companies that for various reasons were just awful and by the luck of seeing the mail flyer for this company advertising a Chlorine and Acid Bath special which was not the issues at hand but a service we had been planning so we called. Freddie had referred us to someone who was an incredible find conducting the work with accuracy, efficiency and integrity which was beyond appreciated. Freddy and his team now have come to conduct the service of the bath which was precisely as stated before. Perfect as the name states was the work. The work accurate, efficient and again that integrity that all of the other companies lacked and did not present at all so it too was beyond appreciated to have worked with a company demonstrating these high standards living to and beyond the expectations!!!!! read more

Company does not communicate well at all. Caught them trying to charge us for a cleaning they did not complete, the technician never showed up. Good thing we had text messages as proof. read more

Whoa! What great company and great service. Freddie and his team are awesome. They answer all my concerns and do a great job with my pool. Answers and returns every call I've ever made to him. I would absolutely recommend Perfect Pools. 5 starts and A+++ rating, lastly pricing is great as well. If you need pool service in Vegas these are the guys to call! read more

Always on time and keeps the same schedule. Sends before and after weekly pictures of our pool. Fixed all the issues with our pool that were created by our old pool service in a very reasonable fee! We recommend for sure! read more