I have been going to Laser Away Bethesda location for about a year and half for facials and other…read moreservices. I have been extremely pleased with the medical team and front desk staff. Highly recommended.

1 star -- Severe leg injury from laser treatment, then weeks of being ignored…read more I went in for my very first laser hair removal appointment on June 18th and left with severe burns/injuries covering both my legs (see photos). The marks were still visible almost two weeks later (i'm praying these are not permanent scars). I saw my own doctor on June 24th, who diagnosed an adverse skin reaction to the laser treatment, prescribed prescription-strength steroid cream and a prednisone taper, and explicitly advised me not to return for further treatment at this location. What made it worse was the response after: * The marks became visible the day after my appointment (Friday, June 19th). I was working all day and couldn't call, so I emailed them that same day asking if my legs -- badly swollen and itchy -- were a normal reaction. * Saturday, June 20th: I called right when they opened, since I still hadn't heard back on my email. I sent photos as requested. No callback all weekend, so I ended up at urgent care for a hydrocortisone prescription. * Monday, June 22nd: called again, was told the "lead nurse" would call me Tuesday. Also learned that the petroleum jelly they gave me at my appointment to apply afterward was actually making the injury worse (trapping heat) -- meaning their own staff handed me something that worsened my injury. * Tuesday, June 23rd: no call. Called again, was told the same thing. I also sent a second, detailed email that day explaining everything. Their site advertises a 24-hour email response; I never got one. * Wednesday, June 24th: saw my own doctor, who confirmed the severity and advised against continuing treatment. I called LaserAway to cancel my 8-session contract and was told a director would follow up in 24-48 hours. * I heard nothing. I had a beach vacation starting the very next day, and had to keep my legs covered and out of the ocean the entire trip because of this. * I followed up again after vacation (Monday, June 29th) and was told 24-72 business hours. * Got a callback the next day (Tuesday, June 30th), told -- again -- to send photos so a nurse could "look into it," with a callback promised for tomorrow (which is now today). As of writing this, every single promised callback in this process has either not happened or happened days late, so I'm not optimistic. I've since sent a formal written request for contract cancellation, a full refund, and reimbursement of my medical costs, along with my doctor's documentation. We'll see if that ever gets a response. This is a company whose entire business is aesthetics, and when they visibly injured a first-time client, the response was silence, contradictory advice, and stalling on a contract cancellation while the clock ran on my sessions. My vacation was negatively affected by their negligence. I would not recommend anyone start treatment here.

DO NOT come here if you care about the health of your brows. I paid $135 for a brow threading,…read moretint, and lamination package on Wednesday, May 20 at 11:15 AM. It is now May 27 -- one week later and my brows are sparse, damaged, and actively falling out. I am including before and after photos. In the before photos you can see my natural brows. Thick, full, and well-defined from the head all the way through the tail. In the after photos you can see the tail of both brows is now sparse and fragmented, with hairs visibly scattered and damaged. This is not fading. This is structural damage. Here is what happened: When I arrived I was immediately handed a consent form and pressured to sign it on the spot with no advance notice. When I took out my phone to photograph the form (so I could reference the aftercare instructions I was agreeing to follow) I was told I was not allowed to take pictures. I have never had a service provider refuse to let me document a form I'm being asked to sign. Before the lamination, she threaded my brows so aggressively that I was visibly shocked. I have had brow laminations many times. Every other technician I've been to takes off as little hair as possible before a lamination because the entire point is to create a full, fluffy result. When I asked her directly what look we were going for, she dismissed my concern and said they would be fluffy once she was finished. They were not. During the chemical processing (a timed procedure where monitoring is critical) she left me to perform threading on two walk-in customers. This is almost certainly why my brows were over-processed. This has never happened to me before at other establishments. When I asked for aftercare instructions before leaving, she pointed me at a poster on the wall for Elleebana Lash Lift maintenance. That is a lash lift aftercare card, a completely different service. I was never given written brow lamination aftercare, just a quick verbal "no fluids or oils for 48 hours". I followed the 48 hour rule to a tee. I take the process very seriously because, of course, I don't want to waste my money. Results: my brow tint was completely gone by day 4. Brow tint should last 4-6 weeks. One week out, my brows are dry, brittle, and falling out every time I brush them. Hair loss is not a listed risk in their consent form. This is not a normal outcome. This is what happens when a chemical treatment is over-processed and left unmonitored. I have the consent form documented (I took a picture before she tried to tell me I couldn't, Thank GOD I did!!). I am pursuing a full refund and will be filing a complaint with the Maryland State Board of Cosmetologists. Do not risk your brows here.

I visited Gina Threading in Rockville for a cleanup, asking to maintain my natural shape and…read morethickness, which I had grown for 10 years and was happy with. Gina, the owner, thinned and reshaped them despite my instructions. When I raised concerns, Gina deflected, insisted I was happy, refused a refund, and told me she didn't care if I left her a negative review. So, here's my review. If you care about your brows, I would avoid this place at all costs. You've been warned and I hope this review helps others avoid the same disappointment.

This was my first time experiencing the AEscape robotic massage, and from the moment I arrived, the…read moreexperience exceeded every expectation. The spa itself is very open, bright, and welcoming without feeling overwhelming. The location at the Pike and Rose area is easy to find and already sets the tone, The salon is thoughtfully designed, modern, very clean, and visually stunning. The open layout and lounge areas are especially inviting. Everyone was incredibly friendly, professional, and genuinely kind. I told them that I was a bit nervous about trying the robotic massage for the first time, and both the spa director and her team went out of their way to give me reassurance that it was going to be fine. As for the robotic massage itself, it was incredible! I can honestly say it was one of the best massages I have ever had. Being able to adjust the pressure in real time, guide the focus areas, and enjoyed the entire experience. Everything felt intuitive and precise, and I had to fight the urge to fall asleep because I was so completely relaxed. This was truly a phenomenal experience from start to finish. I would rate it far beyond a perfect score, and I am already looking forward to returning. I will absolutely be bringing friends and family with me in the future to enjoy the wide range of spa services offered. I cannot recommend this place highly enough, as every detail, from the space to the people to the experience itself, was exceptional.

This place was so cute and cozy. Went here apart of a birthday celebration for my friend. She was…read moreable to rent out the spa for 6 of us equipped with 30 minute facials and 30 minute massages. The waiting room offers a nice place to relax in between your sessions. There is a variety of tea, coffee, and fruit infused water available as well as biscoff cookies which are my favorite. The chairs in the waiting room have feet elevation and rotating properties. The estheticians and masseuse are highly knowledgable and are very attentive to your body needs! They even gave us a gift bag at the end of our session that included free samples and goodies. 10 out 10, would highly recommend!

I have been going to Vera for nearly 20 years now and she is simply the best! She is very…read moreprofessional and diligent about cleanliness and sanitation. Her business is in her home, and trust me it is exactly like being in a pricy spa/salon. The bonus is you get spa quality services without the prices. I would never hesitate to recommend Vital Day Spa to anyone. Give it a try and you will not be disappointed.

This was the best and most therapeutic massage I have ever had. Vera is knowledgeable,…read moreprofessional and is very skilled. 5 Stars for sure! I'll be back for sure!

Had a great experience getting Botox here! The staff was incredibly friendly, welcoming, and very…read moreknowledgeable. They took the time to explain everything and made me feel comfortable the whole time. Highly recommend!

Farida, Natalie, Tina, are so knowledgeable about skincare and are great at performing all kinda of…read morefacial treatments! I love getting microneedling here. My skin has become so much smoother and clearer since starting coming here six months ago.

If you want quality nail services done efficiently and at a reasonable price- Cindy's nails should…read morebe a go to for you. I come here for pedicures/gel manicures and they are often able to complete my services in an hour to hour and a half. This is a large salon and I enjoy the ambiance - just keep in mind that they are often busy. If you call in advance they can almost always squeeze you in. And they have a wide variety of nail colors- I love the 112 purple shade!

I've been going here for many years and the staff are well trained and do a great job. They don't…read morekeep you waiting like most places Everyone seems happy and they work well together. It's not an upscale spa and I'm fine with that.

Magdalen is absolutely amazing! This was my very first time getting a Brazilian wax, and I was…read morehonestly so nervous walking in. I had read so many horror stories online about pain, irritation, even skin being removed so I was preparing myself for the worst. But from the moment I met Magdalen, she completely calmed my nerves. She's incredibly warm, professional, and downright hilarious, which made the experience so much easier to get through. She walked me through the process, made sure I was comfortable the entire time, and the best part she's fast without making you feel rushed. I didn't experience any of the nightmare scenarios I was bracing for. No pain, no trauma, and definitely no regrets. I left feeling smooth, confident, and honestly wondering why I didn't do this sooner . I'll definitely be back and recommending her to all my friends!

My first wax ever and Magdalen made me feel SO comfortable. It's quiet, she only lets one client in…read moreat a time for extra comfort, it's so clean. Talked me through the whole thing and did a fantastic job! Thank you Magdalen!

We all have ideas of what procedures we want to have done (botox, fillers, etc) but once I met Tori…read moreI learned to put my trust in the hands of a true professional. What I thought I needed, Tori was able to discuss my expectations and developed a treatment plan that had amazing results! She has years of experience and truly understands the facial anatomy and how different procedures will look once healing has taken place. I found a new medical spa at ReNew You!

after spending almost $7,000 dollars I don't see any difference at all. nobody has called and asked…read moreme if I am happy with results. I would think someone would care if I was satisfied or not. Everyone was very nice but come on what happens now?