My friend and I, both pregnant, visited Peppers Indian Cuisine, Manchester for the Thursday night dosa buffet (3/20/2025) as we were craving dosa. Unfortunately, we were deeply disappointed by our experience. While eating the uththappam, I noticed something hard and metallic in my mouth, and upon inspection, I found a large metal nail in the food. This was extremely concerning, especially given our condition.
We immediately notified the staff, but the response was underwhelming. A staff member took my plate with the nail in it and showed it to another employee before they both went to the kitchen. We waited for some time, hoping for an explanation, but they returned to their duties without so much as an apology or any follow-up. We were left waiting without any clear communication.
Eventually, we approached them to inquire further, and the staff explained that they believed the nail might have come from the machine used to make the uththappam batter. I requested that they remove the remaining uththappam from the buffet, and they told us it had already been removed, though I'm unsure if that was actually done. Throughout the entire ordeal, the staff showed little concern for the situation.
What was most alarming to us was that, by the time this occurred, there were children dining with their parents. We couldn't help but worry about what could have happened if a child had unknowingly swallowed the nail. Thankfully, our children stayed home that evening, but this experience raised serious concerns.
While we understand that accidents can happen, the safety and well-being of customers should always come first. Unfortunately, the lack of care and attention to this matter has left us hesitant to return to this restaurant in the future and please be mindful if you are planning to get food from this place. read more