Almost always a bad experience here. Rude racist foreigners run it, the atmosphere is very dirty. Beware of produce section, many veggies are out of temperature which is risky for customers health! Health department needs to come in here and violate them it's unacceptable how many things are expired or out of temperature. Only go here when very desperate read more

I don't know where all these reviews are come from... But all came from 6 months to 1-2 years ago. I started going in August and September when my friend showed me the market. I don't see any of those issues now that all of you were talking about... The owners are friendly, helpful when I ask a question , and I've checked the expire dates on the chicken and bakery. All is fine. Give them another chance. read more

Went in to try Chester's chicken,The chicken 8 piece family pack the chicken was dry and the biscuits were so dry when I split it to butter them they fell apart then I tried the mashed potatoes and gravy and it wasn't bad but it had a weird aftertaste. Never again would I spend 32 bucks for a dried out meal ,I give it 1 star out of 5. read more

Dump The place is in desperate need of care. Dirty, broken floors covered and taped. This place features bad smells and items with no prices. (Watch out for $9 candy bars with no price on them) This is a place you go if you are desperate or have to get something quickly. I would recommend traveling to the next town if you can. I think it is family owned, so there is no accountability. read more

Nothing qualifies this place to use the word "quality" in their name. They are far from. Have long known that this market would be overvalued for products they offer-it's a convenience market, therefore you expect to pay the price accordingly. However, what shouldn't be sacrificed is the quality of goods sold. That should always be maintained for health and safety reasons. Since this location has last sold, everything has gone downhill fast. They were sold an old building, sure repairs were in order, large systems to repair-but I'm still seeing carpets to cover the floor where tile have been missing for 6+ years. The "curb appeal" is getting to be that of a city liquor store in a quant country town. It appears the shift to sell liquor is more profitable than maintaining the market portion of the business that's been there forever read more

I wanted to order a couple Chester's fried chicken sandwiches close to 3pm the attendant said they were pre made at 10qm and would not make fresh ones for me to purchase I don't want diarrhea from a five hour old sandwich under a heat lamp so I passed read more

big holes in the floor are covered up by rugs. I've routinely found expired dairy. it's becoming more of a liquor store these days with multiple aisles now dedicated to alcohol that used to be food and I don't trust the produce. read more

I couldn't have gotten better customer service. Jackie went on her way to help me out with my unusual order and in fact, she delivered it for me! My brother-in-law tell me the meatballs and stuffed chicken breasts are just delicious ! read more

Place is an absolute disaster & should be shut down. From keeping expired products on the shelf like dole mandarin oranges that expired Sept 2024 yet it's Jan 2025... the ceiling tiles are missing in some aisles, the freezers are constantly going down. And their prices are too high for crap quality. If you would like to enjoy expired food, dark aisles, uneven floors then this is the place for you read more

Such a shame the place used to be awesome. The produce is mushy or moldy! There are no prices in the meat and when you get to the register the prices seem higher for the pantry items. Avoid at all costs. read more

This store is slightly convenient sometimes, and that's the best I can say about it. It's expensive, for less quality products. I am 100% okay with spending more money if it goes to a local business and thus gets invested back into our local community, but the products need to at least be up to par and that's not the case here, unfortunately. I know from experience they have low quality and expiring items on the shelves. I can't say I've ever experienced any containers having been opened after buying them, but other reviews saying that here is incredibly disturbing to me if they are being truthful. I've just never personally seen it, but then again, I don't make a habit of going here. I know there are expired products, I've seen them, and a little birdie told me that the counter that serves up fresh meat had chicken in stock that was 2 weeks out of date and had turned green. Among the people I know, I call this "the green chicken story." The employees are nice or at least do their jobs properly. Some people on here complained about cashiers not being friendly or talkative, but I've not experienced that first of all, and second of all, cashiers and service workers aren't there to be your friends. They are there to pack your bags and tell you the price. You want friends? Find a hobby group or see what the local library has to offer, instead of complaining about how the cashiers didn't become your instant best friend. Stop acting so entitled, I hate that attitude. Though the business owners are nice people from everything I've heard about them, being nice doesn't mean you know how to run a business, and it also clearly doesn't mean you replace expired products fast enough, either. I get running a store or a small business is hard, but this place needs vast improvements. I don't take any pleasure in writing a negative review for a small business of any kind, let alone a small business in my local community. But the truth is the truth and being a small business in my local community doesn't make you immune to criticism when your products are not only subpar but sometimes dangerous. read more

Liquor is there main focus now it seems from freezer burned ice cream multiple out of stock items & I know this happens everywhere just not here, but what is up with the Meat Department burger is BROWN I'm surprised board of health hasn't come in for an inspection I can percent that they would get an extremely low score wake up listen to your reviews and customers especially in a economy like this wake up and get your head out of the alcohol section!! read more

No cash back option. The coats are literally 40% bigger than market basket. Unprofessional young associates at counter. So disappointing as this area needs a nice spot. Donelans had been there but their quality was exponentially better. I suggest you drive the extra miles to a better option read more

I went here last week to get a few things and I ate yogurt that was 3 weeks past expo date . I got sick afterwards:) I called to talk to a manager and got hung up on twice . read more

It's really sad what's happened here. Donelan's was always a little pricey, but their produce, meats, and specialty items were always extremely fresh. They had an excellent selection of unique food items. They had lobsters, fresh fish, fresh salads, and various ethnic foods. The prices are outrageous! More than a little higher. The fruit and vegetables are often expired or starting to rot. I've seen meat that had a green tint to it still in the refrigerated case. They removed a whole section of fresh foods so they can put overpriced beer and cheap wine in. Pepperell doesn't need another package store. Lastly, the store is in disrepair, and is a mess. I've seen refrigeration units not working, shelves empty, no bags for vegetables, freezer burned ice cream, open containers, etc. They are completely understaffed as well. I avoid this place like the plague, and it really hurts me to say this. For 25 years i was a loyal Donelan's customer, and enjoyed supporting a local business, but this place is disgusting now. read more

There's almost nothing good about out this store. It's expensive. The quality is not good. The freezer and refrigerator units don't work well. If you buy meat here, you are doing so at your own risk. It's only worth going here if you absolutely need a canned good or maybe toilet paper. The condition of the store is not good either - the tiles and flooring are cracked and warped and in such disrepair. How the board of health hasn't shut this place down I don't know. Avoid. read more

Pepperell Quality Market appeared one day, taking over the existing Donelan's Market. Sadly, in the 2 months since the change of ownership, this market has become a large convenience store rather than a supermarket. What I mean by this is that I will run in for a few items to complete a meal where a few months ago I would have done a full week's shopping. I see most shoppers around me also buying a few fresh items and mostly snacks and soda to fill out their baskets. A big part of this is the appearance of neglect the store has, as though payroll has been cut, and the bare minimum is being done to maintain the stock levels and cleanliness. Also, prices are high and sales are not as abundant or clearly marked as one would like to see. I am saddened by the changes in the Pepperell town market, it does not appear so far that the new owners are achieving the level of quality Pepperell expects, read more

My husband and 7 year old daughter stopped in quickly to get one item. My daughter bought me flowers. When I got home I was surprised to see them all dead! Granted my husband should of checked this but you know guys and he is way to busy to notice. They were $16.99! I can't believe they would leave dead flowers on their shelves!?. I could of went to Trader Joe's and got 3 beautiful arrangements for the same price. I will be contacting the store and figure this out. What a waste of time and money and of course disappointing a little girl who was only trying to surprise mom. This picture was taken yesterday when I got them. read more

Pepperell Quality Market - Dead flowers sold at store - Grocery Near Me - Pepperell, Massachusetts

I decided to pay a premium for what I needed since this store is overpriced. It will be the last time. I went to the cashier. I said hi, she said nothing throughout the checkout, when she was done she pushed the bag of groceries toward me and said nothing. Ignorant and rude read more

Bought a bag of tortilla chips... Got home to find them opened, but TAPED shut. Carrots that were squishy and smelled like vinegar. Expired chips by over 30 days. Queso can that was unsealed/opened. Oh and finally prices that are nearly DOUBLE what you can find at MB or Hannaford. Cant believe this place is still open. read more

Really really dirty. Just not a great place and it's expensive. I would much rather spend money at the old donelans that use to be there.

I have read the reviews and have been in the pepperell quality market. I too feel this store is way too over priced!! When I go there more often than not, I'm just shaking my head saying r u kidding!!! And too cut salaries to the loyal people who the towns see all the the time. The only time I go is if I need something that I can't wait until the next day. And I'm still shaking my head. read more

Are they serious with the prices in this place?? Almost $6 for a loaf of regular, nothing fancy bread? Almost $6 for a small bottle of ketchup? I used to do a medium-sized shop here almost weekly when it was still Donelans, now I avoid it unless it's urgent. The prices are lower at Whole Foods! It's like shopping in an oversized 7-11 now. I hope this place goes under. It'll serve them right for the extortionate prices. read more

Store is starting to look much better than it has in the past. Focus seems to be moving to more of a liquor and quick trip convenience type store and less like a neighborhood grocery store. Pricing is significantly higher. Will only be shopping for quick pickup items or if they advertise some really good sale items. ‍ read more

I'm happy to spend a little more to support local businesses and have been shopping here for over a decade. While the staff is very nice, the building is falling apart - ceiling tiles falling down, floor tiles disintegrating, freezer lights out. Ice cream is often crystallized, milk is a day or two away from expiration. I know small grocery stores are tough to make a profit on and wish the new owners the best of luck. read more

I appreciate the convenience of PQM and the pre-made meals, soup and salad bar. They also carry bisousweet brand baked goods and stonewall kitchen products! Their meats and produce have been good. read more

Products that are listed on sale on the shelf do not come up on sale at the register. Manger will not give you the sale price saying that the register does not keep up with the changing sale prices! Will not shop there again. Items are very expensive and they seem not to care to give customer sale prices. read more

Since taking over the Donelans location the quality and service have gone down the drain. Prices are to high and employees can be very rude! The produce is very lacking and forget the ice cream. Everything is always covweee in ice due to bad door seals allowing moisture in. read more

It was pricey when it used to be Donelan's but now that it's Pepperell Quality Market the prices are nearing exorbitant. Save yourself a shed load of cash and drive the 12 minutes to Hannaford in Townsend. read more

Yesterday I checked out this market, needing a few items. I was not impressed and will not be back. I can understand higher pricing (however, double the price on some items (as compared to other local supermarkets) is unacceptable, in my opinion. But, my major complaint is the "best if purchased buy date" on many items. Just one or two days from the day I visited the store. If you are going to charge high prices, at the very least, the items you sell should be fresher than apparently they are. read more

Donelan's was a central part of Pepperell for many years. Then, without a word, it was sold to some foreign company and became "Quality Market" with an ugly sign, the shelves were changed and the meat department fell apart. Just the secretiveness of it made it obvious that they knew they were doing something wrong. Now even a bag of "Best Buy" brown sugar is 30 cents more than any other market within 20 miles! As residents of Pepperell, we feel betrayed. But then...no one cares, but we're finished with that store. It's worth a trip to Townsend or Nashua just to save the $ on one bag of over priced cheap sugar! read more

This market had a slow start. The transition from Donelan's market was difficult but I do believe they are heading in the right direction. They have recently modernized the freezers, upgraded the deli area, and are putting in new floors. They have expanded items to include more natural & organic products and have farm fresh produce. Yes, they are a bit more expensive but if you follow their sales flyer you can get what you need at a reasonable price. They are not a large chain so they will be more expensive but we have to balance that with the convenience of having a market accessible to the community. I enjoy shopping there. read more

Will the reflooring of this less than super market really make up for the super high prices and questionable quality that currently exist here? The answer is NOPE !! They should be forced to remove the word Quality from their name and replace with Convenient. As that is all that it is. Business from the community has certainly dropped off, leaving one to wonder just how fresh their produce, deli and meat selections really are. I used to shop there weekly but now I have to go to Market Basket in Nashua since Hannaford's is just as dirty and overpriced as this market. I will say that the customer service staff is mostly friendly and quick to help when called upon. Good Luck with the new flooring but I don't think this will help Pepperell Convenience Market to grow. Oh, and by the way, please have your employees smoke somewhere else other than in front of your store as they're not helping your image. read more

Pepperell Quality Market blows Donelan's out of the water. I like it way better, as Pepperell Quality Market holds weekly raffles on Tuesday evenings. I won an entire turtle statue carved from ivory just the other month (August). I find that the selection is also bigger, more produce than I've ever seen before in the world ever (quickly). This is exactly what Pepperell deserves, I am vibing over here, loving it. Every day I breathe in Pepperell Quality Market is another day I look forward to being alive. I hope I can die inside of Pepperell Quality Market so that I can die happy. I just want to die in there. I would eagerly kill myself at Pepperell Quality Market, but I want to continue to live and enjoy the establishment. Pepperell Quality Market is the only thing keeping me from... I wish people would stop leaving unfair and negative reviews. I love you I love you I love you read more

Not really a quality market. I keep trying to give this store better reviews, but I can't. Prices are high, but they were always high, even with Donelan's. However, the quality just isn't getting any better. Fruit and vegetables don't look fresh, and about 1/4 of what I have purchased turns out not to be usable. I now try to limit my purchases to packaged goods and cold cuts, but then today the ham was so bad the deli person threw it away and opened a new package......good customer service. Overall the people continue to be good and helpful, but my spending has definitely dropped about 80%.....I now will go into Townsend if I need to buy a lot of things. I agree with another reviewer.....my shopping there has turned into convenience store purchases and not grocery shopping. To the new owners.......start taking the customer reviews serious and increase the quality, cleanliness, and pricing. read more