Great Experience! I…read morehad one lift chair removed. Texts were answered promptly. Scheduling was very easy. The chair was taken out quickly and safely. The quote was reasonable and fair. They were very friendly and professional. Thank you for awesome service! I definitely recommend them and I will use them again.

Very reasonable and friendly service to get my old furniture removed right on time when I needed…read morethem the most. Very professional and adjusting to the client's needs. Would highly recommend them.

This is the hardest working women I've ever met in this business of Property Management…read more She takes every project on like it's her own. Keep up the great work!!

From the owner: Property Management at its best. Let us take care of your assets.read more

The property manager is a complete bitch. Anytime we complained about other tenants, nothing was…read moredone. There was mold in the air conditioner and they did nothing but spray. Now they're charging us for cleaning appliances that were already cleaned when we moved. These were at colonial club.

Im special needs with ada accommodations and they stole my entire security deposit of 1790$ wont…read morerespond to communication and didnt send any sort of bill what they took it for. The place is disgusting they dont maintain they dont solve problems there no parking regulations even though youre guaranteed a parking spot in your lease unless you pay for a garage expect to have to illegally park in the neighboring townhomes. propertys disgusting in animal apartments they wait 4-5 years+ to change carpet(proof in their BBB responses) Maintnance only bandaids problems my bathroom was covered in mold because my tiles fell off and were SILICONE CAULKED back on the wall. You can hear everyone and everything so dont expect to sleep or watch tv ever due to lack of updating you can literally feel the broken floor boards through the carpet there was dog food across the floor when we moved in so they dont even get cleaned. For a rocky river location expect east cleveland treatment and quality.

Worst experience in my 30 yrs of living in a condo Our board…read morewas able to fire our building manager who was basically working part time , while being paid a large full time salary . We love our apt or would have sold by now . Money has been obviously been mismanaged for years . Run , don't walk away from this poor excuse of a management company.

Property manager companies are notoriously poorly run, but this one takes the cake. Our HOA board…read morehired Carlyle to collect hoa fees, pay invoices, recommend contractors and keep our accounting. They have not been able to accomplish any of those things satisfactorily. In one case, they overpaid $6,700 to a contractor from our account. This amount has been irretrevable and noone at Carlyle will accept responsibility. Noone knows what they are doing at Carlyle, incldung the proprietor. Furthermore, noone knows what anyone else at Carlyle is doing and they don't seem to know that their systems are totally broken. We have also had bad luck with many of the contractors recommended by Carlyle, so that part of their service is also crap.

My rating is based on the professional leasing agent Monica Love, I started looking for a house to…read morerent in the summer of 2019, when I would see a listing on the website I would schedule a showing, every time I scheduled a showing Monica was there before the showing and had the doors open and air condition running, if there was one. She always gave you her business card and information regarding the home. I have also dealt with other leasing agents from other property management companies, I have had them cancel at the last minute, and arrive late. After being fed up with the other leasing agents, I decided just to stick with Monica, by giving her information on what I was looking for, finally in August of 2020 Monica found two house's she though I would like and she told me once I saw the one I live in now that I would not really like the second she wanted to show, and she was right. The one I live in now is it the right price and in the right area. Thank You Moncia. Tanya A.

WORST COMPANY TO EXIST and I will spend the rest of my life on this earth preaching how horrible…read moreRemax Haven Realty is... please do not rent from them. I would rather live on the side of the freeway than ever rent from them again. Infestations of all kinds (all. kinds.) , appliance breakdowns that don't get fixed, and horrible communication. I have nothing but vitriol for this company, and it pains me to even give them a single star...but I will put my ego aside to spread the word about this malicious company. Thanks!

Jehan was polite and curteous, good communication. He answered my questions and was flexible on…read moretime, walked me through the process.

Panning out to be slum lords. They don't answer their phones or respond to emails. Have no…read moreinterest in responding to maintenance requests. Set many appointments that they don't show up to with no explanation.

I've had a few complaints living with men sometimes drives me nuts, but that being said every…read moreproblem that has arise I have talked to Matt about, and he's been very respectful very helpful and very concerned about a solution and very kind. I have not once had a bad experience with Matt.!!!!!!!!!!

Tony is fabulous This company has multiple companies to accommodate, and he still comes through…read more... Also, his assistant Katie who makes it happen with Work Orders. Thank you all. Elizabeth A.

I have a new property management named Zara. She has done a great job and a much needed improvement…read morefrom my previous manager. I will keep you updated if any changes occur. She has really done a good job answering my question or addressing issues as they occur. Thank you Zara . Good Job

worst management company ever dont call back or anything... my tub has been sitting on bricks and…read moreslabs of wood i was promised repairs that havent been done at all all sinks are leaking we cant even wash dishes or brush our teeth... a lot of the repairs i've been requesting have been well over a year... also michael drew left me and my kids without heat for over a week !!! we had no heat for thanksgiving!!! he refused to replace my furnace he instead has hired unlicensed workers to tamper with my furnace claims to fix it they been here for 3 days i was told by the worker they dont wanna spend the money to replace my furnace theyd rather not spend the money instead theyd rather have me and my kids freeze while they receive thousands in rent i requested to speak to the owner several times he avoids giving me that info at all cost... i was offered 3 heaters that is ail for a 5 bed room 3 floor single family house while we had a snow storm!!! they literally harass ppl for ratings because they have horrible reviews... i'm sure michael drew isnt the guys real name... he has refused me contact info for his supervisor and i had to find the owner of my property via google searches and tax information... im beyond tired