the staff is incompetent and dishonest! the maintenance team is a joke, All the are interested in…read moreis gouging tenants for money. I had to put my rent in escrow after been overcharged and double charged only for Valerie Couch to tell me "sometimes you are at the mercy of the landlord"in a meeting we went to the office to have because no one would talk to us on the phone.Then while in escrow they tried to evict us without their lawyer even knowing we were in escrow. We agreed to take half and move. we fulfilled All of their deposit requirements and they still tried to charge us 4thousand dollars to paint and fix a window we reported to maintenance a year ago. liars, and thief's the lot of them!!! don't ever rent from Smartland!!!!!!

Do not pass go under any circumstances…read more They will attempt to charge you for not just damage you didn't do, but also imperfect repairs done BEFORE you moved in. Not to mention the fact they'll try and charge you as much as they can on top of that. Maintenance requests are a nightmare, I've had techs not solve the problem, proceed to mark the ticket as resolved and leave without a word. The house wasn't fully cleaned upon our move in, cabinets were sticky and had flour inside etc. That's just the beginning of all the things that suck about this company, but plenty to explain the review. I need to go find a lawyer now but let me just end by saying DO. NOT. RENT.

Jehan was polite and curteous, good communication. He answered my questions and was flexible on…read moretime, walked me through the process.

CPM is the worst rental company I've endured (and I survived 444 park, if you know, you know)…read more They hire inexperienced maintenance workers and their communication is beyond poor. They have no clear channel of communication. I received texts and calls from various workers over the 3 years, it was never streamlined and hard to trust what is real from a scam. They left me without a lock on my door (inside the unit, but exposed to downstairs unit) for over a month, and allowed someone to move into the lower unit without letting me know/putting a lock on my door first. They randomly put a storm door on one day, gave a key to the basement unit, and didn't say anything to me about it. She informed me I could pay to copy hers. Mind you, the lower level tenant was not even given a key to this back door at move in, she copied mine. She was only given a front door key. So this made no sense. They are currently charging me $375 from my security deposit for window screens that never existed, plus a bunch of other bogus fees for routine turn over. If you proceed with renting a unit under them, please be meticulous in your property condition form. Get on your hands and knees and mark everything that is wrong with the unit (there's probably A LOT). I would also recommend keeping a running list of all maintenance requests, and communications from them. They are slimy and not to be trusted. Additionally, they waited until the morning of my move out to send me any instructions or information. I had already locked my keys inside, and turned off the gas and electric after not hearing from them for 2 weeks. When I sent an email that I did that, only an hour later did I receive an email saying "leave gas and electric on and return keys to leasing office to complete your move." It has been a terrible experience. They also just stopped returning emails regarding my security deposit. Please do yourself a favor and find another company to rent from. Home owners- you'd probably be better off with another company as well. They are doing a disservice to you as well.