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    RE/MAX Haven Realty

    1.2 (23 reviews)
    Closed 9:00 am - 5:00 pm

    Services - RE/MAX Haven Realty

    Property management

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    Tub

    I asked the realtor who was showing the home about getting the tub reglazed or cleaned and he said to speak to the office about it. After getting bounce between robot to robot they later on said they see nothing wrong with the tub and when I asked for my deposit back they kept it. And I said to myself if 850$ saved me from a shitty company so be it NEVER AGAIN

    If you are a property owner do not hire Re/Max Haven Realty. They are unprofessional and charge you for work that is unacceptable. They also constantly nickel and dime you with fuel charges, bill charge fees, trip charges etc. They also renewed a lease from a tenant who was destroying the unit. The tenant had a dog and unauthorized people living in the unit. The tenant was taking showers without a curtain and caused major mold downstairs. Re/Max was aware of the non curtain situation and they failed to address the problem. The only reason I found out the truth of what was going on was calling the contractor, Michael and he told me the tenant was destroying the unit. I then told Re/Max to give her 30 day notice. For the down unit the property management company hired messy painters and had drippings on floor, bathroom vanity, and kitchen cabinets. They left two rusty registers and did not paint it or replace it even though they charged me for that. They "deep cleaned unit and deep cleaned the carpet" with mice feces on their supposed rent ready apartment. They left a nasty stained toilet and were actively showing the apartment to potential tenants in this condition. The management company did not tell me the toilet was uncleanable. They left trash in the unit near the front door. I was tired of their continued unprofessionalism and nonsense that I decided to part ways. The new property manager took pictures of the rent ready unit Re/Max left. I now have to pay the new management company to re-do and take care of their messes to get unit rent ready. The staff can only be reached by email and have an answer to everything and never take responsibility for their actions. The owner, David, is unreachable by phone or email. He does not respond to issues. Please see the pictures as they tell the story. I also have emails from Re/Max staff that only prove they are dishonest and that I was scammed. I have also forwarded a complaint to BBB. Re/Max responded with offering me merely $30 to have someone replace two registers and put glue on the counter endcap (Re/Max charged a total of $2,600 for paint and included registers and charged $350 to repair kitchen drawer, counter endcap, install missing baseboard, repair vanity laminate). They refused to take responsibility for anything else including paint drippings, nasty toilet stain, mice feces, trash at front door, and they were showing this unit as rent ready as late as April 20, 2023. The new management company picked up the keys on April 21, 2023.

    $140 for this

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    7 years ago

    They fail to make promised repairs and blame the owners for not "getting back with them" and/or authorizing repairs.

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    8 years ago

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    Carlyle Management Co

    Carlyle Management Co

    (23 reviews)

    Cielo Azul apartments has had alot of issues as others I've seen reveiws on…read more They aren't at rental offices either during office hrs posted,says 10am to 5pm on door of office #D-23. I have called 216 417 5668 over and over from outside office door even. Put a mail slot in door so can drop off the only thing you really should want,(Rent) money order,checks etc.this is b.s. making trips to pay rent,which went up as I expected.with what tenants have been through from reviews I've read and what I've seen, should of not went up,lowered if any thing.its sad how this place use to be,and is now.hopefully will get better,doubt it,that's why wife and I are gonna move most likely,my sons lease up July 31st,gonna get 3 bedroom place,move him in,we'll join in Febuary of 2026,we just signed lease,its easier to move stuff august thew september than December threw january when its cold and or snowing.its sad we really liked place alot,mostly our neighbors, but hard to deal with everything now.cant even give them the rent money order.Put in mail slot on doors for rent.thanks

    The quality of this management service is beyond poor. Their billing/payment system is problematic…read moreand inconsistent with when and if the autopay is appropriately deducted from your bank account. Furthermore when you pose a question regarding their payment method you are met with a defensive and often unethical response. Further, you are instantly put on the defense as if the person you are conversing with is attempting to provoke a confrontation. I have detailed information to support my experience with employees when attempting to seek clarification. Within the past year, l have made four visits to their office to resolve fraudulent late fees and other matters of dispute. On each occasion l was told it was a problem with the billing system. It appears the system is designed to generate fraudulent late fees and other inaccurate information. I am hopeful a Class Action Lawsuit will ensue as a result of the inappropriate business practices. I am seeking assistance, guidance and support via the Ohio Attorney General Office.

    Ubiquitous Capital Holdings

    Ubiquitous Capital Holdings

    (1 review)

    This is a review from an investment property owner…read more Prior to purchasing the property, I contacted Jer'Me, He stated that both tenants were on time painting with no history of late payments. This was a large part of why I bought the property, but after I purchased it, he didn't informed me that the section 8 tenants Voucher was never approved, so there is no payment for her and the other tenant has never made a payment because she was new to the property. Turns out, Jer'Me moved both tenants in prior to the selling of the property and never Made the repairs in order for the vouchers to be approved. He moved the tenant in prior to any contact with section 8. Jer'Me Ben advised me to make the repairs in order for the section 8 voucher to be approved, I paid approximately $6800 total and after switching property management company, it was brought to my attention he never made those repairs. Furthermore, after paying approximately $1700 to prepare the other unit for a new tenant, he never painted the unit or made the repairs upstairs either. Jer'Me robbed me of approximately $8500 And when my new property management company contacted them to resolve the issue, he sent the pictures from the advertisement, and stated that we had the wrong property, even though we sent proof that nothing was repaired. My current property management company suggested he send the $700 from the new tenant that he placed before the switch, and he did not even want to do that. If you have tenants that you care about or if you're an investment owner, do not go with this "company."

    From the owner: Our Objective is to Leverage Our Extensive Depth of Real Estate & Finance Experience to the Benefit…read moreof High-Quality Commercial & Residential Real Estate Projects Nationwide.

    RE/MAX Haven Realty - propertymgmt - Updated May 2026

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