I've had a few complaints living with men sometimes drives me nuts, but that being said every problem that has arise I have talked to Matt about, and he's been very respectful very helpful and very concerned about a solution and very kind. I have not once had a bad experience with Matt.!!!!!!!!!! read more

Tony is fabulous This company has multiple companies to accommodate, and he still comes through.... Also, his assistant Katie who makes it happen with Work Orders. Thank you all. Elizabeth A. read more

My property manager is extremely rude and makes living in my development very difficult. I do not recommend them for anyone looking for a new Management Company. read more

I have been dealing with them they are rude, will not handle my calls and do not know how to bill. To read their invoice, you have to be a New York lawyer, they can't explain it themselves. After you pay what they say you owe, they still say you owe more. Multiple employees, none that know their left from their right! read more

This company does not care about the well-being of the association residents. They started a siding project for all the units in the development. There is no warming when the workers arrive, and twice they came on a Saturday in the morning, without warning. It's a super loud, messy project. Residents need to be able to plan ahead, whether they work from home and might have work calls that day or trying to sleep in on the weekend. After you complain to the property manager, no one responds to you either read more

How are they in business? 1 star is too much. The "Vice president" Matt Williams aka "president" David Barnett's cousin cussed out my wife on the phone after he finally responded back due to an issue with an obstruction in our hoa community. I got a hold of David Barnett and he claimed we were harassing them and I can only contact them by certified letter. Now my neighbor's and I have 3 weeks of garbage piled up because the garbage trucks can not enter. This company is a joke and should not be in business. read more

Live in condo in Painesville Ohio, current management is not professional at all. while out of town it rained in my condo therefore it is a roof repair issue. called the management company the first roofers sent out never called to let me know that they were not coming. waited for two days, when complaining to management he became irritated then the roofers finally said on the third day that the roof cannot be repaired. management company (Barnette Management) sent out second roofing company they said the same thing the roof cannot be repaired needs to be replaced. Management company refuses to talk to me for reasons unknown. I feel like if it is raining into my house sooner or later the walls will start caving in. Just bought this condo eight months ago. If I had known that the management company was so unprofessional. called a prior time and young girl yelled at me. I give Barnette Management a 0 star. read more

This management company is an absolute disaster. They have never returned one of my phone calls over the last two months. There are no help in addressing issues with our condo complex. They are late virtually every month in getting the monthly statement to the unit owners. Both my phone calls and e-mails have gone unanswered. I would give them a lower rating if it were possible. read more

It's been very good working with Nick our new property manager. Our HOA is relatively new to Barnett, my first impression, prior to Nick being assigned our development, was dismal at best. Couldn't get a call back, no replies to emails, sadly that seemed to be the norm. So, when I called a few weeks ago expecting more of the same I was pleasantly surprised when Nick answered his phone and I didn't get a recording. Even more so when I did leave a message the next time I called, he got back to me immediately. Pretty basic stuff, but so important in terms of customer service. Additionally, one issue I wanted taken care of quickly, was in fact resolved quickly. Thanks Nick- I only left a 4 star because of poor experiences previous to Nick, otherwise it would have been a 5'er. read more

We live in the Millridge Development in North Ridgeville. We have lived in this development for over a year. In May we contacted Barnett with a list of issues from our neighbors. Barnett has been no help addressing these issues with Ryan Homes, the developer or the landscaping company that they hired for the common areas. I have a chain of emails to Matt and David at Barnett over the past 6 months. The emails are filled with delays and excuses. On top of that, Barnett has audacity to send warnings to neighbors about garbage cans and landscaping when they aren't even upholding their responsibility as an HOA. Lastly, we've been promised our annual meeting for several months so that we could discuss these issues face to face, but it's never happened. In addition to this review, I'll be contacting the city and BBB regarding Barnett's service. If you are a developer, be sure to choose another HOA management company for your neighborhood. If you are a home buyer and you see that Barnett is the HOA, don't buy unless you know that you are buying into a community with a poor HOA. read more

Poor excuse for a management company. Barnett Management has continued to go downhill for many years. They are extremely unorganized and unprofessional. Residents of the association constantly complain that their phone calls and emails get no responses from Barnett management, Board members such as myself also get very little if any responses to our phone calls and emails as well. Repair work that should be completed within a month, takes several months to be completed and is often done by a unqualified individuals who performed the work. Horrible, horrible excuse for a management company, I would not recommend them to anyone. read more

As the president of the board of directors in my community, working with different property management companies over the course of almost a decade; this company by a land slide, is the WORST. In my personal opinion. I was often stunned with their unprofessionalism, inability to complete contracted tasks, apathetic attitude and their abject failure to communicate with anyone. I can't rate them a ZERO, so a one star will have to suffice. read more

I can't say enough about David Barnett! We needed an approval on the drawing for our new patio and people told us we'd be waiting along time for him to respond. I reached out and on that same day he got back to me!!!! I was so ecstatic and impressed!! You ROCK! Thank you so much for your quick response! read more

If I could give less than one star I would. Would make sure they aren't in charge of your HOA before you move in. Expensive and you get absolutely zero for your money. They have terrible customer service and on top of that you have to jump through a thousand hoops to get anything done. Company is awful hopefully I won't have to deal with them for much longer. read more

You are going to spend big money to replace the roof and 2020 siding is old windows are old the management is terrible the people are in your business all the time stay away replace the siding and roof horrible flooding problems people are in your business we had to move out we were forced taxes are high highly not recommended read more

I've worked with Barnett over the last 10 years in separate HOA neighborhoods. Initially, I didn't have much interaction, or issue, with them. Lately, between selling my previous home and moving to a new one, I am disappointed in their service and responsiveness. In selling my previous home, it was a struggle to work with them to get information the title company needed to close the sale. I experienced lack of responsiveness to my and my agent's phone calls and emails and general disregard for communication, resulting in a delayed closing process, costing me additional closing costs unnecessarily. Fast forward to my new home purchase. Snow plowing is included in my monthly HOA dues, but for some reason, it's not happening. I called the office twice, but can not get an answer as to why I don't have service. Tyler initially said he'd contact the contractor for me. Next snowfall, my driveway is again neglected. After a voicemail to Tyler, I don't receive a reply. I then emailed David twice with this concern and a few other questions. After a third email and TWELVE days passing - since the original email - I'm clearly not important enough to warrant a response, not even a "let me follow up". Barnett would be well-served by responding to and resolving their customers' needs in a timely manner. It sure would be great if customer service wasn't dead. read more

The worst customer service ever. I reported a roof leak one month ago and still waiting. I called today to speak with Dave Barnett but was told Nick would take my call but ended up with Jaime. Have been listening to Jaime's excuses for a month and now she tells me the Board approved the quote and they are waiting for the contractor to schedule. Really, because you never mentioned any part of this process when I spoke with you last week. I will do everything I can to get this company out. This is not the service I pay condo fees for. read more

Well, 1 star is as low as I can score them. They are utterly unresponsive. HOA dues in my development are $500/yr and due on Jan 1st. Why not just make it due on Dec 24, or perhaps that WAS the original due date. Couldn't be more displeased with a "management" service. Hoping we can find a more responsive and cheaper service in the next month now that we have reached 75% occupancy. Even a two star rated company would be twice as good at this point. read more

I have never seen worse customer service before. We received a letter in the mail from them threatening us with a $250 fee because our trash can was in public view longer than the allowed time, which is only on trash pick-up day. When the trash bin was delivered to us, it had two broken wheels. Upon notifying the trash company of this, they instructed us to leave the can on the curb for pick-up and replacement. A simple phone call to us would have cleared up any questions. When I called and emailed David from Barnett Management, he simply said it's their policy to send a letter, and ignored my frustration. He couldn't care less to discuss it with me. I told him I was concerned that this is not a good way to begin a relationship. Again, he couldn't care at all. Clearly he just likes to flex his muscles and show everyone who is in charge. He doesn't care about the residents and their concerns. If we could pick up and move today we would. I have 2 friends and a family member who are very interested in building in our subdivision. After this experience they refuse to deal with someone like this, and I don't blame them. They're very concerned about a trash bin being in public view, but ignored the hundreds of cigarette butts and nails on our lawn left over from the builders. There's even a half-buried milk jug. But again, his only concern was with sending letters with a threat of a fee. I felt like I was in high school again- getting passive aggressive letters without dealing face to face with the person. Get it together Barnett Management. read more

The entire team over at Barnett management is great to work with! They are very timely with addressing any issues that arise and handle them with great integrity and professionalism! read more

This company took over management of my parents community and promptly doubled the dues. They also mistakenly removed bushes from their property thinking it was shared area. When asked in writing and by phone to reimburse for their mistake, they have done nothing for 5 months. They are difficult to get a hold of and repeatedly say they will "address the situation at the next board meeting" which never happens. This company does not seem to care about the community that they manage. read more