Absolutely terrible. Paid $900 to repair AC and power windows repaired. They had it nearly a week (their mechanic was on vacation- they must have only one?). When we went to pick it up, the automatic door openers on the minivan were not working, during repairs something had not been reconnected. Now another day in shop. Then two weeks later, back in the shop because the AC was not working again---- previous work installed with an AC coolant leak. This site seems in bad need of some management, everyone is nice enough just terrible quality work. read more

Really bad all around service. I was belittled for making an online appointment. I came into the shop and even though I made the online appointment, they told me I should have called. I asked them why they had that option if they don't use it. I was looking for a simple tire repair. He finally told me they'd do it but it would take an hour. I said I was fine with that. I came back 2 hours later and my car hadn't even been taken into the shop. Really bad customer service and logistics. This is the last time. read more

Set up an appointment online, which they did not honor because I didn't do it far enough in advance. So I sat for 2 hours waiting on their 30 minute oil change. When I got up to remind them I was there, they said they'd start it. Despite my $19.99 conventional oil change coupon, I was charged $27 because I needed 5 qts of oil, a restriction the coupon did not specify. A mechanic was watching YouTube right in front of me the majority of my 2.5 hour wait. read more

Deceptive sales practices and terrible sales and customer service. Buy 3 tires and get the 4th one free is a scam. They tell you that you can get any tire in the store, with the exception of Cornells, on the "4th free" deal, what they DON'T tell you when you ask for an estimate, is that you must purchase the "tire installation" package items for an extra $85.00 (which is almost as much as paying for a 4th tire anyway). You also don't get the 4th tire "free" right on the spot, it's a rebate to be sent in that takes 8-12 weeks to get.--which is not a big deal, if we could have just gotten what we were quoted. We had the experience of the old bait and switch game when we went in. They were out of the tires we wanted, but magically had 4 of the tires that were more expensive...and they were gonna just go ahead and give them to us for the price of the cheaper tires. We thought, great! Not so fast...come to find out they tried to charge us for the more expensive tires, then when we complained about the "tire installation" package, the sales rep Derrick, lied and said that he had quoted that to us initially. He also lied and said we had called the store and he had talked to us earlier in the day...which was totally untrue...we had just walked in, my wife was surprising me for Father's Day with new tires. The manager, Doug Putman, then stepped in and said b/c of our dissatisfaction he would just "take our tires off". He then yelled at my wife and I across the store in front of other customers. We ended up NOT getting our rebate, they took the installation package off, and we were treated terribly by the salesman, Derrick, and the "so-called", Manager, Doug Putman. It was a terrible experience, start to finish...and in all the mix we realized they charged us $33 for a simple oil change, did a sloppy job, got oil all over under the hood and treated us like we were in the wrong for simply asking for what we were quoted. The bait and switch with the tires was disheartening, and especially the way Mr. Putman handled himself. He even called my wife "lady"....as in "listen, lady, I can't do anything else for you, I just can't give stuff away." One thing is for sure...they are not "giving" anything away...even what they quote you is NOT what you will get. DON'T SHOP AT PEP BOYS, they use deceptive sales practices, their services are over-priced, and their management needs a course in customer relations. By the way, I just filed an executive complaint regarding this mess, and should hear back in 48 hours on what the resolution will be b/c bottom line is, I just want what I was quoted, and want my rebate. I will update and let you know how the regional director handled this. UPDATE 6-22-09: Service manager Troy Stuart made this transaction right for me today after a 26 minute phone conversation. He apologized for Doug Putman's rude behavior and Derrick the sales guy was going to be "counseled". Troy first suggested that I could just bring my car back and they would take off the tires..."would that make me happy?" I advised Troy, NO that would NOT make me happy as we had already wasted a good part of Father's Day on this nonsense, all I wanted was my rebate on my 4th tire giving me my $113.99 that I was taken for and deceptively misquoted. After a call back to me, Troy worked it out and gave me cash for the $113.00 instead of the rebate. We went in and picked the cash up and he had it waiting for us. He again apologized and asked me for my business again. Troy Stuart, the service manager, is an example of what customer service should be. His willingness to listen, and solve my honest issue was truly appreciated...his retail manager, Doug Putman, on the other hand, needs to retire, I have yet to hear an apology directly from him and frankly don't care to. I do hope he treats his future customers with more respect and integrity than we received. read more

These guys were always helpful for me. I'm not sure why others have a terrible time. I'm guessing it's a character flaw. My experience is that they are up front about costs and issues, they give suggestions when asked, and they give you options when requested. The mechanics have whispered some money saving hints when I was short on cash. I even had them help out with replacing brand new tires someone slashed a week after buying them. I always go here and they are always friendly. read more

I went to Pep Boys on Battlefield for a diagnostic with an appointment on Tuesday. When I get there they hadn't even put my name in the system and didn't honor the appointment that I had set up several days prior too. So I reschedule, things happen, I get that. I reschedule to Friday. I drop my car off on Friday. The attendant was so rude and insolent to my needs. Whatever, bad day. I also get that. He says give them a few hours (app. 2-3) and it will be finished. So I show up almost 4 hours later, and they hadn't even gotten my car into the shop. I don't even think it was close to getting in. They were extremely backed up! Why the HELL would I even have an appointment then?!?! Their mechanics were standing around, or looked like they were coming off break. Where is any sense of urgency in that place? I ask for the manager and the gentleman (who was, by no means, to blame for any of this) and he informs me they are on vacation... Question: Why would two managers GO ON VACATION AT THE SAME TIME???? Especially when they are so understaffed and backed up? They are going to continually lose business that way. They lost mine. They will also lose employees, because obviously management doesn't care about their welfare or care if the business is running properly. And when I asked for the management contact information, it was the store phone...which just rings and rings and freaking rings. Really helpful, guys. So I highly recommend that no one goes to the Battlefield location, not because I want the employees to suffer, but because management like that should suffer. read more

I took in my barely used $40k mustang yesterday to have a nail pulled from a tire and then patched. After waiting some time I was brought into the mechanic work area so I could be shown damage to my side skirt that they employee immediately claimed he did not do. So now I've got cracked plastic on the side skirt of a nice vehicle. read more

Great guys, cheap tires, got done quicker than expected and allowed me to finance. Alex particularly was very helpful and I recommend them!!

1) If you think being able to make an online appointment is convenient, think again. For over two years now I've made all my oil change appointments that way, and not once was my vehicle started on within twenty minutes of my appointment time. A few times I watched as people who had not made appointments were put ahead of me, even when I was early. Also, you still have to tell them the services you want despite filling all that out online; all they see is a "blank page". 2) This last time I asked them to check my AC as well as change my oil; they tell me that the repair would be over three hundred. I decided to get another estimate, so told them I didn't need the service. Not only did they charge me for the Freon used for the diagnostic, they then took all that Freon back, even though I had to pay five dollars an ounce for Freon they kept. I wonder now just how many people have paid for that same batch of Freon. I took it to a local mechanic the same day and was charged less than a hundred dollars for the same service. 3) The building is disgusting. The two trash cans in front were overflowing at nine in the morning and the building inside stank worse than a gym. I had been taking our two vehicles to them faithfully for over five years now for oil changes, but they have now lost my business, and my "word of mouth" will be frequent and scathing. read more

I always know my car is going to be taken care of when I take it to pep boys and I will leave in a better functioning car than what I came in. They understand that I'm on a budget and always try to get me the best deal possible. I will never take my vehicles anywhere else. read more

I scheduled a state inspection on a Saturday online. I received reminders via text and e-mail for my appointment. I had made this because I work the hours these garages are open and only had Saturday and the DMV closes very early on this day. I got up extremely early and got ready. Putting my shoes on and they call me to let me know they don't do inspections on Saturday. And then said they could "fit me in" after I made an appointment. I had to find another inspection location in a panic. Never use these people. They don't honor appointments, they don't contact you far enough in advance to notify someone of what they can't do. Awful experience. Never ever will use them. Never have and now I know I never will. read more

Pep boys doesn't even deserve a star from my experience. If you work at pep boys...i'm sorry for what i'm about to say. My car broke down in springfield and a friend told me to have it towed to pep boys. They said that a hose had busted and all they needed was a new hose. So the next day i got my car back and less than three hours later my car started smoking underneath the hood. I had it towed back to pep boys and had to wait three hours before they even looked at it. I told them i wasn't happy because i just got my car back from them and already had to bring it back. finally the manager asked me who had messed with the radiator that day because it was cracked. Well the only people that had touched my car in the last YEAR was pep boys less that ten hours. They refused to replace the three hundred dollar radiator that they broke and all they would do is cover the cost of labor...which was eighty dollars. So thats my view on pep boys. I hate that place with a passion and will never recommend them! read more

These guys have always been life savers, came in 5 minutes before closing today with a blown out tire. They stayed a half hour late and got me on the road. $185.00 including the tow, with the pep boys road service. This the 3rd time they got me in and out while waiting when everybody else had a 1 or 2 day wait. And always at a super fair price. These are the first guys I think off on an emergency! Freddie Flores read more

Wish I had listened to my instincts and taken my car to a different shop for a second opinion. Maybe the other place would have actually inspected the brake system rather than just looking at the pad and fixed the problem pepboys said I disk't have. read more

Back in the summer I phoned up to Pep Boys asking if they could get my car in that day to switch the tires out. They told me not a problem, that they didn't have a considerable amount of jobs that day. An hour later, over 30 miles later I make it to Pep Boys. No one greeted me, the three cashiers were all messing around up front (ignoring the fact that someone had come in). The store appeared empty and I know why now. I look for someone at the automotive counter and theres no one around so I had to resort to flagging down a cashier and asking if there was someone there I could speak with about new tires. The cashier appeared to be flustered with this task as he was too busy joking around with the other cashiers. Finally the cashier gets the mechanic inside so I can speak with him about getting my new tires. (This is where they lost my business) The mechanic came back into the store from the shop all pissed off. (I've never saw someone that unhappy with their job in my entire life.) I went on to tell him I needed tires and before he can even look them up on the computer he tells me that they won't change my tires (not that they can't that they WON'T) I ask why they won't, because I had just called up the store, and he told me we have six jobs ahead of you. I look at the tickets in front of me he had set down on the counter and they all appeared to be oil changes. I then asked if they were all oil changes and he confirmed. The time was 12:30 PM and they closed at either 7 or 8. He didn't try to schedule me for the next day, he simply returned to the shop after I asked about the oil jobs. I've never been more disappointed. I called corporate and they got the GM to get ahold of me. He apologized and tried to fix it, however tires shops are a dime a dozen in Missouri. I went down the street that same day and found nicer tires for less somewhere else. I won't be returning to Pep Boys ever again. read more

On 2/22/17, my car was having trouble turning over. I drove it three times & each time the turn over got weaker. My car had no issue driving, no clunking, no trouble shifting or loss to the pedals while driving. I took it to Pep Boys on Battlefield road & asked them to do the battery check. I asked him to also check the alternator & the starter which is a $17.71 charge. I also told him to go ahead & switch out with a new battery. I came back about an hour later. Koda said he checked the battery & said it was fine - agreed to check the alternator & starter, I would come back tomorrow to fix everything. He said that was fine & he'd get it done within the next hour. 45 minutes later said, bad news the starter is definitely the issue, now its not working. Explained to me that a starter is bad & not catching the fly wheel. Agreed to pull the starter out & do a free standing test & then to replace the starter. He said most likely it would be tomorrow. I said I want to take my car home, I have to get home to my dog, I'll pay for the $17 dollar test & go home. He charges me, tries to start my car & it doesn't work. Doesn't turn over nothing. I say replace the starter, I'll be here tomorrow to get it. 10:30am on 2/23/17, I get a call from Pepboys. The gentleman says,"Yes you're entire engine is bad. We can't get you a new one, but we have a refurbished one & with parts & labor we can replace it for $3000." I stop the gentleman rambling & ask who I'm speaking with & he says this is Pepboys" I want his name, he says his name is Derek. He proceeds to tell me that they did the test my engine is bad. Coda calls me at 11:30am & says the starter is working, so the starter is not an issue, your engine is not turning over. I tell him, take out the starter, do the free standing test & replace the starter with the re-manufactured piece I told you to do it yesterday. He said I don't want you to waste money on that since your engine is the issue. I will be there in half an hour, please have my starter out so we can do a free standing test & move forward. I get there, Joe the main mechanic, came out & explained, he has seen this before & usually it means the entire engine is bad. He had disconnected the starter & the belt to the accessories & the starter was giving a good test, enough voltage, so that wasn't the issue but the engine was bad. So I explained to Joe, I had no issues besides starting it. He pulls it out. Coda walks us to their machine in the back to test the starter, another worker says, oh it's broken you can't test it. Coda insists to try & make it work, goes to the back fiddles around with it. This machine is broke, if they are saying they are testing your parts do not trust them! It's been down at least a week as of 2/23/17! So we take the starter to OReilly, my starter starts smoking when they test it. I tell them I want the new starter. Christian comes over to me I'm sorry that this is happening I don't want you to think you can't trust us. They came into it blind this morning so that's why they called you about your engine being bad. I tell him I don't understand why you all lied & said you were doing things when you hadn't even tested the starter. He said it seems like your engine was bad. I asked for the starter to be tested & you couldn't even have tested it here anyway, you could have told me that yesterday but you didn't I just want my car with the new starter & to leave. They put In the new starter. I start my car, it cranked a little hard then started fine. They didn't like the noise said the connection may be bad tell my engine to start. I say okay, but I just want to leave it running so I can get my car out at this point. Joe has me turn it off & on again, starts up fine. Have me do it again, starts up fine. I go in, pay & then Coda says he'll back out my car. I say no thank you, says he has to. I start my car, let him back me out. Again, he apologizes & says they'll rotate, weight my tires for free next time I come in. I will never be returning. read more

Horrible experience for a simple vehicle inspection. Staff do not care and are slow and lazy. Do not waste your time or money here.

Had to edit my review. Turns out I was having major issues with my car as a result of something they did. It was a huge head ache for about 6 months. They fixed it on a separate visit. Overall, they took care of my problems. I'd rate them higher if it wasn't for the 6 month head ache. read more

I purchased a car stereo unit, when I arrived home (3 hour drive), opened the box to find that there was NO wiring harness. I contacted the manager (Doug) and he stated he would call me back. Here it is 4 days later and still no call. I called back a got a different manager and he stated that he would put it in the mail the next day. So if you purchase any thing from them make sure you open the box before you leave. And make sure you check your receipt, as Doug charged me for a warranty that I knew nothing about. BEWARE of anyone named DOUG that works for PepBoys in Springfield, MO. read more

I've taken three vehicles of my own to Pep Boys on different occasions plus I have taken vehicles of senior citizens there for service. I've never been disappointed in their work. Once they worked for an hour or so on why the "check engine" light came on. They told me the problem was such that it had to be taken to a dealer, and didn't charge me for their work. read more

Went in for to get my inspection done. They called and said I needed wheel bearings and it would be over $1000.00. This didn't seem right to me so I took it to two other places and both gave the same answer. There was nothing at all wrong!! I will be contacting any agencies I can to report them and their rip off scams read more

DO NOT GO! They either do not know what they are doing or they pretend they can't help you so that you will pay for a new tire. I needed a flat fixed, and they came out and told me that they can not fix my tire, and that a new tire would be $120.00. That was it, they didnt offer to put on my spare, all they said was " we cant fix your tire, a new tire will be $120" and just looked at me wating for me to pay. I told them that I couldnt pay that, so he said he would have to go back and see what else they can do. About 15 minutes later he came out and said " people do not usually come in here and realistically expect a flat tire to be fixed without having a spare, I will have to see if you have a spare we can put on". First of all, of course I had a spare! He did not give me the option at first, my only option according to him was to buy a new tire. But since I couldnt pay that he had to "see what else he could do". And then he comes out and talks to me like I am the stupid one. I told him I would have my fiance come bring me a used tire of the same size. My finance brings in the tire and they take it to the back. Shortly after, they came out and said " we are a corporation here and we have standards. We cannot put on a tire of a different size, it's against the rules. I will have to put on the spare". Ok, whatever douch bag. I let him put it on and then I left and took my car to a REAL mechanic. He said the tire my fiance brought in WAS the same size as the other tires, they just did not take the time to look at that. He said he NEVER recommends pep boys becuase people always come to him complaining about how they screwed up some way or another. He also looked at my "unfixable" tire and said it needed a patch, not a plug. Pep boys was just to lazy to take the tire off and actually put a patch on. They are rude, incompetent, and dont care about you, just want your money. Save yourself the time and money and GO SOMEWHERE ELSE! read more