They Never responded to our estimate request for our PRIUS FOUR and we waited 4 weeks. Too late now.

The guys are nice here. Very attentive. My car gets taken care of quickly. Only complaint is, I bought a set of tires and they didn't offer me the insurance. A few weeks later, one of the tires got a shard of metal in it and needed repairing. When I went to look at the paperwork, it said I denied the coverage. Overall, I recommend going here because they handle their business. read more

Came here on a Sunday afternoon as I took on a flat tire while in the area. The second I pulled up, a mechanic was there to help me and easily recognized the problem. After that, it was pretty clear sailing. The mechanic had me talk to the manager inside and they were able to have my tire damage addressed. They gave me an accurate diagnosis of my tire situation and had my tire repaired in no time. By far the part about my experience I was most impressed with! I came here on a Sunday just grateful they were open as all other shops were closed for the day, and they not only repaired my tire, but did it within the afternoon in no time! Overall, I'd definitely recommend to anyone in the area! read more

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I have a company car that I make sure I take care of like my own. Check engine lights, tire psi, washing, oil changes, everything. However, even though it's a company car doesn't give me the option to just charge everything and not worry about it. I make sure that I get not only the best deal, but the best VALUE! That's where Pep Boys on Spring Creek and Alma is who I go to 100% . Convenient, great hours, great service. Especially Rashad, this associate knows cars more importantly, knows and understands the customer experience! Breaks down everything, explains different options, NEVER PUSHY. Thank you Rashad for your expertise and skill set. You most certainly make me believe that not all car repair places are bad. Manny, Moe, and Jack are smiling because of you! read more

15 minutes to closing and I came in with a tire that had a nail in it. Joey patched me up and got me out the door ASAP! One less thing to deal with for tomorrow morning! Total win! Thank you Pep Boys read more

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I should have read reviews before going here. All the bad reviews on here are so true. DONT GO HERE they are rude and bad customer service! They also wrote I need new tires but I just got new tire and rims 5 months ago! read more

Came in to get new tires a month ago because discount tire wasn't open. Paid full price for 2 new tires, only to find out when I came to discount tire for a nail that they have less tread than the tires I bought a full year ago. Do not go here. Should have known from the way the main store is completely gutted with two white vans sitting inside that this place is mismanaged and sketchy read more

Great service, communicative team. Friendly, to the point and fairly priced. Will be back.

We called on new years due to a tire needed a plug. We called the number for the location and spoke to a person asking if they were open. The guy says yes so we drove there. Once we got there it looked closed and all of the lights were off. We called them again and the guy said they are open and we explained the building is closed and that's when they had the bright idea to say " oh that location is already closed, only customer service calls are open." Like waste of time and gas coming to this location. Do better pep boys! read more

EXCELLENT SERVICE! Made an appointment for a headlight bulb to be replaced. 930am appt. Got there at 920am, expecting a waiting. I was in my car and back on my way BEFORE 930am. Professional, cordial and timely. Rashad, the gentleman who replaced the bulb - utmost professional. They did exactlythe service requested without a list of other items to be fixed! And the cost for the service was great. Very affordable. Double checked the bulb was working as I pulled out of the bay. Thank you Plano Pep Boys! read more

I made a appointment and when I arrived They said they couldn't get to me. There is only one person working. After after he looked up my bald he said it would be $100 but then said he didn't have it in stock They were really rude and not helpful Do not visit this location ever. read more

Went to the store this afternoon to buy replacement wiper blades and take advantage of advertised 10% discount for veterans and seniors. I'm both. First, clerk had trouble remembering the year of my car, then had difficulty locating the application from the in-lube manual. We finally collected the items I wanted and went to check out only to learn that gosh...these items weren't eligible for a discount. A check with a very disinterested manager yielded the same negative result. 25+ years of shopping at this steadily declining location comes to an end. read more

Pep Boys - Store sign. - Auto Repair Near Me - Plano, Texas

Unfortunately, 0 stars is not available. This was just a total fail on customer service. I made an appt on their website. I picked one of the available times, 7pm. They are open until 8pm. I arrived at 6:35. Told whoever waas running service that I was there for my 7pm tire install. Mind you, I made an appt on their website. They listed the times, I picked one. I was then told there was no way they could get that done. I just came into late. I let them know that I made the appt on their website, but I was refused as they just didn't have enough staff. So what could have made this better? Well, calling me and telling me that they couldn't keep the appt for starters. That would have been nice. Instead, he tells me to come back tomorrow, but before 7pm. Right. Can't wait. On the way home I stopped at a Firestone that actually closed at 7 (it was now 6:56). They are going to take care of me tomorrow. read more

El peor servicio q eh tenido con mi auto, tuve una llanta ponchada que se veía claramente ya q el aire estaba saliendo y lleve mi auto a esta locación. La primera impresión fue fatal al ver a los trabajadores jugando entre ellos y al preguntarles si me podían ayudar la respuesta fue un chiste pesado que pincharla era súper fácil. Les di las llaves del carro pq me dijeron q harían el servicio y después de 40 min con el carro me llaman y me dicen q la llanta no tenía nada, les trato de explicar q yo vi que estaba ponchada y hasta se los escribí pq quizás no me entendían bien ya el no hablo tan bien el inglés, la respuesta fue "racista" diciéndome q no era su problema que no hablara bien el inglés y q no era su problema ni el idioma ni la llanta ni el carro y entre ellos se les escuchó claramente el "y ni vengas mas por acá ". Estoy seguro q todo esto quedó registrado en la cámara del lugar por si alguien de la gerencia tiene alguna duda. Tuve q ir a comprar una espuma para la llanta y poder llegar a mi casa e ir al siguiente día a otro lugar. Fui el jueves 31 de agosto a las 7:00 pm. Al día siguiente fui a : tire Store service center ubicado en 4001 FM-157 Euless y efectivamente me dijeron q estaba ponchada y me ayudaron con la llanta. Conclusiones, pésimo servicio y racistas quiero q quede bien claro esta última palabra. Worst service I have ever had with my car, I had a flat tire that was clearly visible as the air was coming out and I took my car to this location. The first impression was terrible when I saw the workers playing with each other and when I asked if they could help me, the answer was a practical joke that poking it was super easy. I gave them the car keys because they told me that they would service me and after 40 minutes with the car they call me and tell me that the tire had nothing on it, I try to explain that I saw that it was punctured and I even wrote to them because maybe not They understood me well and he didn't speak English that well, the answer was "racist" telling me that it wasn't his problem that I didn't speak English well and that it wasn't his problem either the language or the tire or the car and they heard each other clearly the "and don't come here anymore". I'm sure all of this was recorded on the venue's camera in case anyone in management has any questions. I had to go buy a foam for the tire so I could get home and go to another place the next day. I went on Thursday, August 31 at 7:00 p.m. The next day I went to the Tire Store service center located at 4001 FM-157 Euless and indeed they told me I had a flat tire and they helped me with the tire. Conclusions, terrible service and racists. I want to make this last word very clear. read more

Excellent place to take your car! They go above and beyond to treat you like family! They show you what's wrong with your car, and don't pressure you to buy anything. read more

I had a great experience with the Pep Boys at this location. The service was prompt and professional and I would definitely take my car back if there was a problem. read more

So, I'm driving down 75 in Allen and my tire blows out. Put my spare on in the rain while on crutches (my leg is broken). I make it to Plano and my spare blows too. I limped the car on the blown tire to this Pep Boys( about 4 miles). Yelp says they are open till 9:00. When I arrived (approximately 8:20pm) I was told that they were closed and they couldn't help me, despite the fact that there was a manager, and an employee still there. I explained that Yelp said they were open until 9. They obviously saw my leg cast and crutches, and not only would they not sell me a tire, they wouldn't even let me use the restroom (it's a very busy intersection to navigate on crutches, especially in the rain. In short, they may do good work.... I wasn't able to find out. But, they sure do not have a shred of humanity. Thanks for nothing Pep Boys read more

I visit this pep boys all the time and I highly recommend it. The staff is knowledgeable and friendly, and always looking to help you out. The tech's and the service staff in the shop are Knowledgeable and courteous. Don't forget to pick up your Pep Boys membership deal card thing, as there are a lot of benefits to be had from it. I love this Pep Boys, and I'm so happy that it's really close to my house. read more

I am from out of town and got a nail in my tire and decided to get 4 new tires, long overdue! I set up an appointment online. P K helped me as soon as I came in the shop and assured me that the car would be done by the end of the day. He did exactly what he said! Great service, tires are great, and the price was great!! read more

Never Again!!! Pep Boys used to be a auto garage that would give you a fair deal for your repair dollar...not any more. Was surprised they could check my vehicle without any wait and soon found out why....no one in their right mind goes there anymore.Went in knowing what was broken but they still wanted a $100 diagnostic fee...then they wanted $550 for a job I'd been quoted $200 elsewhere. I told them to forget it and the Mgr. agreed that was a ripoff quote and apologized saying that's how much corporate wants.I had it fixed elsewhere for the $200...Good riddance Pep Boys!!!!!!!! read more

My wife took my car to get the oil changed and tires rotated. Well, they told her it would be an hour so she walked across the street and came back. My tires were never rotated and I know this by certain marks on my tires. All four were still in the same spot but on the receipt they said they rotated them. Definitely won't be going back here. read more

I came in today to get my headlight fixed! I called, made an appointment super quick, and was in and out! The staff here are so kind, I've had a rough day and they brought it out of the gutters. I'll continue to bring my business here! Thank you so much. read more

Had my new tires put on here. Had a nine am appointment that they claimed was not in their system ( also the guy that came in at the same time had confirmation but not in system) . Could watch the kid put on my tires. Took 40 minues to get the first tire off. 2 1/2 hrs later my tires are on. Lord help. I would not take my toy car here. What a joke. Lazy slow moving workers. Only two bays usable. Filthy waiting room and shop. Would not ever come here or recommend. read more

Everything was great! I was welcomed in, but without a smile, and the man asked what I needed. Inspected my car in about a minute and said they can do the job. I had a little extra favor... I have been pumping my own tire for a few months. I asked if they'd check what the problem is and they agreed. I sat down and watched some good TMZ with a good that was complimentary. During this time I was told I should also think about a new air filter, thy offered the service, but I declined and they didn't pull my leg on not having it replaced. Maybe after 45 minutes, they told me my car was ready. I used a COUPON from there website and my tire was repaired at no charge. I'll see them in 5,000 miles!!! read more

I have had my car serviced at this pep boys for several years and used to have the pleasure of dealing with Kevin each time. Once Kevin left the customer service plummeted. I made an appointment for today at noon and was still told my oil change would take a couple hours. Not to mention the prices have gone up. Pep boys needs to do better with their loyal customers, I'll be taking my car elsewhere in the future. read more

Do not go here. Stopped in with a noise seemingly from my brakes. With no one waiting I was told that they were too busy, and I had to leave my car with them. I explained that I live an hour away, and he yielded. After about 45 min in the waiting room he came in and without explanation told me it would be $4,800 and I needed to leave it with him for two days, but they were ready to start now (what happened to being busy). Pressing for details, I was told that my brakes (replaced 10,000 miles ago at another Pepboys) we're worn out ($250), I needed new engine mounts ($480) and that my entire suspension needed to be replaced. I told him I couldn't leave it with him, and I would have to think about that money, to which he implied that my car was so unsafe that I shouldn't even drive home. I decided that since the brakes were supposedly bad I would try to get a second opinion from the original Pepboys. Long story made short after some fantastic service that I've written about on their page, everything was fixed by spending $220 on replacing my engine mounts. Again, you should avoid this location at all cost. read more

Very nice and helpful staff, i only got my tires rotated and balanced. However the reason for 4 stars is because i had to wait two hours but they got the job done so i can't complain. read more

Pep Boys is just a great company, they stand by their promises more than any other car company I've had to deal with. My primary experience with them was when it came time to replace my tires and we shopped around for the best deal and found it here! I got the road hazard warranty and since then I've had to use it twice! Both times I didn't have any issues with them, they were courteous and polite and relatively quick for car service! They just lose a star because they have the worst waiting room! Uncomfortable chairs, no coffee/drinks, the Wi-Fi doesn't really work, and I can't even recall if they had a TV or anything. When you're having to wait for an extended period it would be nice for them to spend a little money on making it a decent waiting room. But I'm probably just being whiny!!! read more

My Lexus had a cracked oil pan and crankshaft seal I paid for them fix the seals and do a full oil change. My car is a bit on the lower end and is sitting low to the ground. I asked before anything if they could do it. And they told me it wouldn't be a problem. Proceeds to tell me I need to buy some ramps or wood before they can touch my car they finally manage to use there head thank you ethan, Ethan figured out how to get my car on the ramps and managed to complete the first half of the job. He ended up not being their the following day and was left to some other people who didn't fix the problem fully and the car still had an oil leak and was never done with the oil change or new oil filter paid 700 bucks for literally shit I could've done at home read more

Once again fantastic service. It was an easy transition. Happy with my service once again! They are good people here. read more

Pep Boys - Auto Repair Near Me - Plano, Texas

Waste of time - was told my job would be done in 2 hours and it hadn't even been moved into a bay after 2 hours. Paid for an Uber based off this info and when I got there, there was a couple of them standing right outside of a bay just smoking cigarettes and joking. Wouldn't suggest again. read more

I have come here for years and can't say enough about Jared P and Pk, these guys are tremendous... But it is hit or miss with everyone else... Last time I was there, I was given a price and then later that price almost doubled. When I asked why the elevated price? I was told.."If you add this and this it equals THIS.. If you can't figure that out... IT'S YOUR PROBLEM". This was not the first time that they have offended me either. Today I went in (3 hours ago) with a violently shaking vehicle...I came in cause I trusted them.. Rashad said it could be your alternator, spark plugs etc but your BATTERY IS Bad! We can replace it for $200 something.. So, knowing it was under warranty..I waited 90 minutes for AAA . They came and said Your battery is fine and working well! There is nothing wrong with your alternator either..So I almost paid $200 plus just for a battery I DIDN'T NEED... Rashad said "It could be so many things and a diagnostic will have to be done. There is no guarantee". I know that but still.... They keep adding cost and repair. I went around the corner to another repair shop.. They ALSO Said.. Battery, alternator, spark plugs are fine and Pep Boys doesn't know $&#@.. I guess I should have seen the red flags. When I came in I heard them talking about clearing or making like 7000.00 this month.. Funny, I went in because I trusted them and have for years and Rashad said after my last terrible experience.."Next time you come in..I will take care of you.. So find me". I did just that.. Apparently, taking "Care of me" means charging me for a $200 battery I don't need...Wow.. Walmart and AAA doesn't even charge that much. I still respect PK and Jared P but the others don't care and will take advantage of you regardless. I know this confidently as every time I have went in there it $1000 this or $1000 that. Little by little I am figuring out who in Plano is trustworthy, dependable and customer service focused and who is focused on making money and only that....I can't go back. Be cautious read more

Took my car into pep boys in early october had my car over 2 weeks and still didn't fix the problem continued to throw parts at the car to see if it sticked. tried to tell me i needed a new engine when in fact i did not need one and forced my brand new flywheel into my car to make it further breaking another part i had to pay out of pocket for. read more

Wow! My instore experience this morning. Exclusively about Retail manager Josephine. I was here to pickup parts from my online order.Joseph was extremely polite and friendly. Helped me with parts in efficient way possible.I always had issues with Pepboys(California) for not using parts to get work done from Pepboys store(if we buy the parts seperately) .He helped me close the gap forever. I was clearly explained, pepboys shop can get the work done if i purchase the parts seperately(@pep boys store) but lose the warranty on service. Backed it buy a service quote from his team. Awesome..i wish we could have more Josephs on all PepBoys..Thanks for providing a great experience @ day start.Its like happy weekend already.. read more

This place is in serious need of customer service training. I had a 10am appointment for tire installation and was told that it would be at least 2-2.5 hrs even with the appointment. So why make an appointment?!? When I asked if I could just bring it back then he said that I would not be given precedence. This guy showed no compassion or empathy. Not coming back to this place. Pathetic read more

When most tire places were closed on Sunday, and others told us it would be a two hour wait, Pep Boys got us in right away for a good price and within 15 minutes we were back on the road! Great, friendly service. Thanks, Kevin! read more

A check engine light came up on my car. I looked online and found out Pep Boys offered a free code reading service. So I went and that's what they gave me-the codes and nothing more. They wouldn't look up the codes and tell me what they meant or even give me a worst case scenario possible estimate. I know that the codes are only a starting point, and that they would need to perform a full diagnostic service to tell me what is actually wrong. But I'm on a limited budget. I'd like a ballpark estimate of what services these codes might indicate. How else am I supposed to comparison shop? Even AutoZone, which is only a parts store, will give you a printout of what the codes mean. I might be forced to use this Pep Boys location at some point. But that's the only time in the future you'll ever find me here. read more

KB and Jose were great. After an unfortunate event at another store, KB and Jose really stepped up to get my tires installed. They were super busy and now i see why because their customer service is A1. Even though I did not have an appointment, they took care of me and my car rides smooth with the new tires, alignment and balance. This particular store is 45 min away from my house but I will use them again because of their great customer service. read more

I've never had a chance to stop at this location before, but I was in search of some tire mats for my garage. These stores are a little hard to find since there are only a few in Dallas. I walked in and it was pretty slow. I told the saleswoman at the front what I was looking for and she led me exactly to what I needed. I had been striking out at the other places I tried. I know I said it was slow when I walked in, but the second I was ready to check out, all 7 people in the store headed to the cashier all at once. Unfortunately, there was only one person with an open check-out because someone else was doing a product return on the other open lane. It would have been nice to open a third lane since the one guy's return was taking a while. In any case, the saleswomen offered to sign me up for their free reward card. I would have passed but she showed me the brochure that said the program offered free tire rotations, flat repair, break checks and "check engine light" evaluations. I don't know that I'll drive all the way out here for that stuff, but it can't hurt to have it (free...why not?). I can't speak to the experience of using their service department, but I'll definitely write a follow-up if I ever do. read more

Husband went here for an oil change cause they accept his Hundai maintenance certificates. Next morning we wake up, there's oil all over the garage floor. I suspect they didn't tighten something properly, because it isn't enough oil to be the whole job. So we call them up, they complain about how busy they are, but agree to let us come by. Sure enough, they find something wasn't tightened. They give my husband a hard time about how he should have just done it himself. As if we have the equipment to raise up a car at home?! They didn't re-top off the car to replace the leaked oil, very bad for the engine. read more