I had a leaky tire so I made an appointment online hoping they could patch it. I got a confirmation text and thought all was good. Almost 9 hours later, I get off work early to go to my appointment. When I went to the desk the man came out and I told him I had an appointment. He asked "For what service?" I said "I have a tire leaking." He said "I don't think I can get to it today." I said "I made an appointment." He said "lots of people make appointments. Then a 30 minute jobs turns into a three hour job..." I just grabbed my keys and left as he was still talking. So nowhere in those nine hours between the time that I made the appointment and when it was actually time for my appointment no one thought to call me and let me know they were running behind and couldn't honor my appointment? No one warned me so I wouldn't leave my job early and drive on a low tire all for nothing? Then I get an email A few minutes later saying they are sorry I couldn't make it to my appointment! excuse me?!? I was at my appointment 10 minutes early and was rudely turned away! Robots will never ever get a cent of my money. That's horrible customer service. read more

I have a multitude of issues with these scam artists, please see the itemized list below. *They charged me $1600 for a complete brake job. *Didnt honor the 2 year warranty because they wrote a bullshit mixed warranty where it was 2 years on my front brakes & 1 year on the rear without my consent. *Greg lied to me on the phone and told me I had a full 2 year warranty & made me drive an hour with ZERO brakes just to tell me the rear brakes would cost $1500 and they wouldnt honor the warranty. *My brake lines now have a leak, which is new. I wonder how that happened. *Took 3 days to look at my car because they only had one dude working. In conclusion, I hope this place runs out of business or gets their act together. read more

First time here since it was Novimotive. Needed a new battery. It's cold. She was having trouble starting after 5 years. I made an appointment and was promptly greeted. They took me right in. New battery installed. Noah was great. Recommend this spot for your automotive maintenance needs. It's not a parts shop, friends. It's a good repair shop. Thanks for the help today. Saved the day. read more

Needed a quick specialty tire change to get back on the road. Fast, friendly, professional, helpful and clear. Had the new tire on the wheel before I could come back from getting coffee. Great experience all around. read more

Greg & Jordan were so helpful & communicative throughout the entire process. They were able to request the parts and do the repair in a timely manner. Highly recommend! read more

Stopped in to have them look at a tire. Was promptly greeted and they took a look at my car within minutes. Both employees were friendly, knowledgeable and efficient. Great service! read more

I needed a new battery for my Escape and Advance Auto Parts couldn't do it because I guess you have to take a bunch of stuff out to get at it, so I ended up here. They said they'd try to have it done within the hour. Two hours later they pulled my car up out front and brought the keys up to the counter but there was no one there to ring me up. Eventually he came back and after a few minutes I went up to the counter and the guy told me he was behind on paper work and it would be a while longer, and I stood there for another 15 minutes before I could pay and leave. It ended up being the 30 bucks more that AAP too, at $180 Maybe the thing that bummed me out the most though was there was only 1 k cup left which I felt bad taking, but they didn't have any creamer. Not even powdered garbage creamer... Only sugar :( read more

Pep Boys - Auto Repair Near Me - Novi, Michigan

The service manager, Andy Lavallier is top notch! He personally helped resolved my tire problems in a timely manner. read more

what a great experience! I looked online at the website for services offered. Very nice website, easy to maneuver and understand. I called the store to discuss further. I talked to Alex who was polite, professional, and friendly. he went out if his way to help me. I took the car in, everything went good. I was impressed with the crew there that I dealt with: Alex, Noah, and Derek was the mechanic and did a great job. I will definitely go back for more work when I need it. Terry Steele Jeep Grand Cherokee read more

These folks are amazing here. Specially Noah, very professional! they put the time in to figure out what the problem. Definitely recommend them read more

Bottom line: nice enough staff, but in my opinion their quality of work has gotten worse over the years and you'd probably be better off taking your vehicle somewhere else. My family knew the manager/owner(?) Doug for a while before this was "Pep Boys," back when it was a one-off shop. We've gone there for at least 5-6 years, and I don't take my cars there at all anymore. In my opinion, they did much better work back then overall, but it was still only 3-3.5/5 stars back then. In my opinion they greatly overcharge for labor and do mediocre work (for example they did an oil change and forgot to put oil back in the vehicle so we had to replace the entire engine...then they damaged the engine so they had to obtain ANOTHER engine and finally put that one in weeks later!). Sorry guys, I wish I could say better things but I'm sharing what I wish someone else told me. read more

Friendly knowledgeable staff and great service. Car was ready when promised. New management has really improved this location.

Alex and his team has done a great job in helping to resolve my tire balance issue. Very dedicated to make it right.

I would never recommend or trust this shop with anything. Terrible customer service and communication. Brought my car in when they were open on Saturday to be told that they have no technicians on Saturday and are closed on Sunday, but would get to it on Monday. As of Wednesday morning they haven't looked at it, tho the self service showed they started looking at it on Tuesday at 5pm. It shows they close at 7pm and after calling for 30 minutes on Tuesday at 6:30pm with no answer I left a voicemail to call back asap and had to call again at 8:30am Wednesday because they did not call back. If you call their number, 248-349-0290, and press 1 for business hours it says they are open Monday thru Saturday 8am-7pm. I was told they close at 6pm with the excuse they have no staff and no where does it say they close at 6pm or was that communicated to me. Truly an unacceptable experience and I would never recommend supporting this shop under any circumstance. read more

Absolutely incredible! Some of the best customer service I have ever experienced. Noah is so kind and understanding, as he said he realizes that he is meeting customers on bad days (when they are putting money into their car for a repair), but he does everything that he can for his customers to make it a positive experience. Noah exceeded my expectations, was very knowledgeable and provided a very high level of service. The repair on my car was quick and easy. I'm just sad that I left a 5 star Google review two years ago already so I cannot leave another 5 star review. read more

The service manager Noah was very helpful and got me in quickly. Amazing customer service!

I wish i could give 0 stars. tried to charge $928 for a break pad replacement i almost died of laughter. I went home and did it myself for $30. read more

I scheduled a appointment at 2:00 PM for a oil change. The store calls me up at 1:30 PM telling me that they had walking and that they can't honor my appointments name the with them. One thing I don't understand is how can they do walk-ins when they already have appointment scheduled. Pathetic service. If you can't honor your appointments stop taking them. Very unprofessional. And top of that I get this mail saying i missed the appointment. Stop lying read more

Pep Boys - Auto Repair Near Me - Novi, Michigan

Had to replace 4 tires on my daughters car a month ago. Got the lowest price from belle tire. Then I called reco at pep boys. Not only did he match the price he took an extra 50 off. The customer service is terrific. Well on New Year's Eve day. There was a nail in one of the new tires. Really???? My luck. Called Reco st pep boys. He said don't worry bring it in we'll replace it no problem. Doug snd Eddie are terrific too. I recommend them highly. I heard a lot of negativity about pep boys. But that's just jealous competitors. Thank you Reco snd pep boys. You're the best read more

Work @pepboys garage in s.e. Michigan...they given us nothing..nada...zero man to help disinfect shop and protect customers and workers from corona...they have a news release say they concerned about Corona but all they care about is the $$$...workers have buy their own latex gloves masks, etc..we can't even get paper towels..not even clean water...water fountain disgusting..not even normal eye wash stations working since b4 virus read more

I have been to several Pep Boys locations over the years with mixed results. Most disappointing was my visit to Fishers, Indiana about two years ago at which point I vowed to permanently terminate my relationship with Pep Boys. This week; however, I visited Pep Boys on Novi Road with a completely different outcome. I called ahead and came in for brake service; Kari helped me and was by far the most professional and most qualified rep. I have ever dealt with at Pep Boys. She wrote up my invoice, followed up with a phone call and email, and helped me once again when I returned following job completion. Coming in, and coming back, took a matter of minutes. Kari (the #1 most professional Pep Boys rep.) is the reason I recommend to anyone to visit Pep Boys on Novi Road. read more

This place really out performed my expectations on service and delivery! If you know what you want . . . order online, they followed up before the scheduled drop off, carefully went thru the list of deliverables- including suggestions on changes to pre-order, took the car early (finished early), provided "lyft" transport (provided by them: to and fro, if required), provided future service options, provided great service with a smile by the entire team . . . And they saved me some money! This type of service is really hard to find now-a-days but for high end places! I recommend using this place! I will definitely go back! read more

I've been to the Pep boys in Florence Kentucky and they were always great. My tire went flat and I'm pretty sure it needed a patch so I filled it and made an appointment with Pep Boys and told them since my tire was new if they would patch it for free. I drop it off and ask if they would call me when it's done. 3 hours later no call. I called them and asked if it's ready, they abruptly say it's ready so I go there, he sets the keys down and said all set. Didn't even tell me what's wrong, so I asked and he said they resealed the rim. Didn't even get a receipt on what they did. Go out to my car and it's in the same exact spot and the seat hasn't moved so I'm pretty positive they didn't even look at it. Thanks for wasting my time Pep Boys. read more

Horrible service. Made appt online and the shady guy behind the counter just said "I got nobody here" then jumped on a call. Don't trust this place with your car or your time. read more

My car wheels have been giving off bad pressure and I had to get plugs and putting air in tires.. pep boys actually did a free inspection and showed me I needed an alignment and new tires. My tpms was also off and they fixed that for a really good price. Thanks again for being thorough and efficient read more

Absolutely atrocious. Had a 9am appointment to replace a tire and was told it would take an hour. One hour turned into 3 hours. Awful. Should've stayed with Belle or Discount Tire. read more

Wasted $126! Had an appointment for air conditioning check at 10am. Called 3 times throughout the day with no update provided. Went to the location 15 minutes prior to closing to pick up car and was told they figured out what was wrong and it would be another 20 minutes. Was provided a 20% discount and the air conditioner worked for 1 day!!! Waste of money for terrrible service and crappy repair. Do not visit!!! read more

I had a horrible experience with this Pep Boys location in Novi, MI yesterday morning. A car service light regarding my brakes came on in my vehicle so I decided to take it to this location. It was around 8:00 a.m. I went into the Pep Boys and waited at the desk where someone should have ben to greet me, but no one was there. There were a few customers waiting in the waiting area, but no employees. I waited ten minutes and then started looking for someone to assist me. Someone was in the back where they fix the cars, but I could not get to them. I then proceeded to wait another ten minutes thinking someone has to come and assist me, no one came, While I was on my 20 minute wait another customer came in and still no one came. I called the number to this Pep Boys so someone would answer the phone and they wouldn't answer. I went back to the door where they fix the cars and saw an employee and told him we needed help, he looked at me and said we will be there. They still never came and I had waited 30 minutes. This is ridiculous and no one should be treated this way at any business. Shame on you Pep Boys! read more