4/25/2026 - Saturday @ 9:00am: discussed my 2002 F-150 AC issue w/ Alex - Master Technician. Alex performed a thorough inspection and carefully explained in detail what needed to be done. He was knowledgeable and professional - Great Advice at a Fair and Reasonable Price. I recommend Alex - Master Technician, PEP Boys 23470 Sunnymead Blvd, Moreno Valley location with no hesitation! read more

This Pep Boys was really unprofessional. I brought my car here for a diagnostic on my A/C. I was quoted a wait time of one hour. When the job was done they tried to quote me for several things and I opted to pick up my vehicle. The clerk (Imran) proceeded to tell me that I would have to wait another 45 minutes on top of the 1.5 hours I already waited to pick up my vehicle, because the technician was on lunch. I walked around the back and saw two technicians working on vehicles. Came back and politely asked for my vehicle back at which point the clerk said he'd speak with the mechanic and again tells me I'll have to wait another half hour. Not bringing my car back here again, not worth the inconvenience. read more

Please avoid this place. They only take your money $$$ and do a shi++y job. When you try to take it back to fix their horrible job, they come up with "another" problem to charge you even more. Save your money do not even call the place. Worst place ever. read more

Horrible horrible service and lying managers/staff. Caused a massive leak from the oil pan - Incompetent techs stripped the drain bolt a and told us that it was "worn out" and we would have to pay out of pocket for the repairs. Never seen such dishonest and shoddy work done by a shop before - they still would not honor to fix the issue. Take your cars somewhere else. read more

Pep Boys - Leaking oil pan that Pepboys tried to fix with RTV - Tires Near Me - Moreno Valley, California

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excellent staff at the service desk. Technicians are professionals and do excellent work. The prices are good and they stand their guarantees. read more

This location is a Scam. They break your parts then tell you it needs repairs. This location installed everything wrong and broke the new part they were trying to install then charged me for their mistake. DO NOT COME HERE. *MANAGEMENT ALLOWS DISHONESTY* -DON'T WASTE YOUR TIME- +SAVE YOUR MONEY ELSEWHERE+ read more

Pep Boys - Scam Location *MANAGEMENT ALLOWS DISHONESTY* - Tires Near Me - Moreno Valley, California

Worst customer service ever that old manager very disrespectful. Refuse to give me an appointment or service just asking if plug tires

I've been here multiple times and each time I've scheduled my appointment days in advance but when I arrive which is either early or on time the gentleman at the front first response to me is you booked same day appointment and I'm like no I booked days ago. Then his next line is I might have to reschedule you. He always goes and check the area where the technicians are and then says yeah I have to reschedule you I only have 1 or 2 guys working today. This location never calls and let me know that my appointment cannot be honored. I will no longer be coming here I will be taking my business to the Riverside Pep Boys where my appointments are always honored. read more

This place is good on repairs and time spent on fixes is great. However when it comes to Time Management, this place isn't doing so well. I have had many appointments to where I was supposed to be there at 8am, and yet when I show up, the Shop isn't even open. Even when it also says "8am" on the door. read more

Something had went with my tires I don't know if felt like like they were either gonna fall off or my engine was about to fall out I didn't know what was going on. I felt it was the tires but wasn't sure. I went in there and my tires were all loose. Don't know what happened so the manager said he wasn't gonna charge me and just to tip. The guy that had tightened up my tires name was Chris. He was awesomeexplained to me what had happened and that my husband had not tightened up the wheels properly after he had worked on the car, I tipped him $30 very honest people I would highly recommend they could've taken advantage of me. I was in a BMW. They did not take advantage of me. I appreciate that. read more

Ron Khan is the greatest! He makes a tough situation so much better. He was direct, friendly and very appreciated when my cat broke down as I was moving from LA. Rockstar! My repairs were affordable considering the make/model. Will return with my new car for regular maintenance. read more

Would not recommend. Took my car here for a simple oil change only because my dad didn't have time to do it like he usually does. I had my appointment at 1:30 and did not get out of there till 4:20. It takes 30 mins to an hour MAX to do an oil change. They then tried telling me I needed my tires changed when I just changed them 2 months ago and rarely drive. When I told them I was not interested they stated "You can't drive like that" aggressively. If I am 100% sure my tires are new, I am fine. Definitely not going back read more

After getting my car inspected noticed some scratches that I do not think were there before the inspection. I informed the worker and they only looked at one and said it wasn't from them and said sorry and walked away. There are scratches on my window that were not there before (I purchased the ar very recently and feel like I am very aware of what marks were there.) I should have looked at the reviews and gone somewhere else. read more

Go to Pep Boys on Saturday (MY DAY OFF) to drop my work truck off to get serviced. Needs new tires, brakes, battery, oil change and even wiper blades. The guy at the desk told me the truck will be good to Sunday so I can have it back by Monday when I have to go back to work. Sunday comes and goes and I never got a call back so I called and got told now that the truck still wasn't ready yet!?!? So now I have to take time off of work that I will not be getting compensated for due to the poor time management and all I got from the supervisor was "sorry I wasn't here so I don't know what happened".."we will get the truck out as soon as we can he's working on it now"...That's not how you do business let alone how you fix the situation. I called again Monday as soon as they open and the truck still is not ready and keep in mind I still haven't gotten one phone call to let me know the status .Safe to say I'm never coming back here again. You think after you spend so much money at a place that they would at least show you appreciation of your time and money. DONT WASTE YOUR TIME OR MONEY THEY DONT CARE!!! read more

I took my car in for an oil change and a tire rotation. I did a little trick I know on my tires to see if they actually do the tire rotation. Well unfortunately when I picked up my car they had not done the tire rotation. If a customer asks to have the tire rotation done it should be done. There's no excuse for it to not be done. I will not return to this location. read more

Arian was amazing, extremely helpful, heard my concerns, call for help, did not judge and advocated for me. She was able to have their new manager Luis help me with my needs. Although the oversight was not their fault they made things right fir me happen. I can see myself coming back if they continue to have people who cares for their customers. read more

I came to do a simple oil change and after a day now my car cant tell the correct oil level and i notice oil spot on the floor where i park my car and one i just checked myself and they didnt even screw in the oil plug all the way in read more

I scheduled an appointment at 1pm for an oil change, I was running late & called to say I would be about 10 minutes late & was reassured that would be no problem. When I arrived I was told there was no technicians available as they all went to lunch & asked if I wanted to wait until 2pm or reschedule. I asked why I was scheduled an appt at 1pm if all the technicians went to lunch at 1pm, he blamed it on the girl that originally scheduled the appointment. I chose to wait, about 10 minutes later I was told there was no technicians left for the rest of the day as they were all working on others car already. He then asked if I wanted to reschedule for tomorrow which obviously I said no to. I told them they were getting a 1 star review for it. About 10 minutes later they had the girl I spoke to originally call me & let me know that they could do the oil change I would just have to wait 40 minutes until they finished the car before me. So which is it? Was no one available? Or was it because I told him that I was leaving a 1 star review that they figured out how they could fit me in for an oil change...? I DO NOT RECOMMEND! There's a reason they have 2.3 stars on yelp, check out all the other 1 star reviews. I originally went here because I was quoted $90 before the $20 coupon for full synthetic. $70, needless to say is a great price. Dont waste your time just for the price, there's a reason they quote their oil prices so low, & i would assume that's because they want to do a full inspection & then convince you need a ton of repairs. I just wanted the oil change, you think I would trust a place with a 2.3 star rating to actually do repairs on my car? For repairs I definitely would recommend SACTO auto if you are anywhere near riverside. A little hard to get in, as they are constantly busy & i think their 5 star rating w/ tons of reviews speaks for itself. Sorry pep boys, you suck. read more

I wish I could give you no stars. Check engine light came on. Sensor error code. Then they found cracked pcv hose, fouled spark plugs, head gasket leaking and of course the air filter. 1500-2500 bucks. Lol. I took it to my neighbor and it cost me 200 bucks plus parts. I would never go back to them. It's a wonder they haven't been closed down. Oh, and only one mechanic. read more

Had a good experience here today after a very negative one with the competitor across the street. You know your day isn't starting great when you have to deal with a dead battery. I got prompt help finding the right battery and they carried my old battery in and the new one out to my car. I appreciated that the employee actually explained why the battery tested "bad" (low amps) when I asked. The employees helping me also were attentive and keeping me updated throughout the battery check and purchase, which was quick. Also, for my item they were able to price match. I started the day planning to spend a decent amount of money at the competitor, but with the good service and everything they got my purchase and now my car starts. read more

Had 8am appointment and didn't get out of there til 1pm for simple tire rotation and front brake job. Shop was not busy today at all but mechanics and staff were working like they were half asleep. Trash cans in waiting room were full at 8am (when they opened) and flys were abundant. Also to add to my already aggravated situation was a broken and closed bathroom while I waited 5 hours for my vehicle. read more

Pep Boys - Waiting room at 8am... flys abundant. - Tires Near Me - Moreno Valley, California

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Horrible review because they were trying to up-charge me and my friend for changing the front headlights bulb! 150$ just to change it... they saw we were girls and decided to up charge.. we went across the street and they charged us $40... for the same service !!! Not to mention, the bulbs were already bought !!!!! JUST FOR LABOR $156!!!!! It's ridiculous. If I could give them a zero star rating, I would. Never again!!! read more

I wish I would have gotten her name but the woman who I believe was a manager in the store side of the shop was amazing. My battery died and was corroded and not looking great. She took the time to see what she could do to remove the corroded material, take out my battery, and replace it. She was super nice and explained a lot to me about the battery in a knowledgeable and professional way (not condescending like I get a lot of time.) She was really cool and made my day! I will totally be back if I need something for my car. The price was decent as well after looking at other shops on the area. read more

I usually use their early bird drop off service and my vehicle is typically ready before 9am. Everyone is really helpful and friendly.

200 bucks for unlimited alignments??? Say less! The lady working was super friendly and helpful as well.

I got an uber/lyft inspection it was fast and easy. They seemed to know I needed to get back on the road asap. Ron's a character. Johnny helped me out read more

I take my personal vehicle to this store often and I am always satisfied. But today I was overly impressed! I work at a local business nearby and had a company vehicle with a dead battery. I called them and asked if they could change the battery because I need the vehicle tomorrow. They said yes you can bring it now. I spent about 30 minutes trying to jumpstart it so I could drive it over and had no luck. So I called them back and asked if they would be able to come to me and swap battery...and they did!!!! Jesus and Chris showed up 10 minutes later with a battery and changed it on the spot. I am very grateful for them. read more

They don't care about what things malfunction, they just find some reason to replace your parts and make money

Ron has the best customer service attitude. I had an appointment scheduled and he checked me in quickly. He also went out of his way to get to know me and make sure my info was correct. He followed up with me while I was in the waiting room and had the friendliest attitude. Truly appreciate the service I received. read more

Pep Boys - Waiting room with tv - Tires Near Me - Moreno Valley, California

Very atrocious service. Came here to get my tire patched. They don't inform you when they can't get any progress done so you end up waiting way longer than you'd ever need to. Brought my car in at 12:45, they told me they were working on my car at 2:36, we went in at 5:50 (they didn't even call) for them to tell us they didn't even take my tire off. Don't come here if time is valuable to you. read more

I have been dealing with Pep Boys since the 1950's. They were always a repected auto parts and service establishment. I fear they have lost their way. Closing the auto parts section and focusing on service. That being said, they aren't as focused on "Service" as they should be. I had my oil changed in November of last year. Since I'm retired I don't rack up a lot of miles. Took a trip to Sedona and back and the very next day I had a large oil puddle. Every time I parked there would be a puddle. I feared something serious was wrong with my Ram truck so I took it to the dealer. Quickly they saw it was a loose oil filter. The dealer charges $165 to diagnose a problem. They were nice enough to include an oil change ( I wasn't due for another 4000 miles). When I approached Pep Boys about this situation they just dismissed it. They didn't take responsibility for not installing the oil filter correctly. They will never see another dollar of mine. Just a warning to you: They don't like accepting responsibility. read more

Awful customer service. Called left on hold forever and another time disconnected. Called third time and they said they will call back and didn't. They texted me my car was inspected before appointment and it never was! Even listed tire pressure. Just found out they gave me back the wrong key to my tires in prior service. Stay away from this place. read more

Hello COVID-19. I visited on Christmas Eve to try to get an oil change. Staff tried to go into my vehicle to drive it into their work section, and came without a mask. When I stopped him and asked him to get a mask before going into the vehicle, it was another 3 minutes for the staff to find a mask before coming back. That was my sign to not have the work done. Got the keys back and left. COVID-19 can last of surfaces for up to 5 days if not disinfected. read more

This morning I took my car for an oil change around 9:00 am I did not have an appointment but they took my car in after 15 minutes or so. I waited outside the store and I clearly saw when they took my car in and out of the shop, but because I was told that they would call me once the job is completed I kept on waiting until 45 minutes later I walked in the store and I asked what was going on and after they apologized I got my car keys and I drove to pick up my daughter then straight back to my house where I stopped on the street right in front of my driveway to let my daughter get off the car when she told me that the car was smoking a lot right after I just park my car in my garage and within 5 minutes a PUDDLE of oil was under the car. I called PEPBOYS right away and Ron answered the phone, I explained to him what was going on and he told me "do not move/drive the car anymore I will send a tow truck tomorrow morning to bring the car back to the PEPBOYS shop AND if it is NOT OUR problem THEY WILL charge ME with the towing and reviewing costs"! With that said, I was not given a choice of what to do since the there was only ONE option/solution which is only to PEPBOYS' convenience. Rather than Mr. Ron telling me that I was going to pay if it wasn't their problem he could have FIRST asked me if I have another vehicle to go to work tomorrow or if it was ok with me to wait for the tow truck tomorrow...he never asked me any of those questions, not even bothered in owning up to what could/is potentially their error/fault with my vehicle. I will make sure to post what is the come out of all this situation . read more

Pep Boys - The puddle of oil that leaked/currently leaking from my car after getting service at PEPBOYS. - Tires Near Me - Moreno Valley, California

Never answer there phones and when they do they'll hang up on you.... Called looking for a quote on tires they said they'd call back and never did.....ended up going to TIRE CHOICE they took care of me within 2 hours of me calling and going there had 4 tires mounted with alignment done. read more

I don't know why i am here, i wish i have read the reviews before showing up to this pep boys location, super unfriendly staff? They don't even let you explain to them what's wrong with your vehicle and they act like they are doing you a huge favor ringing you up. Not to mention the ridiculous wait time for a simple. Update: I was standing by my car outside for 20 min, the service person was looking for me saying that the mechanic looked at my car and found out that my tire is non repairable. I told him no body looked at my car because i was standing next to it for 20 min. So ridiculous never coming back here again read more

bought a tire to get installed on my motorcycle at a motorcycle shop, and got the wrong one, Bought another tire 2 days later. Was told i could bring back the other new tire in unused condition for a refund. Assistant manageer said no it was my choose to carry out the other tire. what a rip off. Had both receipts in hand, He didn't even look at the tire. I was also told this was store policy , i asked to see it he said no i am no dealing with you . Why does it matter what i am doing with the tire. After i called corporate now i can get a refund. read more

Horrible service! I bought my tires on Amazon about a week ago with the installation fee and made the appointment at 9am-10am Monday I show up and the front door which is locked I'm tried to open it and the manager is looking at me like I'm trying to break in or something he cracks the door open asking me "can I help you?" I'm like yea I have a appointment at 9am right now, he says oh I am closed today my mechanic got hurt yesterday. Like really you guys couldn't call me to cancel and reschedule? I made plans already and he says that the next day they're also closed! Like you only have one mechanic?! I call today to come in tomorrow and the front desk girl is very rude cutting me off when I talk and tells me we'll idk tomorrow we're really busy we have a lot of appointments! I was wtf Thai is you're guys fault I need my tires I already paid for them! She finally tells me to show up early l. I wouldn't come here guys avoid this place! read more

Five hours for brakes... If they ever did drug testing one drug they won't find is speed. Last time I got an oil change and some new tires it was over three hours. read more

Don't bother bringing your car here. Poor service. Waits of ur time. A twenty minute oil change will take half a day. They should just close this place down. Plus hope u don't need to use the restroom will u wait 4 or 5 hours cuz it broken. read more