I am sharing this publicly because I have been without a vehicle since November 8th, and Pep Boys has still not provided a single written update, inspection, or resolution--despite multiple promises from their customer relations team. After Pep Boys Marlow Heights (Store #0073) installed new tires on my 2007 Toyota Camry, my car immediately developed rubbing noises and visible tire damage that did not exist prior to their service. My vehicle has been unsafe to drive ever since. I followed every step they gave me. I contacted them repeatedly. I sent photos, emails, and documentation. I even told them my phone was broken and asked for written communication so everything could be documented. They ignored that and still never reached out. At this point: * My car is undriveable * I've had to move it in unsafe condition just to avoid towing * I've exhausted money paying for storage * Pep Boys closed my case with no resolution * No one from the store or corporate has contacted me in writing * This situation has now reached the BBB and Maryland Consumer Protection Division All I am asking for is a proper inspection, a written explanation, and corrective repairs for an issue that happened immediately after their work. Pep Boys, I need a real response and accountability. My case number: #293296. I am requesting that a corporate-level representative contact me by email, as I have stated from the beginning. This has gone on long enough. -- Chiquita Edwards read more

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I went to Pep Boys because my check engine light came on and my car had a slight knocking sound after an oil change i received elsewhere. The initial diagnostic showed three codes, including one for the fuel rail - and electrical issue and they recommended replacing the fuel regulator. When I asked for documentation showing that the fuel system or regulator was actually tested, they could not provide any proof--everything was explained verbally only. I later asked them to check if my car had too much oil, test drive it, and see if the codes cleared. Khalil called back told me my car supposedly had 5 quarts of oil and later 8 quarts of oil when i went into the shop to speak f2f, he said they drained it, and performed another oil change - that I did not authorize. And my codes never cleared. I asked for documentation of the post-oil drain inspection, proof of the test drive, and proof that my fuel system had been tested. None was provided. They only provided a work order for services rendered and recommended. The manager Khalil and the big fish with the blonde hair refused to provide documentation that any work was done and later shared i would need to pay an addtnl dx fee of $110. The staff decided to argue me down abt my little car having 8 quarts of oil. I refused to pay for the unauthorized oil change. I was going to pay the dx fee but kept asking for documentation that work was done. They had my car for 48hrs. The manager, Khalil, gave me my key, told me I would not be charged, and told me to leave. I arrived with a check engine light and slight knocking and left with my car still knocking and now shaking. I would encourage anyone to be cautious going to this shop. read more

So far , so good , as far as the actual maintenance , but it happened to look at my bill and I was charged $144 just simply put the battery in. That is literally unscrewing and screwing two screws. Whch makes me wonder hpw much the ther prices were jacked up. I would make this my last option if I was pressed read more

- made an appointment online for a service and was told they don't do that service (transmission fluid change) when I arrived. - had the appointment at 8am and went with what they could do (oil change). Told it would be 60-90 mins. 3.5 hours later they still haven't even started. - asked the customer service guy why make an appointment if you can't get service that's advertised or have it done on time. He said because this is Pepboys. Good to know. Don't go to any Pepboys. read more

Great experience! Neco was very kind and helpful when I called for an appointment. My technician Melvin was very kind and really went the extra mile. The manager Duane was also really nice and checked to make sure everything was good during my experience! I got a great price too read more

Had a pretty bad blow out on the beltway Saturday night and needed to get new tires ASAP. Went in without an appointment on Sunday (everybody else was closed or did not have my tire size) and while the wait was a bit lengthy Dwayne did a phenomenal job keeping me updated and was able to get me a deal on a new set of tires. Eddie took care of replacing my tires and conducting a wheel alignment, my car hasn't driven this smoothly in a minute. I'll definitely be back again for any of my auto care needs. read more

If you want to be ripped off royally, take your vehicle to Pep Boys where they will overcharge you in labor costs. I took my vehicle for repairs where they quoted it would take 16 hours to do the work. It took them two hours. They still charged me the additional 14 hours and would not allow me to get my vehicle unless I paid it. They told me to call Corporate which was of NO help! read more

Service here,SUCKS! I was kept waiting 1.5 hours,past my appointment. I was scheduled for an oil change.When I didn't fall for the up sell (tires),a mysterious lock,on my oil pan,prevented them,from changing my oil. I immediately went to Jiffy Lube.They laughed,and showed me the mysterious lock(none).They were professional.F#%€k Pep Boys! read more

On March 11, 2024 I took my car in for 4 new tires that purchased through Pep Boys in Temple Hills, MD, for a couple hundred dollars. 1 mile or so down the road I heard a loud knocking sound from the rear of my car. I eventually found a safe spot to pull over, and had to wait in my car for 3 hours before AAA could assist me, and also had to inconvenience a friend to take me home. The next day I was told one of the lug nuts were a little loose, so they tightened it. Despite the drama for the day, the customer service was impeccable from Ms. Jackson, and Dwayne. read more

My mom had an emergency situation (battery & windshield wipers) this past Friday. We took her car to Pep Boys in Marlow Heights. Duane checked the car in, conducted a diagnostic of the battery, alternator and starter to find out what was the source of her drained battery. Once he discovered that it was the battery itself, he promptly changed the battery (as well as the wipers requested by mom). He was courteous, attentive and very knowledgeable. Mom was very pleased with the level of care and service that she received. read more

Spent 5 hours waiting for an oil change when I had an appointment. Watched people come in and get serviced without an appointment and my car still hadn't been pulled through. No one checked on the customers waiting. Terrible location. read more

A complete joke! Took my car in for a diagnosis only to pay $100 and not even get a summary of what was found, recommendations or anything. I was told to takE a picture of the report from the advisor. My mind was blown. I was called in saying my car was ready when it haven't even been looked at. All the advisors were laughing and joking everytime I walked in. I called a few times and I was given an update on other ppl's vehicles. I thought this was one of the best PepBoys in the area, boy, was I sadly mistaken. Got my car and tooK it to the dealer immediately! 2 weeks of nothing. read more

I came here today because my car radio wouldn't cut on and I assumed it was because of a blown fuse. When I came that was the only issue I was having, I went to jiffy lube before coming here and they said they didn't deal with electrical issues but to go to pep boys because they were open and could help me. Anyway, I come and get my car back finally and the trunk light and lower tire pressure gauge is on and I tell the guy that it wasn't on Pryor to me coming and of course like a man he said am I sure as if I wouldn't know, and he said he didn't do anything but check the fuses which were fine. He then took it back to the back to take the fuses out again in which he just kept opening and slamming the trunk closed and then he said with further inspection you have a electrical problem that we can not fix. And he proceeds to walk away. Now but I my is my radio not working but the time is not on, the trunk light and tire pressure light is on, the car doesn't lock using the fob and I can't even open the trunk with out putting the key in the ignition. So my car is worse than it is now and I want answers because this guy was very dismissive and to imply I can't tell whether the lights were on Pryor to me coming to pep boys is a huge insult. Then I get an email from pep boys saying I missed my appointment like what the hell is really going on. read more

Pep Boys - Auto Repair Near Me - Marlow Heights, Maryland

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I will never bring my car here again! In January I spent $800 to repair a broken belt and a new power steering. I understand my car repair was needed over New Year's weekend but it still shouldn't take 6 days to repair someone's car. Before having my car towed into Pepboys I called to see if someone would be available to look at it. The guy said yes bring it in; however, when I got in and checked in (after waiting in line for 15 minutes) another guy told me it wouldn't be until Wednesday. Yes. Wednesday, it was currently Saturday. I didn't want to spend money on another tow so I decided to let them fix it. I should also mentioned that a verbal fight broke out between the employees who were checking folks in. It was something about stealing another person's tickets and messing with his money. He walked off (with customers in line) and didn't come back for about 15 minutes, smh...lol. I should've taken this as a bad sign but I didn't. The first few days no one called to inform me of the status of my car and every time I called I received a different answer. The waiting room is also filthy with no coffee while you wait. I finally get a call from someone the manager I believe, informing me my car would be ready Thursday. He was actually pretty nice. The next day I came in to pick up my vehicle. I paid $800 for all the repairs. When I picked up my keys and got in my car, I noticed my car was just as filthy as the waiting room. There were no paper floor mats used or gloves. The broken belt that came from my car was also left on the floor of my passenger seat. My steering wheel was griming and had grease all over it. The outside and inside cloth panel of my car door also contained grease fingerprints. I could see the actual pattern of someone's fingerprints, lol. Believe me folks, I couldn't make this stuff up. They got oil or grease on the cloth panel of my door! I was so pissed! I should've came right back in to complain but I just couldn't stand to stay there a minute longer and just wanted to get my car back on the road. I called back the next day to inform the manager about the way my car. He asked me how they could fix the situation. I said you can return some of my money. But he said well you were already given a discount (it was about $50). He said you can bring it back in and we can clean it for you. I decided to pass on that but he offered a feee oil change. Thanks? A week later, my car was still hard to turn so I'm thinking did they forget to put power steering fluid in my vehicle? It seemed possible based on the quality of the work before. So I returned against my better judgement. I'm a harder learner, obviously. They said, yes, your car was low in fluid. So they completed this task and charged me another $50. There goes my previous $50 discount from earlier. So, to make a long story even longer 2 weeks later, still hard to turn. I took it to Merchant's and they diagnosed my problem as a bad rack and pinion which will need replacing. This would cost another $1,200. I gave up and decided to just replace the whole damn car. It was a 2012 by the way. I cant help but think Pepboys ruined my car after the crappy and sloppy way they left my car on the outside. I can only imagine the sloppy work they did on the inside. I will never return to Pepboys again and suggest you do the same. read more

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You know how you can just drop your car off WITHOUT having an appointment, well I had an appointment and instead of calling me to see if I can reschedule, due to them being short staffed, they waited until I got there to tell me that "they're not taking anymore cars tonight" But I have an appointment!! Make it make sense... if read more

Please stay away from this Pepboys. The worse experience ever. A long story short. Took my Lexus for a suspension evaluation and was informed my front and rear suspension needed repairs, which total $2000.00 My gut told me to take it to my auto shop I normally take all my cars to, which I have been taking it for years. My auto shop found one issue with my car and repairs was 180.00 for a left sway bar link repair. There is no integrity at this location. Please do not take your car to this location. read more

Replaced my tire quickly and worked diligently with my insurance. Also, unlike other places, they answered the phone.

I had taken my truck into Pep Boys back in May 2017 to get an alignment and was told they couldn't do it because I needed to get my upper and lower control arms replaced to do so. I was also informed that I needed two tires as well. Since I was hitting the road for Memorial Day weekend I wanted to make sure my vehicle was safe to drive so I allowed them to do the work. Fast forward to March 2019, I wanted to get another alignment but was told that I needed to get my upper and lower control arms replaced. Huh??? It hasn't even been two years yet! The parts were covered under warranty but I had to pay for labor. Aight, bet. (Not to mention, I went to drop my truck off and leave my keys in the drop box but there were no envelopes. Smh. I was able to find one in my bag so I was able to drop it off.) I called the next day just to ensure everything was cool and the Manager tells me that they couldn't do the work because they only had one part. (I'm not sure when he was going to tell me!) He said they would have to order the part and that I would have to bring it back in the middle of the week. No problem. So I go pick up my truck and return home only to get a call from the Manager a couple of hours later telling me that they made a mistake and found the part. He asked me if I can return to get the work done? I was pissed, but needed to get the work done so I drove back to Pep Boys. After holding my vehicle hostage for 3 hours they tell me that while they were driving the car out of the bay my axle broke! I asked the Manager to explain to me HOW my axle broke? The Manager's response was "shit happens." I couldn't believe this dude, a MANAGER told me "shit happens." After an intense verbal exchange he proceeded to tell me it would cost an additional $500 to get the axle fixed. I told him I wasn't paying for an axle because I didn't break it! After a 10-minute stand-off he tells me he would only charge me $100 to fix it. Straight robbery! Instead of going back and forth I decided to pay the additional cost. So I get home and receive a phone call saying that they still have my wheel lock key. Needless to say I'm glad I had to return because my alignment was way off! It has been 8 days since this has happened and my front-end is STILL doing the same thing it was doing before I took it in! The blatant disrespect of the Manager and the poor workmanship from this location is horrendous! Pep Boys needs to do some serious revamping of their customer service, training of their mechanics and re-consider using these faulty auto parts! Avoid this place at all costs! read more

This is the worst place to go to service your car! I went for an oil change and waited almost 4 hours after they said it would be 2. They ruined my car by draining the radiator fluid and not putting any back in it! Worst ghetto place I have ever been! read more

Worst car repair place. The AC tech was rude and lack people skills. My car sat in the shop for 2 days and never was fixed for AC the second!time. The manager was wonderful but the service techs treat her in a disrespectful manner. I went there before to get a battery and had to have it replaced 2 times. This service department is old and slow. read more

Unless you have a lot of time and money to waste pep boys is not for you. Terrible customer service I'm never taking my car back to a pep boys read more

I always come here after work and get an oil change and the guys at the service desk generally take good care of me as a customer. I will try to keep this post short and sweet. Yesterday (Wednesday) I went in and thought I would be in and out, I forgot that it was the first of the month. It was very packed and the 2 gentleman Lamar (I believe) and Aaron impressed me with their customer service. It was extremely busy in there and not once did they give attitude or rush any of the customers. Even after paging the manager multiple times that never showed up to assist. We did have a minor hick up that caused a delay in the servicing of my car, once I bought it to Aaron's attention he immediately addressed the concern. I was a bit frustrated and just wanted to leave. But Aaron insisted that he did not want to lose me as a customer and provided me with solutions. Generally on this side of town I typically receive attitude, excuses, and never feel valued as a customer. Aaron went above and beyond to rectify the concern, and I will definitely be back to get the rest of the concerns on my vehicle taken care of. I even referred my coworkers to this location today at our team meeting. Excellent customer service is hard to find. I will admit that not all of the employees offer that level of service at that location, but those 2 gentlemen deserve a WOW, kudos, and recognition! Thank you again Aaron. read more

I will never, ever return to this establishment for any reason ever! Neither retail or car care. Had a flat tire and dropped off my car at 9 or 10am and did not get it back until right before they closed at 7pm. The whole thing was a fiasco from start to finish. Went to the check out counter to pay for something from the retail side and had to wait until the cashier finished her long text. She claimed she was sending her boss a picture. Never once did she say "I'll be right with you." Staff and location ghetto and totally unprofessional! Worst customer service experience ever! read more

Guys I called around to have 2 tires replaced. You said you were busy & it might take 3 hours. It took 3 1/2 hours just to get my car on the lift. 6 hours & $177 later it was done. I've been driving for 30 years and can tell you without a doubt, it don't take 6 hours to change 2 tires. DONT keep your customers hostage. That's not cool. read more

I wish there was a rating of less than a star. However, this is all they have. My advice to anyone even thinking about going there are these words, "STAY AWAY." There are the worst in terms of customer service. This was second and last attempt to support this business. I made an appointment online and received my confirmation this morning. They were not honoring online appointments today. Really? Sometimes it best to call and make an appointment is what I was told. Why have a portal that you have no intention of supporting? Why have customers come to your location only to be told that you would not service them? Deactivate the portal and place messaging to call for appointments directly. We are officially done! If you make an appointment via their online portal you better call and see if they will honor your appointment otherwise you may find yourself like me wasting your time. read more

Came in with a complicated to put new tires on new rims and replace one tire pressure sensor without knowing which sensor was bad. Any other place would have made me change all four but Mr. Kelly took care of it. They went out of their way to deflate the tires to figure out which one it was, then I came back with a last minute request to mount one of the old tires for a spare and one of the techs, Mr. Gerrod, took care of it right away, Kelly and Gerrod are awesome! Thanks gents. read more

Not the best location. People hanging out and using bad language. Did not feel great shopping here. Staff seemed ok. Just need to clear the people hanging out around the store. read more

3+ hour wait time for a tire patch up and an AC diagnostic, only to be told our compressor was broke and $1500 was needed to fix it. With a second opinion from a local mechanic, we instead paid $300 to replace damaged wiring, and the fix should have been obvious according to our new mechanic. read more

I made an appointment a week prior to the date of service and got a confirmation call as well. I arrived well before my appointment time and was told that it was "too late in the evening to take my car for an oil change because staff needed to leave on time, try back tomorrow". Absolutely not, I drove in traffic from VA to MD to make the appointment and told them someone called to confirm and that this was absurd. So in high attitude and out of spite they made me wait longer than usual to get a simple oil change even with me having a scheduled appointment! The absolute worst service from management on down! read more

One headlight goes out over the weekend. As I am leaving work, I realized that I don't have any headlights. It is dark, so I have to go to the nearest. Thank God for PepBoys! I walk in nearly in tears but the friendliness from the gentleman was golden. they had the headlights that I needed and the price was nice. They only charged $15 for installation. Good deal! ( or so I thought) Then, the night turns for the worst. As I am sitting in the waiting area, I see my car. The mechanic pops the hood and literally starts tugging on parts under the hood. All I needed were new headlights, so why is he tugging? I start to get worried because I can tell tell that he isn't sure about how to put in the headlights. Another mechanic is called over, and now there are two people pulling and tugging on my car. The other young lady and i watched in horror as they pull and tug on the grill of my car. This goes on for 30 minutes. Then, he comes to the waiting room and says "I get off in five minutes, so you will have to come back tomorrow". I am livid because he wants me to drive 20 miles without headlights, and all he can say is "we close at nine". Basically, they stopped working on my car, so they can leave. Needless to say, I had to leave PepBoys and drive over 20miles with my high beams. The kicker is two other people warned me about Pepboys, but the friendliness in the beginning made me think that everthing would be ok. I am sure this place is great together parts,but the service department needs work. There is no way they will get my business if I can help it. read more

Hot mess. Wait time is 3+ hours. Customer service sucks and the one on Marlboro Pike is worst. Machines always broken... You can never get good service at any auto shop in this area. DONT GO TO PEPBOYS!!! read more

*Total Scam Artist* Using FEAR for profit! I cannot tell you how disappointed I am in the service I received from Pep Boys 4500 St. Barnabas Road in Marlow Heights Md. I'm not even Pissed. More so shocked and sadden of the fact these people made me feel like I had to sell my car because the estimate they gave me was so High! $3560.75 to be exact for a "Check Engine" light issue I had and brought my car in for service. I originally went to Auto Zone for a free diagnostic and they problem codes were P2279 Air Intake System Leak Detected , P1151 Long Term FuelSystem B#1 S#1. I am no mechanic so I then went to PepBoys. I was told that my Turbo Charger on my 2004 VW Beetle needed to be totally replaced or rebuilt. They said this is why my car was loosing power. I called VW to see if a car with only 55k miles would need the turbo charger replaced or if there were any recalls. There were not and the Turbo Charger shouldn't have any problems so early on. I went and got a SECOND opinion. Went to AAMCO where they Fixed the Air Intake Valve, the Intake VAC System and Viola! the problem was fixed for $352.16 which included the testing of the initial problem. Do not trust these people! They really should be audited for ripping people off. Who has 3 grand to just give away? read more

I got my tires rotated here today for free since i bought 4 tires from them last yr. The staff was friendly however, he told me the whole service should only take about 10-15 mins. I waited about 20 mins until they got my car in and waited another 30 mins for them to finish it. The service is pretty slow. I recommend coming in the morning when they open to be the first to get in and out. read more

*facepalm* The other reviews are right. This place isn't right. I had an issue with my brake about a mile from here, so to save the tow money I dropped it off here. It was probably an hour or two before they closed and I'm last minute so I figured no one would look at it before the next day. I call the next day...I speak with someone who is completely confused as to what's going on, no idea, no record of my car. I then get a call back a couple of hours later from someone different who gives me a breakdown of the repairs and costs as well as sends me an email with the details. He tells me their waiting on a part, but most likely wouldn't start until the next morning ( 2 days in). I explain that I wouldn't get off work in time to retrieve it that evening and would be in Saturday morning (day 3). He says that's fine I'll leave a note, so everyone is on the same page. Saturday arrives...I call my Uber to pick up my car, I arrive and literally NO ONE KNOWS WHAT IS GOING ON! The guy sees no paperwork on my car, there is a key laying on the table, asks me if it's mine?!?! Is there no system in place?! I then have to wait for the manager to get off of the phone...ok. He also doesn't know what's going on, shouldn't these things be recorded in a computer? A spreadsheet? At least written on a sticky note. He then proceeds to tell me that no one called me to say my car would be ready by Saturday. But that they would work on it that evening, and he would drive my car to my house. Great. I guess...he calls me a lyft to work, and tells me I have to figure out how to get home. No really, that's actually what he said to me. Now it's Sunday(day 4) , I was able to go in later, so I call to make sure everything is all set to pick up my car. I don't trust this manager guy, he is not in control. The guy who answers tells me it's NOT ready?! The technician JUST started? He was late to work?! And that he would give me a call when it's complete. Will you really?! This place is so lost. That's what happens with chain companies and corporations, the under-performers get lost in the shuffle. This place is seriously forgotten about. And the service reflects the atmosphere. No one returned my call yesterday...so is my car NOT ready? Day 5...I'm attempting to call the store whose hours on the website as well as over the phone state they open at 730 AM. It's 8 AM, the prompt keeps saying the store is closed and to call back during normal business hours...they have now had my car for 125 hours with no communication or updates. No wait, they have given me updates. False ones though. The manager at this point has lied to me three times so effortlessly. Not a "Hey, we had to push the work back, we're still waiting on a part" nothing. Unfortunately this place will never suffer due to the nature of the business. Finally someone answers and tells me that someone called me yesterday and told me that MY CAR IS NOT READY, THERE IS A ISSUE WITH A PART THEY ORDERED THREE DAYS AGO. MY CAR IS STILL IN THE SHOP. THEY WERE SUPPOSED TO BE FINISHED YESTERDAY. Finally I had a (male) friend who knows about cars call in, and miraculously the car was finished. Day 6... I go to pick up my car, and was helped by a nice gentleman named Lamont. He was baffled by my experience and offered me a "customer service" discount. I'm sure it's a typical process but he was genuinely concerned by my experience and let me know they had a busy weekend. Which was fine, my expectations were only brought on by what was communicated to me by who were apparently the Manager and Assistant manager. My car was sitting in the lot with my doors unlocked for who knows how long... but all seemed fine. This experience was just an unnecessary headache, and I guarantee I'm going to the dealership next time or calling a tow truck and taking my money elsewhere. read more

I wanted to give my mechanic, Leroy, 5 stars. He was friendly, communicated well and kept me fully informed about my vehicle. He finished quickly and got me back on the road. I had to choose 3 stars though because the young woman at check in has no communication skills whatsoever. She is the face of the company when you come in and when you leave which is bad. Maybe she was having a bad day but she was rude to every customer I heard her speak including me. I would take my car to Leroy again but not at this location if I had to deal with her. read more

I just received service from Pep Boys yesterday! It was time for new tires and after shopping around to a few places I decided to go to Pep Boys. Mike, the manager, was very friendly and professional in assisting me with my tire selection. He also shared discount promotions so that I would be able to maximize my savings. When I needed a part unexpectedly while my car was being serviced he drove to pick it up right away. Keith was my mechanic and not only did he replace my tires he did a basic check-up on my car sharing updates that were needed. What I appreciate most is that he took the time to explain why I needed this or that and made sure I understood. He also went the extra mile coming across the street to AutoZone to make sure I received my discount for my battery exchange and that it was installed/reconfigured properly. even came over to AutoZone to make sure my battery I will definitely be back for an oil change and alignment next month. The entire staff was courteous and attentive. Keep up the great service and you will always have customers like me :) read more

This is ridiculous. With a 10am appointment, it took these folks over an hour to change 1 tire. I've now been standing in the checkout line for 20 minutes and this guy has NO CLUE what he's doing. This is ridiculous. read more

Went here to get a water pump changed (warranty coverage) tried to add on unnecessary work for my car to explode fluid and is now inoperable due to they're negligence.... read more

My experience today was great. I was sold the wrong rear wiper for my car at another location after being explicit in stating that my car is not listed correctly in their system. Ebony working the returns counter at this location today was very helpful in making sure I got the right size this time around. Thank you. read more

I needed an odd size tire right away for my older Nissan Sentra. I called the Germantown Md store and they said Marlow Heights had most tires in stock. I called there, the gal checked and said they definitely had it which was important as it is 30 miles away. I drove straight over. There was no line, Tanischa recognized me as the the guy who called. She went and got the tire, gave me a great price on it, I paid and was out the door in a jiffy. She was very professional and helpful. I took the tire elsewhere for installation. Everything went as good as it could possibly go and I highly recommend this store. read more